Vonage Reviews

Updated September 8, 2014
Updated September 8, 2014
95 Reviews
3.1
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vonage CEO and Director Marc Lefar
Marc Lefar
53 Ratings

Review Highlights

Pros
  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)

  • Great pay, good people overall, nice tablet, upper management very good (in 4 reviews)


Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • The call center is located here and it can attract a young less experienced crowd (in 7 reviews)

More Highlights

31 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    good pay, manager too demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  El Cajon, CA
    Former Employee - Sales Representative in El Cajon, CA

    I worked at Vonage part-time for less than a year

    Pros

    Good pay great coworkers great environment

    Cons

    selling home phones is very hard due to everyone having cell phones, manager only cares about sales instead of employees

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Average business in declining industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage full-time for more than 8 years

    Pros

    The people at Vonage are very easy to get along with. People "in the trenches" generally work together well and want to do the right thing. The company is fairly generous with time off and other such fringe benefits.

    Cons

    The higher level direction of the company is very erratic. It tries to do everything at once by constantly shifting focus between multiple concurrent priorities. This contributes to burn out for the employees stuck doing the work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Atlanta, GA
    Former Employee - Customer Service in Atlanta, GA

    I worked at Vonage full-time for more than a year

    Pros

    It has a very family like culture. Co-workers were great. The benefits are also really good.

    Cons

    Management needs a lot of training. They only promoted their friends. If you don't like to be micromanaged I would highly not recommend working here.

    Advice to ManagementAdvice

    Less micro-management, bring people from the outside to do internal promotions.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    A 21st Century company that tries to reward it's Employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - On-boarding Agent  in  Holmdel, NJ
    Former Employee - On-boarding Agent in Holmdel, NJ

    I worked at Vonage full-time for more than 3 years

    Pros

    Great training for tech agents and ample opportunity for promotion if you want to study and work hard. Good work environment and great food. Pay is good and can be great if you move up. Overall a pleasant environment if you just want a job in the communication industry.

    Cons

    Some politics to say the least. Some real idiots manage to get supervisory positions (again, some politics). Draconian rules about attendance, maybe that has changed since I left. I worked there for almost 4 years and was released without a care because of one mishap with a customer who was abusing me on the phone (I hung up, a big no, no).

    Advice to ManagementAdvice

    Less meetings about BS and more pay and flexibility for the employees This was the direction the company was going in when I first arrived (just before there was a major management and employee shake-up).

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Supervisor review.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage full-time for more than 8 years

    Pros

    Over all it was a good company to work for.

    Cons

    Certain supervisors should not be working there, that is the only bad reason to not work there.
    They have no people skills, but for some reason upper management protects them.

    Advice to ManagementAdvice

    Get rid of supervisors that don't know the business or how to treat your employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance  in  Holmdel, NJ
    Former Employee - Finance in Holmdel, NJ

    I worked at Vonage full-time for more than 5 years

    Pros

    Salary or hourly wage. Overtime and personnel days.

    Cons

    Quotas, Not much upward mobility.

    Advice to ManagementAdvice

    Better Q&A among associates.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Sales Inside Walmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage part-time

    Pros

    Good job love interacting with different people, you learn so much from each customer you talk with. Hourly plus commission. Job is pretty smooth and you work inside a walmart so its great knowing different people.

    Cons

    Sometimes you have to travel to a certain place. People don't have a credit or debit card so if they don't you can't sell them because the company does not accept pre paid cards. They also need to have internet, most of the people who go to walmart do not have any internet and do not want internet. It would make it easier if Vonage actually came up with internet plan aswell.

  9.  

    No real room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Free lunch, good benefits, gym, picnic

    Cons

    No growth, misleading assessment of the companies success or failure.

    Advice to ManagementAdvice

    Get rid of outsourcing. Reduce the amount of VP's and Directors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Ok Job If you Like being outside on the sun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  San Ysidro, CA
    Former Employee - Sales Representative in San Ysidro, CA

    I worked at Vonage full-time for less than a year

    Pros

    Great pay
    great hours
    meet new people

    Cons

    need to meet the sales quota or you are fired
    some times you work under the sun
    theres no breaks

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Vonage sales inside of Walmart

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage full-time

    Pros

    There is a base plus commission. The environment is really nice and chill. The product itself and the promotions are pretty good. You get to talk to people and the daily tasks are really simple.

    Cons

    Sometimes it's hard to get a hold of management and that holds up interaction with customers at times. Some mangers are more aggressive than others and want to be duplicated instead of letting you be yourself.

    Advice to ManagementAdvice

    Find a better way to deliver promos and communicate with reps.

    Negative Outlook

Worked for Vonage? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.