Verizon Reviews

Updated August 26, 2015
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  1. Helpful (1)

    Verizon Enterprise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Executive in New York, NY
    Current Employee - Client Executive in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Verizon (More than 3 years)

    Pros

    There are a few pros at Verizon. The brand name, a resume builder and a chance to network and make new connections are the major positives in my experience.

    Cons

    Lack of support. Constant RIFs. No resources. No leadership. No strategy to improve client relationships. All business is being pushed to the channels and agents.

    Advice to Management

    Reduce the nonessential layers of management in the company that prevent deals from getting closed.


  2. Helpful (2)

    Sr. Account Exectutive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon full-time

    Pros

    Good brand name and global reach.

    Cons

    Poor management structure, no career planning and very limited support.

    Advice to Management

    Remember your Sales team are so much more that Salesforce.com data entry "monkeys."


  3. Sales Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Los Angeles, CA
    Current Employee - Senior Manager in Los Angeles, CA
    No opinion of CEO

    I have been working at Verizon (More than a year)

    Pros

    Overall Great Benefits and potential opportunities

    Cons

    Communication is not spread across team and overall Bad leadership


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  5. Helpful (1)

    Good company, poor leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Verizon full-time

    Pros

    Great services offered, pay is really good for the wireless industry, co-workers generally care and want to help customers, employees try to stick to the credo and culture to make it a good place to work despite some managers being controlling and negative, ability to move around a bit within the job if there are openings.

    Cons

    Culture is fake, huge disconnect between management and the stores, managers are undertrained, arrogant, and abusive at times. They only recruit managers from within. They'll tell you anything to become a sales rep but the money is not there due to how the sales are micromanaged by some managers, they want you to sell almost like it's a script and customers know better. Quotas are not always easy in some stores, along with high priced accessories that the company refuses to match. Career opportunities depend on who you suck up to, nothing to do with qualifications.

    Advice to Management

    Start hiring managers with people skills instead of sales stats, make the culture real instead of something that hangs on the wall, match prices or lower prices of accessories if you want them sold, start providing ongoing training to sales reps instead of leaving them out there on their own, because the managers aren't helping them, that's fake too.


  6. Helpful (1)

    Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Robbinsville, NJ
    Current Employee - Consultant in Robbinsville, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon full-time (More than a year)

    Pros

    - Pay - Benefits - Paid vacation time - but be aware if you take more than a couple days off at once your supervisor will try and manipulate you that if you come to work you can hit your numbers. Why is paid vacation time even a discussion? If you need the cashflow I suggest you do this job for a minimal of a year save all your money and quit! If you're one of those people who adapt to making 1300/ weekly and think you can afford cars new houses etc... you will be here for awhile 5+ years which is a prison sentence.

    Cons

    - office moral. I think everyone in my office thought about killing themselves at one point. - 0 career advancement... this is for lifers, if you want a steady pay and horrible hours sign right up - lack of department mobility. if u get in the call center its rare you will get out. - incompetent management - try having a conversation with an adult conniving them that 1+1=2. - micro management - can't use the bathroom w/o getting a hall pass. - unrealistic sales quotas - you might speak with 20 customers a day and every single one wants to cancel services, your goal is to generate revenue. all #'s are skewed to manipulate verizons agenda and to convince consultant's that you need to be doing more. - 0 accountability for colleagues lying to customers - and you have to fix the problems ***verizon has outsourced majority of the Residential "Fios" service reps to vendors. All they do is mess up accounts because they have lack of training. you will be spending majority of your time fixing these issues and apologizing to customers then being harassed to upsell pissed off customers who have been lied to by management. This job is #'s driven. They only care about how much revenue you can generate.

    Advice to Management

    Am I being paid for free advice?


  7. Call Center Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Consultant in Pittsburgh, PA
    Current Employee - Sales and Service Consultant in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon full-time (More than 5 years)

    Pros

    ONLY good thing is the pay is incredible and great benefits!

    Cons

    Horrible and hostile work environment. Misc schedules based on call flow needs and seniority,late hours, no work/life balance, no flexibility even in event of emergencies. Industry changes with new telecommunications services now available to customers, calls being shipped overseas.

    Advice to Management

    Raise moral, treat employees like human beings


  8. Former Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Huntington Beach, CA
    Former Employee - Customer Service Representative in Huntington Beach, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Verizon full-time (More than 8 years)

    Pros

    Good incentive plans, bonus, medical benefits, pay grade. They do invest in their people, and care you just have to perform for them to see it.

    Cons

    If you get laid off... And apply from the outside. The company will not accept you back or consider you even though you left on a good note.

    Advice to Management

    Be more considerate to others. Too many times management gets caught up in politics or talking about what they did they night before while hanging out with other associates.


  9. Do something for your biggest asset: employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist Engineer in Cary, NC
    Former Employee - Specialist Engineer in Cary, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Most of non-management employees are good people.

    Cons

    It seems like Verizon doesn't know how to provide a good service. Like most companies now they are keenly aware of the bottom line, but it seems like they don't know what to do to make a profit and provide good service. The folks who are doing the work are the ones who suffer for it.

    Advice to Management

    If you want to meet your targets, then you'll need to compensate your employees. Bring in donuts, or by them pizza every so often...do SOMETHING.


  10. Short Title for review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon full-time

    Pros

    Benefits, Pay/401k, Resources, Diverse, Training, Medical Need more words

    Cons

    No loyalty Work life balance Long hours Culture "Club" atmosphere


  11. Helpful (2)

    Too Enterprise focused

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Cloud Engineering in Cary, NC
    Current Employee - Windows Systems Cloud Engineering in Cary, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Verizon full-time (More than 3 years)

    Pros

    Good benefit package, 401k matched to 6% & fully vested at 3 years.

    Cons

    Because of it's size, Verizon is very process/procedure driven, and loses sight of the people that are it's biggest asset, in fact it is too easy to get lost in the huge structure, ultimately become more anonymous than noticed for your personal contributions. My entire business unit was essentially ambushed and off-shored before we had a chance to affect that outcome. In general, stay away from careers at Verizon if you are able to. Else stay wary of circling sharks, if you can see them.

    Advice to Management

    Employing talent needs to achieve and maintain a Two-way Street. Like most large, tech based companies, Verizon needs a diverse and talented pool of people, but then turns around and starts looking at groups of people as a single units, and de-humanizes the experience. Change this, or you will never get the full potential of your hires.



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