WAND Corporation Reviews

Updated July 1, 2015
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Dave Perrill
2 Ratings

17 Employee Reviews

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  1. Helpful (1)

    High Drama and overworked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WAND Corporation full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working with large name companies

    Cons

    The middle management is filled with drama. They will run the staff very lean requiring for long hours without assistance. There is a lack of work life balance and integrity throughout the company. They are attempting to run the culture off the book traction and so there are weekly "L10" meetings, but the management is not properly trained in how to run them, so they turn into weekly emotional feelings meetings and management takes no action on them. Because of these meetings a lot of the staff is very negative as they are already overworked and these meetings drive a lot of negativity. About 75% of the staff smokes due to high stress, so if you want a "healthy" place to work, this isn't it.

    Advice to Management

    You should probably remove a lot of the director positions that were hired in the last year. They are not value add to the culture and are sources of a lot of the misery and negativity. Listen to your associates as the managers (directors) are shielding a lot of the issues from the senior management. There is a big reason you were not named top company to work for and the issues are all solvable if you were to eliminate these directors and take action on what the associates need.


  2. Helpful (2)

    Great place to get experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TAC Technician in Eden Prairie, MN
    Former Employee - TAC Technician in Eden Prairie, MN

    I worked at WAND Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get a lot of opportunity to develop fast (in the TAC) you are kind of thrown to the wolves which is a good thing for I.T development and the TAC supervisor is a straight shooter and very fair in dealing with employees the Cons I have listed are not his fault. , past that I have nothing.

    Cons

    Staffing levels are a joke, they are 50% what they should be. Pay is horrible, especially for the work load. You can find a help desk job with a 30% higher start wage on half the work load in the Twin Cities pretty easily. Training is disorganized. The person who trains new hires also trains customers and is gone for half of your two week training period and employees are to busy to train, that is not the fault of the trainer, he does his best with the limited time he gets. Working overtime is expected, if you leave at the end of your shift it is looked down upon, you are expected to stay late. If the case count gets to high 4 hours of overtime is mandatory and you have to take it on your first day off not come in that night so part of your weekend is shot. You will always hear how they want to get things so good so you the techs in the TAC will have a low case load and can spend most of the day relaxing and putting out fires because they will hire enough people etc etc. I won't happen. If you have no experience and can handle high stress and dealing with phone calls from people with below average intelligence this job is a good place to start, the company is no place to have a career at.

    Advice to Management

    Hire more people in the TAC. Staffing levels make it impossible to make sure the cases don't fall out of SLA. The stress level and the low pay motivates the employees to find a new job and buy time until they do.


  3. Helpful (1)

    Promise of change that never comes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WAND Corporation full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Working with large name companies

    Cons

    Lack of work life balance, poor benefits (you pay half of insurance premium), Management will not get into the trenches when work is heavy, Managment will overpromise and not step in to get expectations met and put the work on the associates, false promises (free lunches, changes coming), negative culture derived off the book Traction (management doesn't know how to lead it into a positive light).

    Advice to Management

    investigate why your employees aren't happy then make actionable changes (better benefits, increase hires). You are a growing company, you can say no to clients to make it so fires arent happening all the time now.


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  5. Helpful (1)

    Friendly on the surface - Toxic behind the smiles

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WAND Corporation full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Dave is a better manager than the old group. So that's a positive.

    Cons

    Loyalty is short for anyone who expects to move up. Filling the owners pockets is priority #1. Constantly under-staffed.

    Advice to Management

    Give up already.


  6. Helpful (5)

    Worst company I've ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor/Manager in Eden Prairie, MN
    Former Employee - Supervisor/Manager in Eden Prairie, MN

    I worked at WAND Corporation full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    My co-workers were the most dedicated and intelligent people I have ever worked with. I'd hire a former Wand employee in a heart beat. I also would like all to know that Chad was one of the best bosses I've ever had.

    Cons

    I literally had PTSD from working at Wand after I walked out. I vomited as soon as I got home and then spent several weeks in a confused paranoid haze. I am still affected now. I don't think I will ever be normal again.

    My schedule was: wake up at 2:30am, work until 4:00am. Arrive at the office at 6:00am. Drive home at 6-6:30pm. Set my alarm for 11pm. Start an overnight procedure and then try to sleep for a few hours. Repeat. I was on call 24/7 and would receive calls from the overnight staff at 1am frequently.

    This was my life before I completely lost it. I quit after my daughter said "Stop yelling at me." I hadn't even realized I was doing it and she had done nothing wrong.

    Wand will bleed you dry and destroy your sanity. Please, for the love of your family, do not work there.

    Advice to Management

    It would seem that one can dress more casually now and Dave is now running the company which is a plus but please, please, please make the software work and hire additional staff when your middle managers ask for them. I probably would have stayed if I could have hired to my needs.


  7. Helpful (4)

    Dont do it - this place is bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at WAND Corporation full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, moldy old building. No room for growth,

    Cons

    Sick management and even sicker middle management

    Advice to Management

    Go away


  8. Helpful (4)

    The best employees leave.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous (They Would Fire Me) in Eden Prairie, MN
    Current Employee - Anonymous (They Would Fire Me) in Eden Prairie, MN

    I have been working at WAND Corporation full-time (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Wand has paying customers who don't have enough money to buy a competing software so they keep paying Wand support (help desk) fees.

    Cons

    Management is the worst you'll ever work with. If you are going to be satisfied with the base salary you accept when you accept the job, and you don't need the benefits, and you just keep your head down and type code, you'll be okay. If you're a sales person / account manager you'll get canned if you don't become a help desk specialist (Learn to solve your own customer's problems yourself) or if you aren't the top salesperson in the group.

    Firings seems to occur frequently despite the help desk being constantly under-staffed. Help desk tickets come in at a flooding rate. There is maybe a single employee who has been there over 10 years and he subscribes to the ownership's management style. (Not a compliment).

    Management is abrasive and likes to get in verbal arguments in front of the employees. As an employee you can either take it and be publicly humiliated or argue back and risk being fired on the spot or harassed further.

    Managements response to upset employees is "they should be thankful they have a job". This trumps any faults on managements behalf or any workplace issues.

    Very few female employees were ever hired until a "newer age" managers spent stints there hiring some females. Since then it has gotten a little better. The HR lady was acquired when Wand purchased another company. All of the members of that company still have jobs.

    The ownership has a separate bathroom only they can use. The public bathrooms don't have any paper towels (just hand blowers) and there is seldom soap available. Bathrooms are often crowded since some employees seem to hide there because they hate their jobs that much.

    Help desk people get hired for one shift and can be re-assigned to a different shift after a couple weeks causing employees to have to quit.

    There are things far worse than this regarding specific management that I refuse to go into more detail.

    Advice to Management

    Management is too ignorant to do what they need to do. Other reviewers had suggested it, but it will never change because it is a family run business.


  9. Helpful (4)

    Truly sad, unhealthy environment

    • Culture & Values
    Current Contractor - Anonymous Contractor in Eden Prairie, MN
    Current Contractor - Anonymous Contractor in Eden Prairie, MN

    I have been working at WAND Corporation as a contractor (More than 3 years)

    Pros

    Good co workers who try hard to make a difference.

    Cons

    Turn over rate insane
    Always Get rid of people that make a difference
    Software is the reason for so many issues but blame it on everything/everyone else
    Owners will tell you one thing and do another
    Owners care ONLY about themselves and their money
    Unhappy customers
    Hazardous building
    Always blame the employees when things go wrong but half the time a paticular owner told you to do it a paticular way. It always comes back to bite you.
    They have a free lunch club for "special" people every single day. If your not special too bad.
    Owners bring their kids in and they run wild every Friday and disrupt business.

    Advice to Management

    You should really take a look at all these reviews. Each person that has posted has pretty much posted the same thing over and over again. Please really take a look at what you are doing. Obviously there is an issue.


  10. Helpful (6)

    Worst company you can imagine!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk in Eden Prairie, MN
    Former Employee - Help Desk in Eden Prairie, MN

    I worked at WAND Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are people there who truly want to do the right thing although afraid to as it is frowned upon to stand up for what's right. There are people who want to believe that things will get better. There have been some new people brought in the door who are desperately trying to help.

    Cons

    There is a strong concern in the senior leadership team related to the entitlement attitude, lack of leadership and vision, lack of integrity, lack of accountability in most areas, lack of teamwork unless pointing fingers counts, and extremely poor treatment of employees.

    It appears as though anyone brought in who actually makes changes for the better doesn't last long before being driven away or simply leaving frustrated.

    one department is the dumping ground for all the company's failures. This area gets beat up nonstop. They take all the blame for all the other failures of the company. They have been through roughly nine rounds of leadership as a result.

    Don’t be exempt or you will certainly be working massive hours. It is a company expectation.

    the building is disgusting, dirty, massive leaky roof crowded, no parking, parking lot in bad shape... Bottom line there is nothing good about this building except the nice income for the owners and I am sure you can guess who owns it.

    Advice to Management

    You need some significant changes and you know who and what they are. If you tolerate the behavior much longer you won't have a business. You really have no idea how to run a successful company. Your best bet is to sell while you can.
    Your priorities of family, wallet, entitlement are certainly not going to help.


  11. Helpful (5)

    Dismal,Unprofessional, Sad,Lack of leadership - DO NOT WORK HERE

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Eden Prairie, MN
    Current Employee - Technical Support in Eden Prairie, MN

    I have been working at WAND Corporation full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very good people who have given their time and Life to a company that will never appreciate them.

    Cons

    Leadership team that is manic
    Ever changing vision... No one knows what they are doing or why.
    Unhappy customers
    Unhealthy work expectations. If your not working then you are a slacker.. 45 hours a week at a minimum

    Advice to Management

    Sell the company and go away. Let someone who know what they are doing fix the mess that you have all created. Give the people how have worked for you a chance to save their jobs.



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