Victoria's Secret Stores

  www.victoriassecret.com
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Victoria's Secret Stores Reviews

Updated August 13, 2014
Updated August 13, 2014
1,418 Reviews

3.3
1,418 Reviews
Rating Trends

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Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
505 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 93 reviews)

  • 30% employee discount with some free bras throughout the year (in 77 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 66 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 56 reviews)

More Highlights

222 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Okay jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PINK Sales Associate/Cashier  in  Philadelphia, PA
    Former Employee - PINK Sales Associate/Cashier in Philadelphia, PA

    Pros

    You get free bras and perfumes rolls whenever they launch something you get that for free or at a discounted price

    Cons

    They don't care about your outside life, managers are stupid, except my PINK manager
    I hated the call-in extensions or the add on extensions made no sense. unable to just call out unless you have someone covering your shift. they don't train you well enough , I got a crash training on the register and I hated being on the register because of the non training I received they knew I wasn't properly trained on register but the managers kept putting me on register especially during the busiest times... I also disliked the dumb store meeting we held every other Sunday morning and the fact that they pressed on us opening credit cards and they pushed on making sales as if I had a commission job. another thing they don't go by having experience...I have a lot of experience but yet I got paid the same amount of money as all the employees that hadn't had a job ever or this is their first job.....SUCKY

    Advice to ManagementAdvice

    treat everyone equally

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    OK for short term employment, but don't expect too much room to grow with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    Pros

    Obviously the best pro to working at VS is the 30% discount (40% for Christmas). Sadly, that's also a con. My paychecks always seemed to go right back into the store. I got along with the majority of the girls I worked with as well as the managers. They really try to get you excited and motivated before you start your shift which is nice.

    Cons

    My main problem working here was how much was expected out of the associates and the lack of reward. This is retail, so yes, you will be expected to make sales and strive to make the store's sales goals, but managers will also stress you constantly about getting people to open an Angel card. You don't get any commission, just a pat on the back. At your yearly review, you may get a little raise if you did well with selling Angel cards, but the raise is a joke! Pay is maybe a nickel above minimum wage, so that alone is a reason why I say this job is only ok for the short term. I tried my best to get them credit cards but honestly, there was no real incentive so I didn't beat myself up if I left a shift without opening an Angel card. Another con would be some of the clientele you deal with. Super snobby, spoiled girls who expect you to wait on them hand and foot. But that's something that really can't be avoided.

    Advice to ManagementAdvice

    Don't push employees to harass customers. The customer doesn't always want to be bombarded with sales pitches. Letting a customer shop in peace should be more of a priority. Women in general will almost always want to walk out with something anyway. As women, we fall for the color schemes and don't need an associate talking to us every time we jump from one zone to another.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    I don't recommend it at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Omaha, NE
    Current Employee - Sales Associate in Omaha, NE

    Pros

    Good discounts and occasionally free merchandise, usually got first dibs on new product such as perfume and makeup.

    Cons

    My two jobs before I took this job both paid about $9 an hour, I come to Victorias Secret and they only offer $7.50. I took it because they said it gets better after you've been working there a while, but they also said after a couple weeks of register training you can work in PINK. That's clearly not true, I've been the only one stuck at the register for over a month. They took over a month to pay me, and they didn't seem to care too much either. Management can be very rude and condescending. Customers are also rude and have put me into tears a few times.

    Advice to ManagementAdvice

    Tale better care of your associates. Without them you'd be doing everything on your own and I know you wouldn't care too much for that.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Goodbye life, hello crappy pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Victoria Secret
    Current Employee - Victoria Secret

    Pros

    Great discount, great training, amazing connection with customers, a great opportunity to build your skills in sales. fun environment. lots of free stuff and discounts.

    Cons

    Terrible pay for all the work you do! limited elevated pay positions. Very Inconsiderate with scheduling. Your life does not matter. AT ALL. mangers do not take responsibility for anything. if you have a lot of retail experience don't work for this company unless its going to be management or corporate. you will be Seriously underpaid for all you do.

    Advice to ManagementAdvice

    learn respect & be about a team not yourself. Also, learn that employees don't work for you, the work with you for the same company, not your company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Ok if you have no life or friends no work life valence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash Wrap Lead  in  Newark, DE
    Current Employee - Cash Wrap Lead in Newark, DE

    Pros

    Discount free items when a new launch happens

    Cons

    Dealing with managers that gossip like they are in high school. I've seen and heard the managers talk about associates like dogs. Our pink manager they thought was stealing so they went in her purse without her knowing. You have to deal with ppl returning nasty bras that are years old and do it with a smile on your face and panties and swim that had blood in them it's horrible. I have had customers bring me a bra that had been returned and put back on the floor and they let the her buy it with the wire coming out smh Victoria's Secret really is not they best place to work maybe for a first job or if your in collage but other then that run.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Could be great but has gone downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Sales Associate  in  New York, NY
    Former Employee - Beauty Sales Associate in New York, NY

    Pros

    Employee discount, helping customers who were appreciative. Nice atmosphere. Decent products. Gained a lot of sales experience.

    Cons

    Hypocritical management. Pay too low and no commission in a highly competitive selling environment. Not enough free gratis. Most were buy Ins. Unprofessional supervisors with few qualifications. So much pressure for sales and not allowed to speak to our associates without getting coached.

    Advice to ManagementAdvice

    With more trust, higher pay and more professional style of management, this really could be a wonderful job. Trust your associates and appreciate them. Stop micromanaging!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Category manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lingerie Category Manager  in  Atlanta, GA
    Current Employee - Lingerie Category Manager in Atlanta, GA

    Pros

    I love the company philosophy of listen, connect and inspire both associates and customers. The company is very generous in giving you a sample or actual item for free or at a major discount of the new product coming out. This will let you speak on the item for personal testimony.

    Cons

    It's hard to get a work life balance. Paperwork is ridiculous, everyday I think each store kills a tree. On call shifts which associates can stand.

    Advice to ManagementAdvice

    Take ownership in your team to create work life balance for your team. Promote within and show pt associates you are paying attention to what they are doing. Maintain communication with your team to make sure everyone is consistent in giving the same answers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Category Manager  in  Chicago, IL
    Former Employee - Category Manager in Chicago, IL

    Pros

    Overall VS could be a great place to work with the right leadership team. It has an amazing opportunity for advance for sales associates and the discount and perks are awesome.

    Cons

    The hours suck-you are required to stay until the store is closed out-sometimes 3 hours after your scheduled shift. My manager pitted one another against each other and the gossip was rampant in my store. Total unprofessional environment with a lazy SM. You were hourly but then expected to complete things with no time allotted within your work day so that meant taking things home and not being paid for your time. VS is not all about the customer-they are all about the $$. I had great ideas for my categories, but was never allowed to do anything although I was to have a Store Manager mentality. Some people love it, I dreaded going to work every single day.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    It's retail...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    - I worked in Pink, and there were occasional free items like bras, panties, body products
    - if you get lucky with the store you work at, you can make some good friends here

    Cons

    Management is terrible. My store manager barely graduated from high school (a fact she openly admitted) It can get terribly frustrating working for managers who you know you're more qualified than (education-wise, but I'm a university student). Managers are generally unprofessional, and probably jaded by the fact their degree led them to working in retail... or else they're hoping they can work their way up within the company by taking a store manager position (totally unlikely, if you work for this company you will not move up an inch). After-hours work can be lengthy, and there are even overnight shifts at some times during the year, which all employees must work, not just people who work in the back. Customers can be excruciating to deal with, but that's expected at any retail job. Managers force you to be so adamant at selling to every customer, that a lot of customers are visibly uncomfortable, but if you leave them alone to shop you will be chastised. Despite visits from the CEO and other higher ups, this obsession with upselling hasn't changed, though it rarely works when hiring high-school or early college aged kids. High turnover.

    Advice to ManagementAdvice

    Take a serious look at how your store employees interact with customers. It's painful for both parties involved because high school and college kids have no experience in sales, and management is just as clueless. Store managers are dishonest, and even cruel at times. Definitely unprofessional.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Merchandise Flow Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Flow Supervisor  in  Houston, TX
    Former Employee - Merchandise Flow Supervisor in Houston, TX

    Pros

    Great employee discount and free product

    Cons

    Terrible wages, hours, and upper management

    Advice to ManagementAdvice

    Work! Upper management likes to do "office work" or anything that doesn't have to do with helping customers, working the register, etc.

    No opinion of CEO

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