Vitacost

  www.vitacost.com
  www.vitacost.com

Vitacost Reviews

Updated December 13, 2014
Updated December 13, 2014
61 Reviews
2.0
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jeffrey J. Horowitz
40 Ratings

Review Highlights

Pros
  • Filtered water system and 2 monitors, like someone else said (in 4 reviews)

  • Also, we are a health and wellness company, have you ever tried to feed this type of person (in 2 reviews)


Cons
  • Nice people, but warped leadership, particularly all C level employees and IT (in 8 reviews)

  • This all makes for a very stressful, unproductive and negative work environment (in 6 reviews)

More Highlights

26 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Place to work, and improving everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Boca Raton, FL
    Current Employee - Manager in Boca Raton, FL

    I have been working at Vitacost full-time (more than 5 years)

    Pros

    Medium size company backed by large multi-billion dollar corporation.People take pride in roles. There is opportunity for growth if you work hard and are self motivated. Employees treat each other with respect and collaboration. The work is fulfilling, and the company is growing at rapid rates far above any other company in this economy. Really smart people who are extremely helpful in building greatness together, all out for the same goal… More aligned than any other company I have ever worked for. Senior leadership is smart, motivating,upbeat and supportive. The leadership treats you like people, not like "staff"--- People are 'KIND' to one another, and extremely helpful

    Cons

    There are still some people at this company that are not here for the right reasons, or are burnt out from previous leadership, and not happy. Those people should look at the positive side of things, or should look for other opportunities and not try to bring others down.(change the people or change the people) Its not the prettiest work space, and the lack of space can feel confining. The open work space is not for everyone. The biggest issue I can see is that people that move on from here feel the need to take to glass door to complain, they were unable to bring their negative mentality to "take down" the company while they were here, so they lash out once they leave, or were let go for poor performance. Not everyone will be a good fit within a role, to come to glass door and complain once you've left speaks more about the past employee that left than the company itself. Overall this place is a great place to work.-- Biggest Con… That Glassdoor even exists.-- The negative people on here are PURE sour grapes, and this site shouldn't influence others from joining such an innovative, upbeat and fun company. I have been with the company over 5 years, and have had ups and downs like every other company-- this company's work life balance is second to no other retailer, or commerce company.and the atmosphere gets better with every single day!--

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Vitacost is a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vitacost full-time

    Pros

    Being here is like being part of a family. Everyone is engaged and has a sense of ownership of what we're building together. There is a strong belief in our future. Worklife balance is good and I have an upward career path that is clearly communicated. There are so many exciting opportunities ahead! The culture here is upbeat and energetic, but relaxed and casual at the same time. It's a fun place to work.

    We also often get free products and have a shop in the office where we can buy low-cost healthy snacks, and there is a gym. It feels good to work for a company that is improving people's health and the quality of their lives.

    Cons

    The office isn't beautiful or modern, but that will change.

    Advice to ManagementAdvice

    Keep being awesome!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great spot for starting a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Sourcing Manager in Boca Raton, FL
    Current Employee - Product Sourcing Manager in Boca Raton, FL

    I have been working at Vitacost full-time

    Pros

    It's a great place for starting a career if you have no previous office experience. Gets you hands on all aspects of the business.

    Cons

    They play favorites and when do not hold their employees accountable for meeting deadlines. If you already have an established career, this is probably not the best fit for you. Limited ability for career growth.

    Advice to ManagementAdvice

    Hold employees accountable for the things you ask them to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    One of the most unprofessional companies I have ever worked at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lexington, NC
    Current Employee - Customer Service Representative in Lexington, NC

    I have been working at Vitacost full-time (less than an year)

    Pros

    On a positive note, the merger with Kroger may hopefully instill some of Kroger's employee centered management into this company, hopefully!

    Cons

    My honest review as of today of this company within the customer service branch:

    Customer service is already a stressful job and the management department did not help make this position any easier. The management has not been trained properly for the positions they were given and it shows daily in the work that is done. There is a huge issue with favoritism and unequal work conditions as far as the consistency of enforcing the rules. For some employees rules are enforced and for others rules are simply words on a paper that mean nothing. The pay is very minimal for the positions you are in ($10.78/hr) but the benefits are a little better than normal as far as the medical, dental, vision, etc. The PTO is a joke because of the process of using the PTO hours earned. (Another area where favoritism is showed with who gets PTO approved and who does not.) There is no open culture to share feelings, concerns, or comments with upper management. There is no real room for advancing per say. Advancement with this company is a team lead and that's really as far as I have seen or heard of in a while. The other position over team lead to advance to can only be obtained if one of the 3 leaves. There is, at random times, room to move to a different position (special teams, etc) but this too is given by favoritism and not qualifications all the time. I think the lack of training with management before the positions were given is the core reason why this company experiences high employee turnover and a huge employee job dissatisfaction.

    On a positive note, the merger with Kroger may hopefully instill some of Kroger's employee centered management into this company, hopefully!

    Advice to ManagementAdvice

    TRAINING! TRAINING! TRAINING!

    Doesn't Recommend
    No opinion of CEO
  6.  

    Work for a Fast-Moving Company with Integrity all the way to the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Web Developer in Boca Raton, FL
    Current Employee - Senior Web Developer in Boca Raton, FL

    I have been working at Vitacost full-time (more than 3 years)

    Pros

    Executive Integrity
    3 weeks for a typical technology advancement project vs. 6 months minimum anywhere else I've worked
    Autonomy
    Opportunity to drive business strategies and contribute in multiple ways including helping to set technical direction

    Cons

    open office layout (personally I like it though because of the ability to connect & converse directly with our Executives including the CEO)

    Advice to ManagementAdvice

    Continue the unofficial policy of waiting however long it takes to find the right people, rather than settling on someone just to fill a position. In my opinion this is why we have the highest-performance IT Team I've ever encountered in my career.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Objectively one of the worst personal and professional experiences of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vitacost full-time (more than an year)

    Pros

    To reiterate other reviews - they made payroll on time, every time. I found my total compensation to be fair.

    Cons

    The CEO is well intentioned most of the time, and he can be pleasant to talk with at times, even funny. But he's secretive, selfish, rude, intolerant, and known for being prone to public outbursts. In my 2+ years at the company, he publicly "shame-blamed" employees in front of colleagues no less than 5 times that I was present to witness. Vitacost has bare-open seating, so this occurred within earshot of 100+ people each time. If anybody had caught one of these with a camera phone video and put it on YouTube, it would catch serious media attention.

    Everything in his mind is zero-sum. That is to say, if anything goes wrong, it must be somebody's fault and they must pay by being belittled and yelled at. I've never seen people cower at a superior like this outside of the military. I've never seen so many people stressed to the point of physical illness as I have at the corporate office of Vitacost. It was, frankly, disgusting and heartbreaking to see otherwise good people get trampled on professionally and emotionally every day. The games that management plays with the employees, at the behest of the CEO, is borderline psychologically abusive.

    Too, and perhaps more importantly regarding the possibility of success for the company, the CEO is simply not of this technological era. He literally barely understands how to work his computer. Others have noted this in their reviews, and they are not exaggerating. But lets be honest, as the CEO, he doesn't really need to use his computer, because his job and his value, like any CEO, is to bring direction, leadership, vision, and managerial wherewithal to the organization. I've never seen such a lack of all of those at a company primed for success. Lastly, he does not understand the intersection between retail and technology, a concept otherwise known as ecommerce.

    The business model is sound. To be clear, much of management are not bad people. The rest of the C-level and middle managers, are altogether great, well balanced people who work hard to make a difference. Customers want the products that they sell, and for the most part, Vitacost does a great job at delivering those products. But yet they still manage to lose millions of dollars every single quarter. Its incomprehensible to me that investors keep dumping money into this company. If this company manages to turn itself around, it will be one of the greatest small-cap turn around runs in history. I do hope they can manage to get back on track.

    Advice to ManagementAdvice

    Remove the CEO. Stop make excuses for poor cultural habits and bring in professionals to help. This company could be a great company fulfilling a great mission.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Most unprofessional place I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lexington, NC
    Current Employee - Customer Service Representative in Lexington, NC

    I have been working at Vitacost full-time

    Pros

    Some of the people I work with are nice. It's a very casual dress policy.

    Cons

    Compensation is not good at all. Moral is very low. Training is a joke. The call center is nothing more than a room with tables lined up with employee's sitting about 2 feet away from the next person. There are no cubicles. There is one bathroom that one person at a time can use in the call center for about 100 people to use. I have worked in customer service for a long time and, by far, Vitacost.com's customers are the rudest people, mainly because management does not care about customers or doing what's right for them. I was promised in my interview that I would get every other weekend off. That didn't happen. I'm now working every weekend. If you use more than 11 min of after call work time for the entire 8 hour shift, you get in trouble. You get 3 min in 8 hours to use the restroom, or once again, you get in trouble.

    Advice to ManagementAdvice

    I don't even know where to begin.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Going down...unfortunately

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vitacost

    Pros

    The checks clear the bank.

    Cons

    Everything you are reading here is true unfortunately. It has a decent products, decent possibliities, but unfortunately, the leadership team can't make their minds up about profitability. Today's news says that the 3rd largest investor wants the company put up for sale. OMG, more drama here. I have to look now before it's tto late. Google, vitacost news and read for yourself. Also, our stock tanked big time and can't recover. There are so many competitors out there; it's amazing that this place even exists. And the IT group should all be replaced including the CIO who still can't seem to get things straight over on that side.

    Advice to ManagementAdvice

    Sell and get out while you can. Best advice anybody will give you.

  10. 3 people found this helpful  

    Unrewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Departing Employee in Boca Raton, FL
    Current Employee - Chief Departing Employee in Boca Raton, FL

    I have been working at Vitacost full-time (more than 3 years)

    Pros

    It's a pleasure to work with everyone in this organization who does not have "chief" in their title.

    Cons

    What exactly does the chief merchandising officer who makes $300,000 do aside from ask rhetorical, confusing questions?

    Advice to ManagementAdvice

    You probably should replace everyone with a "C" in front of their title, including yourself, and especially the "chief human resources officer" that no one goes to because she's a terrible person with a terrible attitude.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vitacost

    Pros

    Exposed to a lot of different learning experiences

    Cons

    All cubicles have been taken down. If you are someone that likes a semi-quiet environment to focus, this may prove to be challenging.

    Recommends
    Positive Outlook
    Approves of CEO

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