Victoria's Secret Stores

www.victoriassecret.com
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  1. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores part-time (less than a year)

    Pros

    Discounts, learned about customer service, and now I can put it on my resume

    Cons

    I was often there till 2AM folding panties. The girls were rude and disrespectful, as well as the managers. If we missed our goal, it was the sales associates fault. If we ever made the goal, managers were credited. There was little to no training, so many associates had no clue what they were doing. I would not recommend this job to anyone.

    Advice to ManagementAdvice

    Respect your employees, and watch your tone.

    Doesn't Recommend
    Negative Outlook
  2.  

    Good short-term employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Flow Supervisor in Santa Ana, CA
    Former Employee - Merchandise Flow Supervisor in Santa Ana, CA

    I worked at Victoria's Secret Stores full-time (more than 5 years)

    Pros

    Good place to work at an associate level. If you're looking for a part time job to get you through a couple semesters of college this is good choice, but don't count on a long term gig despite the growth opportunities they claim to offer. flexible scheduling, role diversity, associate camaraderie, the brand language you learn here will be very useful in the future.

    Cons

    Lots of gossip even within management team (I've worked at multiple stores and it happens everywhere), HR involvement is mostly lip-service with no follow through, extremely poor pay for management roles.

    Advice to ManagementAdvice

    Sincerity, professionalism, consistency, genuine appreciation, and a tight lip could do wonders.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not Ethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Selinsgrove, PA
    Former Employee - Sales Associate in Selinsgrove, PA

    I worked at Victoria's Secret Stores part-time (less than a year)

    Pros

    Free samples/discounts, working with clothes.

    Cons

    There is an hourly sales quota you are told to hit. The workers would communicate on head sets and say nasty things about the customer like "get this fat woman to buy ____, she looks easy to lie to." There was nothing to do besides fold clothes and walk around, which most of the workers did. It was boring.

    Advice to ManagementAdvice

    Tell your staff to be ethical and not lie to sell stuff, it's rude and I no longer shop there because I know what goes on.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Not the greatest job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Glendale, AZ
    Former Employee - Seasonal Sales Associate in Glendale, AZ

    I worked at Victoria's Secret Stores part-time (less than a year)

    Pros

    The discount was nice, and the customers were (mostly) really great. It was fun to help women feel really good about themselves.

    Cons

    My managers were horrible, as were my coworkers. It was as if working there put them on some pedestal. They were rude to all the sales associates, especially the seasonal girls. The only nice people were the ones who did morning shipments. Obviously every store will be different but generally, it seems like they only hire the snooty type.

    Advice to ManagementAdvice

    Be nice! There's a reason you lose half of the seasonal associates that you hire.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Not highly recommended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Victoria's Secret Stores part-time (less than a year)

    Pros

    Pros:
    Awesome coworkers
    Decent benefits: 30% off for part time employees, 40% for full time
    Flexible and understanding management

    Cons

    Inconvenient scheduling: it's always different and you sometimes don't find out til the Thursday or Friday the week before. Hard to plan things with that.

    Sometimes I felt super under appreciated.

    Advice to ManagementAdvice

    Acknowledge the employees who work hard.

  7.  

    Management does not care about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Las Vegas, NV
    Former Employee - Sales Specialist in Las Vegas, NV

    I worked at Victoria's Secret Stores full-time (more than a year)

    Pros

    Pay was good.
    Job was pretty easy.
    Clients were for the most part enjoyable.

    Cons

    Management was a mess. No organization. Very disrespectful. Planet Hollywood location is a complete joke. No work life balance. Very stressful and caddy work environment. Managers make it worse.

    Advice to ManagementAdvice

    Don't hire ingenious managers to train associates to be genuine.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Treated as Disposable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support Associate in Cleveland, OH
    Current Employee - Sales Support Associate in Cleveland, OH

    I have been working at Victoria's Secret Stores part-time (more than 3 years)

    Pros

    30% off discount (full price items)
    Occasional gratis buy-ins
    Flexible scheduling

    Cons

    -The company is now switching to commission based pay, which can be good if you are actually on the sales floor. For those working stock and floor sets, you are still being underpaid
    -On call shifts- you won't know if you are working until 2 hours before your shift, however they can cut your regular hours at anytime too
    -Not as many gratis opportunities as there used to be
    -Disrespectful district manager and managers playing favorites
    -Not much room to grow in the company
    -Many, many recent changes coming from corporate that are simply not practical

    Advice to ManagementAdvice

    Communication is very important. We will have one manager tell us to do one task, then another manager comes in and we have to redo the project because they simply do not communicate. Also recognition for those who have been working very hard for years would be appreciated, not just for those who do something good once in a while.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    One of the most stress-filled retail jobs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Lingerie Sales Associate in Skokie, IL
    Former Employee - Cashier/Lingerie Sales Associate in Skokie, IL

    I worked at Victoria's Secret Stores part-time (more than a year)

    Pros

    They only pro I can think of is the 30% off lingerie, bras and clothing employees get.

    Cons

    Where do I start? Let's see,
    -MINIMUM WAGE: They start you at $8.50/hour. As expensive as the lingerie and clothing is, they could pay higher.
    -CATTY COWORKERS / CUSTOMERS: Being surrounded by girls all day and all night isn't as pleasant as it sounds.
    -CLIQUES / FAVORITISM: There was a lot of gossip and high school behavior that went on throughout the store. The favoritism of the managers is so rampant and obvious, it's disgusting.
    -STRICT DRESS CODE: They have a strict dress code, concerning what type of pants, shirts and shoes your allowed to wear to work. They also demand you to wear all black, even in the summer and this becomes a problem when it gets crowed and you get busy, which causes you to get hot, which causes you to sweat, which causes you to smell.
    -HOURS: Unless your a manager or supervisor, don't expect to get any hours. There have been times when I haven't worked for weeks at a time due to the store not having the money to give hours to employees; whether because it was slow or whatever. (I was promised 20 hours a week when interviewed) They also have the horrible on-call system, which means that an employee has to call in 2 hours before the start of their on-call shift time, to see if the store needs them to work that particular day, night or weekend.
    -SEMI- ANNUAL SALE or SAS: This is held twice a year, one in the summer and another in the winter. This is the busiest time for the store all year and the managers take it very seriously. The store is packed all day and night and it's fair to say it's utter chaos! There is never a moment of rest when working during this time. On the upside, you're guaranteed 30 or more hours a week during this time. Setting up for SAS is a all week and all night event. They want to make as much money during this time period, so the District Office doesn't get mad at them. The latest I've stayed setting up was 4:50am. I had to come back that same day on the first day of SAS at 2pm and stay until 1:30am; organizing dozens upon dozens of bra and panty bins; by size and color, sorting the walls of lingerie, sleepwear, sportswear and putting back the piles of clothes from the dressing room. It is a nightmare.
    -CLOSING THE STORE: I'm not sure how late other employees in other retail jobs have to stay when closing the store, but at Victoria's Secret, it is a normal thing to stay late. The managers don't even put the time employee's shifts ends when they're supposed to close, because depending on how messy the store is, you're forced to fold panties, organize bras, fold clothing and etc until the store is neat. The store I worked at closed at 9pm, but we normally left around 10:30-11pm. There were also frequent times when we were required to clean every inch of the store without prior notice (which meant we got out around midnight or later) in order to make a good impression when the District Office managers come the next day.

    Advice to ManagementAdvice

    Stop the disrespect you give to employees by catty remarks or comments. You're the manager to give guidance and advice on how to improve skills, not spread gossip like an immature high school student.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    So many flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Allentown, PA
    Former Employee - Sales Associate in Allentown, PA

    I worked at Victoria's Secret Stores part-time (more than a year)

    Pros

    Great discount. I loved my co workers, a lot of loyal customers who I enjoyed helping find a special outfit or bra.

    Cons

    I honestly could write a book about everything I saw wrong. Cleanliness is impossible since they don't give you the "hours" to clean the store. It was always dusty and in my many attempts to keep it clean it was not. When I was hired the toilet was BLACK and still isn't kept up with. If you are part time you don't get benefits. Time off does not happen and if you give limited availability like you have a second job you will probably be fired. They have "black out times" which is reasonable for retail but also if you have to go to the doctor or something you basically can't or have to do it on a day off. Rarely was the schedule put out on a timely manner which means you probably won't know your schedule a week ahead. Also had problems with them changing it the last minute and not letting me know. Call ins are the worst... not knowing if your gonna work till 2 hours before or what time you might go home. Unprofessional management texting me to cut my shift because of being over hours. You can love the store and everything about it but if you don't meet there sales requirements they will fire you. You are not recognized for anything else you do in the store all it comes down to is your sales. I knew the products upside down and backwards selling was not my strength I am not a pushy person but since my sales were not good enough I was let go. Not all stores follow policies with coupons so you had to deal with a lot of customers who want to do things that aren't technically allowed and will argue with you about it. Tons of bra returns that shouldn't be accepted but are because of how nasty the customers become.

    Advice to ManagementAdvice

    Learn how to run a company based on the stores specifics. 340$ an hour average to actually make a bonus is not achievable in a low volume store. You waste so much money its not even funny on giving associates free things like management full size perfumes. Yet you can not actually pay Associates much more than or not even 8.00 an hour.Give stores better drawers I cannot tell you how much product damage I see because of the poor furniture that does not hold the product that HAS to be on the sales floor ... A DDD cup has to be squeezed into small drawers your wasting money and making customers unhappy.

    Doesn't Recommend
    No opinion of CEO
  11.  

    I like Victoria better then working at pink store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Livingston, NJ
    Former Employee - Retail Sales Associate in Livingston, NJ

    I worked at Victoria's Secret Stores part-time (more than a year)

    Pros

    Discounts are the only good thing for working here

    Cons

    On call shifts, no room for growth, they hired from the outside and didnt train team leads

    Advice to ManagementAdvice

    Better training of new supervisors or managers , associate who have been there longer shouldnt have to train someone who took a position they should have. Promote from within !

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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