Victoria's Secret Stores Reviews

Updated March 26, 2015
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288 Employee Reviews

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  1. Tedious, headsets, sales and credit card pressure

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores

    Pros

    Discount, seeing new merchandise first, dressing up for work

    Cons

    Holiday lots of work, standing for so long, recover long nights can't go home until it is done

  2. I have worked with this company now for about 6 months at the cash wrap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash Wrap Associate
    Current Employee - Cash Wrap Associate

    I have been working at Victoria's Secret Stores part-time (less than a year)

    Pros

    The schedule is flexible and you become very close with the team that you work with. It is not the hardest job in the world and you definitely get a couple of days of paid training before they let you be on your own. There are also some perks every month for employees to let you better understand their products

    Cons

    There is not a lot of growth, of course there are teams that you can change to, but in terms of actually moving up the ladder, it seems to be on seniority rather than talent

    Advice to ManagementAdvice

    Management really needs to communicate more and be on the same page; actually need to be a "team" and not all for themselves

    Recommends
    Negative Outlook
    No opinion of CEO
  3. Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Honolulu, HI
    Former Employee - Sales Associate in Honolulu, HI

    I worked at Victoria's Secret Stores part-time (more than 3 years)

    Pros

    Flexible, fun environment, known brand

    Cons

    Under paid, employee discount was low

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. Greedy, terrible company to work for. Work here if you merely want to be able to tell your friends you work at VS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Victoria's Secret Stores part-time (less than a year)

    Pros

    Gratis and discounts were decent. 30% off of merchandise and went to 40% for 2 weeks before Christmas. Coworkers were awesome (at my store although I have heard bad things about other stores)

    Cons

    Low pay: I quit VS after working there for almost a year. I never received a raise except for when I was promoted to cash wrap lead just for the holidays. The company adjusted the pay scale so new hires and seasonal workers made $9/hr while I was still making minimum($7.25). You are scheduled by performance(SPAH) and coworkers will fight for sales and steal sales. In training you are taught to make every experience memorable for the customer but their selling expectations make this impossible. They paid me minimum and wanted me to make them $300 per hour. There is little oppourtunity for advancement because if a position became available, they would usually fill it with someone from another store or their favorite associate. You're expected to sell customers the Angel Credit Card without telling them its a credit card or the details, which is WRONG. Endless hours folding panties, doing floorsets till 3am. VS used to be a fun company to work for and they've had a massive change in values all because of money. Corporate has gotten greedy and wants increasingly more out of each store, therefore out of each associate.

    Advice to ManagementAdvice

    I feel bad for store managers, assistant managers, and those that are not "in the know". They are forced to carry out the company's values and those aren't so awesome. My advice to managers would be to get out fast.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Sales Associate- poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Overland Park, KS
    Current Employee - Sales Associate in Overland Park, KS

    I have been working at Victoria's Secret Stores

    Pros

    Discount, friendly co-workers, good hours only at Christmas time.

    Cons

    Management only cares about themselves. They make you hustle customers and it makes them feel uncomfortable and not want to come back. Also, managers make you sell credit cards and the only benefit you get is more hours. The managers get bonuses' and gifts for the credit cards the sales team sells.

    Advice to ManagementAdvice

    Be inspiring, not demanding. I was treated very poorly and I was a great sales person. I had customers thank me everyday and said I did a wonderful job, but I never got any compliments from management. I worked very hard and got very few hours. If the majority of people who shop in our store has a credit card, there is not much we can do to sell more. Lay off the credit card obsession.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. work was fun sometimes but was mostly stressful. its a highly sales goal oriented job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Victoria's Secret Stores

    Pros

    The job is great to learn sales and communication skills. VS create a driven sales goal individual of their employees. the discounts are good.

    Cons

    employees work extremely late hours of the nigh with only one 30 minute brake sometimes, the environment can be very tiresome especially if your a mother or student with other large responsibilities.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful

    over worked, underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intimates Category Manager in San Diego, CA
    Current Employee - Intimates Category Manager in San Diego, CA

    I have been working at Victoria's Secret Stores

    Pros

    Gratis, great Co-workers, great product

    Cons

    When the floor plan changes, prepare to work 12 hours + with only an hour break. (Occurs almost monthly)

    Starting- entry level pay- hovers over minimum wage, regardless of experience

    Shifts and hours are NOT guaranteed. One week you're working, the next you're not.

    Bags are searched before you can leave the building. Even if you're clocked out.

    You have to fold and touch worn/used panties.

    Even if your schedule says your shift ends at close, you have to stay until the entire store is organized and every panty and bra is folded; this includes the closing manager locking the doors for the night. It's sometimes 3 or more hours before leaving.

    Work there....I'm sure you can find plenty more to add to this list.

    I'm a former intimates category manager, I put up with their organizational behavior for years with no change before leaving. Looking back it frustrates me to know what me and my team put up with daily.

    Advice to ManagementAdvice

    Upper management has little to no control. change has to flow from the top, down.

    Observe the things that disgruntle your employees. If enough voices are heard maybe change can happen.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful

    Poorly trained management team

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores part-time (more than a year)

    Pros

    An average discount that can be used at a decent amount of stores. Monthly Gratis. Good salary. Sadly, those are the only pros of working for the company.

    Cons

    I can't speak for the company as a whole for my first con, but my store in particular was absolutely horrible. Management was either very young girls or rather older women. No one was trained. They through new people on the floor without any training, except the 25 minute useless "interactive video guide".
    Second con, after about 13 months of my employment my store under went some drastic changes. We got a storewide salary increase. I went from 9.80/hr to 14.25/hr. Which at first seemed AMAZING, but no one thought about the product price increase, hours drastically being cut, as well as employees being cut.
    Third con, along with the pay increase the company implemented the whole SPH incentive BS. Working with this company for 13 months had shown me how close you can get with your coworkers. But once the SPH think went into affect and sales were being monitored and assigned, a whole new mood was in the air. People started stealing sales and others would get furious. Making it not so fun to go to work anymore.

    After having my hours drastically cut, I had no other choice than to get a full time job. I talked with my direct manager and told her my availability would be changing to weekends only, which I was only get weekend hours anyways. She approved it. After 2 months of said availability I was "let go" because they implemented another change where we HAD to have at least 15 available hours during the week and 2/3 (Friday, Saturday, Sunday) of our weekend days available.

    Advice to ManagementAdvice

    For my personal store... Listen to your employees. Find out how they are feeling.. And actually show some caring.

  10. Overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores

    Pros

    No pros unless you look organizing thongs til 2 AM

    Cons

    Lame employee discount. I Mean how much was it to make the panties..

    Advice to ManagementAdvice

    Management needs better training

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Becoming a VS girl is not for the people who just want to stand around looking pretty, it's some hard dirty work, but usually worth the effort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Augusta, GA
    Former Employee - Sales Associate in Augusta, GA

    I worked at Victoria's Secret Stores part-time (more than 3 years)

    Pros

    As per usual, the discount is the best part of VS, that and helping women feel like a million bucks!

    Cons

    People destroying your displays of panties and bra drawers. 2 words=panty hell.

    Advice to ManagementAdvice

    1. We all get stressed at holidays. 2. Ask how you can help develop us so we can grow (some associates may be afraid to interrupt you to ask.) 3. Don't play favorites. We know. 4. Have my back and I have yours. 5. Quit making associates act like they are commissioned based. It feels forced and fake. I, as a customer now, can tell and do not appreciate it. 6. If multiple associates tell a district manager there is corruption in the ranks, take heed! We are but frightened little associates who have risked life and job. It's real. It should not have taken another year for action to occur!
    I left in 2010 and STILL have customers finding me and asking me which bra to get and to please come help them shop because they cannot get the level of customer service that I gave them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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