Visa Inc.

  www.visa.com
  www.visa.com

Visa Inc. Reviews

Updated December 17, 2014
Updated December 17, 2014
670 Reviews
2.9
670 Reviews
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Visa Inc. CEO Charles W. Scharf
Charles W. Scharf
233 Ratings

Review Highlights

Pros
  • Visa has a reasonable work/life balance depending on geographic location (in 54 reviews)

  • Good pay (although for many years, this was not the case) and good benefits (in 55 reviews)


Cons
  • Work/Life Balance may cost you your job in the next re-org or limit your annual rating (in 25 reviews)

  • Mostly very mediocre people - especially middle / senior management (in 50 reviews)

More Highlights

91 Employee Reviews Back to all reviews

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  1. 10 people found this helpful  

    THE NEW WISA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Foster City, CA
    Current Employee - Senior Director in Foster City, CA

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    Located in Foster City - access to freeways

    Cons

    It is very sad to see firsthand how quickly Visa has changed in the last 5 years more than ever. Despite the repeated chant by management that employees are being given opportunities to advance their careers and look to work in other areas, the reality is that this won’t happen as easy because first, there is a need for them to cover your old job without having to hire someone new. There is a lot of talk about diversity, however, the diversity at Visa now is tipping the scales one way - Indian. If you are not an Indian male, with lots of contract jobs in the last 5 years on your resume, under the age of 40, with a friend or relative in the company - you are out of luck in this company and soon to be given the boot. We have lots of incompetent managers that are afraid of risk and their own shadows and prefer to manage up than to do anything else for the good of their teams or to build up relationships with their employees. Despite setting individual employee goals and objectives and having met them or exceeded them in the year, the performance evaluations are not objective but subjective, a lot of inequality and preferential treatment and they have no issues in admitting this during your annual review & compensation session. You can bust your chops month after month putting your health and balance between work and life at jeopardy just to find out at the end of the year that one project/team in the entire company stole the show and the money from everybody else at review time. Going the extra mile is inconsequential if you are not the manager’s pet or handpicked for special projects. Employees promoted to managers micromanage seasoned and experienced staff and are unwilling to take a risk and 'trust' that some of these folks have been doing the job a lot longer than them. To move within the company is a joke, there are two bottlenecks: 1) HR recruiters and 2) the TLT committee, you can’t hire anyone in IT to fill a job in a short amount of time and you can’t go anywhere either.

    Advice to ManagementAdvice

    Don't be afraid to admit when you've made a mistake in hiring the wrong person for the job and do something about it. You will lose lots of good employees for the sake of new college grads with fancy school names and incompetent new hires. Have you thought who will train them? Offer your tenure employees an opportunity to have real careers at Visa, stop manager's from handpicking employees and overlooking everyone else. Managing up leads to nowhere is you don't have a team to follow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Career black hole for Software Engineers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Software Engineer in Foster City, CA
    Current Employee - Staff Software Engineer in Foster City, CA

    I have been working at Visa Inc. full-time (more than 3 years)

    Pros

    Above average Pay, good work-life balance and benefits such as onsite gym. Growing revenues and profits by the year, so there is job security. Most Visa employees are smart and friendly. Its a good brand which is known worldwide.

    Cons

    To begin with, Visa doesn't need software engineers. So you are a burden to the company. Software engineers are the first ones to let go if the company wants to trim costs. All the software engineers report to a Business Leader AKA Manager who is not necessarily technical. Your business leader decides your career and its out of your hands once you join the company. Business requirements keep changing often, so thousands of lines of code can go to your Trash folder in a moment! If you raise your concerns with your Business leader, you will be reprimanded and it could affect your year end review. So you are enslaved! The title you get has got nothing to do with the work you do. Partner technology services team (PTS) which is actually a technical support team actively hires software engineers from the market and ruins their careers! So you might end up doing support work instead of doing actual coding in spite of having Software engineer titles!. This team is a butt of jokes in the technology department because of its stupid management and the kind of senseless work they do!

    Advice to ManagementAdvice

    Get rid of redundant teams in technology department such as Partner technology services team (PTS). Let the Merchant support team directly work with an assigned developer (rotation basis) for support work. This saves company a lots of money and stakeholders a lots of time.

    Doesn't Recommend
    Negative Outlook
  3. 7 people found this helpful  

    Neo-caste system alive and well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc. full-time (more than 5 years)

    Pros

    If you're a Brahmin, meaning that you've graduated from one of the selected 20 top colleges in the United States, you get money and power.

    Cons

    You can work 100 hours a week and you will never get promoted or be given more influence and money, because you are not a Brahmin. Many times that is what the job demands, because in parts the of Technology organization there is no planning, no schedules, no collaboration with the reasoning that "we are Agile"

    Advice to ManagementAdvice

    Have your legal department make sure hiring and promotions are executed in a fair and equitable manner.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 31 people found this helpful  

    EVP of Technology Destroyed Innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - GIS
    Former Employee - GIS

    I worked at Visa Inc. full-time (more than 8 years)

    Pros

    Good salary, the employees who helped build Visa (the ones that are left) are among the brightest individuals I've had the honor of collaborating with, and decent benefits.

    Cons

    The CEO's first hire was his biggest mistake. The EVP of Technology destroyed IT almost immediately. This man preaches "innovation," then strips telecommuting and institutes draconian rules that have not only hinder innovation, but have caused a mass exodus of top talent. He's dictated that we only can hire from Ivy league schools, when he isn't even a graduate of an Ivy league school himself. At this point, so much of Visa's top talent has left, that Visa is positioned for a major breach.

    In all the years I've been with Visa, and through all the changes in leadership, NEVER has IT been in such a critical state. Additionally, all new hires just happen to be Indian males, which would be considered discrimination if they were all white males. Overall, the state of Visa is not only sad, but pathetic. It will take a breach before the CEO realizes that his first hire was his biggest mistake. We've lost confidence in upper management - but have fun on your two jets, Charlie.

    Advice to ManagementAdvice

    My advice is to the board - your CEO and his cronies are going to destroy Visa. Top management has lost confidence in executive leadership - and if you all just sit there and do nothing, you will be a part of destroying Visa as well.

    Doesn't Recommend
    Disapproves of CEO
  6. 26 people found this helpful  

    Visa's Human Resource lacks integrity and ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Visa Inc.

    Pros

    Great global brand.

    Cons

    HR insists that forced ranking does not exist, yet managers were required to change employee ratings. Stock distribution which was once very generous is almost non-existent. Participation in the flexible work arrangement program is a career limiting choice, not a benefit. Employees were misled about 2015 benefit costs since what was documented during the selection process was based on 26 pay cycles vs the existing 24 that we have today And HR failed to announce their intent to change pay frequency openly and with transparency. Fortunately the plug was pulled on that debacle at the last minute after weeks of employees vocalizing the personal hardships this change would cause.

    Advice to ManagementAdvice

    It's very unfortunate that Glassdoor has become the outlet for visa employees to feel safe to voice concerns and issues. Several years of looking the other way allowing select individuals to make poor decisions has eroded the trust and confidence that employees have in this company.

    Neutral Outlook
    Disapproves of CEO
  7. 26 people found this helpful  

    Bankers running a tech company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA

    I have been working at Visa Inc. full-time (more than 8 years)

    Pros

    -Market leader in terms of sheer transaction volume
    -Very sound and reliable core systems

    Cons

    -New executives are tone deaf in terms of both communicating with employees and what makes the best tech/brand companies different from traditional ones...especially banks
    -Policies and decisions appears to be held among 3-4 executives and everyone else is just the recipient of their decisions
    -Buying modern new furniture, adding flat screens and free coffee in the lobbies do not create a tech company mindset; empowering employees to make decisions, ripping out the 20+ layers of approvals and allowing employees to work from wherever they want to get the job done do
    -Arguing over silly things like who gets a phone and which employees pay for the own

    Advice to ManagementAdvice

    Expand your peer group and spend time with CEOs and executives who have led dynamic tech companies in Silicon Valley and less time on what worked at the bank

    Hire leaders outside of your background/experience. Enough Chase and McKinsey hires already

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 15 people found this helpful  

    Worst company for Software engineers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Foster City, CA
    Current Employee - Software Engineer in Foster City, CA

    I have been working at Visa Inc. full-time (more than 3 years)

    Pros

    There is job security. Pay and benefits are above the market range. There is work-life balance. Visa is one of the most recognized brands on the planet, so it looks good on your resume. It has awesome location in downtown San francisco. Company shuttles across the bay are for free transportation.

    Cons

    There is no technology innovation happening here at Visa. Each and every release of Visa checkout is marred with at least 2-3 P0's either right after/before the release. This is the only company which spends millions of dollars in hiring Software engineers for support jobs (PTS team) and make them just create JIRA tickets with logs. Product decides something and software engineers code something else and as a result there are many P0's. To add salt to the wound, support teams (PTS) takes ages to resolve the issues as its management is useless. As a result there is a lot of chaos in the technology department whenever a new feature for visa checkout is launched. Management always tries to put the blame on software engineers even though its product/support fault!

    Advice to ManagementAdvice

    Whats the point of having Partner Technology Services (PTS) team when Merchant support team can do whatever PTS can do ( file tickets with some logs)? Remove multiple layers of support as it unnecessarily increases the time in resolving issues and causes lots of overhead.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 10 people found this helpful  

    Senior levels are absent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Foster City, CA
    Current Employee - Anonymous in Foster City, CA

    I have been working at Visa Inc. full-time (more than an year)

    Pros

    Not many, work life balance is best pro for the company

    Cons

    Read carefully comments about the executives, they are an accurate reflection of ones you hear around the halls at Visa. HR is a standing joke, and vast swathes of employees are demoralized and disengaged.

    Advice to ManagementAdvice

    Please own to bad hire mistakes... Many of your senior execs are not suitable or are not "moving the needle"
    Hold yourself and senior execs to the same standards you expect of employees.

    Doesn't Recommend
    Disapproves of CEO
  10. 27 people found this helpful  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Foster City, CA
    Current Employee - Manager in Foster City, CA

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    Most Visa employees are smart, friendly and committed, with great experience and positive attitudes. However, they are leaving in droves.

    Cons

    A new leadership team is enacting random changes to existing processes which increase the workload of project managers and people managers, and bullying anyone who dares disagree. Respected existing leaders are leaving the company. Additionally, after announcing the end of forced rankings in yearly reviews, they are being applied as usual.

    Advice to ManagementAdvice

    Hire and promote people who don't agree with everything you say. Follow through on your commitments. Don't assume that new is always better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 10 people found this helpful  

    Leadership Void

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Former Employee - Anonymous Employee in Highlands Ranch, CO

    I worked at Visa Inc. full-time (more than 3 years)

    Pros

    Salary, benefits, work and life balance

    Cons

    Too many managers who have been promoted from individual contributors who have no idea how to lead their staff. Some admit they are just coasting until their sweet retirement plan kicks in.

    Advice to ManagementAdvice

    Clean house of the "coasters" and egomaniacs - don't put them in charge of resolving issues raised in employees surveys - they are the issue!!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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