Verizon Wireless Reviews

Current Employee – been working at Verizon Wireless full-time for more than 7 years

Pros – The pay is good not great but good. Over the years they have figured out how to pay less and less.

Cons – For the amount of crap they put you through I don't think the pay is enough. Sales reps and managers are nothing but numbers to them if they don't have their number above quota they will find a way to get rid of you. The pressure on them is ridiculous...no human being should be treated this way. They are big on threatening your job to so called "motivate you" to sell sell sell!!!

Advice to Senior Management – None...you wouldn't listen anyway they are the ones that created the environment so what is point in wasting my breath.

No, I would not recommend this company to a friend

Current Employee – been working at Verizon Wireless full-time for more than 7 years

Pros – The pay and the benefits are good. Bonuses are really good

Cons – As as customer service rep my focus is on sales metrics rather than assisting the customer

Advice to Senior Management – too much pressure is put on reps

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Verizon Wireless full-time for less than a year

Pros – Good pay and great deal on FIOS

Cons – Boss hitting on me. Can't complain to the big manager as the manager and assistant manager are friends. Not suppose to be dating fellow employees but yet that is all that goes on. Long hours and get treated like crap from management.

Don't work for Verizon.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Verizon Wireless full-time for more than 3 years

Pros – Great discounts on mobile plans and accessories.

The last few years have been the most profitable in the companies history.

401k match up to 6%

Cons – Verizon Wireless has been taking away most of its benefits during the last year. Health benefits with Verizon Wireless were especially good. In the past year however, it has gone from great to the worst of any company I have worked for.

Verizon Wireless, at one time, was a company focused on customer service and rewarding it's employees with great benefits, bonuses and a decent wage. Sales reps have lost around $20,000 a year because Verizon has changed the structure of commissions, to be on the side of the company, not the reps or the customers.

The company has created more fees (which some are under government scrutiny due to their questionable legality) then any other company in the field. We are taught to avoid conversations about fees that customers bring up. Verizon also has "fixed" the taxes in three states so the company can profit from them. (Also under legal scrutiny)

Anyone in the retail division that is salaried, is no longer getting anything but "cost if living" increases. Which they call raises. Any new employees start with a base several thousand less then an employee that started even one year previously.

Employees that make the company a lot of money are allowed to openly mislead customers. Even if the customers bring complaints to the manager, said employee will not even be talked to about the situation. I have seen employees assault their co-workers but not get in any kind of trouble. However, if someone is not especially profitable to the company, no matter how hard they work or give astounding customer service, will be fired if their manager has any sort of problem with them.
This behavior is encouraged from the top down. There are currently several lawsuits against Verizon from current and past employees.

I have also seen employees with medical problems abused regularly. A co-worker was fired for changing a customers plan which caused the customer overages. It was the wrong plan but mistakes like this happen fairly often but had never been a reason to terminate an employee. The employee just happened to be on medical leave, for a few weeks, right before this happened...there are plans for a lawsuit there too.

There is a strong union for Verizon Communications, who owns a large stake in Verizon Wireless. However, Verizon Wireless closed an entire store in the Midwest for attempting to start a union for our company. (Also highly illegal)

I am not one disgruntled employee. Almost every employee I work with, is openly looking for other employment. Including some retail managers.

I have worked for Verizon Wireless many years. Due to timing, I do make a decent amount for somebody in my position. However, the cost of health insurance now, is unsustainable. There are literally hundreds of perks and benefits we had only a year ago but have lost over half in as much time. We hear of more being lost on almost a daily basis.

If you are able to get a job outside of the retail division, you will be treated well and make good money. This division however, has become nightmare to work in. There are many good reviews for Verizon but most of them are over a year old. The company became so greedy virtually over night, that it is losing employees and customers faster then ever before.

Advice to Senior Management – Stop trampling on employees rights and benefits. Respect our countries employment laws.

We work for a business and businesses are in it to make money but we have crossed the line and have become too greedy. You are losing employees, customers and the respect of most people touched by Verizon Wireless. The heads of Verizon Wireless are going to drive this, once good company, into the ground because of their ambitions and greed.

No, I would not recommend this company to a friend

Current Employee – been working at Verizon Wireless full-time for more than 10 years

Pros – Great pay, great benefits, world class products and services.

Cons – Leadership is out of touch with employees. Inconsistent message to reps. Culture with to many cracks. Leadership does not develop employees. Performance plans are delivered based on your relationship with your manager, not your sales. HR does not keep personal information private. If you ask to many questions or disagree with upper management, you can guarantee to have your career on the chopping block.

Advice to Senior Management – Listen to feedback from employees, don't just ask. Be who you are, your title does not define you. Many of the employees go to work feeling defeated before they get there. Quotas are to high, management is not able to articulate the how's and why's behind targets given. Value your employees.

No, I would not recommend this company to a friend

Former Employee – worked at Verizon Wireless full-time for more than 3 years

Pros – Pay is the only thing that keeps you there.

Cons – two faced individuals who will stab you in the back and try to get you fired once you raise awareness of you having issues in the workplace.

Advice to Senior Management – Investigate your DM's and make sure they are not shady people who sleep with other employees. Also take responsibility for employee discrimination and don't cover it up and try to get that individual fired.

No, I would not recommend this company to a friend

Former Employee – worked at Verizon Wireless for more than 3 years

Pros – The only pros of this job was a pay check.

Cons – Everything about this job sucked. To the pressure to sell to customers, to lying to customers. I could go on for days, but I'll just say this was the worst 4 years of my life.

Advice to Senior Management – Be more approachable and practice what you preach.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Verizon Wireless full-time for more than a year

Pros – The company has a decent base pay plus commission structure. They also had great health benefits, tuition assitance, cell bill discount, 401k matching, and other perks. I met a lot of interesting people in this business and the resume experience will be a plus when I find another job.

Cons – Extremely micromanaged from the top down to the point every sale is watched and then dissected once the customer leaves. Top management is clueless on how to even ring out a car charger on the sales floor, let alone sell and activate a phone. The way the commission structure is laid out doesnt always match what management wants. Very high goals with constant threat of write ups and or firings if goals are not met. Had to lie to elderly people numerous times that we were sold out of flip phones because if i sold a non-smart phone my smartphone percentage would drop and so would the stores. Also had to use unethical behavior to sell accessories to people that didnt need them. Even if I sold a case, screen protectors, and a car charger to some one purchasing an iPhone i would be written up because I didnt sell them at least 80 dollars in accessories. Not every one is willing to buy that much extra stuff. I learned very quickly I was just a number in the company - I worked 6 days a week/close to 50 hours and it was never enough. Very political work environment. Attractive women and managment "teachers pets" often got favored for promotions. All this company cares about is more money, more money more money, not retaining current customers if they are considered too low of revenue. I truely was a great salesman, usually the top in the store, and all I wanted to do was take care of my customers but the company made it to the point it wasn't so. Also if someone came in to buy a case for their phone, I had to "sales sequence" and take notes about the customer while I show them all products in the store (tablets, hotspots, accessories, home phone connect, etc). A lot of customers were annoyed at having to do all of this and it made for a very awkward and frusterating customer interaction.

Advice to Senior Management – Don't be so greedy, let employees actually take care of their customers instead of unethically pushing them to purchase products and services they truely don't need.

No, I would not recommend this company to a friend

Former Employee – worked at Verizon Wireless full-time for more than 7 years

Pros – Great training, generally good benefits, competitive time off

Cons – Stressful environment, few shifts that are early and weekdays only.

Advice to Senior Management – Work/Life balance is something that Verizon Wireless seemed to believe they did very well for many years. The shifts at the Chandler Call Center for Customer Service and Technical Support was a very poor reflection of that even for people that had half a decade or better seniority.

I worked with a number of supervisors attempting to expand into different areas that I'd done quite well in but despite my efforts and the efforts of said supervisors, they never materialized. No explanation was ever given to myself or to the supervisors who attempted to help me expand to what I'd hoped for a long term and varied career with this company.

Additionally, lower and middle management as well as Human Resources were not as proactive about helping my performance and potential career despite disabilities and work related injuries as I expected.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Verizon Wireless full-time for more than 8 years

Pros – At first it was a nice place to work. Nice perks, such as insurance kicked in first day. Nice cafeteria. Phones and wireless equipment at a discount price.

Cons – Very much good ol' boy network, you didn't know who you could trust from one day to the next. Had one supervisor who would yell across the room if someone was taking "too long" on a call.

Advice to Senior Management – Hire people who actually know HOW to work with people. Take worker's suggestions to heart, and talk WITH workers, not just AT them.

No, I would not recommend this company to a friend