Waffle House

  www.wafflehouse.com
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Waffle House Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

2.6 211 reviews

59% Approve of the CEO

Waffle House Chairman and CEO Joe W. Rogers Jr.

Joe W. Rogers Jr.

(123 ratings)

36% of employees recommend this company to a friend

Review Highlights

Pros
  • Meeting new people and having connections with regular customers(in 12 reviews)

  • flexible hours, weekly pay in cash, Christmas and new years bonuses(in 6 reviews)


Cons
  • I had to work all holidays and barely got to spend time with my kids(in 14 reviews)

  • Upper management did a lot of things that got them investigated by the labor board at one point(in 16 reviews)

38 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    While you can talk to and make friends with many people, you'll never get much more than minimum wage

    Salesperson (Current Employee)

    ProsYou can eat as much as you want and your check is docked about 1.20 every day

    ConsIf you survive the vicious gossip, you'll come to realize that you will never make much more than minimum wage.

    Advice to Senior ManagementAllow more management within each restaurant. There is one dictator and 20 pawns.

    • Culture & Values
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    • Senior Management
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    • Career Opportunities

     

    Never again.

    Anonymous Employee (Former Employee)

    ProsUnit manager took his job seriously. The place was always clean and the food fresh. Windows were cleaned once a week, floors scrubbed 2 times a day the foods were kept properly. He gave people who didn't smoke breaks as often as those who did.

    ConsSexual advances from everyone the customers and co-workers alike. I ended up serving and cooking at the same time often because the cook was too busy smoking, and when I did move to a better shift the servers were on pills doing them in the bathroom when they got a minute between tables! The drama was too much, a server ended up crying most nights. Too much stress, not worth it.

    • Culture & Values
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    • Senior Management
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    • Disapproves of CEO

    1 person found this helpful  

    Excessive Stress with more importance on table turn over for profit instead of customer service

    Unit Manager (Former Employee) Lafayette, LA

    ProsI believe there are no Pros to this job

    ConsAs a manager I would put up to 100 hours in a week. They have no assistant manger and this means you as a manager must always go back at night to do the shift change. You also receive calls 24/7 for questions or issues due to no management staff when you are not there. Excessive stress for the pay they offer. I ended up in the hospital and they were upset about this

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    dedicate your life.

    Anonymous Employee (Current Employee)

    Prosmoney, and not much else

    Consquality of life is taken from you

    Advice to Senior Managementdo what you say

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    crazy people expect insane work hours

    Unit Manager Trainee (Current Employee) Fayetteville, NC

    Prosnone, if you have a degree you are hired

    Conswalking in the door and speaking to the manager about what I thought was a good job.........expected me to work: 6:30 am to 3 pm....go home come back work 8 pm to 9 am then go home come back in 6:30 to 3 pm then go home come back in work 8pm to 9 am then go home and come back in at 6:30

    these are not management hours ............these are slave hours............the word: lincoln comes to mind

    Advice to Senior Managementgrow up and hire assistant managers for a low management turnaround

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    The huge mistake waffle house made: closing 2 stores and bring the staff from there to McCain.

    Anonymous Employee (Current Employee)

    ProsI love the customers as Well as the staff. But,the staff needs improvement.

    ConsThere's to much drama going on and the staff knows how to make it look like the other employee is at fault!!

    Advice to Senior ManagementThey need firmer management cause the staff is out of control!!

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Find something else i'm telling you! Sounds Better than what it really offers.

    Unit Manager (Current Employee)

    ProsSometimes you get to leave at 3:00pm. If you slave and throw away your life you can advance after 2 years. Also good benefits.

    Conson call 24 hours. As a manager Trainee your not respected. They throw you in a restaurant with a manager you'll one day be competing against, so how motivated will they be to train you??? YOUR NOT GUARANTEED A STORE! After you finish Waffle House University they put you on what is called "The Bench" meaning your on the waiting list to run a store. Ive seen people wait 90 days ive seen people wait 9 months I've seen people get it right after WU it all depends. Also your only payed $10.77 an hour thats nothing! then they tell you your salary is going to be $35,000 a year, which you have to work "55" hours a week, thats insane. Also, your schedule will say off this day and the day before you'll get a call saying your schedule has changed we need you to report to a store 40 minutes away to do catering or something pointless. If you have family or a wife/Husband this is NOT for you. Please don't make the same mistake I made. I'm trying to save you all. This is the worst job ever. Make the right decision your worth more.

    Advice to Senior ManagementLearn how to actually manage. Most upper management started as cooks and are uneducated so they never were taught about business or how to manage. Good cooking has placed some of the worst people in high positions with this company. This company has a high turnover rate but its not all managements fault its the greedy owners who force one person to kill themselves to make them money.

    No, I would not recommend this company to a friend

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    I have worked for company for over 2o years straight

    Anonymous Employee (Current Employee)

    ProsWork experience learning how to do every job in the restaurant business.

    ConsThey have a new mission to do what they believe is to improve the waffle house image. They want to hire only four year degree managers. Hiring people with a degree is fine but hire the right people, not just someone because they have a degree. The company is willing to push out all the long term associates that have dedicated their lives to making the company a better place and the company repays them for their sacrifices by demoting them or pushing them out to make room for the new associates with degrees.

    Advice to Senior ManagementRemember where you came from and the hardworking people that worked to make this company what it is today. If you want people with degrees to work for you offer some tuition benefits to help pay for the school. The company should be ashamed how they treat their long term associates without degrees, especially sense it was the upper management in the company that told me not to worry about collage when the unemployment was so low they where desperate for employees.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    The WORST Job in America

    Operation Manager (Current Employee) Atlanta, GA

    ProsI have been privileged to have experience some amazing events under The Yellow Sign. Over the years I have honed my Private investigator skills to expert status. I other words always be on guard for acts of buffoonery. I truly must admit the employee relationships, customer interactions and local community events are golden. There are many decent blue collar, hard working individuals within the organization that once you get to know, their likeability is insisted upon.

    ConsI am a surviving witness that this company for many is a life sucking abyss. The degree of inept managers is paramount. Every level of management (District, Division, AVP, SVP,........Board of Directors) are accomplished truth benders. There are continuous plots occurring behind closed doors to further others favor in the pecking order. Trust no one, guard your words carefully, and keep your mouth shut, if you are seeking promotion. Promotion is another skittish topic. If you are the best operator, produce results that are positive, and hit all bonus marks, moving up the corporate ladder maybe impossible if you are not in favor of the powers that be. You must be controllable, be a YES man, and have a brownish streak down your nose. The majority of upper management are uneducated good ole boys and girls who knows everything there is to know about increasing employee morale, encouraging input from others, and retaining good workers. One last note; the new CEO Walt possed a questions once. Why does Chick-fil-A building look so much better than Waffle House? News Break, they have a professional crew maintaining their facilities not the managers. Has anyone notice how hardly any poster will recommend this company? Also almost all of the post read the same?

    Advice to Senior ManagementTry doing the RIGHT thing by your Employees. The Culture of this organizations is a cesspool, that is over 55 years old. Culture is extremely hard to change. In order to change this culture, I would conservatively estimate 96% of the managers will have to be eradicated. However, no one is interested in this type of change only their PAYCHECKS. Trail blazers that question authority and go against the grain are silenced with extreme precision.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Management Trainee

    Unit Manager Trainee (Former Employee)

    ProsGood training program. Decent pay for management trainees. Free food. Room for advancement.

    Cons"Old boys club" mindset in relation to advancements. Sketchy business models; poor upper management; forceful approach to getting results from managers; poor pay for managers if they do not meet their bonuses (even if forces are seriously out of their control); unacceptable and completely poor business model and standards for managers. Managers and trainees are completely overworked, with long and cumbersome hours with very little reward. Bonus program is not stable for high-achieving managers--results with eventually level off for manager, but the higher ups will still get their payout. This is a workplace where you WILL get stuck unless you compromise personal integrity and value.

    Advice to Senior ManagementRevamp the entire process. Management trainees were a bit overpaid compared to other employees at the lower levels. Managers should have more time off, and more reward for all of the work you force them to do. Restructure bonus plans so that managers will be more enticed to hygiene standards--you DO realize that your "deposit bonus" is higher than your "sanitation" bonus, right? Disgusting.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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