Victoria's Secret Stores

  www.victoriassecret.com
Work in HR? Unlock Free Profile

Victoria's Secret Stores Reviews

Updated Jul 27, 2014
All Employees Current Employees Only

3.2 1,378 reviews

80% Approve of the CEO

Victoria's Secret Stores CEO Sharen Turney

Sharen Turney

(489 ratings)

59% of employees recommend this company to a friend

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month(in 93 reviews)

  • 30% employee discount with some free bras throughout the year(in 77 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance(in 66 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job)(in 56 reviews)

217 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Not a great place to work

    Sales Associate (Former Employee) Queens Village, NY

    ProsWhen I worked there, it was a 30 %off discount. Not sure if that changed.

    ConsExpected too much for low pay, I used to do the job of three employees (cashier, stock associate and sales), long hours, little recognition if any.

    Advice to Senior ManagementCare for your best employees, it not easy finding good hard workers now a days.. They will for sure make your job easier.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Hard work, Minimal pay

    Stockroom Associate (Former Employee) Costa Mesa, CA

    ProsFlexible hours because they have very early shifts, or very late shifts. You will be albe to work super early in the morning before your day starts or super late at night after teh store is closed.

    ConsNot an adequate wage for the amount of work

    Advice to Senior ManagementStop working the employees so hard, breaks are a legal right, not an amenity.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    0 Guaranteed Hours A Week

    Seasonal Sales Associate (Current Employee) Los Angeles, CA

    ProsFree knickers now and again
    Working around beautiful product
    30% discount on regular priced items

    ConsCALL INS
    Poor management
    NO training
    Lack of communication
    Minimum wage

    Advice to Senior ManagementI thought working at Victoria's Secret would be fun and fulfilling... I was wrong. I was hired as a Summer Beauty Sales Associate, and received 4 hours going over safety in the workplace, then I scheduled for 3 hours in the next 4 days time to be "trained". This meant talking to the lady in charge of the "beauty" (which at our store, was JUST perfume), and her telling me all I needed to do was push the perfume and sell credit cards. I was confused at first as to why I wasn't being trained on the different scents, sections of the store, and more importantly, the register, but I went along with it anyway. 3 more shifts passed when I approached the manager and asked if I'd get trained on the register. He said I would and he'd tell the lead cashier to train me, but she never did.

    However, learning the register was not a huge worry of mine. The call ins are the biggest downfall to working here. I would often have 10 hours a week of "scheduled" shifts, meaning they were solidified, and then 10 more hours of "call ins" (which I was never called in for... because they never need a beauty associate!) This would stress me out as I'd try to push sales while I was there, and I had my own bills and rent to pay and 10 hours a week was not enough. My availability was open all day every day, yet they only managed to provide me with 10-12 paid hours. What's more frustrating is that when I was worrying about my lack of hours, I saw they were hiring more people!

    Then I requested 2 Sundays off due to a previous commitment, giving more than 2 weeks notice and my manager denied them both and said that I was hired as a "Sunday Beauty Sales Assistant"...is that even a thing?? I told her that I was not informed of this and there was no communication about being hired specifically for Sundays. She just replied that if I wanted a Sunday off, I had to talk to the lead, which I had already done. She was less than helpful, purely just rude, and after that I resigned. Working there was more stress than necessary. The lack of hours, lack of pay and lack of communication was unprofessional to say the least. I would not work here again.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Mundane and Unappreciated

    Cash Wrap (Current Employee) Chicago, IL

    ProsGood pay. Lots of free or discounted things, good warm up before each shift. Great if you're a sales associate, lots of hour for them.

    ConsThey slowly are phasing out cashiers at my location and gave the sales associates mobile registers and mini cash wrap stations to check their customers out at, instead of bringing them to the cashiers. We receive little praise and are expected to sell a quota of Angel Card's every shift in order to maintain our hours. Or thats what they told us, until they completely cut our shifts this week in order to give more hours to the sales associates.

    Advice to Senior ManagementStop giving sales associates the power to check their customers out. It causes them not to clean up their sections because they are too focused on getting their names to a sale.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Avoid working at an outlet store!

    Sales Associate (Former Employee) Orlando, FL

    ProsThe discount and the freebies were great perks. It's easy to get more hours and cross-train when you work at an outlet store.

    ConsThe training program was terrible. We trained for a day and then they put you in a department. Cliques are prevalent and nobody talks to you. The managers are also extremely rude and act as if you aren't doing your job when you ask them a simple question.

    Advice to Senior ManagementStop hanging out in the back while the others slave in the front. Lead by example!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Awful management

    PINK Sales Associate (Former Employee) Austin, TX

    ProsGreat discounts and gratis items.

    ConsNo raises, impossible to take a day off or call in sick. Written up for minor things.

    Advice to Senior ManagementConsider a communication plan. None of the managers seemed to communicate with each other.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    I only lasted 4 months....

    Sales Associate (Former Employee) Carlsbad, CA

    ProsYou got discounts on items.

    ConsThe management staff at my store was never on the same page. I would give my schedule weeks in advanced, it would get approved, and then I would be schedule to work during the times I said I couldn't. Our store was notorious for people quitting and being understaffed. It got so bad that I had to come in for the inventory shift when I already live an hour away.

    Advice to Senior ManagementBe on top of your game. Encourage your employees, don't belittle them.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Definitely thought it would be different!

    Cashier (Current Employee) Stamford, CT

    ProsGratis ($15 bra, free perfume, etc)
    Discount (30%)
    Seeing all the merchandise before customers
    Meeting (some) new friends

    ConsI don't even know where to start to be honest. I was VERY excited to start this job, to have a little extra money on top of my full time job, and to work in a store I absolutely love. Within a month, that has all changed. It's making me seriously reconsider even working here anymore. First of all, you don't have adequate training AT ALL. And when you don't know something and ask, management belittles you. When I came into training, the manager on at that time didn't even know they were training me. I spent some hours watching training videos and then was automatically thrown on the register. That was it. That was the only training I got. I never worked any other area, and am never on the floor. The couple times I was thrown on the floor, I was on for 20 minutes and they made me go on break or called me right back to the register. They don't give you a great chance of even trying.

    You have to get bag checked every time you leave the store (which is completely understandable), and if you happen to forget and walk out to get something to eat, prepare to be reprimanded and embarrassed for forgetting. The girls are VERY catty and not friendly at all. You get a couple of them who are friendly and you get along with, but the rest forget it. The girls who have been there longer will bully you and if you're in the middle of talking to a customer and they come over and "assist" you in any way, they will expect you to put their name on the sale to get the credit (for the credit cards, etc) and if you don't, they will complain about it to management and/or other associates.

    Scheduling is the most horrendous thing I've ever encountered in my life. If you have your availability for anytime/any day, prepare to just automatically be put on a closing schedule. Although it says your shift will be something like 5:30-9:30 pm, prepare to be there until almost midnight. In order to make payroll they will cut all the employees early and expect 2 people to stay behind and clean the ENTIRE store. Yep, that means you are cleaning all the panty bars, folding yoga pants, and folding all the panties in the drawers so the next open shift can just open and start their day!!!!! And since they only leave 2 people on closing, it takes you FOREVER and all the while management is telling you that you need to hurry and do it faster because they can't go over on payroll. They will also randomly cut you without any notice. I was supposed to work a closing shift and was cut 2 hours in. Such a waste.

    They also have about 5-6 managers per ONE store. So you can have as much as 4 managers on at a time. And one manager will tell you one thing, while another will tell you another thing. And since you don't get adequate training, and you are confused half that time, your best bet is to just stay quiet and do your job to the best of your ability. If a manager doesn't like you, prepare to get the worst schedule EVER. You will work a Saturday and Sunday (closing both days) and then not work all week long and then work the next Saturday as well. I have a feeling one manager doesn't like me and I've worked 5 closing Saturdays in a row, all the while my availability right now is any hours and any days. You also have call ins, which if you don't do it's like your abandoning your shift. So you can't plan anything around that time because you never know if they will call you in or not. Half the time they don't even use them, but it's better to be safe than sorry.

    Study the store. Every couple days they change the store around so where a panty table could of been yesterday, is not there tomorrow. It's ridiculous and annoying when you are trying to assist customers and you personally don't know where anything is because you are stuck in the cash register the entire time.

    Also, the policies are a little ridiculous, and aren't the same for everybody. You can't have any piercings or tattoos showing (which I think is a little harsh in this day and age, what person doesn't have tattoos or piercings). They tell you not to show them when you start, but then you'll come in and see another associate with a full sleeve showing, or a piercing showing. So what's good for them is obviously not good for you. They hire so many people, yet it seems like they never have enough people. I'm not sure if it's the store I'm apart of but they definitely are one of the most disorganized businesses I have ever encountered in my life. Half the managers you think would of been there for years and worked their way up, but half of them have only been there a few months/maybe a year. Like I said, working there was an exciting opportunity for myself, and it's been anything but. I'm sticking it out only because I need the job/money right now but my advice to anyone considering it, is to know what you're getting yourself into before applying. They make it seem fun and from the outside it looks like it's a great position, which it probably could be if people were more organized.

    Advice to Senior ManagementLearn how to schedule. There is no reason one person should work 5 closing Saturdays in a row, that in my eyes is completely unfair when associates hear if other people aren't getting hours.

    Learn how to train. If there are supposed to be 4 formal training days, then stick to it. Don't have them watch videos for a couple hours and then throw them on a register by themselves.

    Learn how to tell associates about everything. (Including where the headsets are, how to close, where everything is located, etc) Half the time you don't explain anything, and then wonder why your associates don't know or make mistakes. Associates shouldn't have to track down managers and ask questions.

    I don't think it's necessary to have 4 managers on at once who all run things differently. It's a little excessive and to be honest, stresses the associates out.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    sometimes good, mostly bad

    Sales Associate/Cashier (Current Employee) Newington, NH

    ProsThere can be some really great days, where customers are great and everything works out well. If you have a good store manager they will give you opportunities to grow in the store.

    Consfor every good day there are 5 bad days that over shadow it, and if the store manager isn't very good forget about moving up in the store or company. the distribution of hours isn't fair, and the pay isn't fair at all, I got minimum wage until i found out new hires were getting paid more than me and i brought it up. i have never had a review in 3 years I've worked for the company. managers aren't very good at communicating exactly what they want to associates, and they have unrealistic expectations. floor sets are under staffed and at insane hours of the day from 6am until 3pm or 6pm until 3 or 4am the next day. there isn't any appreciation for the hard work associates put in for the floor sets either. only ever criticism about how things didn't get done in time or correctly.

    Advice to Senior Managementpay more fairly, communicate absolutely everything to your associates. nothing will get done efficiently or correctly or even at all with out communication. treat all the associates fairly as well, don't let a new girl off when she does something wrong or ignores direction just because she is new then expect a more tenured senior girl to fix it because we know how to. if there was proper training and discipline in place things would be more fair. schedule more people for floor sets and don't use lack of hours as an excuse to understaff. there will only be more hours wasted on a floorset because people will have to stay late to finish things that can't be done with only 3 associates. my biggest advice is to seriously listen to your associates, don't take them for granted, especially the associates who have been there for a long time, they are your best assets no matter what they do or don't do.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    The good, the bad, and the panties

    Sales Associate/Cashier (Former Employee)

    Prosi loved everyone i work with. it's such an intense atmosphere, yet at the same time i think a lot of us bonded on that and had a lot of fun with it. we knew what we had to do to make the day's plan, and i always felt like i could talk to managers about an issue i was having. so much of my positive experience was based upon the empathetic and great people i was surrounded by.

    Consthe pay is awful. it took them over a year to give me a raise, and when they did it was 26 cents. during holiday, our store was open later and because the store had to be just so before we left, we would often stay there as late as 4:00am (this is no joke - at the time, i was also working 9-5 to save money and once i overslept for work). no excuses, no buts. didn't matter if you had to get up in three hours, you were chained to those pantie bars until the store was in ship shape. ugh ungodly brand guides that lasted twice the amount of time they were supposed to, and working in terrible conditions - no air conditioning during the summers and barely any heat at night, due to these brandguides taking place during overnights.

    Advice to Senior Managementthey encouraged us to perform an annoyingly hard sell. if someone was going to return something, urge them to exchange it. when you ask someone if they'd like to open a store card, ask four times and if they say no the fourth time, then you may give up. be a little more chill. your employees work like dogs. i've never seen such hardworking women in my entire life, so stop treating them as such.

    No, I would not recommend this company to a friend

Worked for Victoria's Secret Stores? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.