Waitrose Reviews

Updated January 3, 2015
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Waitrose Managing Director Mark Price
Mark Price
93 Ratings

7 Employee Reviews

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  1. 1 person found this helpful

    Don't work for waitorse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in Godalming, England (UK)
    Current Employee - Customer Service Assistant in Godalming, England (UK)

    I have been working at Waitrose part-time (less than a year)

    Pros

    Benefits are good, good pay

    Cons

    managers do not treat us well, very patronising. long hours, impossible to change working hours, bully you into overtime, very boring and mind numbing.
    I'm only staying until my bonus.

    Advice to ManagementAdvice

    let it be easier to change working hours due to change in circumstance with employee.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful

    A company in decline. Everyone is equal here, but some are far more equal than others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitrose Supermarket Assistant in Guildford, England (UK)
    Current Employee - Waitrose Supermarket Assistant in Guildford, England (UK)

    I have been working at Waitrose full-time (more than 5 years)

    Pros

    I really couldn't give any. Unless you are a customer of which there are many.

    Cons

    Low pay. They pay little more than minimum wage. The bonus is a stunt to fool the gullible public into thinking we are well paid. It works out to about an extra months pay, but when the pay is so low anyway, it's more like a balance of wages. If you leave before it's calculated, you get zero. Pay is allegedly based on your performance, but you never get an appraisal or if you do, management will simply dismiss your reasons for extra pay. It is worth noting that even with the 'bonus' most are on less than the living wage.
    Progression: Non existent unless you are a certain type of person favoured by management. Hard work is not the key here. Who you know and what you say most definitely is. It's extremely clicky and political. If your face doesn't fit, be prepared to stagnate and be forgotten about. I've seen some of the laziest most incompetent people elevated to positions they never deserved or worked for.
    Management: Poor to utterly incompetent to downright bullying. Many managers have been doing the same role for years and as such are far too comfortable. As a result chances of progression for others further down the chain is made even harder bordering impossible. The pay for management is also derisory so one would question why you would want it anyway coupled with pressures of hitting the right results.
    Shifts: Obviously due to the nature of the company, it's shift work. So it's very early starts and late finishes. Not advisable if you want a social life or spend time with family. Rotas are always done last minute, so full time staff often don't know from one week to the next what they are working. Worth noting though that many managers seem to have the pick of the hours/days they work rather than working varied shifts like the rest of the staff. Two sets of rules apply almost universally for everything in Waitrose, one for management and another for everyone else.

    Sad to say but the company has largely become like any other corporate giant. Might be bearable if you are a student looking for some pocket money, but to anyone else this is not a job and will drain you.

    .

    Advice to ManagementAdvice

    Read the above. I believe the company needs a large swathe of it's middle to higher management removed. The company calls itself a partnership, but many managers act contrary to the values they apparently want everyone else to promote. Treat people with respect and dignity. Adhere to the rules of the company rather than making up your own to suit your own desires when it suits you. Really take a broader view of where you are leading the company as you are and have lost respect of your workforce. Ultimately you will be left with a workforce who do not care which will damage profits and confidence in the company. Stop the rot of becoming more like a corporate and go back to what Waitrose was known for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Very dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Floor Assistant in London, England (UK)
    Former Employee - Shop Floor Assistant in London, England (UK)

    I worked at Waitrose part-time (more than a year)

    Pros

    I had to enter 5 words.

    0 Pro's. You're better off at other stores such as Iceland.

    Cons

    Management are disgusting, two-faced and some even take extra breaks whilst shop floor assistants are killing themselves.

    Haven't paid my last pay package and have blocked my account when I left the store in a formal manner.

    Constantly throwing negative remarks even though everything is done to exceptional standards.

    Understaffed sometimes, yet the same performance is expected.

    Bonus is the eye-grabber but still doesn't beat the competition.

    Advice to ManagementAdvice

    Improve yourselves, do not feel the need to splash superiority to lower members of staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Mixed feelings about being employed by Waitrose

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Partner in London, England (UK)
    Former Employee - Food Service Partner in London, England (UK)

    I worked at Waitrose part-time (more than a year)

    Pros

    My colleagues, most of the people that i worked with were great

    Cons

    not being given enough hours to be able to pay my rent and buy food to eat! I was quite literally going with out food while working for a food company! I ended up geting quite depressed.

    Advice to ManagementAdvice

    Pay the Living wage to your lowest paid "Staff" AKA partners! they deserve it! I left because although i liked the ethos of the company I quite literally could not aford to work there any longer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Uncaring company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Assistant in Crewe, England (UK)
    Former Contractor - Customer Service Assistant in Crewe, England (UK)

    I worked at Waitrose as a contractor (more than 8 years)

    Pros

    Good staff discount at both waitrose and John lewis, excellent subsidies towards theatre and music events. Chance to do night school programmes.

    Cons

    Never valued by management, pushed to the limits,uncaring.

    Advice to ManagementAdvice

    Consider and value your staff, management to speak to staff as they would wish to be spoken to themselves with respect. Be respectful regarding serious illnesses.A little support whilst facing serious illnesses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wallingford, England (UK)
    Former Employee - Anonymous Employee in Wallingford, England (UK)

    I worked at Waitrose

    Pros

    The structure designed for the company is great, but it's not implemented.

    Cons

    Archaic management of staff.
    Intimidation when you refuse overtime.
    Glaring preference given to certain employees.
    Prejudice comments made and ignored.
    Development of employees is not encouraged and supported.
    Employees treated as if toddlers in a nursery.

    Advice to ManagementAdvice

    Make sure that the actual structure intended for the company is implemented across every single store. Anonymous feedback from employees would reap a LOT of telling information.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful

    A job for people with other career interests on the side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Shelf Supervisor in London, England (UK)
    Current Employee - Shelf Supervisor in London, England (UK)

    I have been working at Waitrose

    Pros

    You get a Bonus every year

    Cons

    Unsatisfying work for some people

    Advice to ManagementAdvice

    Use positive reenforcement to encourage employes to better themselves and the company and always try to reward employes for hard work

    Doesn't Recommend
    No opinion of CEO

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