Victoria's Secret Stores

  www.victoriassecret.com
  www.victoriassecret.com

Victoria's Secret Stores Reviews

Updated December 22, 2014
Updated December 22, 2014
1,667 Reviews
3.3
1,667 Reviews
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Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
607 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 106 reviews)

  • 30% employee discount with some free bras throughout the year (in 91 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 79 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 67 reviews)

More Highlights

262 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    So many flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Allentown, PA
    Former Employee - Sales Associate in Allentown, PA

    I worked at Victoria's Secret Stores part-time (more than an year)

    Pros

    Great discount. I loved my co workers, a lot of loyal customers who I enjoyed helping find a special outfit or bra.

    Cons

    I honestly could write a book about everything I saw wrong. Cleanliness is impossible since they don't give you the "hours" to clean the store. It was always dusty and in my many attempts to keep it clean it was not. When I was hired the toilet was BLACK and still isn't kept up with. If you are part time you don't get benefits. Time off does not happen and if you give limited availability like you have a second job you will probably be fired. They have "black out times" which is reasonable for retail but also if you have to go to the doctor or something you basically can't or have to do it on a day off. Rarely was the schedule put out on a timely manner which means you probably won't know your schedule a week ahead. Also had problems with them changing it the last minute and not letting me know. Call ins are the worst... not knowing if your gonna work till 2 hours before or what time you might go home. Unprofessional management texting me to cut my shift because of being over hours. You can love the store and everything about it but if you don't meet there sales requirements they will fire you. You are not recognized for anything else you do in the store all it comes down to is your sales. I knew the products upside down and backwards selling was not my strength I am not a pushy person but since my sales were not good enough I was let go. Not all stores follow policies with coupons so you had to deal with a lot of customers who want to do things that aren't technically allowed and will argue with you about it. Tons of bra returns that shouldn't be accepted but are because of how nasty the customers become.

    Advice to ManagementAdvice

    Learn how to run a company based on the stores specifics. 340$ an hour average to actually make a bonus is not achievable in a low volume store. You waste so much money its not even funny on giving associates free things like management full size perfumes. Yet you can not actually pay Associates much more than or not even 8.00 an hour.Give stores better drawers I cannot tell you how much product damage I see because of the poor furniture that does not hold the product that HAS to be on the sales floor ... A DDD cup has to be squeezed into small drawers your wasting money and making customers unhappy.

    Doesn't Recommend
    No opinion of CEO
  2.  

    I like Victoria better then working at pink store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Livingston, NJ
    Former Employee - Retail Sales Associate in Livingston, NJ

    I worked at Victoria's Secret Stores part-time (more than an year)

    Pros

    Discounts are the only good thing for working here

    Cons

    On call shifts, no room for growth, they hired from the outside and didnt train team leads

    Advice to ManagementAdvice

    Better training of new supervisors or managers , associate who have been there longer shouldnt have to train someone who took a position they should have. Promote from within !

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Farmington, CT
    Former Employee - Sales Associate in Farmington, CT

    I worked at Victoria's Secret Stores part-time (more than an year)

    Pros

    Great costumers, breaks, and the discount

    Cons

    Breaks, busy all the time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    I have been working at Victoria's Secret Stores

    Pros

    Competitive pay.
    A lot of job training prior to position start.

    Cons

    Hostile customers.
    Stressful and busy environment, consistently understaffed which adds stress to employees.
    High turnover rate.

    Advice to ManagementAdvice

    Live up to open door policy and tKe responsibility for store struggles.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    ATL Area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Associate in Atlanta, GA
    Former Employee - Sales Support Associate in Atlanta, GA

    I worked at Victoria's Secret Stores part-time (more than an year)

    Pros

    Discount, AIM Program, Free bras and perfumes from time to time, temporary holiday promotions,

    Cons

    You don't get paid enough for the work you do, poor management (I worked at different stores), poor training, high turnover rate, Managers changing your time for their benefit, can't use them as a reference

    Advice to ManagementAdvice

    Actually train your staff properly and be better at managing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Not enough hours for too little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Las Vegas, NV
    Former Employee - Sales Associate/Cashier in Las Vegas, NV

    I worked at Victoria's Secret Stores part-time (less than an year)

    Pros

    Training about the types of bras and merchandise went in depth. You will come out knowing more about bras than you ever thought possible.

    Cons

    Management did not manage their time well. The total amount of hours that employees work as a whole was an issue so they would send people home even if it was just after two hours so that the net amount of hours stayed below a maximum.

    Advice to ManagementAdvice

    Consider treating people below you as human beings. Remember, it's really not as cutthroat as you may think so take a deep breath, you'll be fine.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It's fast paced and ALWAYS be open for change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Columbus, OH
    Current Employee - Sales Specialist in Columbus, OH

    I have been working at Victoria's Secret Stores full-time (more than 3 years)

    Pros

    A great discount to wear what you sell.

    Cons

    Miscommunication of managers. Very clicky. Standing all day.

    Advice to ManagementAdvice

    Better communication. Reward those that are making a positive difference in your stores.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Not the best retail place I've worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - PINK Sales Associate in Chicago, IL
    Former Employee - PINK Sales Associate in Chicago, IL

    I worked at Victoria's Secret Stores part-time (less than an year)

    Pros

    Decent discount
    Tried to make a cool culture
    Fellow employees were nice

    Cons

    Get paid on company card
    Overbearing sales techniques
    My particular store did not have good work-life balance. They were not good about requesting time off or you you find people to take your shifts.

    Advice to ManagementAdvice

    Victoria's Secret sells itself. The overbearing sales techniques make guests uncomfortable and you can tell. I also felt awkward making the 3points of contact rule. It's just too much.

    Getting paid on that card is a pain in the butt. Pay your employees normally.

    Doesn't Recommend
  10.  

    Pay Sucks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores

    Pros

    Nice Discounts
    Fun atmosphere
    Great Co-workers
    Loving Mangers

    Cons

    Promotions
    Very Low pay for the pressure on selling

  11.  

    Fun, but hard work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores

    Pros

    The lower level employees were cool
    The discount was great

    Cons

    Scheduling conflicts
    Almost mandatory overnights
    Cliques even within management

    Advice to ManagementAdvice

    Up the pay and incentives and people will stay.

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