WTS International
3.2 of 5 16 reviews
www.wtsinternational.com Rockville, MD 1000 to 5000 Employees

WTS International Reviews

Updated Feb 5, 2014

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3.2 16 reviews

                             

100% Approve of the CEO

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Gary Henkin

(3 ratings)

57% of employees recommend this company to a friend
8 Employee Reviews Back to all reviews
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Good company to work for with plenty of growth potential

Anonymous Employee (Current Employee)

I have been working at WTS International full-time for more than 3 years

ProsGood pay, growth potential, and plenty of resources for support

ConsClients can be awful. Stressful

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Unacceptable and you deserve better.

Massage Therapist (Current Employee)
Las Vegas, NV

I have been working at WTS International part-time for more than 3 years

ProsEmployee discount on spa services. Get to eat in the Trump employee dining room.

ConsIf you enjoy an unorganized system of management, cross your fingers marketing plans and questionable financial dealings then this company is for you. There is barely any training for new employees and mostly they just make you figure out how to do your job on your own. Just wing it is a favorite training method. Then they are quick to write you up, suspend you or fire you if you make a mistake. That is if you haven't left screaming yet. Because many people do. There is a revolving door of employees that never seems to stop going around. Which of course means being short staffed almost every shift. Or else having a very inexperienced staff, which sometimes is worse. The standards that once existed are rarely followed or taught. There is no team work, not even a sense of team. The front desk is pitted against therapists in terms of sales. Management is addicted to discounting, as they seem to believe this the only form of marketing in existence. Which contributes to the randomness of appointments. Don't get your hopes too high up for full time status, benefits or hiring up from within.

Then there is the fact that you are not really an employee of the place you are working. But still have to deal with much of the crazy mess that is Trump Hotel. The employee parking lot is a nightmare on your car with broken asphalt everywhere. And good luck finding a parking spot, you're better off parking at the mall across the street. Human Resources is not located anywhere near the property location Nevada vs Maryland, so help or guidance is difficult to get. There is very little appreciation given for a job well done and very little care for employee and guest safety and well being.

Advice to Senior ManagementRemember it is an experience being sold not just a treatment. You do a great disservice to the guest when you tell them to be there 5-15 minutes before appointment. Which means they are rushed into their robe and sandals and onto the table. Where is the time to relax? People come to us with a desire to be taken care of. Tell them to arrive 30 minutes prior so they can use the steam or sauna and then shower. It makes a world of difference. Do a google search of employees before hiring them. You'd be surprised what comes up on google that background checks fail to report. Discounting is the lowest form of marketing. Try something else.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A good place to work if you don't need to make a lot of money.

Front Desk (Current Employee)
Saint Pete Beach, Pinellas, FL

I have been working at WTS International part-time for more than 5 years

ProsA 2% gratuity added for the front desk agents and a 10% retail commission. Also, it's a pretty fun place to work.

ConsNo one is full time. It's not a place to invest your self long term. Most of the employees have other jobs or go to school.

Advice to Senior ManagementOffer more full time positions for people who want it instead of hiring twice as many part time people.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A professional, organized, and efficient organization

Fitness Attendant (Current Employee)
Alexandria, VA

I have been working at WTS International part-time for more than a year

ProsI'm always impressed by the enthusiasum of our regional managers and how well our policies are established. I feel like anyone could walk in, open our standard ops, and be able to perform any task without confusion. I really feel like I've been given tools to become a better customer service representative and I'm proud to work for WTS.

ConsI had an idea for a cost saving measure about a year ago and I mentioned it to my manager and she said she didn't think they'd use it. The corporate office implemented it a few months ago. I felt like I could have told them earlier and saved them even more money earlier.

Advice to Senior ManagementPlease keep hiring energetic, efficient people. My managers really know how to manage and motivate my team.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Shady pay scale practices and poor managers

Massage Therapist (Current Employee)
New York, NY

I have been working at WTS International part-time for more than a year

ProsNot sure this is good, headquarter presence low to non-existent and the location is quiet.

ConsHire managers with poor people and organizational skills. Intimidation and retaliation from management is common. No HR present locally.
Massage Therapist have a commission pay structure which includes product selling. It is very difficult to move up in pay structure scale or even maintain your rate, since percentage goals are high and discounted services are reduced from your pay. If you are given a discounted service to perform your pay is reduced in more ways than one. If you don't maintain an average ticket price you pay can be reduced. Evaluation is every 90 days. The stress to perform sometimes caused friction among therapist. There is no team building, but they say they want team players.
They don't tell you how the average ticket total is calculated, but make you sign a contract saying your pay is based on net average ticket total.

Advice to Senior ManagementBe fair with your therapist. You pay your managers and support staff a decent salary then nickle and dime the therapist, the people who bring in the money.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A Decent Company

Marketing Coordinator (Current Employee)
Los Angeles, CA

I have been working at WTS International

ProsThere is a lot of contact with senior management and a lot of support from the corporate office.

ConsIt is very difficult to move up in this company, especially if you start at the bottom. A lot of the hard work done by junior employees seems to get overlooked.

Advice to Senior ManagementMore attention should be paid to the work done by employees. There needs to be more information about opportunities for growth.

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Good entry level job

Anonymous Employee (Current Employee)
Rockville, MD

I have been working at WTS International

ProsCan make good friends at work. Get to travel to some pretty good hotels in the US

ConsLack of communication within the company. Lack of leadership.

Advice to Senior ManagementHire a business manager to help grow the company. Pay people market rates. Explain company policy and seek buy-in from staff. Keep consistent policy, dont change them on a whim.

No, I would not recommend this company to a friend

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WTS - neutral

Anonymous Employee (Current Employee)
Miami Beach, FL

I have been working at WTS International

ProsAt times , wts locations provide a nice enviromenment.

ConsLack of communication, and accountability. Can you say, abandonment?

Advice to Senior ManagementRe structure, less promotions of sales, more nurturing contracts.

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