Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Reviews

Updated October 22, 2014
Updated October 22, 2014
3,018 Reviews
3.3
3,018 Reviews
Rating Trends

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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,457 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 196 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 595 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 303 reviews)

  • They work you so many hours with no work/life balance at all (in 84 reviews)

More Highlights

923 Employee Reviews Back to all reviews

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  1. 19 people found this helpful  

    I learned a lot in my 10 years with Verizon Wireless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Coordinator II in Cranberry Twp, PA
    Former Employee - Technical Support Coordinator II in Cranberry Twp, PA

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    Working for Verizon Wireless was great for the first 5 years. The company really took care of their employees for benefits. The job can be incredibly stressful but you are payed well for what you do. We received bonus payouts each year based on performance as well. This was great because they paid them around same time as tax returns and this meant you could get yourself something nice each year as a kind of reward for your hard work. Overall the company afforded me a house and a bike and furnishings for inside. I would take the position again in an instant. I would however attempt to get off the phones much earlier on in my career.

    Cons

    The customers control how you do your job. You are put on warning based on how you are surveyed. The customers receive a survey after calling in and if your not having a good month of surveys it can cause you issues down the road. I can say I never had any problems with the surveys personally but I saw a few of my friends become sick over the system. Due to the stress of the job about 50% of my fellow employees were all on some form of medication and or going to a doctor for FMLA leave due to the stress. I worked with the company for 10 years and it has taken a toll on my body as well. Sitting all day everyday is a good way to put on weight. Your performance is based on how many calls per day you take and your adherence to your signed in and out times along with the surveys. Customers that are usually happy do not call in as much. Mostly irate or irrational customers call in.

    Advice to ManagementAdvice

    The direct management at my center was great. I feel that the higher ups needed to realize that allowing the customers to rate everything you do can put too much pressure on your job. I would like to see the higher ups get surveyed each day 15 times a day and see how comfortable they feel in their position. I am sure they would be sick going to sleep and waking up each night. Basically there is a large disconnect like in all major businesses with the workers and the higher ups.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 7 people found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Pro in Albuquerque, NM
    Current Employee - Customer Service Pro in Albuquerque, NM

    I have been working at Verizon Wireless full-time (more than 5 years)

    Pros

    Great benefits! Flexible time off options. Getting to work with some truly dedicated people on a day to day basis.

    Cons

    Lets be frank. The Verizon Credo and what actually happens are two different animals. It is always Bottom line first, Customers second and employees get whatever is left.

    Advice to ManagementAdvice

    Follow your Credo. You cannot tell me that we "don't require a paper trail" to believe our customers but every day I hear the opposite. You cannot tell me that we "act with urgency" when we will suspend a customer for nonpayment for being 30 days past due but if we need to cut them a check it takes six weeks?
    Integrity may be at the core of who I am, but I'm more alone than I should be.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advocate in Nashville, TN
    Former Employee - Customer Advocate in Nashville, TN

    I worked at Verizon Wireless full-time (less than an year)

    Pros

    Verizon is a great company to work for. Benefits are great and management is wonderful.

    Cons

    Pay is low and dealing with upset customers in a regular basis is not the best experience.

    Advice to ManagementAdvice

    The best managers I had their were the ones that didnt micro manage. I had one manager who did and it made my experience horrible. Thankfully I only had him briefly. The managers who took a more hands off approach, I found that I actually wanted to make my numbers higher for them so that they would be proud because I actually liked them as people.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Is a dog eat dog world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Inbound in Albuquerque, NM
    Former Employee - Customer Service Representative Inbound in Albuquerque, NM

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    discount on services was great, benefit packages were amazing, competitive salary, lots of chance for overtime, if you work hard you go far.

    Cons

    Promotions were few and far between, not much room for growth compared to amount of employees. Shifts were typical of a call center, seniority rules.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Verizon was a good place to start a sales career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Columbus, OH
    Former Employee - Assistant Store Manager in Columbus, OH

    I worked at Verizon Wireless full-time (more than 5 years)

    Pros

    Pay was well above average for entry-level job out of college. Ability to take fast track promotions if you are a top performer.

    Cons

    Retail hours are rough. Not much in terms of a work-life balance.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Long time Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Specialist
    Current Employee - Operations Specialist

    I have been working at Verizon Wireless full-time (more than 8 years)

    Pros

    great benefits, matching system, yearly reviews with bonuses

    Cons

    lack of accountability, work-life balance, scheduling

    Advice to ManagementAdvice

    I think that the management needs to be more active in finding out the needs of the employees and interacting with them.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Business Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time (less than an year)

    Pros

    Flexibility with creating your own schedule.

    Cons

    Fluctuating quotas, changing emphasis on what's important to sell.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Large corporate commission driven retailer sums it up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Specialist
    Current Employee - Solutions Specialist

    I have been working at Verizon Wireless full-time (more than an year)

    Pros

    Great earning potential especially considering the qualifications necessary. Great benefits.

    Cons

    Standard stresses of high pressure sales. Standard stresses that come with retail. Management make less than top solutions specialists typically. Career advancement isn't as appealing as it should be for this reason.

    Advice to ManagementAdvice

    Work your teams strengths. Be aware of moral. Be the role model.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company and benefits; Must be flexible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Honolulu, HI
    Former Employee - Retail Sales Consultant in Honolulu, HI

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    Awesome benefits: vacation, personal, sick, 401k, tuition reimbursement, room to grow/get promoted. Constant coaching, which some people dislike, but it shows they're trying to help you and it's not so much a "sink or swim" culture.

    Cons

    Initiatives/Focuses are ALWAYS changing; You can easily feel a bit micro-managed. Also, not everyone is cut out for a sales position, but unfortunately this is a necessary stepping stone to get promoted into a higher role

    Advice to ManagementAdvice

    Be logical with your initiatives. If you push and push for a certain metric for 2 months, and then the next it completely changes and you don't care about the old metric, reps start to feel like you're pushing metrics just to push metrics, not because you actually believe in them, or because they're actually important

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great Job if you can handle retail hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Grand Rapids, MI
    Former Employee - Retail Sales Representative in Grand Rapids, MI

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    Top Notch Training, which continues throughout your employment. If you are a motivated person and can work hard the compensation can be Amazing. Top reps can earn 80-100K. A Verizon Rep is always around people, either other employees or customers, a big pro if you are a huge extrovert.

    Cons

    Difficult to maintain the retail hours if having a young family. Also expect to work all weekends. There is always a quota to meet/exceed and it sometimes can be difficult if the store traffic is slow.

    Advice to ManagementAdvice

    Moving up through the company does not make sense for a top sales rep. Moving from a sales role to an assistant role would have decreased my pay at least $20-$25K a year. Along with this you still have a quota to meet, the same if not worse hours, and management responsibilities. Did not make sense to me to move up, so I had to move out instead.

    Recommends
    Neutral Outlook
    Approves of CEO

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