Vitacost

  www.vitacost.com
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Vitacost Reviews

Updated July 1, 2014
Updated July 1, 2014
53 Reviews

1.8
53 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jeffrey J. Horowitz
36 Ratings

Review Highlights

Pros
  • Filtered water system and 2 monitors, like someone else said (in 4 reviews)

  • Also, we are a health and wellness company, have you ever tried to feed this type of person (in 2 reviews)


Cons
  • Nice people, but warped leadership, particularly all C level employees and IT (in 7 reviews)

  • Not a friendly work environment and to many people in Leadership working hard and not smart (in 5 reviews)

More Highlights

38 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    overly stress full job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The best part of working here is getting to talk/help people all over the world

    Cons

    Challanges of working with Vitacost was handling being cussed out everyday

    Advice to ManagementAdvice

    Be more involved with your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Most Here is Unfortunate But Absolutely True

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice office space, easy commute in a great city. The managers are intelligent and cooperative

    Cons

    My experience at Vitacost has turned into a stressful circus filled with clowns. There are many people at this company that have stayed over the years simply because they won't be able to find a new position with the old technology that is used here. The software development teams are led by a former military person who became involved with law enforcement; is this what a strategic company should have as their C level technology leader? No.

    The development that is being done on the site is old, cannot be integrated properly into any older technologies and frankly is stressing many departments out including development and QA. The IT team does nothing to integrate any type of metrics or performance results ton better their position. With hundreds of competitors on the market willing to sell snacks and vitamins, it's no wonder that they are at the bottom of the list. For years, they have been trying to find the magic bullet to propel them to success with no avail or success. There has been major level turnover (Managers, C level firings and quits) that unfortunately is permanently staining their already bad reputation.

    Managers are being promoted to directors, sr. directors without and reasonable justification other than they know how to play the game of politics and drama. I initially enjoyed working their until the former CFO left and then the CIO, then the other CIO and now the CMO and the VP of marketing. Recently, the CIO also brought in ANOTHER person from his previous company as his assistant; I am not sure why this company does not promote from within. This was one thing that prompted me to re-evaluate my career there - new people without allowing internal people to be promoted.. The company was good a long time ago, but now is just spinning wheels trying to make a profit. This is why I left; for fear of an inevitable lay off. So many of my friends have done the same.

    On a final note, I would like to say that my evaluation of the company is how I see it as a person who decided to quit; not a firing or layoff. I wished that many other people would also voice their opinion once they've left. Unfortunately, nothing can be done with this company or it's poor leadership other than hope and perhaps bankruptcy or a sale. I wish my friends well and hope the best for the remaining people that were pleasant during my tenure there. May you all find peace and happiness in new positions or your current one should Vitacost turn around.

    Advice to ManagementAdvice

    Change the leadership again, but with board approval, The CCIO and CFO are friends from an old company which doesn't really say much for the CEO's approval. The CEO is a sexist person and is annoying with 100% constant micro management and insults.

  3. 3 people found this helpful  

    Favoritism is the way to work your way to the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I enjoyed the open atmosphere being that at my prior job we worked in separate cubicles. It was a dramatic contrast to interact with my colleagues quite readily being that no matter what department you worked in, you had no task that you couldn't complete without other members from your team.

    Cons

    I worked at Vitacost for a little over a year. There were several things that troubled me that led to my decision to look for another job and leave when offered a position at a company for less money and further commute. I realized I was driven to this decision as the mood at the company kept steadily declining and witnessing things and actions of people I could no longer stand. I decided working in such a negative environment was no longer worth it or healthy.

    I believe the beginning of the end was when the former CMO ( a great guy - and a loss to Vitacost) decided to leave several months after a new c-level employee was hired. It was quite obvious to all that this new exec was clueless. Being a public company, executive salaries are public knowledge. It was so baffling and infuriating to know the ridiculously high six-figure salary this guy was raking in. He created rifts in departments that were at one-time smooth running, is never in the office, at times verbally abusive. He's not the type of person who should have such a high level, visible position.

    Another thing I could no longer tolerate was seeing the favoritism the CEO had towards his select few middle management members. If you pretend to know how to do pivot tables, talk like you know numbers, be absolutely hated by practically the whole company, you get promoted to a Senior Director position. A mystery to all.

    Another way to become a favorite is to dress like you're going to a night club wearing short skirts and low cut tops. Me being a guy, I can attest to why this would be a favorite by the CEO! All kidding aside, the sexual undertones, open flirting and bantering - truly, after a while, the attention getting tricks became old and annoying. Then, to get a promotion when she too, like the new c-level, is totally clueless, is quite troublesome especially since everyone knows this is too close of a relationship. The speculation of an inappropriate relationship simply can't be avoided.

    Threaten to quit - no problem, lets give you more money and a new title. This happened with another of the CEO's favs. Last laugh on him though. This person ultimately quit anyway several months later.

    It's no wonder Vitacost can't make a profit. This is a company run by managers, directors and c-levels who don't know what they are doing other than knowing how to play the CEO.

    Advice to ManagementAdvice

    Recognize the TRUE talent you have working for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Objectively one of the worst personal and professional experiences of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    To reiterate other reviews - they made payroll on time, every time. I found my total compensation to be fair.

    Cons

    The CEO is well intentioned most of the time, and he can be pleasant to talk with at times, even funny. But he's secretive, selfish, rude, intolerant, and known for being prone to public outbursts. In my 2+ years at the company, he publicly "shame-blamed" employees in front of colleagues no less than 5 times that I was present to witness. Vitacost has bare-open seating, so this occurred within earshot of 100+ people each time. If anybody had caught one of these with a camera phone video and put it on YouTube, it would catch serious media attention.

    Everything in his mind is zero-sum. That is to say, if anything goes wrong, it must be somebody's fault and they must pay by being belittled and yelled at. I've never seen people cower at a superior like this outside of the military. I've never seen so many people stressed to the point of physical illness as I have at the corporate office of Vitacost. It was, frankly, disgusting and heartbreaking to see otherwise good people get trampled on professionally and emotionally every day. The games that management plays with the employees, at the behest of the CEO, is borderline psychologically abusive.

    Too, and perhaps more importantly regarding the possibility of success for the company, the CEO is simply not of this technological era. He literally barely understands how to work his computer. Others have noted this in their reviews, and they are not exaggerating. But lets be honest, as the CEO, he doesn't really need to use his computer, because his job and his value, like any CEO, is to bring direction, leadership, vision, and managerial wherewithal to the organization. I've never seen such a lack of all of those at a company primed for success. Lastly, he does not understand the intersection between retail and technology, a concept otherwise known as ecommerce.

    The business model is sound. To be clear, much of management are not bad people. The rest of the C-level and middle managers, are altogether great, well balanced people who work hard to make a difference. Customers want the products that they sell, and for the most part, Vitacost does a great job at delivering those products. But yet they still manage to lose millions of dollars every single quarter. Its incomprehensible to me that investors keep dumping money into this company. If this company manages to turn itself around, it will be one of the greatest small-cap turn around runs in history. I do hope they can manage to get back on track.

    Advice to ManagementAdvice

    Remove the CEO. Stop make excuses for poor cultural habits and bring in professionals to help. This company could be a great company fulfilling a great mission.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    The worst job and company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    Pros

    $100 to spend each month on the website on Vitacost products only. That then got cut to $50 a month until they finally got rid of it all together. Free lunch on Fridays until that cut that as well. 4 weeks of PTO but if you used too much of it you were looked at funny by upper management and could have cost you your job.

    Cons

    No job security. A CEO with no vision, a CMO that is overly concerned about making everyone think that Ironman products and competitions was the way of the fitness world when no one in the company gave two craps. He brought in all these Ironman products that did not cell. Given stock options but the stocks were dropping. The 2nd largest share holder suggested selling the company and taking a loss. This company is going no where and cannot compete with the other large companies in its market. Vitacost will not be around much longer.

    Advice to ManagementAdvice

    Who cares they wouldnt listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Most unprofessional place I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lexington, NC
    Current Employee - Customer Service Representative in Lexington, NC

    Pros

    Some of the people I work with are nice. It's a very casual dress policy.

    Cons

    Compensation is not good at all. Moral is very low. Training is a joke. The call center is nothing more than a room with tables lined up with employee's sitting about 2 feet away from the next person. There are no cubicles. There is one bathroom that one person at a time can use in the call center for about 100 people to use. I have worked in customer service for a long time and, by far, Vitacost.com's customers are the rudest people, mainly because management does not care about customers or doing what's right for them. I was promised in my interview that I would get every other weekend off. That didn't happen. I'm now working every weekend. If you use more than 11 min of after call work time for the entire 8 hour shift, you get in trouble. You get 3 min in 8 hours to use the restroom, or once again, you get in trouble.

    Advice to ManagementAdvice

    I don't even know where to begin.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    An Excruciating Year - There Are Far Better Opportunities in this Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    Pros

    I have intentionally waited for several months after my resignation to write this review. This was to provide some separation between the experience and allow me to be more objective in the review.

    The relocation package, salary, and bonus (had I stayed to receive one) were all generous. The office itself was clean, in a nice area, and featured a small on-site gym as well as multiple break rooms with the occasional free sample. The samples were typically the Vitacost house brand supplements that were at or near expiration, however. I also had the opportunity to work with some very talented people, who mostly left for better companies and opportunities over the course of my year with the company. There was also a small health foods 'store' in the front of the office which sold healthy foods, snacks and drinks at cost. The company also provided medical and dental benefits, but they were probably about as average as they come in terms of price and overall quality.

    Cons

    Leadership is by far the biggest obstacle this company faces. The CEO is one of the least likable people I've ever worked with. He shows a complete lack of respect for those around him (except for a small crew of several men who he apparently holds in high praise and can do no wrong), including the other C-level members and senior management. I once brought this up with the head of the Human Resources department, who explained it away with a shrug, stating that the management style is "a bit rough around the edges because the CEO is more of an entrepreneur than a typical Chief Executive." This explanation rang hollow because being a professional and being an entrepreneur are not mutually exclusive.

    Beyond this, the company can never seem to pick a certain direction to move in. Instead, the company fumbles from one sale to the next, focusing almost all efforts on short term objectives (the monthly site-wide sale) instead of growing a healthy customer base (the customers who do happen to shop at the site are quickly bombarded with spam level amounts of email after a single purchase). The IT department was also a tangle of new and old legacy systems, duct taped together with fingers crossed that the site wouldn't burn down every night. The IT staff always seemed to be strapped for time, under incomprehensible pressure, and faced with the inane questions of a CEO who can barely operate his own iPad, let alone operate a supposedly up-and-coming online health products retailer.

    Advice to ManagementAdvice

    At this point, put the company out there and let a decent group acquire it while the name is still worth something. Failing that, maybe the shareholders will recognize the issues and ask the CEO to sell his shares and walk away.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 5 people found this helpful  

    Don't waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  Boca Raton, FL
    Former Employee - Marketing Manager in Boca Raton, FL

    Pros

    Couldn't find any advantages besides quitting.

    Cons

    Lack of direction, ego management and lack of strategy. No solution for success in long term...losing money everyday and it will not stop until a new CEO is put in

    Advice to ManagementAdvice

    Change CEO stockholder!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    I just quit today!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Check clears and there is parking.

    Cons

    Company is being urged to be put up for sale by 3rd largest investor. Disgusting excuse for a company. Horrible experience I wouldn't recommend to anybody anywhere regardless of how much you need employment. Nice people, but warped leadership, particularly all C level employees and IT. They are clueless how to properly develop software and deploy smoothly. Nothing but drama and bugs that can't be fixed in ancient technology.

    Advice to ManagementAdvice

    None. They will soon be out of business or sold to a leading retailer.

  11. 3 people found this helpful  

    Going down...unfortunately

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The checks clear the bank.

    Cons

    Everything you are reading here is true unfortunately. It has a decent products, decent possibliities, but unfortunately, the leadership team can't make their minds up about profitability. Today's news says that the 3rd largest investor wants the company put up for sale. OMG, more drama here. I have to look now before it's tto late. Google, vitacost news and read for yourself. Also, our stock tanked big time and can't recover. There are so many competitors out there; it's amazing that this place even exists. And the IT group should all be replaced including the CIO who still can't seem to get things straight over on that side.

    Advice to ManagementAdvice

    Sell and get out while you can. Best advice anybody will give you.

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