Vacations To Go Reviews

Updated December 9, 2014
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R Alan Fox
5 Ratings

9 Employee Reviews

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  1. Good Company, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vacations To Go

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Vacation Perks....casual dress, cool co-workers.

    Cons

    Horrible starting hours, 4-1am if you choose not to work Sat/Sund. Company said it would take a year and a half to change schedule. Left after 3 years without any change. Horrible benefits. Your just a number in this company unless you are a top salesman.

    Advice to Management

    Stop overpromising and start delivering!

  2. Helpful (1)

    Not the worst, but not good either

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Vacations To Go full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The best thing about the job was the bonuses. They offered benefits, and were somewhat flexible with work hours. They provided lots of training for the job.

    Cons

    Office culture was extremely petty, with promotions and raises denied or granted as power-plays. Too many rumors of affairs between upper management for company morale to be anything but negative. Not nearly enough vacation days or holidays provided.

    Advice to Management

    You should offer management training to your managers, most of whom get their jobs for being there longer than others or for being friends with upper management instead of for their skill as leaders.

  3. Helpful (1)

    Terrible senior leadership but a good way to make some cash if you're in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vacations To Go full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good stepping stone
    When working sales, you can earn as much as you are willing to work for
    Upward mobility from sales to support staff is available

    Cons

    Extremely high turnover
    No company culture
    No upward mobility into senior leadership roles
    No marketing department
    Low salaries for those who move out of direct sales and can't take new leads

    Advice to Management

    Build a real culture at the company instead of treating salespeople like a commodity.

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  5. Helpful (3)

    Frustrating place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Vacations To Go full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Clear mission statement to provide the lowest rates and highest levels of service. Ethical treatment of clients. Even low and middle managers are empowered to make most decisions involving how to solve problems and fix issues for clients. A lot of opportunities for free or severely discounted trips. Opportunities for agents to earn extra vacation days during busy times of year (note- agents are paid straight commission so vacation days are not paid.) With few exceptions (receptionists, accountants, etc.) all managers and executives began as agents so there are definitely opportunities for upward mobility. There are a handful of exception people there- you must find them to survive there though.

    Cons

    Senior and executive management is very spotty and inconsistent in terms of actual competence. Some managers, directors and executives are very good and deserve the respect they command. But others are extremely under-qualified and just...dumb. Actually dumb. Some started shortly after college and were promoted desperately during times of rapid expansion and their skills and abilities are dwarfed by their inexperience and lack of perspective. Inappropriate behavior that borders on, and in some cases defines the worst kind of sexual harassment. I experienced this personally and know several others who did as well. Overall lack of awareness about how management is perceived within the company (especially at the higher levels of management.)

    Advice to Management

    Treat your employees at all levels as you strive to treat your clients. Be better about identifying who the "good ones" are and distinguish them from the rest. Maybe you should listen when you are told repeatedly over years that there is a sexual harassment issue involving management. Stop rewarding people who are incompetent and those who continually defy the rules and continue to make more money than those who are pulling most of the weight. Stop being so vindictive and paranoid. When people move on to other things, it's not a relationship break-up. Grow up.

  6. Helpful (1)

    Upper Management creates negative work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Houston, TX
    Former Employee - Customer Service Manager in Houston, TX

    I worked at Vacations To Go full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great co-workers & vacation perks

    Cons

    Upper Management is not in tune with other employees & is consistently demoralizing

    Advice to Management

    Should provide better compensation & be more appreciative

  7. Helpful (2)

    Ok for a few, but not a good work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tour Agent in Houston, TX
    Current Employee - Tour Agent in Houston, TX

    I have been working at Vacations To Go full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Low pressure from management
    Good co-workers
    Huge discounts on trips all over the world
    No cold calling, working only incoming leads

    Cons

    You will not make decent money working only your regular hours. Must work at least 55+ hours a week for decent money. Customer service goals and not obtainable. To earn good money you must neglect customer service and you can not spend time helping people who are not ready to book. 100% commission.
    Takes about 2-3 years to get a decent schedule. Company does not allow you to keep gift cards that the operators send you as an award. Small mistakes can cause big problems and come directly out of your pay.

    Advice to Management

    Make customer service goals more obtainable. A "good" on a survey should not hurt an agent.

  8. Helpful (3)

    a drone in the dreary hive of a luxury cruise sales empire

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Editorial Assistant
    Former Employee - Online Editorial Assistant

    I worked at Vacations To Go

    No opinion of CEO
    No opinion of CEO

    Pros

    -decent first job for the newly graduated, better than being a barista or waiter/waitress
    -if online travel sales is really your thing, might be a good foot in the door

    Cons

    -terrible benefits
    -health insurance doesn't kick in for 6 months
    -little to no workplace camaraderie
    -work tasks can be very tedious and mind-numbing
    -should tell you something that work hours were 8-5pm and the entire team would stand up and leave at 5:00:01 pm, every day, with almost no exception

    Advice to Management

    Compensate better and you'll have a more loyal and motivated staff. Add a break room or employee perks or *something* to indicate you care at all about morale of employees.

  9. Helpful (2)

    is what it is

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vacations To Go

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    learn about the world and travel

    Cons

    work for low pay boring

    Advice to Management

    stop lieing

  10. Helpful (3)

    decent money, you are 100% expendable

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cruise Agent
    Current Employee - Cruise Agent

    I have been working at Vacations To Go

    Disapproves of CEO
    Disapproves of CEO

    Pros

    if you handle your clients well than you can do things your way. the money is not bad compared to other sales jobs, plus no cold calling.

    Cons

    management could not care less about you, your family, or your happiness. you are expendable 100%. upper management will not listen to any idea unless you agree with them, if your ideas are different, than you are wrong. hours are rough, and will be for you first 3+ yrs. the company is very "clickish" in a jr high sort of way, especially when it comes to upper management

    Advice to Management

    start listening to your employees that are on the phones every day, not just the your yes men. please shut the revolving door.

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5851 San Felipe Street

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