W.W. Grainger

  www.grainger.com
  www.grainger.com

W.W. Grainger Reviews

Updated November 30, 2014
Updated November 30, 2014
590 Reviews
3.5
590 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
384 Ratings

Review Highlights

Pros
  • The profit sharing is very generous and it is a good reason to stay with the company (in 134 reviews)

  • Company strives for work/life balance and provides opportunities for growth (in 33 reviews)


Cons
  • The company projects a strong work/life balance, but in reality this is hardly the case (in 21 reviews)

  • The flat out lies people tell you especially upper management is so bad people do not believe anything (in 20 reviews)

More Highlights

46 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Stacking The Deck

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at W.W. Grainger full-time

    Pros

    Obviously WWG understands it has a retention problem and a hostility among their work force or they wouldn't be posting "false positive" reviews here. Good! The first step is admitting there is a problem.

    Cons

    The people posting good reviews here are either brad new, because the talent has left and they were just recently hired, or corporate goons. There is not one person i know within the thousands of Account Managers that enjoytheir job. They are underpaid, over micro-managed, and direspected.

    Advice to ManagementAdvice

    Get new Management.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Nonsense hasn't stopped

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger

    Pros

    Decent health care benefits and PST. Remember they are decent not great.

    Cons

    Office politics will make you both frustrated and depressed. Some people work very hard while others will spend time on the Internet and believe it or not get better reviews.The flat out lies people tell you especially upper management is so bad people do not believe anything.

    Advice to ManagementAdvice

    Management won't listen to any advice. Look at how people got their jobs and promotoons and it will make you sick to your stomach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    If it weren't for the sales experience I learned, I would say terrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Chicago, IL
    Former Employee - Anonymous in Chicago, IL

    I worked at W.W. Grainger full-time (more than an year)

    Pros

    -Well known company
    -Great sales training program
    -Lots of opportunities to grow in the company

    Cons

    -Terrible management
    -Everyone acts like they're still in high school; gossiping and constantly involved with drama
    -All about politics; certain people/managers single out those to not like making it near impossible to grow within the company, let alone focus on your job. Those they chose to like will be able to grow within the company. The reasoning for it: unknown.
    -The pay is awful

    Advice to ManagementAdvice

    Management really needs to step up and take charge. The reason there's such a huge turnover is because of the treatment of your employees, as well as the lack of help by those were supposed to look up to for guidance. There are certain managers who do take charge, however, they've let it go to their heads because they act like they own the place and put other people down, making them feel worthless and belittle them. That's not the way to run a team let alone an entire floor. That's a good way to have everyone resent you which is what is happening right now. There are two great managers out of four. That's not so good and there's also a ton of people leaving. That's not so great either. Structure is needed, guidance is needed, positive reinforcement is needed and someone who takes charge without micro managing your every move is needed. Then maybe your floor wouldn't be in as bad of shape as it is.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    DEPENDS ON BRANCH LOCATION

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at W.W. Grainger full-time (more than 5 years)

    Pros

    Good pay, love the family spirit atmosphere with other co-workers. However branch Manger only CARES ABOUT HIMSELF.

    Cons

    Changing too much. Not secure. Advancement is NOT on MERIT. If your Mid market manager likes you then Your good. If you challenge him about policy then your screwed. By challenge I mean by offering a new process which they SO CALL they want however don't. Your marked for LIFE. Sad part is I like other mid market managers. DON'T TRUST or BELIEVE in his leadership. REALLY SAD cause I use to LOVE Grainger until the company kept changing way TOO FAST we will end up like VERIZON. We will forget about what truly matters the CUSTOMERS.

    Advice to ManagementAdvice

    Talk to your employees about their leadership, why are some still doing the same job for over 5 years and there IDP hasn't even been worked on since there manager won't go to bat for them when they need time off the phone. Also most important we pride ourselves on number 1 customer service however how do you really WOW the customer when your taking 100 calls a day. Don't penalize your "team member" for calling back a customer to insure that there issue is solved. GO BACK TO TRULY CARING ABOUT YOUR CUSTOMERS INSTEAD OF WORRYING WHY YOUR AGENT WAS IN THE BATHROOM FOR 10 MINUTES. I APOLOGIZE FOR GOING NUMBER 2 & COULDN'T WAIT FOR MY BREAK ��

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Clueless Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Lake Forest, IL
    Current Employee - Business Systems Analyst in Lake Forest, IL

    I have been working at W.W. Grainger full-time (more than 10 years)

    Pros

    Lot or old timers in IT who know the business in and out.
    Friendly environment.
    Flexible schedule
    Great Work life balance and benefits

    Cons

    Present situation is chaotic at best.
    Clueless upper management
    No value for seasoned employees.
    NEW management too busy laying older employees at any expense and hiring expensive contractors.

    Advice to ManagementAdvice

    Get your act together or get out. You have failed us through out this year.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Ask about employee retention before you start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Management Specialist in Lake Forest, IL
    Former Employee - Product Management Specialist in Lake Forest, IL

    I worked at W.W. Grainger full-time (more than an year)

    Pros

    Nice work environment, great on-site health club and cafeteria, excellent resources, high-growth industry -- making hay off of global warming.

    Cons

    You either fit the Grainger corporate culture or you don't...and a significant number (25%?) of employees wash out here in the first year and a half. That's why reviews are so great - those are the survivors.

    Grainger has the most intense political environment of any company I've ever seen. Everything is gamesmanship - who you know, who you can know, who you don't know. Some managers attend 12 meetings a day, because meetings *are* management jobs. Doesn't really matter what you get done because everything will change as soon as positional musical chairs begins. People move jobs a LOT at Grainger - often after they've only been in a job for 9 months.

    Advice to ManagementAdvice

    I don't know how to advise management. Clearly management has built what they want. Potential employees: they aren't going to change for you, so take a long, hard look before you go there.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 9 people found this helpful  

    READ THIS! - WORK FOR BASE - NO COMMISSIONS! HIGH TURNOVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at W.W. Grainger full-time (more than 5 years)

    Pros

    Healthy financially in the stock market. Largest MRO company in the industry. Good benefits.

    Cons

    READERS BEWARE! I have read some of these reviews with high marks and I can tell you that this is not the case. Perhaps these are reviews from the entry level sales representatives who make very low salaries but are easily excited about getting an iPhone, a laptop and a company vehicle. Give them 12 months and they realize they are tired of being on a Top Ramen budget. There is an EXTREMELY high turnover rate. The common conversation amongst the ranks revolves around interviewing elsewhere or who is hiring. Sales goals are unrealistic and continue to increase every 6 months by double digits and we are not talking in the teens but much higher. Average tenure of a sales manager is 12 - 18 months. Commissions are little to none. A high pressure approach is used to push you to try to make these unrealistic numbers but you wont and with it you make no commission. To top it off, like some reviews have mentioned on this site, Grainger has an online company who sells MUCH CHEAPER than what your allowed to or forces you to discount and once again your business goes to this online store or your commission is blown! There are just too many ways you as a sales person will be blocked from being successful here. Senior Management doesn't want to hear these challenges and are only interested on how you will achieve the impossible and how Wall Street and their stakeholders relish in the profits.

    Advice to ManagementAdvice

    This company was a great company to work for. I have heard this from departing employees who spent years working here. But the company no longer does the right thing when it comes to paying commissions or setting goals for people. All we ask is that you do the right thing and make us proud of working here again and proud to refer someone to work here. At this time the message from you is that of not caring to hear our challenges and fixing a broken and unfair system.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Manager, Territory Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Territory Sales
    Former Employee - Manager, Territory Sales

    I worked at W.W. Grainger full-time

    Pros

    Best thing about this company is that you work remotely. Your team is the bright spot and working with branch personnel.

    Cons

    Horrible upper management. No work life balance. They hire key talent to manage to performance but want us to treat Gen X like babies. Its a terrible work environment where the company takes way too long to separate staff due to performance issue. Run from this company!

    Advice to ManagementAdvice

    Get it together...permafrost mentality. They are resistant to change

    Doesn't Recommend
    Negative Outlook
  10. 4 people found this helpful  

    Leadership is disconnected from the changing economic environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger full-time (more than an year)

    Pros

    great benefits, profit sharing, nice corporate HQ. There just isn't enough Pro's to want to stay or recommend this company to others.

    Cons

    leadership and employees churn constantly, they just don't care about the employee and want to lead with intimidation and at times delivering the wrong message without understanding root cause.

    Advice to ManagementAdvice

    no reason to give them advice, they know it all and only care about making a substantial profit at the sacrifice of losing employees.

    Doesn't Recommend
    Neutral Outlook
  11. 3 people found this helpful  

    Territory Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Associate in Lincolnshire, IL
    Former Employee - Territory Sales Associate in Lincolnshire, IL

    I worked at W.W. Grainger full-time (more than an year)

    Pros

    Laid back
    Great coworkers
    Some power over your companies

    Cons

    Micro-managed
    Unreliable Management
    Low pay
    Very hard to advance
    Treat employees like children

    Advice to ManagementAdvice

    Stop treating employees like children. Take feedback and do something with it rather then shutting employees down when they suggest something.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

W.W. Grainger Photos

Outside a W.W. Grainger branch, this one located at 2915 Boardwalk Ann Arbor Michigan 48104-6765 (Photo attributed to Dwight Burdette - licensed under the CCL Attribution-ShareAlike 3.0)
Grainger Atrium
Grainger Industrial Supply (Photo thanks to Flickr user rbieber, available under by-nc-nd v2.0)

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