Victoria's Secret Stores Reviews

Updated July 6, 2015
335 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset

335 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Selfish company. Immature workers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Victoria's Secret Stores part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The pay is great for a retail company.

    Cons

    You are constantly being checked up on and babied by managers.
    The commission incentive brings out the ugliest in workers, having people "steal" your sales right in front of you. If they are "top sellers", management does NOTHING.
    If you aren't talking to a customer, you are reprimanded.
    Very convoluted card/measuring system and no real rules as to how it works.
    Students-DO NOT WORK HERE.
    They pump values, yet the company thrives on the sales of the most sleazy and dishonest sellers.

    Advice to Management

    Your employees aren't children. We also aren't slaves. We understand that you get your bonuses if we sell well, but standing around on the floor and observing us doesn't really help you any.


  2. Not worth the stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co Manager in Tacoma, WA
    Current Employee - Co Manager in Tacoma, WA

    I have been working at Victoria's Secret Stores

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Challenging, constantly busy, wonderful product

    Cons

    Impossible expectations, unnessisarily stressful, and too much emphasis on appearances.


  3. One month in and quitting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate
    Former Employee - Store Associate

    I worked at Victoria's Secret Stores part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The girls I worked with were nice, at first. The benefits are okay, which when you start is just the 30% L brands discount but clothes are still well-overpriced and you can't use certain coupons. Training was fine, but they left me with 1-2 girls and I could tell they were growing tired of me after a while. There is a hint of growing with the company, but it's a very fickle kind of decision. There are gratis (freebies), but management was kind of reluctant to let you in on it. (If it hadn't been for all the other girls bragging about getting new bras, I honestly would not have known.) Getting hired was surprisingly easy, but it was a pain finding out why.

    Cons

    Scheduling is a joke. 5 hours one week, 20+ the next. On-calls should be outlawed. We are not doctors and the company has no intentions of paying us as well as one. The store I worked at specifically was an embarrassment: The girls would constantly talk crap about our customers. Sure, some customers were awful, but to gossip about every single person who walked through the door was just annoying. This is on top of the fact that so many people actually like this store and is considered one of the "nicer and friendliest" in the area. This store does not deserve so much praise when behind the scenes they're acting like a bunch of snotty high school girls, the head manager included. And I hate to admit it, but favoritism is very much a thing. You can get away with a lot if everyone, or at least the head manager, likes you. There's a good chance the ones who give this place 5-star reviews are either favorites, management, new, or just freakishly oblivious to terrible working conditions.

    Advice to Management

    "Link to shrink:" isn't going to help anyone. It's obvious the favorites get away with stealing a ton of things. Management protects them. If you really want to stop internal theft, look out for who management is making huge passes for. Quit hiring only college-girls. You need more than all-temporary to run a decent store. Be honest and upfront with your employees. The passive-aggressive charm is cute for the customers, but disrespectful for anyone who is making your store a priority. Also, you can't expect for employees to give as much care about your stores when you will never honestly care about the employees. And by that, I mean paying them well, giving proper communication and feedback, and respecting their time off. It's sad I should be asking for such basic things in the first place.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Replenisher

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    HORRIBLE. Awful hours (6am to sometimes 4 or 5 pm) and manager's treated you like a second class citizen!

    Cons

    Horrible. Would not recommend


  6. Helpful (1)

    Victoria's Secret

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores part-time

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great discounts. Can be a really fun environment. Getting to wear the clothes to work :)

    Cons

    The way they went about handling people who they assumed were stealing also known as "red hangers" they were very biased which I didn't like. Assuming every group of African American girls that came in the store were stealing but wouldn't accuse any other groups. Management could've been more professional in how they handled certain situations with employees as well.


  7. Salesperson

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores

    Pros

    Occasionally get deals and free promotional items. Can transfer between stores.

    Cons

    Most important thing is pushing credit cards on customers; everything else is secondary. A lot of pressure to open credit lines with no incentive or benefit to the employee.


  8. Not impressed..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Scottsdale, AZ
    Current Employee - Sales Associate in Scottsdale, AZ

    I have been working at Victoria's Secret Stores (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They allow you to gain a lot of knowledge on customer service and provide many trainging meetings/tools. Also, great incentive to purchase merchandise with deals for employees.

    Cons

    You work a lot of awful hours for very little money. Due to the fact it is a large company, the yearly review raise is barely anything.


  9. Has it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock and Sales Associate in Norfolk, VA
    Current Employee - Stock and Sales Associate in Norfolk, VA

    I have been working at Victoria's Secret Stores (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    You learn great communication skills. The discounts are great plus the gratis' ! The employees make the work environment fun and exciting.

    Cons

    They're a lot of burnouts, the hours can be rough at times. The amount of work is overwhelming. The pressure to sell and connect with every customer can be difficult. They will expect a lot from their employees


  10. Would not recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in DFW, TX
    Former Employee - Sales Associate in DFW, TX

    I worked at Victoria's Secret Stores part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee discount and cool atmosphere... That's it.

    Cons

    Salary for sales associate is minimum wage and it's annoying and difficult to try to fold clothes/panties when customers are constantly destroying the hard work you just did.

    Advice to Management

    Pay your employees better because they work hard and deserve it.


  11. Great part time job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Savannah, GA
    Former Employee - Sales Associate in Savannah, GA

    I worked at Victoria's Secret Stores part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I loved working in customer service and stayed with VS for three and a half years. You get tons of gratis and buy-ins and the training was awesome and on-going.

    Cons

    The pay and pay increases were low. I never got more than a 35¢ increase in a year and you are typically started at minimum wage. Not many real benefits. You have to luck into an awesome store manager. Turn-over is HIGH, even in lower management and complaints to district and upper management is largely ignored, regardless of the turn-over or number of complaints.

    Advice to Management

    Consider listening to your associates. They SHOULD be your biggest investment.



Showing 335 of 2,213 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.