Vera Bradley

  www.verabradley.com
  www.verabradley.com

Vera Bradley Reviews

Updated October 9, 2014
Updated October 9, 2014
74 Reviews
3.7
74 Reviews
Rating Trends

Recommend to a friend
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Robert Wallstrom
6 Ratings

Review Highlights

Pros
  • They focus on making connections and relationships with the customers and it really creates a great work environment (in 6 reviews)

  • Great discount if you like cotton quilted handbags (in 7 reviews)


Cons
  • There is no such thing as "full time sales associate" at this company (in 5 reviews)

  • They are more likely to hire from outside the company than promote from within (in 3 reviews)

More Highlights

12 Employee Reviews Back to all reviews

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  1.  

    unique product and humanitarian effort but poor management recruitment who can careless about what the company is about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Las Vegas, NV
    Former Employee - Supervisor in Las Vegas, NV

    I worked at Vera Bradley full-time (more than an year)

    Pros

    health benefits. regular customers. support breast cancer foundation.

    Cons

    very very incompetent management team. store that i worked for had no cameras so management team took advantage of it by spending more time in the back office/stockroom majority (85%) of the day. for you GM reading this I just want to let you know they weren't near a computer or a telephone. only time they did their job was when we had a corporate visit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Not what it seems at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vera Bradley (more than an year)

    Pros

    Great discount. Pay is above average for retail. Customers are nice and friendly. Team sales versus individual sales.
    A beautiful store with an expensive piece of art on the wall.

    Cons

    Company fired one of the two Assistant Managers due to a company wide policy because of lower sales.
    In our store they kept the Assistant Manager that had more issues and was less qualified because she had more time in
    her position. BIG MISTAKE. Upper Management does not listen to employees and HR always sides
    with management regardless of the truth. Almost every associate has left and management and HR still haven't addressed the issues. Now that Assistant Manager is a Manager. The tardy policy is a joke, the new manager strolls in late within days of her promotion, however the associates are tardy after 1 minute. A backwards way to set an example.

    Advice to ManagementAdvice

    Don't promote just because someone has been there for years and you fell sorry for them. Listen to the associates in the store. Listen and have your eyes open.The managers are staying in the back and not doing their job. Put cameras in the backroom so managers can be monitored. Have random surveys that associates fill out about management. If everyone is saying the same thing, then it probably is true.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    So good in the begging but now scare!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Orlando, FL
    Current Employee - Store Associate in Orlando, FL

    I have been working at Vera Bradley part-time (more than an year)

    Pros

    Friendly customers that make worth the day. It's "nice & friendly" environment

    Cons

    Wow so many gossips & complains about everything! Not an open doors company( at least on my store) it all!!!! Afraid to defend our self because we are threatened with dismissal!!
    "Core values" ? hahaha no one is indispensable!
    Unsafe back room!! We have to lift boxes that are incredible heavy!!
    Attendance policy is a joke unless you're a "lucky" and manager "cover" you

    Advice to ManagementAdvice

    Please!!!! Send audits!!! Secret shoppers!! Or even surprise visits!!! Please!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Not a girls best friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Edison, NJ
    Former Employee - Sales Associate in Edison, NJ

    I worked at Vera Bradley part-time (more than an year)

    Pros

    the discount is 50% off, including sale if you're into Vera. Easy to become manager, just enroll in the training program that's announced on their thread which all employees have access to.

    Cons

    There weren't enough hours, if you were lucky you got ten hours a week. High hour (11.55) and no hours, so it may as well been minimum wage. Gossip and prying was also a problem. My co-workers loved to talk and talk about each other. If you don't offer up certain details of your personal life they begin to pry. I left when I found out they were asking one of my co-workers about me when they didn't get details from me.

    Advice to ManagementAdvice

    Be professional just because you don't care for someone personally does not give you the right to treat them badly professionally.

  6. 8 people found this helpful  

    Excellent company gone totally rotten

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Vera Bradley full-time (more than an year)

    Pros

    The culture and core values of the company were the reasons I wanted to work at Vera over any other company.Very good pay scale compared to other retailers. Benefit package was great until last year when health insurance took a nose dive and got very invasive. Sales associates were wonderful girls but some groups tended to be like high school and very cliquey. There was the in-crowd and then the others. The product was fun and easy to sell. They guests were so nice for the most part.

    Cons

    The biggest challenges are definitely the upper management. Store managers only look out for themselves. They create a divide and conquer atmosphere in order to feel like they have control. They encourage the team to "report" on each other. They play favorites with both associates and management team - keeping some out of the information loop. The right hand doesn't know what the left hand is doing at corporate. Too many differing directives that totally contradict and waste time. Too many last minute emergency desperate decisions for floor changes to try to grab sales. Stores know best what's selling but are not given any leeway to act on it. It should not be a one size fits all strategy - we're not all the same. Unsafe working conditions both in backroom and offsite - accidents waiting to happen. Definitely not a "girl's best friend" atmosphere or policy any more. New regime is only focused on the $$$ bottom line. Employees are leaving with a bad taste in their mouths. Recent ASM job eliminations created way too much stress for whole team and was handled very very poorly by HR. Sales plans are unrealistic when every specialty store, online and outlet returns go against the daily numbers.

    Advice to ManagementAdvice

    Wake up! You're losing the wonderful company that was created by two considerate women. You're also losing great employees. When the guests find out all the awful changes coming you will lose them also. Get your HR people some sensitivity training on how to respectively and HONESTLY deal with employees. Corporate needs to have one spokes person relaying information down to the stores about any changes and in a timely manner - no more last minute emergencies because they failed to plan. Stop sending Emails to stores about how corporate employees are out enjoying their holiday weekends - your employees in the trenches don't need to here that. Create an environment where sales plans can be achieved and keep morale high. Vera is no longer set apart from other retailers because all the positives are being eliminated. The recent WSJ article was less than flattering.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    customers great....the only reason that made it worth staying.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vera Bradley

    Pros

    Great product, good pay, The customers are happy pleasant people who make your day totally worth being there.

    Cons

    Very poor store management, very political. They move up and give the hours to the favorites. You work hard to never move up. policies continually changing ...so much it was hard to keep track.

    Advice to ManagementAdvice

    when sales associates tell you something wrong is going on or there are situations occurring that shouldn't be they should send someone in the stores to see for themselves.

  8. 7 people found this helpful  

    Not a "Girls Best Friend" any longer :(

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Detroit, MI
    Current Employee - Assistant Store Manager in Detroit, MI

    I have been working at Vera Bradley full-time (more than an year)

    Pros

    The pay is good and the discounts are great. All store employees across the board are kind, friendly people. The stores are beautiful and the guests are almost always happy.

    The new high level management has a good vision of where the company wants to go, however.....

    Cons

    Since the new "regime" has taken over at the upper level it is total chaos at the store level. The employees are currently under a "shock and awe" phase, like deer in the headlights. There is inconsistent communication from the home office, if any at times. Direction comes from many and is often varying. It is very confusing right now. I think they don't know who is doing what and it shows in the daily operations at the home office.

    The company has recently decided to downsize the management numbers, which in itself is not that unreasonable. However, they chose to make it a tenuous atmosphere and decided who was going, telling the possible candidates that they might lose their job, but waiting 45 days to tell them who that will be. Talk about a morale killer?! They will lose more employees than necessary just from the way they handled that situation. Again, poor direction from above. Simple communication during the process would have been a better way to handle it.

    There are so many changes at the moment it is becoming too confusing to want to stay, which is unfortunate because the people at the store level are wonderful to work with. The company is like the teenager going through puberty and not quite sure how to get what they want. It is total trial and error at the moment - not a great place to work. They are going the way of the publicly traded monster who is there to make more money for the share holder and undervalue those achieving those dollars for them.

    Also, their IT has got to be the worst I have ever seen! Always failing, codes don't work correctly, prices ring wrong, etc, ALL THE TIME!!

    Advice to ManagementAdvice

    If you want to maintain your good people in the trenches get your act together at the upper level! Employees are getting ready to jump ship!! Changes have to be made for sure but they are trying to do too much too fast and it's not working.

    If you want to cut costs look to things like quality of bags and boxes with satin ribbon which is free at the moment, water with patterns on it for $25 a case, refreshments to guests at launches, etc.(all completely unnecessary) the list goes on and on at the store level alone. I hate to think about the waste at the home office!!! It's not all in the payroll!!!!!!!

    Take a breath and do one thing at a time, it can't all happen at once!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Major growing pains!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Sales Lead
    Former Employee - Full Time Sales Lead

    I worked at Vera Bradley full-time (less than an year)

    Pros

    Really good pay (especially for retail), full time positions for stock and sales leads (unusual in retail), lots of free items, some managers really love the product and their jobs and that can be inspiring, training was excellent

    Cons

    Scheduling: no work-life balance,
    No room for advancement; many times, outside people were brought in for higher positions, leaving loyal associates at the bottom. I was promised the world but it never materialized, while incompetent people were brought in that made me do their job for them
    Lots of weird business policies that made no sense and weren't followed
    New benefits package is awful; the old one was very nice. No benefits for same sex couples
    As a whole, the company does things very last minute; many times I was expected to complete floor changes or pricing issues within 24 hours without being notified and not having the proper staff, then getting blasted for not getting it done. Miscommunication and misinterpretation was rampant; no one ever knew what was going on.
    Vera Bradley wants you to be a very specific type of person, and any deviation from that will just cause your more heartache than it's worth.

    Advice to ManagementAdvice

    Stop micromanaging!
    Teach your managers how to communicate effectively. 99% of the problems my store encountered could have been solved immediately had the store manager not been so incapable of communicating what she needed from employees. Let the managers enforce the rules instead of being so worried about being kind; your kindness has cost many good employees that do follow the rules because they're tired of dealing with people that do whatever they want with no consequences.
    Staff can't be pulled from nowhere; advance notice is needed for things requiring more staff, or at the very least the ability to get more staff on short notice.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Company Values Not Practiced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vera Bradley full-time (more than 3 years)

    Pros

    Great place to work as an associate, good pay and flexible schedule.

    Cons

    Being a manager at this company is not worth it if you want to move ahead. They bring people into management with promises of advancements and continually hire from outside the company. They also do not pay competitively for management, but expect a lot of experience and effort.

    Advice to ManagementAdvice

    Pay your people what they are worth and listen to your managers. You also need a complete overhaul of your Human Resources team, they leave you open to serious issues due to their incompetence and lack of professionalism.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Nice people, not-so-nice job description, very little career advancement opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Department in Fort Wayne, IN
    Current Employee - IT Department in Fort Wayne, IN

    I have been working at Vera Bradley full-time

    Pros

    Personality and self-branding that is "very Vera" is valued, so most employees are very approachable.
    Buy products at more than half the price.
    Many employees are lifers because of the good work environment and friendships.

    Cons

    Vacation days are based on company loyalty years and non-negotiable.
    Tuition or educational reimbursement has a hard-to-negotiate culture.
    Some salary departments expected to work long hours frequently, but also starts the day late.
    Low annual bonus expectation. Will have to self-evaluate first.
    Vertical oriented corporate communication. Never worked at a place so political and top leaders distant to more than one layer from their position.

    Advice to ManagementAdvice

    Leaders to reach-out to everyone in the team. Encourage team activities & lunches.
    Encourage training and lifelong learning opportunities to retain younger talents.
    Review salary employee's work times and keep it consistent to the rest of the business.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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