Waitrose

  www.waitrose.com
  www.waitrose.com

Waitrose Reviews

Updated November 5, 2014
Updated November 5, 2014
130 Reviews
3.7
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waitrose Managing Director Mark Price
Mark Price
83 Ratings

Review Highlights

Pros
  • The amazing bonus, the huge John Lewis discount (even better when there's a price match (in 18 reviews)

  • Annual bonus and great discount, 15% in Waitrose 12/25% in John Lewis (in 13 reviews)


Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • Leadership disconnect, little attention paid to thoughts of part-time staff (in 6 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good, bad, ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in London, England (UK)
    Current Employee - Customer Service Assistant in London, England (UK)

    I have been working at Waitrose part-time (more than an year)

    Pros

    The work is not taxing but can be dull as a result. The company is flexible with unpaid time off, especially for students and it serves you well if you are flexible about overtime as well. The comany is very keen on development and helping people reach their potential in store, with lots of young people in management positions. However it is basically impossible to move from the shop floor to head office.
    Waitrose is a great job for students/working mums/semi-retired people. The people working on the shop floor are generally hard working, friendly and fun.

    Cons

    Bonus is, for me, not a pro but a con. They use bonus to attract people, but it is just an excuse not to pay everyone the living wage. Bonus is calculated as a percentage of your salary over the previous year, so senior managers can earn bonuses of several thousand pounds while people on the shop floor are receiving less than the Living Wage.
    Waitrose/JLP preach a lot of values but ultimately are run like any other supermarket: it's about profit over people.

    Advice to ManagementAdvice

    Living Wage - sort it out, it's embarrassing for a company whose motto is "real influence over your working life".
    More work is needed to help the right people get from the shop floor to head office/the roles they'd actually enjoy and are trained for.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Good environment, welcoming to new staff, good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Frimley, England (UK)
    Former Employee - Customer Service Assistant in Frimley, England (UK)

    I worked at Waitrose part-time (more than 3 years)

    Pros

    Benefits, especially the bonus
    Supportive management
    Flexible hours and scheduling
    Development opportunities

    Cons

    Breaks can be minimal when working certain shifts
    Training opportunities could be more tailored to staff interests

    Advice to ManagementAdvice

    Keep encouraging even junior staff to strive and work harder. Continue to promote the sense that this is a partner-based business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Experience upto a certain level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Northampton, England (UK)
    Current Employee - Team Leader in Northampton, England (UK)

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    There are SO many benefits to working in the John Lewis Partnership, including; Bonus, Discount and Leisure Learning... The rewards package is amazing.

    Cons

    After rapid progression from shop floor partner to team leader I was promised the earth in terms of development after I graduated, straight to section manager. However 5 months later and nothing.

    Development is inconsistent & opportunities minimal

    Happy to set development goals & not deliver their promises

    Most management have been there since 16-18 years old, means they have no external expose, i don't think their skills would be tolerated in another business

    Advice to ManagementAdvice

    Shake up needed, management skills need improving to enhance the partner experience

    Partners who show drive need to be pushed through development, many good partners have left the partnership due to limited opportunities

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Good - as far as supermarkets go..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supermarket Assistant in Oxford, England (UK)
    Current Employee - Supermarket Assistant in Oxford, England (UK)

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    Good pay compared to field average
    Bonus (10-20% of salary)
    Discount at John Lewis and Waitrose
    Easy to have a life outside of work

    Cons

    Supermarket work - destined to be dull and unchallenging.
    No real future relative to say city finance jobs
    Surrounded by people with no aspirations beyond a supermarket

    Advice to ManagementAdvice

    Sort out the senior management at branch level walking about doing nothing all day, being paid excessively more than the people doing the actual work.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Good working enviroment, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in London, England (UK)
    Former Employee - Customer Service Assistant in London, England (UK)

    I worked at Waitrose part-time (more than an year)

    Pros

    Employee discount
    Partnership
    A great feeling of job security

    Cons

    The management within the partnership is the biggest flaw within the business. Nobody listens to anybody, it becomes tedious and annoying.

    Advice to ManagementAdvice

    LISTEN!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A great job at a difficult time but with no potential future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Partner in Beaconsfield, England (UK)
    Former Employee - Food Service Partner in Beaconsfield, England (UK)

    I worked at Waitrose part-time (more than an year)

    Pros

    I learned a lot from the experts who worked there. the bonus scheme was fantastic and it was always nice to know that my car insurance would be covered by it. also the employee discount is fantastic!

    Cons

    as a graduate not on the graduate scheme I was constantly shunted to the side. I asked time and time again to be given more hours and more responsibilities but to no avail. instead I was kept at thirty three hours and then expected to work over time so that I could be there every week and not enjoy the benefits of being a full time staff member.

    Advice to ManagementAdvice

    Customer service is a must for this company and it's how the Waitrose brand has flourished. but it can be taken to far. all too often I saw customers berating younger staff because they knew they would get away with it. keep an eye out for these people because they are usually regulars and nothing will ingratiate you to your staff more than sticking up for them to a belligerent shopper.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Just landed a job with Waitrose working on the shop floor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitrose Supermarket Assistant
    Current Employee - Waitrose Supermarket Assistant

    I have been working at Waitrose part-time (less than an year)

    Pros

    Like everyone has already said, the benefits are very good.

    Cons

    Too soon to comment on.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Section Manager in Cardiff, Wales (UK)
    Former Employee - Section Manager in Cardiff, Wales (UK)

    I worked at Waitrose full-time (more than 3 years)

    Pros

    Annual profit sharing, good transparency

    Cons

    Poor calibre middle management, expectation of long hours from some managers, wages lower than competitors

    Advice to ManagementAdvice

    Some branch and department managers can be quite unpleasant to partners

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good pay, but not flexible at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Cardiff, Wales (UK)
    Former Employee - Customer Service Assistant in Cardiff, Wales (UK)

    I worked at Waitrose part-time (more than 3 years)

    Pros

    The pay was very competitive, discount was great and the enthusiasm of many staff members was great to see. Felt a lot like a family rather than work colleagues

    Cons

    I worked there whilst studying at University and was informed that there would be flexibility when it comes to exam times. I informed them of my exam dates months before and shifts I wouldn't be able to work due to the exams and many were still not give to me as days off, I even asked to be unpaid for them. This then led to me having a disciplinary as I was unable to attend a shift due to an exam.

    Advice to ManagementAdvice

    They need to talk to the partners more and stop hiding away in the office. If we need help we expect you to be able to help us, be that jump on a counter and help serve customers or help calm down an angry customer. I find there is a lack of communication and we are often left on our own to fend for ourselves.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Waitrose, has two faces!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitrose Supermarket Assistant in Northampton, England (UK)
    Current Employee - Waitrose Supermarket Assistant in Northampton, England (UK)

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    As with many of the reviews on here there are many reoccurring themes. But in my opinion there are only a few differences that separate Waitrose from it's competition as an employer....

    1. Other benefits (not including the bonus), a lot of discount on recreational activities as well as money off in restaurants etc
    2. Decent holiday time from 4 weeks.
    3. Smart dress code
    4. Decent breaks typical 1hr 30 mins for a 9 hr shift

    For me however this is where the pros finish for shop-floor workers unless you make it into higher management whereby you will benefit from...

    1. Decent pension
    2. Even more holiday and an extended 6 months off once you've completed 25 years service.

    Cons

    I could write a thesis on the cons, but not because Waitrose is a bad company, rather because it pretends to be something it isn't.

    1. Bad management, many people are promoted based on an old boys network. If you are a suck up then progression becomes that bit easier

    2. Double standards. An example of this would be some managers from other sections (or your own) telling partners off for not wearing the correct uniform whilst failing to notice another partner doing the same (usually a manager with tattoos and excessive jewellery) , this is a huge problem in my opinion.

    3. Pay, many people will highlight the bonus as a reason why Waitrose is a superior employer, but this is a smokescreen. Waitrose still do not pay a living wage which means the bonus just bridges the gap between a crap wage and a crap wage.

    4. Graduates, Waitrose has many graduates who they employ into branch management roles. Now imagine working for the company for many years only to be patronised on how to do your job by some smart * who hasn't lifted anything more strenuous then a pen.

    5.Customers, Waitrose generally has a 'superior' type of customer. Basically snobs who are rude, inconsiderate, I could write a separate page of examples. I'm so used to dealing with rude obnoxious customers that when somebody does finally say 'excuse me' it leaves me blanked faced and confused.

    6. Managers who kiss the badge, Waitrose is a partnership and so everybody is expected to take pride in 'their business' ( it's our business which is run by somebody else, go figure), but this becomes sickly when some managers ignore the businesses faults and refuse to see any negatives.

    7. High turn-over of part time staff. this completely undermines the partnerships core principles since many workers are of school age and clearly only care about the money to take to uni (I'm one of them, currently studying a degree as an adult learner), although I don't blame these youngsters it means the core values are not upheld.

    8. Free coffee , turns customers into Beckham wannabies.

    9. Not enough hours, this may only be a problem in my branch but it creates many unrealistic targets, plus all you ever hear is the same monotonous voice calling 'all till trained partners to the checkouts', 'go away, I'm trying to ensure Sir and Lady can buy their essential mojito chicken cigarellos'.

    Advice to ManagementAdvice

    Advice is simply
    1. Promote those who deserve it not those with the most friends
    2. Scrap the bonus and just increase the hourly rate
    3. Stop pretending to be some holier then now, defectless and unparalleled supermarket, it makes me want to be sick.

    I recommend this as a place to work if like me you just want the pocket money. Otherwise if your looking for a career don't bother, unless you're a graduate of course then life couldn't be more comfortable!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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