Verio Reviews

Updated July 7, 2014
Updated July 7, 2014
58 Reviews

2.5
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Verio President & CEO Hideyuki Yamasawa
Hideyuki Yamasawa
20 Ratings

Review Highlights

Pros
  • Good Benefits, 401K, Insurance, employee discounts, nice amount of vacation/sick time (in 6 reviews)

  • Some great people do/did work here and the local leadership tries to make improvements (in 4 reviews)


Cons
  • Poor Executive Management, no clear direction, Japanese-owned company with different business approach/management style from most US companies (in 4 reviews)

  • Upper management is incompetent (in 3 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Channel Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Channel Account Manager  in  Orem, UT
    Former Employee - Channel Account Manager in Orem, UT

    I worked at Verio full-time for more than 5 years

    Pros

    Some of the people working here are great. The problem is that most just punch the clock. This company needs great people and Management with a vision.

    Cons

    Management and company focus. This company needs great people and Management with a vision.

    Advice to ManagementAdvice

    Get a CEO that can grow this business with a clear vision. Hire that person from an successful American Based Hosting company or technology company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Success will only come to the true innovators

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Verio full-time for more than a year

    Pros

    Decent work-life balance and industry appropriate pay and benefits. I still believe Verio's cloud offerings can succeed in the target markets once they are enhanced to fully serve the client's actual needs.

    Cons

    Leadership should be laser focused on getting their cloud offerings featured enabled to be compelling, well documented and formally released, not quietly soft released. Communicate more openly with a shared understanding that client adoption is the goal to success. Overly process bound on getting anything advanced internally. Less than 20% of the past or present staff approve of the CEO, which speaks volumes.

    Advice to ManagementAdvice

    Forgo the Japanese hierarchical management style; it just doesn't work. Many great ideas within the Boca office can and should be actively sought by leadership. Architect the offerings to exceed prospect's needs (think and then innovate like Steve Jobs.) Promote the enhanced services aggressively by advertising and social media engaging much more proactively and consistently to the target prospect community.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Virtual company to train interns from Japan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Boca Raton, FL
    Current Employee - Senior Software Engineer in Boca Raton, FL

    I have been working at Verio full-time for more than 3 years

    Pros

    Yearly bonus, hardly any other.

    Cons

    Where to begin...
    Maturity, management, culture, all of that does not exist.

    Advice to ManagementAdvice

    Become non-profit educational company, seriously.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Once a great company but might be circling the drain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Greenwood Village, Arapahoe, CO
    Former Employee - Account Executive in Greenwood Village, Arapahoe, CO

    I worked at Verio full-time for more than 3 years

    Pros

    Pay was okay but there was always moving target on commission structure.

    Cons

    Way behind technology curve. Dealing with many many unsatisfied customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    This company could achieve so much more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Verio full-time for more than a year

    Pros

    The promise of their new cloud service offering is highly compelling...once it is fully released.

    Cons

    Micromanagement has become oppressive, and far too much infighting amongst the groups.

    Advice to ManagementAdvice

    They need a dynamic CEO...don't see the current one having the backbone to lead the effort in a productive, prioritized manner. Only 1 in 5 staff who posted here approve of the CEO. That's not the sort of leader Verio needs now.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    This could be a great company with solid leadership and vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales
    Former Employee - Inside Sales

    I worked at Verio full-time for more than 5 years

    Pros

    Some great people do/did work here and the local leadership tries to make improvements

    Cons

    Overall SLT is so far removed from the needs of the company and employees that it's almost impossible to have your input valued. They refuse to make the needed upgrades to stay competitive and keep their customer's happy. The development teams, especially on the Windows side, are a joke and work harder at pointing fingers at anyone else than actually doing their job. There have been numerous layoffs in the past five years that it is almost inevitable that another one will happen. They keep the needs of the Japanese market at the forefront of their business plan without regard that what works there doesn't in the US and sales/technologies will fail.

    Advice to ManagementAdvice

    Change the attitude that quid pro quo is going to work. Change the leadership and work to actually satisfy your customers and employees in order to build loyalty. Without customers there is no business. Without talented employees, there are no customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Chaos, confusion, lack of innovation, antiquated products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Verio full-time for more than 3 years

    Pros

    You want to live in south Florida. Most all other offices are closed or closing now as of mid-2013. There may still be some openings in Denver for accounting.

    Cons

    Constant reorganization. Some employees get fired and rehired before their severence is even up. Japanese leadership treats it like a farm team or worse a petri dish. Strategically flawed and outdated business model and products. Leadership will not invest in systems to fix the necessary customer systems to make the company last into the future. Portal is from the dark ages. Yes they invented server virtualization but that was in 2001 and they have not improved it since. This company Is unfortunately Japan's bad investment and they just won't give it up and call it a day. I would not recommend working here to anyone because it is incredibly frustrating to always be apologizing and trying to improve things that cannot and will not change. I'm not bitter - I truly think its too late for this company.

    Advice to ManagementAdvice

    Sell the customer base before its gone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Gave so much time to Verio, for very little return

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support II
    Former Employee - Tech Support II

    I worked at Verio full-time for more than 5 years

    Pros

    My time at Verio did allow me to Network with other teams and learn well above and beyond what was considered needed for my position. Many of the skills I learned while employed there I still use to this day.

    Cons

    No advancement.
    Severely Underpaid.
    Horrible Management.
    Lousy Benefits.
    No continued training. Everything beyond your first week is up to you. On that note training was 3 full weeks when I started, it's now down to a week for First Level Agents.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Generally good poeple on the front line of the business, dysfunctional Senior management, a lot of internal politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director of Channel Marketing  in  Greenwood Village, Arapahoe, CO
    Current Employee - Director of Channel Marketing in Greenwood Village, Arapahoe, CO

    I have been working at Verio

    Pros

    Financial backing of NTT and strong name recognition of NTT

    Cons

    Non-innovative Senior leadership team, company has been lagging the market for the past 10 years.

    Advice to ManagementAdvice

    Focus on making real improvements to the company, stop the politics! Provide clear vision and direction for the company and communicate that to everyone within the organization so they can align around a common goal. Improve the backend systems, products, and support quality, these issues continue to provide challenges for Verio to be competitive in the market.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Great technical opportunities, products and services going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Tech Support II  in  Orem, UT
    Former Employee - Tech Support II in Orem, UT

    I worked at Verio

    Pros

    The level of technical knowledge gained on the job is phenomenal compared to other similar jobs. High level of access to systems and servers provided unparalleled opportunities to learn and grow for those motivated to do so, and upward career movement was very possible once those skill sets were exercised. Each tech was basically a systems administrator in the making.

    Cons

    Policies were making all the pros above less and less effective. New products and services moved a highly trained technical staff into roles that were mundane and more typical of support situations, which in turn downplayed those skills, and in turn took away access and many opportunities to learn and grow. In the end, those skilled techs who stayed turned into glorified customer service reps.

    Advice to ManagementAdvice

    Turning Verio into a clone of every other shared hosting system out there cannibalized and diminished its value to the VPS customer, and employee satisfaction went downhill when access levels were brought down and Tech 1s were turned into Customer Service Reps. A lot of good talent was lost to the company in a few years, and the support quality has degraded as a result. Verio went from being a great VPS company with fantastic support to a mediocre and over-priced Shared Web Hosting company with standard (which is to say bad) support.

    Doesn't Recommend
    No opinion of CEO

Worked for Verio? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.