Waitrose

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Waitrose Reviews

Updated Jun 8, 2014

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All Employees Current Employees Only

3.9 101 reviews

85% Approve of the CEO

Waitrose Managing Director Mark Price

Mark Price

(62 ratings)

77% of employees recommend this company to a friend

Review Highlights

Pros
  • The amazing bonus, the huge John Lewis discount (even better when there's a price match (in 14 reviews)

  • Annual bonus and great discount, 15% in Waitrose 12/25% in John Lewis (in 11 reviews)


Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • Long hours, low pay for what you do (in 4 reviews)

More Highlights
9 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    frustration at its finest

    Shop Assistant (Current Employee) Leicester, England (UK)

    ProsIt's decent as you get a good pay and benefits such as the partner discount

    ConsMy manager is not capable to do his job. I have never been so frustrated at any of my other managers as I have with my current. No organization, No desire to work, Lazy and extremely rude.

    Advice to Senior ManagementListen to staff at the bottom and DO SOMETHING when they have addressed a clear issue / problem that they are not happy about. Managers seem to be able to do pretty much anything and get away with it.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Supervisor of Checkouts

    Checkout Supervisor (Former Employee)

    ProsThe bonus once a year is nice, but not worth it.

    ConsThey take advantage of you, work you to death, managers would leave me to run the section by myself on busy weekends, which was not my job. do not raise your salary for at least 8 months after you take a promotion, management do not know the answers to most questions to do with important things like pay etc. it's somewhere you go to be trapped forever and end up hating every customer that comes in. FYI, every customer is foul and will treat you like their slave. If you are verbally abused by a customer at work, management will not care. It may seem worth it for the bonus, but I left it for a much lower paid job and am so happy. Also, the uniform is so strict. Also also if you do something great like clean up sick or poop, you will get no thank you.

    Advice to Senior ManagementRun things better.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    High Expectations, Poor Work Environment

    Waitrose Supermarket Assistant (Former Employee) Alton, South East England, England (UK)

    ProsPay Scheme: Reviews every 3 months
    Bonus Scheme

    ConsNon Exiseant Job Enrichment
    Monotonous Work: Possibly expected for a Supermarket, but there was little opportunity to branch out.
    Silent Staff Room - Very minimal integration of sections

    Advice to Senior ManagementA lot more flexibility - Trust in the employees more and the results will be evident. Didn't feel like part of a team or 'family' as some might say, treated like a machine.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Good public image, bad working environment

    Anonymous Employee (Current Employee)

    Prosremuneration is at least market average if not just slightly more and the annual bonus can be good

    Conspoor training - some illegal, horrible staff, top down management, good image is a con,

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    the bonus is the only benefit, average company

    Sales Assistant (Current Employee) Glasgow, Scotland (UK)

    Prospartners are all great and the bonus

    Consmanagement pretend to care but are liars and do not uphold the waitrose "values"

    Advice to Senior Managementgo work for tesco

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A real eye-opener, and not in a good way!!

    Anonymous Employee (Current Employee)

    ProsYearly bonus & partner discount

    ConsTo say working for Waitrose was an eye opener is an understatement as I naively thought that the staff were rewarded well financially for their work & were treated well generally. This may well be the case but not at our branch!!
    Snotty managers who don't appear to appreciate or value their staff or know how to communicate with them, leading to low staff morale. The pay is surprising poor for the multiple roles we are expected to perform.
    Extremely limited career opportunities for grass roots staff
    In other words, unless desperate - avoid like the plague!!

    Advice to Senior ManagementBe nicer & more communicative towards staff and let them 'feel the love' from time to time - it may stop people leaving in droves!!!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Section Manager

    Section Manager (Current Employee)

    ProsPay and having every other weekend off

    ConsNo training given. I joined as a manager from my previous employer, but have been expected to just get on with it. There has been no structured training program. Rather than train me I just get told off for not knowing things. Department manager is a dictator and I am sure if she went through the interview process now she would not get the job.

    Advice to Senior ManagementGet a proper training program in place for new managers. Recognise that some DM's are only out for what they can get and do not care about the Partners that work for them.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Okay place to work for with great benefits, out of touch with its partners and getting payed is just another thing

    Waitrose Supermarket Assistant (Current Employee) Cambridge, East of England, England (UK)

    ProsHas great benefits and they are always concerned about your welfare, they are friendly and offer so many things.

    ConsThey always mess up the pay every month and thi makes cash flow very hard, im always under paid. This means i hae stopped doing overtime. You shoot yourself in the foot if you work hard as you will always be doing the rubbish cages at very hard deadlines. 108

    Advice to Senior ManagementIn the store i work at they walk around with there hands in their pockets and they are affraid to dirty their hands. They stand at just watch you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not as good as you may think

    Section Manager (Former Employee) London, England (UK)

    ProsGreat benefits including holiday cottages, discount card, pay good, bonus good and fair

    ConsManagement level is a lot of hours, and retail is 24/7

    Advice to Senior ManagementYou have to go back to the Waitrose ideals of offering Partners a work life balance and not turning into Tescp

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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