Victoria's Secret Stores

  www.victoriassecret.com
  www.victoriassecret.com
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Victoria's Secret Stores Reviews

Updated September 15, 2014
Updated September 15, 2014
1,484 Reviews
3.3
1,484 Reviews
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Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
533 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 93 reviews)

  • 30% employee discount with some free bras throughout the year (in 77 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 66 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 56 reviews)

More Highlights

228 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    sometimes good, mostly bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier  in  Newington, NH
    Current Employee - Sales Associate/Cashier in Newington, NH

    I have been working at Victoria's Secret Stores part-time for more than 3 years

    Pros

    There can be some really great days, where customers are great and everything works out well. If you have a good store manager they will give you opportunities to grow in the store.

    Cons

    for every good day there are 5 bad days that over shadow it, and if the store manager isn't very good forget about moving up in the store or company. the distribution of hours isn't fair, and the pay isn't fair at all, I got minimum wage until i found out new hires were getting paid more than me and i brought it up. i have never had a review in 3 years I've worked for the company. managers aren't very good at communicating exactly what they want to associates, and they have unrealistic expectations. floor sets are under staffed and at insane hours of the day from 6am until 3pm or 6pm until 3 or 4am the next day. there isn't any appreciation for the hard work associates put in for the floor sets either. only ever criticism about how things didn't get done in time or correctly.

    Advice to ManagementAdvice

    pay more fairly, communicate absolutely everything to your associates. nothing will get done efficiently or correctly or even at all with out communication. treat all the associates fairly as well, don't let a new girl off when she does something wrong or ignores direction just because she is new then expect a more tenured senior girl to fix it because we know how to. if there was proper training and discipline in place things would be more fair. schedule more people for floor sets and don't use lack of hours as an excuse to understaff. there will only be more hours wasted on a floorset because people will have to stay late to finish things that can't be done with only 3 associates. my biggest advice is to seriously listen to your associates, don't take them for granted, especially the associates who have been there for a long time, they are your best assets no matter what they do or don't do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Good, but Only For a Limited Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Associate  in  New York, NY
    Former Employee - Stock Associate in New York, NY

    I worked at Victoria's Secret Stores part-time for more than a year

    Pros

    Modern system for clocking in and out. I didn't know how amazing this was until I left. When you come in you type your employee number on the computer and voila. You do the same when you leave to clock out. You can clock in 5 minutes after your shift if you're running late and if you want to start early you can clock in 5 minutes before your shift.

    Managers willing to accommodate your schedule.

    Coworkers are pretty cool people. Just when you clock in, dreading the work day ahead, a coworker will come along to make you feel better. At Victoria's Secret, I can honestly say they hire a variety of people, giving the job an eclectic mixture of personalities.

    Competitive pay, sort of. I started off making 9.50 then finished making around 11, which is on the high side for retail. I wind up getting a two dollar raise because the company was afraid workers would start unions, so to shut them up they gave out raises to certain stores. My guess is that if workers didn't start pressing the company for a union then we would still have been making about 9.50.

    Cons

    Rampant favortism. This will drive you practically insane. Nothing will get under your skin more than to work hard to prove yourself only to have someone new come in and be groomed by the managers for a position you were aiming for, especially when that new person is has less experience than you. I've seen this happen time and time again to a point where I realize that the managers simply choose people they like to become sale leads or sale specialist. On several occasions I have even seen managers *create* a position for someone they like, just to have them promoted.

    Call in system. A call in is a designated time in which you may or may not come in. You have to call two hours before your shift to find out whether or not the store is busy enough to take your call in. So, for example, if you have a 12-6 shift and a call in for 10 to 12, then you have to call around 8 to find out whether or not you should come in. The problem with this is that you're pretty much on standby until you find out whether or not to come in. Then when you do call sometimes no one picks up the phone. And if you don't call or they think you didn't call, you can potentially get written up.

    Managers can be pretty fake. They tend to listen to you then smile, the kind of smile that makes you feel like maybe they don't really care, and 50% of the time that is the case. I've also seen managers enforce a rule, only to break it themselves the next day. The store policy is to wear all black, no leather pants or jeans, and black shoes and sneakers (for stock only). Yet I've seen managers wear flip-flops in the store and Uggs. It's this elitist behaviour that enforces an "Us vs Them" mentality.

    Lack of recognition. I can't tell you how many times I've worked my butt off only to not have my work acknowledged. Now I don't need what I do to be noticed every single time and moment, but it is nice every now and then. In the time that I've been there, nearly two years, I've hardly been recognized for my work, save for a time when I happened to sell a few items. This gave me the impression that I was only there as a tool, a means to an end, and because of this, I stopped putting so much effort into my work.

    Random hours. I suppose this is to be expected in a retail store, but it's pretty extreme at VS. One week you can have a nice 27 hour work week, only to have a 12 hour work week the next. In January hours dip significantly to an average of a 10 hour work week.

    Working at VS is good if you want to see how retail is, but I don't recommend staying more than a year, a year and a half at most. Your success in the store is contingent upon whether a group of people like you and if they don't, you will not move up at all.

    No benefits. As a part time associate you get no benefits. None.

    Advice to ManagementAdvice

    Working at VS is good if you want to see how retail is, but I don't recommend staying more than a year, a year and a half at most. Your success in the store is contingent upon whether a group of people like you and if they don't, you will not move up at all. My advice to management is to eliminate the call in system, offer a consistent amount of hours, and rewards employees who work hard.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    not everybody is equal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores full-time

    Pros

    nothing but the 10$ per hour and benefit

    Cons

    discrimination ,too much sales pressure

    Advice to ManagementAdvice

    hire more colored people a manager or even supervisor

    Doesn't Recommend
    Negative Outlook
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  5.  

    It's OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores part-time for more than a year

    Pros

    A fun place to work and you make good friends. Customers come back to see you personally.

    Cons

    Lack of training, and caring about personal development. Managers pick favorites and hang out in the office instead of helping.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Company needs to treat employees better, demands way too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores part-time for less than a year

    Pros

    The gratis and discount (30%) are nice, but you can't combine the discount with sale items. You also can't use your discount online. Ever since I started working here, I care about what types of bras I wear. I pay more attention to quality bras. I also respect how hard my coworkers work. Everyone is very easy to get along with.

    Cons

    The number one thing is the horrible pay. I've been making just above minimum wage for over 7 months with no sign of an increase (no info about evaluations/promotions in the handbook, and when I called HR they told me to contact my DM (who doesn't return calls) instead of giving me the answer!) I've had to train so many people and frequently am the go-to person that I should be a lead. I also hate how associates are pushed to sell, sell, sell but yet no incentive is given for making plan or going above and beyond. The job really should pay more for the type of job it is. You're earning a McDonald's worker's wage to sell as many $60 bras as you can. There NEEDS to be better pay for as much money as the company makes. Employees can hardly afford to shop at the store. We are also pushed to get credit and told that "those who get credit get hours".
    I also hate the use of on-calls. You get a 2 hour notice of if they're going to use it or not. It's hard to make plans and have good work-life balance. Sometimes they'll only schedule you for on-calls the entire week. Some people have bills to pay and need more predictability. They also abuse on-call shifts to tack on hours that exceed your availability. I'm a student and can't work over so many hours without interfering with school. If you're scheduled a 6 hour shift (which is the norm), you only get one 15 minute break. If you want to leave the store for a break or to go home, you are subjected to a bag check. I've had to wait up to 20 minutes for a manager to break away from what she was doing so that she could check my bags/I could go home. It is common to stay over scheduled time during a closing shift.
    An individual problem I'm having is they hired me to do one job yet they've recently been telling me to do another that I dislike/was not trained to do. I suspect that if I was hired with the title of the job they've been making me do, I'd be paid more.

    Advice to ManagementAdvice

    Stop wasting workers' time calling the store just to chat with other managers. Also don't give conflicting instructions to workers. I need clear direction, not petty squabbling between managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Herald Square-Beauty Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Associate  in  New York, NY
    Current Employee - Beauty Associate in New York, NY

    I have been working at Victoria's Secret Stores part-time for less than a year

    Pros

    The best thing about the job was the associates. The hiring manager does an amazing job when she's selecting associates. Your co-workers become your best friends and there is so much love around. The location is huge and the interior is beautiful. You receive a gratis often and your opinion is valued on the product. You learn so much about the retail industry and it prepares you for future opportunities.

    Cons

    Herald Square had the worst management for my department. The managers and supervisors weren't very respectful to their associates and it was a very "Do as I say and not as I do" atmosphere. Associates were expected to make a certain quota everyday, however Herald Square is so huge that almost every customer will have about 5 different associates approach them in the first 10 minutes. Associates do not get any compensation for their sales. They try to bribe you to make high sales by offering Starbucks gift cards. Gossip was a huge issue for the supervisors and we associates reported it to HR several times. Career advancement within the company is not as accessible as it seems. Promotions are basically given to people who have more of an open availability. I hated leaving the store because my team was like a family but management was not going to change.

    Advice to ManagementAdvice

    Get your direction together. Supervisors and Managers have no idea what each other is saying and they tell the associates two totally different things.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    retail slavery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Miami, FL
    Former Employee - Sales Associate in Miami, FL

    I worked at Victoria's Secret Stores part-time for less than a year

    Pros

    pretty surroundings, ability to hone public speaking and customer service skills, occasional discounts on products. Good job for those who are obsessed with the brand; high school students that aren't supporting themselves.

    Cons

    those occasional discounts were just that, occasional (unless you consider the meager employee discount/ regular angel card rewards something noteworthy) and pretty pathetic. Management always seemed to operate like chickens with their heads cut off. If you didn't meet their sales goals, you would happen to find your hours reduced or you not on the work schedule the following week. If you excel at a particular task, or something outside of your work description, they'll expect you to do that task all the time, without any additional compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A lot of work, with little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Raleigh, NC
    Former Employee - Sales Associate in Raleigh, NC

    I worked at Victoria's Secret Stores part-time for more than a year

    Pros

    The discounts and the type of clientele were great.

    Cons

    The little pay, without much room to grow into higher wages as well as policies being enforced to those who did not grovel at management's feet.

    Advice to ManagementAdvice

    Go over policies more in-depth so there is no confusion as to what is allowed and what isn't. Also give people opportunities to grow within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Okay jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PINK Sales Associate/Cashier  in  Philadelphia, PA
    Former Employee - PINK Sales Associate/Cashier in Philadelphia, PA

    I worked at Victoria's Secret Stores part-time for less than a year

    Pros

    You get free bras and perfumes rolls whenever they launch something you get that for free or at a discounted price

    Cons

    They don't care about your outside life, managers are stupid, except my PINK manager
    I hated the call-in extensions or the add on extensions made no sense. unable to just call out unless you have someone covering your shift. they don't train you well enough , I got a crash training on the register and I hated being on the register because of the non training I received they knew I wasn't properly trained on register but the managers kept putting me on register especially during the busiest times... I also disliked the dumb store meeting we held every other Sunday morning and the fact that they pressed on us opening credit cards and they pushed on making sales as if I had a commission job. another thing they don't go by having experience...I have a lot of experience but yet I got paid the same amount of money as all the employees that hadn't had a job ever or this is their first job.....SUCKY

    Advice to ManagementAdvice

    treat everyone equally

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    OK for short term employment, but don't expect too much room to grow with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    I worked at Victoria's Secret Stores part-time for less than a year

    Pros

    Obviously the best pro to working at VS is the 30% discount (40% for Christmas). Sadly, that's also a con. My paychecks always seemed to go right back into the store. I got along with the majority of the girls I worked with as well as the managers. They really try to get you excited and motivated before you start your shift which is nice.

    Cons

    My main problem working here was how much was expected out of the associates and the lack of reward. This is retail, so yes, you will be expected to make sales and strive to make the store's sales goals, but managers will also stress you constantly about getting people to open an Angel card. You don't get any commission, just a pat on the back. At your yearly review, you may get a little raise if you did well with selling Angel cards, but the raise is a joke! Pay is maybe a nickel above minimum wage, so that alone is a reason why I say this job is only ok for the short term. I tried my best to get them credit cards but honestly, there was no real incentive so I didn't beat myself up if I left a shift without opening an Angel card. Another con would be some of the clientele you deal with. Super snobby, spoiled girls who expect you to wait on them hand and foot. But that's something that really can't be avoided.

    Advice to ManagementAdvice

    Don't push employees to harass customers. The customer doesn't always want to be bombarded with sales pitches. Letting a customer shop in peace should be more of a priority. Women in general will almost always want to walk out with something anyway. As women, we fall for the color schemes and don't need an associate talking to us every time we jump from one zone to another.

    Recommends
    Neutral Outlook
    No opinion of CEO

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