Waffle House

  www.wafflehouse.com
  www.wafflehouse.com

Waffle House Reviews

Updated December 18, 2014
Updated December 18, 2014
278 Reviews
2.6
278 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waffle House Chairman and CEO Joe W. Rogers Jr.
Joe W. Rogers Jr.
162 Ratings

Review Highlights

Pros
  • Known for great job stability (company is not going anywhere), opportunity for advancement, great training program (about 3 months long) (in 7 reviews)

  • Paid Vacation - Every level of management gets 3 (in 12 reviews)


Cons
  • If your immediate manager reports to upper management that you are not a brown noser forget it (in 20 reviews)

  • I had to work all holidays and barely got to spend time with my kids (in 9 reviews)

More Highlights

76 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    no support from upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waffle House

    Pros

    getting stores on track and leaving at 3 everyday

    Cons

    working doubles to save labor line

    Advice to ManagementAdvice

    treat everyone equally

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Working

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waffle House

    Pros

    You meet different people from all walks of life

    Cons

    If your working at a store that's slow don't expect a lot of tips.sometimes rude customers, employees.The manager at the one I was working at always would change the schedule lots of drama at times

    Advice to ManagementAdvice

    Change how you guys treat employees

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    A things need to change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Roanoke, VA
    Current Employee - Server in Roanoke, VA

    I have been working at Waffle House

    Pros

    Good reasons to work here
    You CAN make good money
    Its Retro
    Customers are actually kinda cool (sometimes)

    Cons

    No Personal Life! - you have to pick between that date with that person you have wanted to money
    Third shift treated bad - I do third shift and we ALWAYS get the short end of the stick, we are always stuck with the cleaning/prep from other shifts. No matter how much we do in sales its got to be prefect by 7 AM
    You must work holidays - no matter that your granma is coming from Utah to see you, you have to work and its normally a LONG shift (If you are on third)
    Complaints to managers about the extra cleaning that is left on third is answered with "Well someone has to do it and you have ten hours" - Um excuse me?
    VERY wasteful when it comes to paper
    Servers wont swap sections and if you speak up to try to get that to happen they will try to run you off
    No Dishwasher we have to wash everything by hand even tho we dont use sanitizer we use actual dish detergent that can't be sanitary
    The pull drop mark system is flawed it slows things down makes things harder to call (in the old days we would say for instance "Order over medium plate and a bacon" now its "Pull one bacon drop on hashbrown" ad which point the cook calls for our mark and we call the order) I also find it unsanitary.
    To much favoritism for day shift

    Advice to ManagementAdvice

    Changes need to me made
    Holiday work times
    The treatment of Third shift
    the pay
    the cleaning
    Cross training
    How can things be made faster yet more sanitary
    Anything to fix the issues above

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Misery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager in Atlanta, GA
    Former Employee - Unit Manager in Atlanta, GA

    I worked at Waffle House full-time (more than 3 years)

    Pros

    I enjoyed working with my team of employees. A lot of camaraderie. The company offers excellent training for its managers and invests a lot of money.

    Cons

    Misery. No personal life. Rarely have weekends off. The worst part is that success is not always rewarded with promotion. The company keeps nonperforming managers in place and at the low to mid level management level, the lousy performers have just as good an opportunity for promotion because it is based on seniority, not performance. Pay for hourly workers hasn't changed in 20 years almost, which means it's very very difficult to keep a qualified staff.

    Advice to ManagementAdvice

    The company should reconsider the pyramid scheme style salary structure. VPs make more in a week that the entire staff of most restaurants combined, and it's not okay to treat your employees like dirt.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Comany does not follow through on promises, must work all holidays or be terminated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Orientation Manager/Salesperson in Beaumont, TX
    Former Employee - Orientation Manager/Salesperson in Beaumont, TX

    I worked at Waffle House full-time (more than 8 years)

    Pros

    Willing to let you have a weekend off if notified in advance and it does'nt correlate with a holiday or blackout period.

    Cons

    Will work every weekend and holiday.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Small town WH led to more stress and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesperson in Brookhaven, MS
    Former Employee - Salesperson in Brookhaven, MS

    I worked at Waffle House full-time (less than an year)

    Pros

    Insurance is offered, can be a fun work place, meal ticket for every day, always hiring, teaches customer service and cash handling skills and sort of steady schedule

    Cons

    Night shift is anarchy on Friday and Saturday nights, poor tippers, incompetent management, manager would not deal with employee caught stealing on camera, co worker drama between certain employees, drunken customers that were rude and obscene, when tips were not equal to minimum wage it was not made up for, style of calling orders is out dated and only slows the process on a busy night, meal ticket is taken out even when not used, corners were cut to save money, second shift was not held responsible when they did not do their end of shift prep, too little money to deal with all that was done

    Advice to ManagementAdvice

    I worked the night shift, and my advice is this: if you have a good crew, do not treat them as expendable because this is not a job anyone can do. When dealing with such unruly patrons as I did when I worked, it takes a very patient and calm person. Treat us as expendable and threaten us with termination because you don't have your duties in order, then we can and will find a better job. Also, someone needs to be on top of the wages salespeople make. No one I know was ever given the proper wage when their tips were less than minimum wage. Meal tickets don't need to be taken out of low wages if they are not used.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    worked way through to management, Currently master grill op.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Master Grill Op in Jacksonville, FL
    Current Employee - Master Grill Op in Jacksonville, FL

    I have been working at Waffle House full-time (more than 5 years)

    Pros

    Management can be helpful/friendly

    Laid back attitude

    Morning hours

    Paid vacation, 2 a year (hourly maintaining thirty two a week for six months a piece) 3 for management ( 2 tens and a 7 day) all paid

    Alcohol all over 3rd shift

    Drugs everywhere

    Cons

    Does not recognize seniority

    Favoritism is overly abundant

    Often unprofessional management team

    Revolving door atmosphere

    Constant bickering between hourly and management team

    No trust in the team atmosphere they claim exist

    Advice to ManagementAdvice

    Watch your people closer, the drug use in this company is rampant as is the growing number of management drinking problems. The team atmosphere that is seen has to be understood at phoney at best , attend more than an "on sight" level. Explain roles better. COMPANY NEEDS AN OVERHAUL! !!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Decent money but horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesperson in Jacksonville, FL
    Former Employee - Salesperson in Jacksonville, FL

    I worked at Waffle House part-time (more than an year)

    Pros

    The money you have potential to make if it's busy and the hours (if the manager likes you)

    Cons

    Management doesn't care about employees, hours if the manager doesn't like you, employees feel replaceable because of high turnover

    Advice to ManagementAdvice

    Be more considerate if employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I worked at Waffle House (more than 3 years)

    Pros

    If pays well compare to the competition
    You have the ability to move up very fast especially if you manage a busy restaurant and you keep it clean and staffed

    Cons

    You don't have any personal life
    You have a weekend off only every 6 weeks, you can be called at any time of the day or the night when you are working, it's unbearable

    Advice to ManagementAdvice

    Listen to your team members

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Worked for 7 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intake Sales Associate in Laplace, LA
    Former Employee - Intake Sales Associate in Laplace, LA

    I worked at Waffle House full-time (less than an year)

    Pros

    Decent tips, good hours, friendly workers, very good cooks. Vacation checks are decent as well, they have health insurance coverage but takes up a lot of your check depending how much it is.

    Cons

    They will overload you with hours, they don't care about your life, you are forced to do what you don't want the food sits in the freezer, I've witnesses and heard of managers cooking blue or green meat because they're more concerned about food cost rather than others health. The manager treats the coworkers like cap and she definitely has her favorites.

    Recommends
    Neutral Outlook
    No opinion of CEO

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