Vonage

  www.vonage.com
  www.vonage.com

Vonage Reviews

Updated December 2, 2014
Updated December 2, 2014
101 Reviews
2.9
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vonage CEO and Director Marc Lefar
Marc Lefar
54 Ratings

Review Highlights

Pros
  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)

  • Great pay, good people overall, nice tablet, upper management very good (in 5 reviews)


Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • The call center is located here and it can attract a young less experienced crowd (in 8 reviews)

More Highlights

29 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Weekend hours- Independence without direct supervision

    Cons

    Poor communication, messed up pay rate

    Advice to ManagementAdvice

    Get good supervisors who actually know how to manage

    Doesn't Recommend
  2. 2 people found this helpful  

    Get out while you can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Holmdel, NJ
    Former Employee - Anonymous Employee in Holmdel, NJ

    I worked at Vonage full-time (more than 8 years)

    Pros

    My early years were great, where it was definitely an environment of fun and team.
    Most of the people are great and fun to work with.
    They sometimes provide activities & events to lift morale.
    Decent benefits and vacation days.
    Community Volunteer program.
    Onsite Cafeteria w/$100 monthly meal allowance (although, you will grow tired of the food very quickly because it's the same menu every month)

    Cons

    If you are promoted from within, you will be grossly underpaid. HR will acknowledge that you are underpaid, but then never do anything to correct your paycheck. Positions aren't given to the best candidates, instead promotions are handled politically.

    Lack of communication across the company, especially to the Care Organization when products are being launched, which often lead to poor rushed roll outs where most individuals are not prepared because most information is missing up until a few days before roll out.

    The company claims to take employee feedback, but I couldn't tell you the last time I saw an employee suggestion that was acted upon. There's an annual "Great Place to Work" Survey, which most people are told how to answer.

    Management does not always appear to support the worker or their growth. You will be given a yearly goal to improve your skills, however when you present your manager with options, they are often declined because of budgetary reason and are instead told to just read articles on the internet

    The only way the company is able to make money is to consistently raise prices on existing customers. Poor marketing department that doesn't know how to attract new customers, which is causing tenured customers to leave due to raising rates. It's like they don't understand how business works.

    A LOT of layoffs recently, and the process by which people are laid off appears backwards. Many of the harder workers with strong work ethics are laid off, while the people whose job function you couldn't explain no matter how hard you try because it's a made-up role or people who truly are poor performers are kept on board. When they let you go, they tell you that you no longer match the job description, but when you ask for the new job description, it's what you are currently doing.

    Advice to ManagementAdvice

    Take a good look at the entire organization - do you really have the right people in the right roles? (The answer is No)

    Re-evaluate your marketing program and learn how your consumers really utilize phone service in this day-and-age.

    If you are going to do layoffs, lay off the correct people - there are plenty of people there who don't bring value to the organization.

    Doesn't Recommend
    Negative Outlook
  3.  

    My experience has been pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage full-time

    Pros

    You can move around in the company within diffrent departments

    Cons

    the salary isnt great at all the company is below average with pay rate

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Okay If You Need Extra Cash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Snellville, GA
    Current Employee - Sales Representative in Snellville, GA

    I have been working at Vonage part-time (less than an year)

    Pros

    - Paid weekly
    - Builds confidence, since you're job is to walk up to random people and ask if they want to buy our product.

    Cons

    The hours are long, you work alone -- so everything falls back on you, and not much help from management, and I work in a store that has barely any foot traffic and will probably close down within the next two years.

    Advice to ManagementAdvice

    Improve the product so that we can compete better with our competitors, and help your sales people get sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    What a bittersweet experience (more on the bitter side)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Holmdel, NJ
    Former Employee - Anonymous Employee in Holmdel, NJ

    I worked at Vonage full-time (more than 5 years)

    Pros

    Vonage Campus has been named Building of the Year( if that means anything to you), $100 monthly food credit (although the food is expensive and low quality), I have worked with some good agents in Inside Sales and the Customer Care Organization. Compensation package (Pay, benefits, and time off) is pretty fair.

    Cons

    Where do I begin? Supervisor level and above do not have your back, you will be left out to dry. False promises in offering opportunities for advancement, no room to grow. Managements asks for ideas and ways to improve the work place, they require you to fill out an annual Great Place to Work Survey, but they take your ideas and basically trash them without reason. (Why ask?). Speaking of the survey, there is a supervisor there who basically threatens their agents to send in a good survey about them. I can go on and on but I'll leave it alone............

    Advice to ManagementAdvice

    I would offer advice, but Management will not care about my opinion (SHAME)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    VBS - Thoroughly un-professional- not colleagues - the senior management team. HR does not support employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Vonage full-time (less than an year)

    Pros

    The Technical team are the only asset Vonage Business Solutions has.

    Cons

    The upper management are struggling to keep their little kingdoms and suffer from inflated egos vis-a-vis hierarchies. They are not interested in improving the culture, which is non-existent in the first place. They care more about keeping the power within their kingdoms. The company is going through rapid changes: who you report to might change from week to week, and then no one will tell you WHEN the change is effective except to catch you 'off guard', especially if you are performing well and causing your boss feelings of insecurity. No communication and very rude 'put downs' from managers if you do not play the suck-up games or ask them questions thinking they know the answers, but turns out they don't either! HR function is a puppet show.

    Advice to ManagementAdvice

    Clean house. The senior managers, no matter how 'skilled' will eventually sink this ship if the crew hates and revolts.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Too short to truly judge

    Former Employee - Technical Writer in West Freehold, NJ
    Former Employee - Technical Writer in West Freehold, NJ

    I worked at Vonage as a contractor (less than an year)

    Pros

    Fantastic cafeteria and Ops Center

    Cons

    Poor budgeting. Mismanagement. As a contractor you get treated like crap.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advance Operations Technician I in Holmdel, NJ
    Former Employee - Advance Operations Technician I in Holmdel, NJ

    I worked at Vonage full-time (more than 5 years)

    Pros

    Great pay Hourly employees are great to work with. Medial and Dental are great.

    Cons

    Middle management doesn't tells upper management the truth about the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Vonage is definitely a sinking ship! Massive LAYOFF!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Holmdel, NJ
    Current Employee - Technical Support in Holmdel, NJ

    I have been working at Vonage full-time (more than 5 years)

    Pros

    It was nice to have an on-site cafe and the $100 towards food each month. Great co-workers and atmosphere. Also the summer picnic is fun!

    Cons

    No room for advancement. After 5 years of working here they just let 50% of the workforce go. Customers are rude and obnoxious. Always about the numbers which are almost impossible to attain!

    Advice to ManagementAdvice

    Provide the star employees to advance. Lay off the correct employees (bottom performers)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Company is just ok - clientele will drive you crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent in Holmdel, NJ
    Former Employee - Customer Care Agent in Holmdel, NJ

    I worked at Vonage full-time (less than an year)

    Pros

    They tried to instill teamwork
    Smalll perks -free lunch,games

    Cons

    Salary - barely getting by
    Constantly under the gun with time - everything is clocked
    Worst customers in the world to deal with - rude and insulting

    Advice to ManagementAdvice

    Upper management does not support employees at all
    Poor planning on hiring people

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Vonage Photos

Vonage office

+ Add Photo

Work at Vonage? Share Your Experiences

Vonage

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.