W.W. Grainger Reviews

Updated June 25, 2015
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3.0
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W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
103 Ratings

Pros
  • Profit sharing was great until it started being funded at the expense of sales commissions (in 134 reviews)

  • Work life balance was very good (in 33 reviews)

Cons
  • Work life balance can be a challenge at times (in 21 reviews)

  • The flat out lies people tell you especially upper management is so bad people do not believe anything (in 20 reviews)

More Pros and Cons

204 Employee Reviews

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  1. Territory Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger

    Pros

    Good benefits package. Great resources

    Cons

    Lack of pay. To many tools. Becomes white noise.


  2. Sales Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Salary, benefits, training, technology, industry leader

    Cons

    High turnover in middle level management. Inconsistency in management styles. You MUST network to be promoted, this is more important than skill

    Advice to Management

    Continue to focus on work life balance as it is impossible to only work 45 hours and come close to making plan


  3. Was great, but went downhill fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Houston, TX
    Former Employee - Customer Service Associate in Houston, TX

    I worked at W.W. Grainger full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They know how to sell a job, and most of the employees are great team players. Generous PTO compensation and benefits are above average.

    Cons

    Corporate seems to be lost when it comes to vision. They throw everything at a new idea, including elaborate training, then bail on the plan as soon as it doesn't work exactly as hoped. Emails sent to all employees about record profits the previous year were followed by announcements that profit sharing would be decreased in coming years. Announcements about sponsoring a race car were followed by announcements of branch closings and work force reduction at already strained branches. Resources are thrown at the sales teams at the expense of the branch employees that are actually doing the work.

    Advice to Management

    Get in touch with the people doing the work, not just the management and sales teams that are only trying not to protect their commissions and bonuses.


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  5. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO

    I have been working at W.W. Grainger full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Decent pay and good benefits. Great people to work with. Good leadership development programs that teach essential skills for leadership success.

    Cons

    Very heavy on politics. It's not what you know or how well you do your job, but who you know and if they like you or not. Declining sales also suggests poor strategy.

    Advice to Management

    Get to know your people and learn the processes. Management focuses more on strategy than short term success, which puts our customers at risk.


  6. Helpful (2)

    Commercial Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Manager in San Francisco, CA
    Current Employee - Commercial Account Manager in San Francisco, CA

    I have been working at W.W. Grainger full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Profit sharing and benefits are great. Company encourages AM's to use their PTO to avoid burnout. Work from home to your account package.

    Cons

    Only 40% of AM's hit goal solely due to unrealistic goal setting. First year you get a decent goal, make money and then you get the shaft in year 2. If you don't make goal you are then put under microscope and subjected to a Performance Improvement Plan (PIP). You can have success with all of your other accounts but if a few drag you down then good luck. Management will make you feel like you suck at your job. Pricing and terrible goal setting is what is causing this great turnover within the AM ranks. Low AM morale. Salary is also not on point with local cost of living, if I lived in the south I'd have a house by now but in the Bay Area I'm lucky make rent.

    Advice to Management

    Up the salary for major metro areas, quit with the micromanaging, set realistic goals for AM's and don't freak out on them if they don't hit every month. Find a way to help support sellers so we are spending 2 hours at home every night trying to catch up on emails.


  7. Helpful (1)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at W.W. Grainger full-time (More than 3 years)

    Positive Outlook
    Positive Outlook

    Pros

    Great company to work for, takes care of the employees as well as they can. Fantastic benefits and a solid comp plan.

    Cons

    consistent management change over. inability to correct for goal relief at times, slow to move.


  8. Government Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Account Manager
    Former Employee - Government Account Manager

    I worked at W.W. Grainger full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great profit sharing, room for growth, great co-workers

    Cons

    The layers of middle management is unnecessary. They try to over think the sales process.

    Advice to Management

    Your DSM's need to be able to sell themselves before they are put in a role to manage sales reps.


  9. Helpful (2)

    Territory Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good work environment and great managment

    Cons

    They don't pay enough and want to keep you in your role as long as possible so not to lose money

    Advice to Management

    foster talent


  10. Helpful (2)

    Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible hours, nice people, good campus

    Cons

    Management has poor communication. They used to care about their employees, this has very much changed.

    Advice to Management

    Need to have transparent communication


  11. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL

    I have been working at W.W. Grainger full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Robust product and service offering. Grainger is a strong leader in the market, yet only has 6% overall MRO share, so there are lots of growth opportunities! Employees based in the Chicago (HQ) area have the benefit of additional corporate opportunities and different career tracks.

    Cons

    We are a company who moves slowly and needs to update our technology and sales tools to help the speed to revenue. The company is very focused on short-term results, which is typical of public companies. The field sellers are working non-stop, yet not making enough traction.

    Advice to Management

    Refine the short term and long term growth strategy. Get all sales teams aligned around similar goals and help differentiate the value of Grainger over many specific competitors. Find ways to stop overcomplicating everything.



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