Victoria's Secret Stores Reviews

Updated August 31, 2015
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Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
92 Ratings

Pros
  • A great discount to wear what you sell (in 106 reviews)

  • So free bras & panties sometimes (in 91 reviews)

Cons
  • No work/life balance for managers (in 79 reviews)

  • The fact that they do call in shifts (in 67 reviews)

More Pros and Cons

372 Employee Reviews

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  1. No hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Associate in Orlando, FL
    Current Employee - Sales Support Associate in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Victoria's Secret Stores part-time (More than a year)

    Pros

    • You get free merchandise or highly discounted merchandise every month • Pay rate is decent for an entry level job

    Cons

    • Over hire people • Cut hours often or no hours • Unprofessional and unorganized management • You have to play 20 questions with the customer and give them an overwhelming amount of information • Very micromanaged • Hard to get time off or swap shifts

    Advice to Management

    Please hire professional people in and stop over hiring people.


  2. Helpful (2)

    Company culture is changing and not for the better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandiser in Tulsa, OK
    Current Employee - Visual Merchandiser in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    * Bra buy-ins ($15 usually, occasionally we get them for free) * Can be a fun, supportive work environment.

    Cons

    * The company now offers a sales incentive to its salespeople - a monthly bonus based on their individual sales. What used to be a team-based environment where everyone pitched in to support one another has become extremely cut-throat, with sellers stealing sales from one another and creating a high level of stress over maintaining sales numbers. Additionally, non-sales associates (cashiers, processors and other support associates) are not eligible for bonuses, meaning that their base pay is their base pay regardless of performance. Everyone is expected to contribute to the store's sales (and a great deal of pressure is placed on that), but only certain people are rewarded for it. Victoria's Secret has essentially become a two-tier employer, with one level of employees being very well compensated for their work, and the other only moderately. Everyone makes at least $10 an hour now, but if you're in sales support, don't expect it to be much higher than that, and don't expect raises to be frequent.

    Advice to Management

    By privileging one set of employees over another, management has created a previously non-existent mess of resentment and bad blood. This is not a sustainable long-term model.


  3. Floor associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    A very easy summer job

    Cons

    customers throw everything on the floor

    Advice to Management

    none


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Review for part time employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS

    I worked at Victoria's Secret Stores (Less than a year)

    Pros

    Really great people Gratis can be great at times Processing and working in the back is the best part of the job

    Cons

    The company loves to take advantage on its employees. New hires are making more than people who have been there for three years or more. Little chance to move up. Run by corporate.

    Advice to Management

    Be more flexible with scheduling and availability. Realize it's a part time job. Have more full time options for workers.


  6. Wonderful company, terrible upper management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Metairie, LA
    Former Employee - Anonymous Employee in Metairie, LA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Victoria's Secret Stores full-time

    Pros

    Amazing product Competitive pay Benefits Great growth opportunities Great company to work for and a good place to build lasting professional relationships.

    Cons

    Terrible upper management. No accountability and only on the salesfloor when they feel like it. They take sales and segments based on how it will make them look. The District Manager (not the current one) played favorites and did not hold SM accountable. Unethical situations going on.

    Advice to Management

    Act like a leader and your team will follow.


  7. Full of Money-hungry people...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Victoria's Secret Stores part-time (Less than a year)

    Pros

    -Can ask for more hours (for flagship store NYC)

    Cons

    -Poor management/leadership -Too much harassment from management when one isn't even doing anything wrong - It is very hard to get full time

    Advice to Management

    Stop hiring/promoting teenagers


  8. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Victoria's Secret Stores part-time

    Pros

    Free bra's usually monthly, fun atmosphere

    Cons

    Terrible pay, discount only 30%, when allowed to choose free bras you can only pick white, black or nude, never enough hours. Also did not get paid enough to deal with shoplifters who seemed to always cause a scene.

    Advice to Management

    Management would always make sales associates deal with shoplifters instead of dealing with the problem themselves when it would get out of hand and the customers would start to make a scene.


  9. Don't waste your time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Manager in San Bernardino, CA
    Former Employee - Category Manager in San Bernardino, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good discount Flexible for students

    Cons

    Crappy pay Management is awful Company culture

    Advice to Management

    Focus more on your associates needs and development than your own image


  10. No Growth

    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Victoria's Secret Stores (More than 5 years)

    Pros

    We received Free bras regularly

    Cons

    The managers were not the nicest and lied often about growth in the company


  11. Worst company ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Tacoma, WA
    Former Employee - Cashier in Tacoma, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Victoria's Secret Stores part-time (Less than a year)

    Pros

    My discount was the only good thing I got out of working for this company. You get 20% off the first 3 months at VS then 30% at VS, PINK and Bath and Body Works. I was seasonal so got the 30% as soon as I was hired.

    Cons

    We all got paid our states minimum wage and were given minimal hours. We were pushed to sell Angels Cards when most of our clientele already had them. We were called out in front of other employees if we didn't meet our goals. I dealt with too many angry customers-about issues that should've been brought up directly with management-to be getting paid minimum wage. They constantly over hired so I was shorted on hours and frequently sent home as soon as my shift started. Retail isn't supposed to be the best job in the world, but certainly shouldn't be the worst. My managers were too busy checking their makeup for the delivery men than training new hires. I was given about half the training needed and thrown on the floor during semi-annual.

    Advice to Management

    Focus on training employees before they work up to management positions. Managers acted like retail workers were less than them.



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