Waitrose
3.8 of 5 94 reviews
www.waitrose.com Bracknell, United Kingdom 5000+ Employees

Waitrose Reviews

Updated Jun 22, 2014

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3.8 94 reviews

                             

85% Approve of the CEO

Waitrose Managing Director Mark Price

Mark Price

(59 ratings)

75% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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    Good senior management

    Section Manager (Former Employee)
    Cardiff, Wales (UK)

    ProsAnnual profit sharing, good transparency

    ConsPoor calibre middle management, expectation of long hours from some managers, wages lower than competitors

    Advice to Senior ManagementSome branch and department managers can be quite unpleasant to partners

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good pay, but not flexible at all

    Customer Service Assistant (Former Employee)
    Cardiff, Wales (UK)

    ProsThe pay was very competitive, discount was great and the enthusiasm of many staff members was great to see. Felt a lot like a family rather than work colleagues

    ConsI worked there whilst studying at University and was informed that there would be flexibility when it comes to exam times. I informed them of my exam dates months before and shifts I wouldn't be able to work due to the exams and many were still not give to me as days off, I even asked to be unpaid for them. This then led to me having a disciplinary as I was unable to attend a shift due to an exam.

    Advice to Senior ManagementThey need to talk to the partners more and stop hiding away in the office. If we need help we expect you to be able to help us, be that jump on a counter and help serve customers or help calm down an angry customer. I find there is a lack of communication and we are often left on our own to fend for ourselves.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Waitrose, has two faces!

    Waitrose Supermarket Assistant (Current Employee)
    Northampton, England (UK)

    ProsAs with many of the reviews on here there are many reoccurring themes. But in my opinion there are only a few differences that separate Waitrose from it's competition as an employer....

    1. Other benefits (not including the bonus), a lot of discount on recreational activities as well as money off in restaurants etc
    2. Decent holiday time from 4 weeks.
    3. Smart dress code
    4. Decent breaks typical 1hr 30 mins for a 9 hr shift

    For me however this is where the pros finish for shop-floor workers unless you make it into higher management whereby you will benefit from...

    1. Decent pension
    2. Even more holiday and an extended 6 months off once you've completed 25 years service.

    ConsI could write a thesis on the cons, but not because Waitrose is a bad company, rather because it pretends to be something it isn't.

    1. Bad management, many people are promoted based on an old boys network. If you are a suck up then progression becomes that bit easier

    2. Double standards. An example of this would be some managers from other sections (or your own) telling partners off for not wearing the correct uniform whilst failing to notice another partner doing the same (usually a manager with tattoos and excessive jewellery) , this is a huge problem in my opinion.

    3. Pay, many people will highlight the bonus as a reason why Waitrose is a superior employer, but this is a smokescreen. Waitrose still do not pay a living wage which means the bonus just bridges the gap between a crap wage and a crap wage.

    4. Graduates, Waitrose has many graduates who they employ into branch management roles. Now imagine working for the company for many years only to be patronised on how to do your job by some smart * who hasn't lifted anything more strenuous then a pen.

    5.Customers, Waitrose generally has a 'superior' type of customer. Basically snobs who are rude, inconsiderate, I could write a separate page of examples. I'm so used to dealing with rude obnoxious customers that when somebody does finally say 'excuse me' it leaves me blanked faced and confused.

    6. Managers who kiss the badge, Waitrose is a partnership and so everybody is expected to take pride in 'their business' ( it's our business which is run by somebody else, go figure), but this becomes sickly when some managers ignore the businesses faults and refuse to see any negatives.

    7. High turn-over of part time staff. this completely undermines the partnerships core principles since many workers are of school age and clearly only care about the money to take to uni (I'm one of them, currently studying a degree as an adult learner), although I don't blame these youngsters it means the core values are not upheld.

    8. Free coffee , turns customers into Beckham wannabies.

    9. Not enough hours, this may only be a problem in my branch but it creates many unrealistic targets, plus all you ever hear is the same monotonous voice calling 'all till trained partners to the checkouts', 'go away, I'm trying to ensure Sir and Lady can buy their essential mojito chicken cigarellos'.

    Advice to Senior ManagementAdvice is simply
    1. Promote those who deserve it not those with the most friends
    2. Scrap the bonus and just increase the hourly rate
    3. Stop pretending to be some holier then now, defectless and unparalleled supermarket, it makes me want to be sick.

    I recommend this as a place to work if like me you just want the pocket money. Otherwise if your looking for a career don't bother, unless you're a graduate of course then life couldn't be more comfortable!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fantastic benefits, an interesting culture currently

    Various Head Office Roles (Current Employee)
    Bracknell, England (UK)

    ProsIndustry leading, fast paced, great benefits

    ConsManagement culture, management talent, lack of strategic direction, lack of delegated decision making.

    Advice to Senior ManagementIn the past, Waitrose Head Office has been guilty of promoting 'experts' into middle-management positions. This has left the culture within head office being one of little direction with no one really sure about what is their right to challenge.

    The recognition of this and mandatory management training that has started at the end of 2013 will go half way to addressing this. Unfortunately, mediocre management tend to promote mediocrity - this should be recognized as a risk and mitigation steps put in place to ensure Waitrose have talent where it counts.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good for a part time job, little room for pay rises if part time, even though I was a de facto manager when in

    Operations/Supermarket Assistant (Current Employee)
    Hersham, England (UK)

    ProsGood training, good perks, fair rate of pay for easy work

    ConsLack of flexibility over hours (varies by store and manager)

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Very good and largely interesting

    Anonymous Employee (Current Employee)

    ProsBonuses in march which are very helpful

    ConsWorkload is difficult due to the physical nature of the job

    Advice to Senior ManagementBe upfront with requirements

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    A decent company where all Partners can attribute towards sales and profits.

    Waitrose Supermarket Assistant (Former Employee)
    London, England (UK)

    ProsPays well (starting from £8.25/hour)
    Receive bonuses annually (upto 20% of your annual pay!)
    Learn potential new skills
    Company recognized for providing first class customer service

    ConsManagement Issues, although we are meant to treated as "equal" partners, they often look down to you and show no respect to other Partners.
    Paperwork signing is a LONG process, and often daily tasks like date checking and cleaning are not done or signed off. Management then scrutinize Partners for not doing such task and give a disciplinary.
    Management do not show appreciation of your hard work and often goes amiss.
    After a while, you really do get put off working there.
    Staff shortages, we often had to work with minimal staff, and not many required task are done and its usually difficult for us to complete.

    But like in my Pros section, it is financially supportive part-time job on the side!

    Advice to Senior ManagementShow appreciation to Partners
    Spend your time on the shopfloor rather than hiding in the general office.
    Help out fellow partners on food counters

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Okay sometimes. But generally dull. Managers don't like change. People who are incompetent are very unlikely to get sack

    Team Leader (Current Employee)
    Weston-super-Mare, England (UK)

    ProsBonus. Most the people you work with will be all right.

    ConsStacking shelves, stacking shelves, stacking shelves. Managers who have been promoted due to experience rather than meritocracy.

    Advice to Senior ManagementListen to shop floor staff when they say their manager sucks rather than seeing figures and assuming all is ok.

    No, I would not recommend this company to a friend

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    Expected experience

    Operations Assistant (Former Employee)
    Wilmslow, England (UK)

    ProsWork is straightforward after initial training. Staff are generally quite friendly as are customers. Working for a well-respected retail supermarket is a bonus, as is the discount card after 3 months!

    ConsRoom for improvement in one's role/advancement is not really there. Work can become tedious, and if the section managers aren't clued up they can be a bit of a pain as well.

    Yes, I would recommend this company to a friend

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    A great place to work for the right person

    Anonymous Employee (Current Employee)
    Bracknell, England (UK)

    ProsLoads of benefits (too many to list here)
    Appreciation of work/life balance
    Great people who are really invested as co-owners of the business

    ConsIt has a formal/ hierarchical structure reminiscent of 'Are you Being Served'.

    Advice to Senior ManagementFollow your own rules. If you agree to put structure and rules in place, don't circumvent them because of your position. If you're all co-owners there should be a level playing field.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Waitrose reviews and ratings — including employee satisfaction and approval rating for Waitrose CEO Mark Price. All 14 reviews posted anonymously by Waitrose employees.