Waitrose

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Waitrose Reviews

Updated August 7, 2014
Updated August 7, 2014
105 Reviews

3.9
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waitrose Managing Director Mark Price
Mark Price
66 Ratings

Review Highlights

Pros
  • The amazing bonus, the huge John Lewis discount (even better when there's a price match (in 14 reviews)

  • Annual bonus and great discount, 15% in Waitrose 12/25% in John Lewis (in 11 reviews)


Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • Long hours, low pay for what you do (in 4 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good working enviroment, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant  in  London, England (UK)
    Former Employee - Customer Service Assistant in London, England (UK)

    Pros

    Employee discount
    Partnership
    A great feeling of job security

    Cons

    The management within the partnership is the biggest flaw within the business. Nobody listens to anybody, it becomes tedious and annoying.

    Advice to ManagementAdvice

    LISTEN!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A great job at a difficult time but with no potential future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Partner  in  Beaconsfield, England (UK)
    Former Employee - Food Service Partner in Beaconsfield, England (UK)

    Pros

    I learned a lot from the experts who worked there. the bonus scheme was fantastic and it was always nice to know that my car insurance would be covered by it. also the employee discount is fantastic!

    Cons

    as a graduate not on the graduate scheme I was constantly shunted to the side. I asked time and time again to be given more hours and more responsibilities but to no avail. instead I was kept at thirty three hours and then expected to work over time so that I could be there every week and not enjoy the benefits of being a full time staff member.

    Advice to ManagementAdvice

    Customer service is a must for this company and it's how the Waitrose brand has flourished. but it can be taken to far. all too often I saw customers berating younger staff because they knew they would get away with it. keep an eye out for these people because they are usually regulars and nothing will ingratiate you to your staff more than sticking up for them to a belligerent shopper.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Just landed a job with Waitrose working on the shop floor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitrose Supermarket Assistant
    Current Employee - Waitrose Supermarket Assistant

    Pros

    Like everyone has already said, the benefits are very good.

    Cons

    Too soon to comment on.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Section Manager  in  Cardiff, Wales (UK)
    Former Employee - Section Manager in Cardiff, Wales (UK)

    Pros

    Annual profit sharing, good transparency

    Cons

    Poor calibre middle management, expectation of long hours from some managers, wages lower than competitors

    Advice to ManagementAdvice

    Some branch and department managers can be quite unpleasant to partners

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good pay, but not flexible at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant  in  Cardiff, Wales (UK)
    Former Employee - Customer Service Assistant in Cardiff, Wales (UK)

    Pros

    The pay was very competitive, discount was great and the enthusiasm of many staff members was great to see. Felt a lot like a family rather than work colleagues

    Cons

    I worked there whilst studying at University and was informed that there would be flexibility when it comes to exam times. I informed them of my exam dates months before and shifts I wouldn't be able to work due to the exams and many were still not give to me as days off, I even asked to be unpaid for them. This then led to me having a disciplinary as I was unable to attend a shift due to an exam.

    Advice to ManagementAdvice

    They need to talk to the partners more and stop hiding away in the office. If we need help we expect you to be able to help us, be that jump on a counter and help serve customers or help calm down an angry customer. I find there is a lack of communication and we are often left on our own to fend for ourselves.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Waitrose, has two faces!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitrose Supermarket Assistant  in  Northampton, England (UK)
    Current Employee - Waitrose Supermarket Assistant in Northampton, England (UK)

    Pros

    As with many of the reviews on here there are many reoccurring themes. But in my opinion there are only a few differences that separate Waitrose from it's competition as an employer....

    1. Other benefits (not including the bonus), a lot of discount on recreational activities as well as money off in restaurants etc
    2. Decent holiday time from 4 weeks.
    3. Smart dress code
    4. Decent breaks typical 1hr 30 mins for a 9 hr shift

    For me however this is where the pros finish for shop-floor workers unless you make it into higher management whereby you will benefit from...

    1. Decent pension
    2. Even more holiday and an extended 6 months off once you've completed 25 years service.

    Cons

    I could write a thesis on the cons, but not because Waitrose is a bad company, rather because it pretends to be something it isn't.

    1. Bad management, many people are promoted based on an old boys network. If you are a suck up then progression becomes that bit easier

    2. Double standards. An example of this would be some managers from other sections (or your own) telling partners off for not wearing the correct uniform whilst failing to notice another partner doing the same (usually a manager with tattoos and excessive jewellery) , this is a huge problem in my opinion.

    3. Pay, many people will highlight the bonus as a reason why Waitrose is a superior employer, but this is a smokescreen. Waitrose still do not pay a living wage which means the bonus just bridges the gap between a crap wage and a crap wage.

    4. Graduates, Waitrose has many graduates who they employ into branch management roles. Now imagine working for the company for many years only to be patronised on how to do your job by some smart * who hasn't lifted anything more strenuous then a pen.

    5.Customers, Waitrose generally has a 'superior' type of customer. Basically snobs who are rude, inconsiderate, I could write a separate page of examples. I'm so used to dealing with rude obnoxious customers that when somebody does finally say 'excuse me' it leaves me blanked faced and confused.

    6. Managers who kiss the badge, Waitrose is a partnership and so everybody is expected to take pride in 'their business' ( it's our business which is run by somebody else, go figure), but this becomes sickly when some managers ignore the businesses faults and refuse to see any negatives.

    7. High turn-over of part time staff. this completely undermines the partnerships core principles since many workers are of school age and clearly only care about the money to take to uni (I'm one of them, currently studying a degree as an adult learner), although I don't blame these youngsters it means the core values are not upheld.

    8. Free coffee , turns customers into Beckham wannabies.

    9. Not enough hours, this may only be a problem in my branch but it creates many unrealistic targets, plus all you ever hear is the same monotonous voice calling 'all till trained partners to the checkouts', 'go away, I'm trying to ensure Sir and Lady can buy their essential mojito chicken cigarellos'.

    Advice to ManagementAdvice

    Advice is simply
    1. Promote those who deserve it not those with the most friends
    2. Scrap the bonus and just increase the hourly rate
    3. Stop pretending to be some holier then now, defectless and unparalleled supermarket, it makes me want to be sick.

    I recommend this as a place to work if like me you just want the pocket money. Otherwise if your looking for a career don't bother, unless you're a graduate of course then life couldn't be more comfortable!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Fantastic benefits, an interesting culture currently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Various Head Office Roles  in  Bracknell, England (UK)
    Current Employee - Various Head Office Roles in Bracknell, England (UK)

    Pros

    Industry leading, fast paced, great benefits

    Cons

    Management culture, management talent, lack of strategic direction, lack of delegated decision making.

    Advice to ManagementAdvice

    In the past, Waitrose Head Office has been guilty of promoting 'experts' into middle-management positions. This has left the culture within head office being one of little direction with no one really sure about what is their right to challenge.

    The recognition of this and mandatory management training that has started at the end of 2013 will go half way to addressing this. Unfortunately, mediocre management tend to promote mediocrity - this should be recognized as a risk and mitigation steps put in place to ensure Waitrose have talent where it counts.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good for a part time job, little room for pay rises if part time, even though I was a de facto manager when in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations/Supermarket Assistant  in  Hersham, England (UK)
    Current Employee - Operations/Supermarket Assistant in Hersham, England (UK)

    Pros

    Good training, good perks, fair rate of pay for easy work

    Cons

    Lack of flexibility over hours (varies by store and manager)

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Very good and largely interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Bonuses in march which are very helpful

    Cons

    Workload is difficult due to the physical nature of the job

    Advice to ManagementAdvice

    Be upfront with requirements

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A decent company where all Partners can attribute towards sales and profits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitrose Supermarket Assistant  in  London, England (UK)
    Former Employee - Waitrose Supermarket Assistant in London, England (UK)

    Pros

    Pays well (starting from £8.25/hour)
    Receive bonuses annually (upto 20% of your annual pay!)
    Learn potential new skills
    Company recognized for providing first class customer service

    Cons

    Management Issues, although we are meant to treated as "equal" partners, they often look down to you and show no respect to other Partners.
    Paperwork signing is a LONG process, and often daily tasks like date checking and cleaning are not done or signed off. Management then scrutinize Partners for not doing such task and give a disciplinary.
    Management do not show appreciation of your hard work and often goes amiss.
    After a while, you really do get put off working there.
    Staff shortages, we often had to work with minimal staff, and not many required task are done and its usually difficult for us to complete.

    But like in my Pros section, it is financially supportive part-time job on the side!

    Advice to ManagementAdvice

    Show appreciation to Partners
    Spend your time on the shopfloor rather than hiding in the general office.
    Help out fellow partners on food counters

    Recommends
    Positive Outlook
    Approves of CEO

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