Waitrose

  www.waitrose.com
  www.waitrose.com

Waitrose Reviews

Updated November 8, 2014
Updated November 8, 2014
130 Reviews
3.7
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waitrose Managing Director Mark Price
Mark Price
83 Ratings

Review Highlights

Pros
  • The amazing bonus, the huge John Lewis discount (even better when there's a price match (in 18 reviews)

  • Annual bonus and great discount, 15% in Waitrose 12/25% in John Lewis (in 13 reviews)


Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • Leadership disconnect, little attention paid to thoughts of part-time staff (in 6 reviews)

More Highlights

37 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Best company for a partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supermarket Assistant
    Current Employee - Supermarket Assistant

    I have been working at Waitrose (less than an year)

    Pros

    Waitrose is great as you are a partner not an employee, bonus every year! Discount is great, breaks constant, loads of opportunities and benefits

    Cons

    Sometime they are a bit too pleased with themselves to listen to any complainta

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent Job Satisfaction, Great People, Great Oppurtunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in Norwich, England (UK)
    Current Employee - Customer Service Assistant in Norwich, England (UK)

    I have been working at Waitrose part-time (less than an year)

    Pros

    Everyone is so friendly, they always say hello to you throughout the day. Managers are very helpful and kind. Opportunities are always open. Great discounts and pay.

    Cons

    Graduate schemes need atleast 300 UCAS points aswell as a 2:1 degree

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    The perfect company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Floor Assistant in Brighton, England (UK)
    Current Employee - Shop Floor Assistant in Brighton, England (UK)

    I have been working at Waitrose part-time (more than an year)

    Pros

    As a partner i get hundreds of benefits including discounts in John Lewis and Waitrose as well as discounts in restaurants, holidays, tickets and even car insurance.
    I also receive an annual bonus which is a huge perk, but also means every one is working together to achieve a common goal; a bigger bonus.
    I enjoy working there a lot because I know customers will always be satisfied with the experience and if they aren't Waitrose will strive to ensure they have done al they can before they leave the store.
    Along with delivering great service, I instantly felt like part of a team when I joined. Each section is faced with multiple challenges every day and its great to have such a supportive team around you to help over come each challenge. Working in Waitrose can be incredibly busy and often stressful when their are objectives that need to be met within a day, and this makes it all the more fun. There is no opportunity to get bored or have nothing to do, because at Waitrose the work never ends. It is a constant cycle that has no let up- which I much prefer to a quiet boring shop. Being pushed at work and coming home to feel as though you've made a difference is a very satisfying experience.

    Cons

    The only problem I have found repeatedly is that there is often a lack of communication/information between managers and less senior positions. There are several people that will manage each section and sometimes getting in touch with them can prove difficult.

    Advice to ManagementAdvice

    A little more time could be spent with new employees to ensure they are comfortable with how the store works/ how they speak to customers, if they haven't completed all their online training before they start work on the shop floor.
    Also ensuring partners are comfortable using partnerlink and other resources should be checked up on, e.g accessing the site from home- a number of partners don't know how to do this etc.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great empoloyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Stevenage, England (UK)
    Former Employee - Customer Service Assistant in Stevenage, England (UK)

    I worked at Waitrose part-time (less than an year)

    Pros

    So many benefits, nice atmosphere, training very good

    Cons

    Some managers were slightly pushy when training etc

    Recommends
    Positive Outlook
  6.  

    Exceptional Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in London, England (UK)
    Former Employee - Customer Service Assistant in London, England (UK)

    I worked at Waitrose part-time (more than an year)

    Pros

    Having worked at Waitrose I can tell you that working there is brilliant. You are instantly part of the team and are encouraged to climb the ladder and go up the ranks. There are also performance reviews and not to mention the discount!

    Cons

    Everyday presents a different challenge. You may have to deal with stressed customers or have to unload stock within a very tight deadline, especially if it is short staffed.

    Advice to ManagementAdvice

    Should have an emergency plan to execute when very very short staffed (those instances are rare) but when the holidays come etc its good to have a plan in mind.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    More than just a supermarket.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Waitrose part-time (more than 5 years)

    Pros

    Waitrose, being part of the JLP seems to really value it's employees. It's not just for the newspapers. There are a lot of internal initiatives to ensure that partners are happy and any concerns are addressed.

    Real sense of camaraderie between partners. When people actually kind of like their job they tend to get along.

    Pay range is wide and generally very good. Up there with some of the best in the industry and further boosted with a yearly bonus which is dependant on company performance.

    Benefits package is also generous, and available to all partners, not just veterans. Discount on several UK attractions, event tickets etc.

    Discount alone puts this job above the competition. Between Waitrose and John Lewis everything you possibly might want is stocked and discount can be generous.

    Larger stores are perfect for students or part-timers. It's common to see Partners do extra hours over the Summer before term starts.

    Cons

    Progression is available but slow moving. A lot of regular partners have been earmarked for managerial/team leader roles but a lack of available positions makes the process slow.

    Politics (in individual branches, not across the company) dictates some progression which is a shame to see but Partners are quick to call that out.

    Smaller stores may be more limited in available hours/flexibility.

    Be prepared to put in extra time over the holidays. It isn't necessarily compulsory but it is expected that Partners do extra hours when it gets busy at Christmas etc.

    Advice to ManagementAdvice

    Embody the values the company promotes. More partners believe in it than you think and being honest about progression is important.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good Part Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in Thatcham, England (UK)
    Current Employee - Customer Service Assistant in Thatcham, England (UK)

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    Very good benefits, especially for a part time job. Decent pay and a good working environment

    Cons

    Can sometimes be hard to progress and get enough hours.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitrose Supermarket Assistant in London, England (UK)
    Former Employee - Waitrose Supermarket Assistant in London, England (UK)

    I worked at Waitrose part-time (less than an year)

    Pros

    Partners are treated incredibly, I don't want to work anywhere else! Discount is great, ideal for part timers, the bonus is beautiful.

    Cons

    You have to wait 3 months for the discount

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Very hard work but great salary, bonus, pension and sense of team work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Section Manager in London, England (UK)
    Former Employee - Section Manager in London, England (UK)

    I worked at Waitrose full-time (more than an year)

    Pros

    Great chances for career progressions. Really brilliant team work from the top to the bottom and everyone really pulls their weight. Salary scale is brilliant and really easy to get a large wage rise if you work hard. I got £3000 jump one year and a £4500 bonus on top.

    Cons

    It can get really short staffed sometimes and overtime is very limited so you will be stretched as a manager.

    Advice to ManagementAdvice

    Stop cutting the hours

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great pay for a part-time job, good people and good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitrose Sales Assistant in Malvern, England (UK)
    Former Employee - Waitrose Sales Assistant in Malvern, England (UK)

    I worked at Waitrose part-time (more than 3 years)

    Pros

    The pay is great for a part-time, also a big bonus each year plus a good discount (and for John Lewis too!). I received time and a half for working sundays which was a good help while studying. There are a lot of meetings and personal development which is great if you wish to stay with the company as a career. Also during my time working here I saw many colleagues progress to some kind of management or team leader roll.

    Cons

    Can be stressful, high expectations of staff. Also Men are not allowed to have any facial hair unless they started their employment with a beard etc (This may have changed since). Also, can be quite strict at times.

    Recommends
    Positive Outlook
    No opinion of CEO

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