W.W. Grainger

www.grainger.com
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W.W. Grainger Reviews

Updated February 24, 2015
Updated February 24, 2015
173 Reviews
3.0
173 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
173 Ratings

Review Highlights

Pros
  • The profit sharing is very generous and it is a good reason to stay with the company (in 134 reviews)

  • Company strives for work/life balance and provides opportunities for growth (in 33 reviews)


Cons
  • The company projects a strong work/life balance, but in reality this is hardly the case (in 21 reviews)

  • The flat out lies people tell you especially upper management is so bad people do not believe anything (in 20 reviews)

More Highlights

173 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at W.W. Grainger

    Pros

    Great company to work for.

    Cons

    Politics involved at local branch

  2.  

    Okay Company if you like to stay PT with no hours, and don't worry about needing to feed your family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in San Jose, CA
    Current Employee - Warehouse Associate in San Jose, CA

    I have been working at W.W. Grainger part-time (more than 3 years)

    Pros

    Great Profit Sharing
    Paid Time Off
    Flexible with life events
    Health Care for Part-Time Employee's
    Good 401K
    Employee discount

    Cons

    Lack of Hours
    No Advancement Opportunities in small Markets
    Management Favors Employee's
    Company is cheap when it comes to rewarding employees for good work.

    Advice to ManagementAdvice

    I have work for Grainger for almost 3 years. In that time, I have seen my hours slowly drop. When Grainger installed there new projected model for hours. My hours went from 30 to 15 per week. Which is not enough for anyone to live on. Bottom line is this company is loseing it's edge in the supply business. If o knew this when I started 3 years ago I would have never have started work for this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good but could be great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger

    Pros

    Good company. Good pay. Good people.

    Cons

    Grainger needs to tear down their internal silos if they want to continue to be competitive. They need to get out of their own way.

    Neutral Outlook
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  5.  

    Dock Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger

    Pros

    Set hours, good benefits, safety first environment

    Cons

    Limited room for growth in the DC

    Recommends
    Positive Outlook
  6.  

    You'll either love it or hate it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Sales Representative in Chicago, IL
    Current Employee - Territory Sales Representative in Chicago, IL

    I have been working at W.W. Grainger

    Pros

    My role at Grainger is that of a TSR. There is a ton of opportunity here both within the role and within Grainger. From the get go you go through a period of training, and before you know it, you're out calling on clients. The role is largely consultative in nature. Much less going in and selling a product than trying to solve Inventory Management issues. The job also offers extreme flexibility in your work schedule. You're out on your own 90% of the time so you can largely pick and choose your own hours. This can change dramatically based on your manager's policies, however. The position definitely offers a lot of experience. In this role you'll develop skills related to sales strategy, communication, excel, forecasting, SalesForce, organization, and time management. This is a great position for someone who typically likes to work on their own, however if you reach out people are always very willing to assist with anything. Also, this position requires that someone be very self motivated.

    Cons

    The training that you receive does not prepare you for all their is to know. I've been here for six months and I still feel completely lost about so many aspects of the role. Because you are never in an office or working with anyone, seeking help is a chore all on it's own, and due to how busy you can get, often falls to the bottom of your list of priorities. The job is very lonely at times and there isn't much of a work culture in my experience. I see people from my team once every other week on average. The money is okay, but that's relative to your performance and your expectations going in. I believe on average, TSRs make about $45k, which is much less than i expected. Overall, if you're someone who thrives on collaboration, places importance on work culture, and may have a harder time producing high caliber work with no one to show it to/make sure that you do, then this job probably isn't for you.

    Advice to ManagementAdvice

    There needs to be more training. It's crazy how much there is to learn in the role. Although I feel I learned a lot from training, it didn't REALLY prepare me for being out in my territory on my own.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger full-time (more than 5 years)

    Pros

    great company to work for

    Cons

    Corporate structure needs work, all over the place and a lot of job movement.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great friendly culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Consultant in Lake Forest, IL
    Current Employee - Learning Consultant in Lake Forest, IL

    I have been working at W.W. Grainger

    Pros

    Everyone at every level is very friendly and willing to share information.

    Cons

    Because a lot of team members have been with the company a long time, sometimes changes take longer, because there's a "that's how we've always done it" mentality.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good company with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger

    Pros

    People work really well together

    Cons

    People feel they must be careful what they say in certain leaders

    Advice to ManagementAdvice

    Recognize people for providing their perspective

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    TSA role review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSA in Lincolnshire, IL
    Former Employee - TSA in Lincolnshire, IL

    I worked at W.W. Grainger full-time (more than a year)

    Pros

    - stable company
    - never forced to work extra hours
    - BENEFITS
    - hire from within ( not as big a pro as you would think, see below)
    - NSSM! (trade show for all sales employees, free trip to Florida)
    - PTO
    - brand recognition

    Cons

    ***Keep in mind this is a review for the TSA role only (not TSR or any other sales positions)

    - as a newer division of the sales department this division is fundamentally flawed. The turnover is outrageous and someone is fired or quits weekly (literally, weekly)
    - You won't get fired for under performing because the goals are so unrealistic that they don't really expect anyone to hit goal...PS: if you are under goal you are making about 30K a year before taxes
    - I was consistently over goal and only made around 40K
    - 95% of the TSA department was at or below my level and those that were making a decent amount of money, by which I mean 60K+ were basically benefactors of good luck
    - they over promise on income potential...only 4-5 TSAs made about 50K and only 1-2 made above 60K (see above about good luck)
    - Even though we are technically equals of the other territory sales depts, we are viewed as lowest men (or women) on the totem pole
    - indoors...all day...sometimes you won't breathe fresh air or feel sunlight on your skin ( I admit this is true of many companies but still)
    - THE BIGGEST TRAVESTY OF ALL: The next step after a TSA is a TSR...yet they hire TSRs straight out of college...as a TSA you basically work as an intern. Do not be fooled into accepting this position unless you want a sales position where you never see cutomers
    - Speaking of customers: FEW of your customers respect you...keep in mind, you are working purely from the phones...all of your competitors are seeing them in person...ALSO, all of your customer are much cheaper (Grainger is the most expensive player out there) What does this mean for you? Well Grainger has the greatest breadth of supplies and the greatest availability. Great right? Nope, not as a TSA. You are an emergency supplier. They get everything cheaper elsewhere...you are there only for an emergency when no one else has it Grainger is not built for the small/medium size segment that the TSA role is supposed to capture
    - Zorro Tools: this is a web based supplier that Grainger owns that cannibalizes the sales of its salespeople . Zorro sells the exact same products from the exact same warehouses as grainger at up to 50% the price
    - they charge you for coffee. c'mon man.

    Advice to ManagementAdvice

    read the cons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution Center Associate
    Current Employee - Distribution Center Associate

    I have been working at W.W. Grainger full-time (more than 3 years)

    Pros

    Starting out pay isn't that great, but stick with the company and you will make a good amount. A lot of good benefits.

    Cons

    Terrible yearly raises, very strict rules, and very slow to make any improvements.

    Advice to ManagementAdvice

    Be honest about issues, always make sure your employees are well informed, and offer more training to those who want it.

    Recommends
    Negative Outlook

W.W. Grainger Photos

Outside a W.W. Grainger branch, this one located at 2915 Boardwalk Ann Arbor Michigan 48104-6765 (Photo attributed to Dwight Burdette - licensed under the CCL Attribution-ShareAlike 3.0)
Grainger Atrium
Grainger Industrial Supply (Photo thanks to Flickr user rbieber, available under by-nc-nd v2.0)

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