Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Reviews

Updated December 15, 2014
Updated December 15, 2014
3,221 Reviews
3.3
3,221 Reviews
Rating Trends

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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,565 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 205 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 616 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 328 reviews)

  • They work you so many hours with no work/life balance at all (in 91 reviews)

More Highlights

990 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Associate Director Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless

    Pros

    Great benefits and good opprtunities

    Cons

    No work life balance, unable to get work done in a timely manner. Threat of career every month if results not met.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Read all the Pros and Cons on this site

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager, Solutions Manager,
    Former Employee - Store Manager, Solutions Manager,

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    Across the board you'll see everyone agrees with is the benefits. Top of the line that start on Day One. The pay is also good, especially compared to same title in competing companies (i.e. AT&T, Sprint, etc). Company has attempted to be more employee friendly by reducing their store hours and modifying their dress code, in hopes that happy employees = happy customers.

    Cons

    Contemplating working for Verizon in a retail location? Prepare for a roller coaster ride....Your personal life will slowly disappear. Don't plan on time to spend with loved ones....because Verizon is more important - at the store level, anyway.

    Absolutely no home life balance. You'll never be able to spend holidays with your better half a/o kids except for Easter, Thanksgiving, & Christmas.. Only to be mandated back very early the next day...getting time off depends on who's controlling the schedule and if the location is short staffed - which is constant! Then the hours will prevent you from a dependable schedule...Close one day, then open the next.. Remember, "This is Retail" (a favorite phrase) and there are NO WEEKENDS OFF unless you call out sick or use a personal / vacation day.

    Remember this: There are NO excuses, and there are NO mistakes.
    (Trust me you'll come back to that phrase before too long.).

    Work life sucks after the newness wears off, as they at first coddle you, nurture you and train you and then once on the sales floor, it seems like they look for reasons to write you up and terminate you. Want a promotion? Don't have to get your nose brown, although that helps. Mid level management - Mgrs & DMs - seems to promote the jerks and the hard workers go un-noticed. Perception is reality, and it rules over substance. If you make them look good - regardless of the method to achieve it - and they get kudos they won't forget you.

    if you fail to keep the ever-changing targeted metrics at an acceptable level, you'll be hounded, (called coaching) written up, and if it's not fixed, terminated. The requirement of $100 in accsy sales for each phone you send out the door makes for a rough day, sales wise, as you can get written up . All the things that VZW touted and bragged about how different they were from their competitors has all subsided: restock fees, upgrade fees, etc..this also makes for a rough sell...Try telling a family of 4 that just to upgrade their phones, it'll cost them $120....before they buy phones and the $100 of accessories you have to pitch them. Plus, the commission structure changes yearly to the company's favor and makes it harder to make money like it used to the year before...

    Part of the Company's credo is to avoid bureaucracy, but it's become an inevitable part of the workplace, unfortunately. Ahhh, such is the corporate lifestyle....and corporate politics.

    It sure isn't the same company as when it started out (and I was there before it became Verizon).

    Advice to ManagementAdvice

    You can only offer advice to a retail middle/upper management if you think they'll listen. Read the "cons" across the board...state by state they say the same thing. So, it's not a regional trend. It's a culture.

    Approves of CEO
  3. 1 person found this helpful  

    Compensation can be good, work/life balance non-existent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Solutions Specialist in Atlanta, GA
    Former Employee - Solutions Specialist in Atlanta, GA

    I worked at Verizon Wireless

    Pros

    Good benefits, good compensation if you know how to work the metrics, company generally takes care of employees, management normally fair in settling most issues

    Cons

    Work/life balance is non-existent,...you are married to this job. I felt some favoritism given towards employees of certain ethnic backgrounds which were those that were similar to the majority of the management team at my location. I also felt unrecognized for things like never being late, never missing days, doing the little things to be a solid employee while when numbers were down the management were chomping at the bit to take a shot at you.

    Advice to ManagementAdvice

    Be realistic...I was in the green and exceeded numbers nearly every month but still got the 'you'd better step it up' bit.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Customer Service Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Irvine, CA
    Former Employee - Customer Service Supervisor in Irvine, CA

    I worked at Verizon Wireless

    Pros

    Work life balance is decent. Time off and training is considerable. Good support from leadership team. Very open and friendly environment.

    Cons

    Expectations are extreme. No considerations are made into the development and effort you put into your team. If you do not hit the metrics you as a supervisor are a developing employee.

    Advice to ManagementAdvice

    More of a balanced scorecard.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Retail sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon Wireless

    Pros

    Benefits, time off and money are the best things

    Cons

    Micromanagement at its worst, they are all over you even when you're exceeding beyond your other peers

    Advice to ManagementAdvice

    Being all over your employees brings morale down

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Great benefits, harsh management style

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Pro in Huntsville, AL
    Former Employee - Customer Pro in Huntsville, AL

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    The pros: great benefits, decent pay, comfortable work environment, many shifts to choose from on the shift bid, plenty of time management options

    Cons

    The cons: I loved the job I hired into, I was so stressed and hated the job I left. While all the pros sound outstanding, along with that comes the stress from the customers combined with the ever changing expectations and metrics from upper management and the constant scrutiny of middle management. Though you're told it isn't scripted, by the time you get through your first dial-in coachings, associate director coachings, weekly coachings, the material you post at your desk to remember to hit all the points in a call plus the sales metrics and survey metrics, it is pretty much scripted for you. When you need a supervisor, you can't find one because they are always in meetings or picking up slack for other missing sups.

    Advice to ManagementAdvice

    My advice to management would be 1) go back to the previous management style that was more customer and employee focused. Happy employees make for more and better performance and happier, more satisfied customers. Make supervisors more accessible when needed. Give more floor support from senior representatives. 2) Change doesn't energize, it exasperates and stresses the employees. 3) Senior employees do deserve first choice in shift bids, they have been there longer, have more experience, and have a lot more stress. 4) Make it fair, across the board. Some reps are allowed to skip over all the rules while others are picked apart for the same things. It shouldn't matter who is your buddy in the upper management, if you apply the rule to one, it should apply to all. 5) All of the changes upper management says should "energize", don't. Reps on the phones have stress and heat coming from every side. They have to convey the bad news to customers, the change to customers, explain why to customers, then get the fallout from customers and supervisors/ADs/On up. 6) Get away from MetLife for short-term and long-term. They are horrible to deal with. Take a survey of your employees, you will see how bad it is. The worst experience of my life.

    Doesn't Recommend
    Neutral Outlook
  8.  

    large company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon Wireless full-time (more than 5 years)

    Pros

    great benefits, great training, great co-workers

    Cons

    be prepared to do "whatever" it takes to close a sale, company will always give away free phones but they don't want the free phones leaving the building with out at lest $125 in accessories to go with it, good luck.

    Advice to ManagementAdvice

    it used to be.... always do what's right for the customer. now it's do what's right as long as it's right for the company too... lost customer focus= churn

  9.  

    Great benefits, but treatment for those benefits sometimes isn't worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Specialist in Cincinnati, OH
    Current Employee - Customer Experience Specialist in Cincinnati, OH

    I have been working at Verizon Wireless full-time (more than an year)

    Pros

    401k benefits
    Health Insurance top notch
    College reimbursement program
    Able to travel to any state with being able to transfer job

    Cons

    Terrible scheduling
    Never have weekends off
     If you have kids forget about seeing them much.
    Black out dates for holidays

    Advice to ManagementAdvice

    Stop playing favoritism everyone has a life also.

    Recommends
    Negative Outlook
  10.  

    Great experience before they had a change in the company and fired all the long time workers to make room for new

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Orem, UT
    Former Employee - Sales Representative in Orem, UT

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    Good pay and good coworkers

    Cons

    Management being negative, they talk a lot of game but don't help a whole lot

    Advice to ManagementAdvice

    Not be so hard on those who can not perform to the high standards of those working there 3+ years

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Rewarding but hectic sometimes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facility Manager in Miami, FL
    Current Employee - Facility Manager in Miami, FL

    I have been working at Verizon Wireless

    Pros

    Great co workers, great benefits

    Cons

    Long hours, heavy burocracy far from home

    Recommends
    Neutral Outlook
    No opinion of CEO

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