Waitrose Reviews

Updated June 7, 2015
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Waitrose Managing Director Mark Price
Mark Price
4 Ratings

Pros
  • Good benefit system including large discount at john lewis (in 18 reviews)

  • I also receive an annual bonus which is a huge perk, but also means every one is working together to achieve a common goal; a bigger bonus (in 13 reviews)

Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • High turn-over of part time staff (in 6 reviews)

More Pros and Cons

11 Employee Reviews

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  1. Helpful (1)

    Hmmm...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Parkstone, England (UK)
    Current Employee - Customer Service Assistant in Parkstone, England (UK)

    I have been working at Waitrose part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -Excellent perks
    -Performance Related Pay
    -Staff Dining Room with Full English Breakfast 6 days a week

    Cons

    Huge cuts to hours and staff mean one partner has to do four jobs. Management like to make themselves powerful and will do this in any way possible. Very difficult to get holiday and managers will question any holiday needed.

    Advice to Management

    Treat staff with more respect, let them do their job and pay us correctly!


  2. Helpful (2)

    Awful treatment compared to John Lewis

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitrose Supermarket Assistant in Brighton, England (UK)
    Former Employee - Waitrose Supermarket Assistant in Brighton, England (UK)

    I worked at Waitrose part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Easy work
    Good discount on John Lewis products
    Easy to get overtime

    Cons

    Having worked at John Lewis during sixth form, I absolutely adored the Partnership and thought they treated their staff incredibly well. However, when I moved to Brighton to study at University I got a job at the local Waitrose, the treatment of staff was completely different. I, and many others, were hired as Christmas temps for 3 months, then our contracts were extended until April 25th. A couple of weeks before this date, we were told that as of this date our 'hours would not exist anymore' and that we had to reapply for new hours if we wanted to keep our jobs. This seemed completely stupid as there was always things that needed to be done in store so staff were always needed. Also, some of the younger employees weren't even told about this so didn't even know their last shift was their last shift!

    WAITROSE IS NOT A GOOD PLACE FOR STUDENTS TO WORK: a few years ago I knew a few friends who worked at one Waitrose store and were transferred to one nearer home during the holidays: a good idea because all stores need people to cover extra hours during school holidays. When I went to start looking for a transfer home for the Summer, I was not helped by my manager at all (who didn't even know my name after 6 months working there...). I had to phone personnel to ask how to go about it. Eventually, I got an interview at a store in my hometown, however it was with other external candidates who had never worked at Waitrose before- and then I didn't get the job! Seems absolutely ridiculous as they would have saved money as I didn't need any uniform or training and could have started covering lots of hours right away.

    Management never told us that we had to fill in our holiday forms before a certain date, or even gave us a holiday form in the first place, so we were allocated random days throughout the year and it was near impossible to change these.

    I do hear better things about other Waitrose stores, but from my personal experience I think the company treats their employees in an awful manner.

    Advice to Management

    Take an interest in your employees
    Explain the contract thoroughly before starting
    Make it more flexible for students


  3. Helpful (1)

    Absolutely useless if you are keen to progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supermarket Assistant in London, England (UK)
    Former Employee - Supermarket Assistant in London, England (UK)

    I worked at Waitrose part-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bonus is the only reason to work for but that is different as compared to those who are at senior posts. For example, a branch manager gets the percentage of bonus according to the yearly sale for the store. If it is a partnership and share same/similar benefits, why operational staff gets fixed amount according to what they earn?

    Percentage of bonus for the yearly branch sales should be divided among all those working for it throughout the year. In fact, operational staff are the main reason behind the boom in sales figures.

    Cons

    Uncountable! Don't have enough words to express them all.

    Advice to Management

    Listen to juniors/operational staff and make sure to follow their advice; let them get involved into every little matter as they are so-called partners and since you don't, there is no need to beat the drum of partnership and its non-existent benefits.


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  5. Management has absolutely no respect for partners

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supermarket Assistant
    Former Employee - Supermarket Assistant

    I worked at Waitrose part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -annual bonus
    -15% discount in Waitrose, and 12%-25% discount in John Lewis

    Cons

    - Appalling uniform which consists a meaningless apron, wearing which you will look like a clown.
    - Management have no respect for subordinates.
    - Management totally disregard years of attained skills and experience of partners. They only promote those to a higher position who have enough connections (friends and family) with the top management within the branch. Nepotism that goes within is disgusting.
    - minorities (migrants/ people of other ethnic background) are neglected by the managers. Management do not promote people of other ethnicities above the level of a supermarket assistant.
    - It does not matter how much effort you put in your work. You managers will never be satisfied. If you make minor mistakes they will be extremely hard on you. If you do a good job, they don't know how to appreciate.
    - Annual bonus is going down every year. Once upon a time, the partnership bonus was about 20% of yearly income of partners. Over the last 6/7 years it has now come down to 10%. Next year (2016) it would possibly be 8%, and the following year (2017) it will be 6% etc. What a joke! In the name of reinvestment, they are practically deceiving the partners. This affects the life of the partners who are on low pay rates. High paying managers won't bother about this.
    - unless you are friend/family of an assistant section manager or a higher designated partner, they do not increase your contracted hours. They expect you to do many overtimes, but on holidays you only get paid for the hours you are contracted for. So if you consistently do overtimes throughout the year, you do not get any advantage for your hard work when you are on holiday.

    Advice to Management

    Try to know the previous skills and experiences of the partners, and based on those try to do something about their career advancement in the partnership. STOP NEPOTISM AND RACISM.


  6. Helpful (1)

    Don't work for waitorse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Godalming, England (UK)
    Current Employee - Customer Service Assistant in Godalming, England (UK)

    I have been working at Waitrose part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are good, good pay

    Cons

    managers do not treat us well, very patronising. long hours, impossible to change working hours, bully you into overtime, very boring and mind numbing.
    I'm only staying until my bonus.

    Advice to Management

    let it be easier to change working hours due to change in circumstance with employee.


  7. Helpful (3)

    A company in decline. Everyone is equal here, but some are far more equal than others.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitrose Supermarket Assistant in Guildford, England (UK)
    Current Employee - Waitrose Supermarket Assistant in Guildford, England (UK)

    I have been working at Waitrose full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really couldn't give any. Unless you are a customer of which there are many.

    Cons

    Low pay. They pay little more than minimum wage. The bonus is a stunt to fool the gullible public into thinking we are well paid. It works out to about an extra months pay, but when the pay is so low anyway, it's more like a balance of wages. If you leave before it's calculated, you get zero. Pay is allegedly based on your performance, but you never get an appraisal or if you do, management will simply dismiss your reasons for extra pay. It is worth noting that even with the 'bonus' most are on less than the living wage.
    Progression: Non existent unless you are a certain type of person favoured by management. Hard work is not the key here. Who you know and what you say most definitely is. It's extremely clicky and political. If your face doesn't fit, be prepared to stagnate and be forgotten about. I've seen some of the laziest most incompetent people elevated to positions they never deserved or worked for.
    Management: Poor to utterly incompetent to downright bullying. Many managers have been doing the same role for years and as such are far too comfortable. As a result chances of progression for others further down the chain is made even harder bordering impossible. The pay for management is also derisory so one would question why you would want it anyway coupled with pressures of hitting the right results.
    Shifts: Obviously due to the nature of the company, it's shift work. So it's very early starts and late finishes. Not advisable if you want a social life or spend time with family. Rotas are always done last minute, so full time staff often don't know from one week to the next what they are working. Worth noting though that many managers seem to have the pick of the hours/days they work rather than working varied shifts like the rest of the staff. Two sets of rules apply almost universally for everything in Waitrose, one for management and another for everyone else.

    Sad to say but the company has largely become like any other corporate giant. Might be bearable if you are a student looking for some pocket money, but to anyone else this is not a job and will drain you.

    .

    Advice to Management

    Read the above. I believe the company needs a large swathe of it's middle to higher management removed. The company calls itself a partnership, but many managers act contrary to the values they apparently want everyone else to promote. Treat people with respect and dignity. Adhere to the rules of the company rather than making up your own to suit your own desires when it suits you. Really take a broader view of where you are leading the company as you are and have lost respect of your workforce. Ultimately you will be left with a workforce who do not care which will damage profits and confidence in the company. Stop the rot of becoming more like a corporate and go back to what Waitrose was known for.


  8. Helpful (1)

    Very dissatisfied

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Floor Assistant in London, England (UK)
    Former Employee - Shop Floor Assistant in London, England (UK)

    I worked at Waitrose part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I had to enter 5 words.

    0 Pro's. You're better off at other stores such as Iceland.

    Cons

    Management are disgusting, two-faced and some even take extra breaks whilst shop floor assistants are killing themselves.

    Haven't paid my last pay package and have blocked my account when I left the store in a formal manner.

    Constantly throwing negative remarks even though everything is done to exceptional standards.

    Understaffed sometimes, yet the same performance is expected.

    Bonus is the eye-grabber but still doesn't beat the competition.

    Advice to Management

    Improve yourselves, do not feel the need to splash superiority to lower members of staff.


  9. Helpful (1)

    Mixed feelings about being employed by Waitrose

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Service Partner in London, England (UK)
    Former Employee - Food Service Partner in London, England (UK)

    I worked at Waitrose part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    My colleagues, most of the people that i worked with were great

    Cons

    not being given enough hours to be able to pay my rent and buy food to eat! I was quite literally going with out food while working for a food company! I ended up geting quite depressed.

    Advice to Management

    Pay the Living wage to your lowest paid "Staff" AKA partners! they deserve it! I left because although i liked the ethos of the company I quite literally could not aford to work there any longer.


  10. Helpful (1)

    Uncaring company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Assistant in Crewe, England (UK)
    Former Contractor - Customer Service Assistant in Crewe, England (UK)

    I worked at Waitrose as a contractor (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good staff discount at both waitrose and John lewis, excellent subsidies towards theatre and music events. Chance to do night school programmes.

    Cons

    Never valued by management, pushed to the limits,uncaring.

    Advice to Management

    Consider and value your staff, management to speak to staff as they would wish to be spoken to themselves with respect. Be respectful regarding serious illnesses.A little support whilst facing serious illnesses.


  11. Helpful (1)

    Worst job I've ever had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wallingford, England (UK)
    Former Employee - Anonymous Employee in Wallingford, England (UK)

    I worked at Waitrose

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The structure designed for the company is great, but it's not implemented.

    Cons

    Archaic management of staff.
    Intimidation when you refuse overtime.
    Glaring preference given to certain employees.
    Prejudice comments made and ignored.
    Development of employees is not encouraged and supported.
    Employees treated as if toddlers in a nursery.

    Advice to Management

    Make sure that the actual structure intended for the company is implemented across every single store. Anonymous feedback from employees would reap a LOT of telling information.



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