Victoria's Secret Stores

  www.victoriassecret.com
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Victoria's Secret Stores Reviews

Updated August 24, 2014
Updated August 24, 2014
1,435 Reviews

3.3
1,435 Reviews
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Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
511 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 93 reviews)

  • 30% employee discount with some free bras throughout the year (in 77 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 66 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 56 reviews)

More Highlights

138 Employee Reviews Back to all reviews

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  1.  

    How not to run a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Concord, NC
    Former Employee - Sales Associate/Cashier in Concord, NC

    I worked at Victoria's Secret Stores part-time for less than a year

    Pros

    I enjoyed the ladies I worked with a lot. Non-management employees were great! I also enjoyed the discount.

    Cons

    They failed to mention going in that hours were determined by the amount of credit cards you can get customers to sign up for. It was obvious when they wanted someone to quit because they weren't getting enough hours to get by. I worked there for over 8 months and never got a raise. They did 'reviews' but reviewed me on a position I wasn't hired or trained to do.
    Management overall was a nightmare and people constantly quit.

    Advice to ManagementAdvice

    Respect your employees and show some humility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Horrific

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Delivery and Operations Manager
    Former Employee - Brand Delivery and Operations Manager

    I worked at Victoria's Secret Stores full-time for more than a year

    Pros

    Forty Percent Discount
    Excellent Sales Staff

    Cons

    Terrible Upper Management
    Poor Communication
    Awful Hours

    Advice to ManagementAdvice

    To prevent high turnover, manage better!

    Doesn't Recommend
    Negative Outlook
  3.  

    The worst company to ever work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bra Stylist  in  Chicago, IL
    Current Employee - Bra Stylist in Chicago, IL

    I have been working at Victoria's Secret Stores part-time for more than a year

    Pros

    The pros was the discounts and the free items you got

    Cons

    The cons were the management was horrible. They would want you to work like a slave for them. They also had a store manager that was very unprofessional. The managers would talk all day long and get mad if the employees did what they did. They created a stupid Spah that made half the store get fired.

    Advice to ManagementAdvice

    Advice to management you do not know what you are doing sitting in a office sending orders but don't know actually what goes on in stores. There is also no room for advancement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    I've worked lots of retail--this was by far the worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Victoria's Secret Stores full-time for less than a year

    Pros

    -20% discount on Victoria's Secret items (doesn't include sale items, though)
    -The dress code is easy to follow: business casual, all black.
    -Gratis items every season, including free bras, fragrances, etc.
    -The schedule is posted online.. that's nice. Haha I'm having a hard time coming up with "pros."

    Cons

    -Pay is awful. Most stores pay their employees $8.50/hour.
    -Everyone has on-call shifts, or shifts that you might have to work depending on how busy the store is. You don't know whether or not you'll actually have to work your on-call shift until 2 hours before it's supposed to start, because that's when you're required to call and check if they need you to come in for your on-call. It's impossible to schedule things around on-call shifts, and it's also really hard to predict how much you'll make next paycheck because you never know if they'll take your on-calls.
    -If you want to be hired at Victoria's Secret, you must be able to work closing shifts. Closing is almost always 12:30 or 1:00 AM. Sometimes, it's even later, depending on how busy the store was. The reason it's so late is because all sales associates must stay late to clean up the store after we close. It takes longer to clean up Victoria's Secret than it does at most stores, because of all the underwear that must be folded individually. Not a single sales associate can leave until everything is folded to perfection.
    -All sales associates are expected to work overnight shifts (8:00 PM -- 6:00 AM) about once or twice a month. You do not get paid extra for working overnights... it is treated as a normal shift. During these overnight shifts, sales associates must carry heavy boxes of clothing and re-merchandise the floor. It is grueling work, especially when you're tired.
    -They treat you like a criminal and check your bags and pockets very, very thoroughly every time you leave the store. If you want to go to the bathroom, get a drink of water, leave for your break, or just take off after your shift, you will have to be thoroughly searched by a manager so they can be sure you're not stealing something. This will happen to every employee every single time they leave. It sounds like normal practice, but I've worked tons of retail, and VS' level of suspicion is strange and dehumanizing.
    -The store is well known to be racist and fatphobic. When I worked there, managers would regularly tell me to watch black people and mexicans, and to ignore overweight women because "ignoring them is nicer than telling them that they're too big to shop here." I was always appalled by this attitude. I really wish that I was making this up.
    -There is so much turnover at Victoria's Secret, which creates for a very corrupt management environment. I only worked there for six months before finally turning in my two weeks notice, and I went through four managers. One of them only lasted a few weeks.
    -Very difficult to move up within company. This is a well-known fact about this company's retail environment.
    -None of the managers that I had were promoted from within--they all came from different companies and therefore were very disconnected to the employees they managed.
    -There are lots of snotty teenagers who shop here, and its rare to find a customer who genuinely appreciates the help you give them.
    -The headsets you wear during your shift will drive you crazy.
    -The store soundtrack has TONS of Justin Bieber and annoying pop songs that will make you hate yourself by the time your shift is over.
    -There is something about Victoria's Secret that brings in tons of creepy guys, awkward couples, and giggly preteens. All of these types of people will disturb you on a daily basis.
    -There is TONS of pressure to open Victoria's Secret credit cards.
    -Instead of giving you a REAL meal break, you get 15 minutes every four hours. A fifteen minute break is a joke.
    -You must ask permission to use the bathroom and will be reprimanded if you do not to so.
    -The employee environment is extremely catty. I got along with everyone but I noticed so much cattiness among my coworkers.

    Advice to ManagementAdvice

    Close down some of your smaller stores and focus on putting money and energy into making your other stores better. You can make your other stores better by hiring great managers and paying them well. You can instill a program that encourages managers to promote employees from within, in order to create a better level of understanding between managers and employees. Training should be thorough and very hands-on, so new employees are confident in what they're doing. Give certain employees overnight shifts if they WANT them, and pay those employees a higher wage. Set new standards for closing the store--you're wasting money by paying all of your employees to stay 3 1/2 hours late each night they close. Pay all sales associates 10.00 an hour and encourage them to work hard so that they can move up. Change your soundtrack and interior decor so that it appeals to women, not little girls. Give your managers sensitivity training and teach them not to stereotype or ignore people who don't fit the image of our typical customer. Make bras and other clothes in sizes that fit more women. Eliminate on-call shifts. Make it more difficult to get hired at this store--you should have higher standards for your employees. Breaks should be at least half an hour. Headsets should only be worn by department leads and managers, otherwise they're just distracting.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Store Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores full-time

    Pros

    Well known corporation, product will sell.

    Cons

    Micromanaged employees, very frustrating, constant policing of mngmt and employees. Mandate that employees push credit cards to customers, today this seems predatory.

    Advice to ManagementAdvice

    Allow for more entrepreneurial management opportunity.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    No values, no consistency, and not to mention the insufferable managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - High Velocity Associate  in  Mesquite, TX
    Current Employee - High Velocity Associate in Mesquite, TX

    I have been working at Victoria's Secret Stores part-time for less than a year

    Pros

    The discount and gratis items. Some of my fellow associates (not the managers) were nice but that's all I could think of (considering I don't have much to go off on).

    Cons

    The managers were rude and disrespectful and did not make me feel welcome to the company. Would interrupt me when I was making sales to customers (and the managers would then take all the credit for themselves). They would also cut my hours in front of other employees and customers which made me feel ashamed and embarrassed. The managers would also make me doubt myself even though I was great with customers and always kept the sales floor representable. The schedule is not consistent and they will change it without telling you so then you have to face the awkward "you're not supposed to be here" when you come in to what you thought was your shift. They almost never use your on call shifts and when you do call (or in my case at least) are put on hold for 8 minutes just to get rejected when they finally get back to you. The managers of this store have never made me feel like I belong in the company and I can't wait to quit (which at the moment I'm to afraid to since these managers are so mean and disrespectful). I have never had to deal with such terrible people. I have held many jobs including retail and have never been treated in such a way before. I have many connections and I used to talk highly of the company so they would purchase from the company but after this experience they will definitely be seeing some drops in sales.

    Advice to ManagementAdvice

    If you don't want the word discrimination to come into play then get better managers. Its still discrimination when even though all types are hired when certain employees are being treated in a certain manner. Whatever happened to the company's purpose; the whole making a woman feel beautiful and welcome. It shouldn't just apply to the customers but the sales associates as well. Happy associates equals happy customers which in turn makes the customers wanting to but more. But with managers acting like sharks towards their employees then how can such things be possible? Managers should not cut an employee in such a public area (such as the sales floor) they should take the employee aside and tell them then. The on call system needs to be fixed and managers should notify their employees of any sudden changes to the schedule.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Management is everything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Columbus, OH
    Former Employee - Sales Associate in Columbus, OH

    I worked at Victoria's Secret Stores part-time for more than 5 years

    Pros

    Free or discounted bras every now and again, a 30% store wide discount that also expands to brands within the company, and the fact that this company does a lot of charity work.

    Cons

    If you have bad managers, you'll have a bad time.

    Advice to ManagementAdvice

    DO NOT allow fraternizing. It's unfair. Unethical. Against company policy, and should never happen. When managers hangout with certain associates outside of work, and then play favorites with them at work, that's a big problem. Many girls were getting passed up on promotions, and were being overlooked, because the girls that actually hungout with the managers and our store manager, were the ones groomed to get ahead and were given advancement opportunities. As well, managers should never gossip about other associates or discuss associates with other associates around. It's sad, I thought I left high school a long time ago.

    Worked for the company for quite a long time, and this itself, made me leave and never want to come back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores

    Pros

    Good pay and if they like you whether your a good worker or not theyll throw money at you

    Cons

    No life at all expect you to work 50 plus hrs a week

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Sales Clerk

    Former Employee - Anonymous Employee  in  Downey, CA
    Former Employee - Anonymous Employee in Downey, CA

    I worked at Victoria's Secret Stores for less than a year

    Pros

    Good learning experience in the sales department.

    Cons

    Bad pay, limited access to merchandise.

    Advice to ManagementAdvice

    Provide the chance for employees to grow and not by favoritism.

  11. 1 person found this helpful  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Oak Brook, IL
    Current Employee - Sales Associate in Oak Brook, IL

    I have been working at Victoria's Secret Stores part-time for less than a year

    Pros

    Free employee gratis. That's IT. Coming from an individual who's had several years retail sales experience.

    Cons

    Constant micromanagement, unrealistic sales goals, aggressive/obnoxious sales approach. Low morale in commission based culture. No team culture - "sales thieves" on a daily basis. Sales recovery is horrid, staying way beyond your scheduled shift.

    Advice to ManagementAdvice

    Back off & stop the incessant coaching - unmotivating & insulting. Let's see you achieve unrealistic goals for one day. On call shifts are ridiculous - work on your scheduling.

    Negative Outlook
    No opinion of CEO

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