Verizon Wireless
3.3 of 5 2,623 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

Verizon Wireless Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.3 2,623 reviews

                             

74% Approve of the CEO

Verizon Wireless President & CEO Daniel Mead

Daniel Mead

(1,259 ratings)

62% of employees recommend this company to a friend
819 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Pressure to force items on people

    Retail Sales Representative (Current Employee)
    Los Angeles, CA

    ProsGreat benefits
    Good pay for what you do
    Fun people in stores

    ConsContradicting values
    Pressure to sales items
    Hours
    Commission structure changes all the time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Manager

    Retail Store Manager (Former Employee)
    Columbus, OH

    ProsGood pay, vacation time, and benefits

    ConsChallenging work/life balance and too many chiefs and not enough indians

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Has been slowely going downhill.

    Business Sales Representative (Former Employee)
    Warrendale, PA

    ProsGreat pay and benefits, there are oppurtunities to move within the company and the training you receive is top notch.

    ConsThe company has seems to have forgotten about their employees and customers and is focussing too much on KPI's. They make it hard tobleave because even if you're miserable, you are unlikely to find similar pay elsewhere.

    Advice to Senior ManagementListen to your employees, remember the front line employees and the customers are the ones who truly grow the business...

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No

     

    Micro-managed mania!!

    Anonymous Employee (Former Employee)

    ProsGreat benefits..paid time off, sick days, personal days, etc. Decent pay with no formal education, room for advancement. Long term employment possible.

    ConsSupervisors constantly monitoring your every move. 30 mins for lunch but sometimes stuck on calls that go into your break time. Quality Assurance call monitoring varies with every call despite being told to handle calls a certain way.

    Advice to Senior ManagementMonitor your employees to a certain degree. No ones perfect so take that into consideration.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great benefits few career opportunities

    Solutions Specialist (Current Employee)
    Sterling Heights, MI

    ProsThe company has competitive pay and 5 star benefits. Education and training are definitely a priority with decent management.

    ConsOpportunities for advancement are few and far between. You better become close friends with upper management or you can forget about moving up.

    Advice to Senior ManagementOffer more genuine opportunities for advancement to your existing base of employees who specifically perform at a high level year after year.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Fast paced and competitive

    Solutions Specialist (Former Employee)
    Aurora, IL

    ProsHealthy competition, excellent pay, other performance incentives, tuition reimbursement, excellent investment options in 401k with 6% company match, excellent benefits, paid and encouraged overtime

    ConsNot a lot of mobility unless you are a top performer in the region, many reps use shady sales tactics and are not honest, HIGH amount of pressure, poor management, lots of negativity, job security very low, terrible work/life balance (retail hours), lots of favoritism, I must say again POOR management... I wonder how some of the managers got into the position they did.

    Advice to Senior ManagementDon't use job security as a motivator, encourage growth and expansion as a professional, be more understanding of peoples personal lives, work WITH your employees not against them, lead by example...Im a firm believer in the fact that one should never ask someone to do something that they aren't willing or cannot do themselves.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    High Pressure Sales

    Retail Sales Representative (Current Employee)
    Kalamazoo, MI

    ProsGood base pay and commissions, great benefits that begin on first cay of work

    ConsHigh-pressure sales, sale quotas extremely high, company expects each representative to sell a minimum of $100 of accessories to each customer, and sell an internet connected device to at least 50% of customers.
    Commission’s compensation keeps changing, making it more difficult to make the larger commission checks as before.

    Advice to Senior ManagementLoosen-up a little; mobile devices are not a luxury item anymore. Not every customer (in this bad economy) has the disposable income to afford merchandise at the present standards required by the company.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    All in all, positive experience with this company.

    Verizon Wireless Retail Sales Representative (Former Employee)
    Boston, MA

    ProsCo-workers. Performance based pay. Excellent benefits.

    ConsCompany politics. Focus on sales creates negative experience for customers. Heavy emphasis on a particular KPI.

    Advice to Senior ManagementExhibit greater appreciation for the frontline employees because they fuel the company and absorb all the hellfire from consumers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Boring

    Anonymous Employee (Former Employee)

    ProsExposure to important projects. Latest tech.

    ConsBackstabbing coworkers along with micromanagement

    Advice to Senior ManagementRecognize employees

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Little or no personal or family life

    Retail Sales Representative (Former Employee)
    Lafayette, LA

    ProsThe pay is good and there is opportunity
    to make bonuses in addition to commission. You get half off your cell phone plan and offer tuition reimbursement

    ConsNo work life balance and long hours the manager treat their employees like kids there is little room for advancement and the stress levels are very high

    Advice to Senior ManagementTreat your employees with respect and you may see better sales results

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Verizon Wireless? Contribute to the Community!

Verizon Wireless Videos

Loading...

Verizon Wireless – Why Work for Us?

Verizon Wireless is....YOU. Our customers. Our suppliers. The communities we serve. Our employees. We are a company that is truly a reflection of the world around us: diverse, high-energy, inquisitive, moving forward… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Verizon Wireless reviews and ratings — including employee satisfaction and approval rating for Verizon Wireless CEO Daniel Mead. All 819 reviews posted anonymously by Verizon Wireless employees.