Washington Mutual Reviews

Updated October 9, 2014
Updated October 9, 2014
351 Reviews
4.0
351 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Washington Mutual Chairman & CEO JP Morgan Chase James Dimon
James Dimon
36 Ratings

Review Highlights

Pros
  • Good work/life balance, employees treated fairly, good company values, nice culture (in 40 reviews)

  • They offered great benefits and good supports for the families of employees (in 14 reviews)


Cons
  • Senior management was a mixed bag; lack of accountability at the highest levels (in 35 reviews)

  • Too many changes in upper management that disrupted the lower ranks - on a regular basis (in 15 reviews)

More Highlights

37 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    You will love it if you like to sing Kumbaya

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in San Francisco, CA
    Former Employee - Senior Project Manager in San Francisco, CA

    I worked at Washington Mutual full-time (more than 5 years)

    Pros

    Nice work life balance. Great comp and benefits. Really caring organization.

    Cons

    Bad subprime loan strategy, chase leadership,

    Advice to ManagementAdvice

    Don't conduct a business practice or offer a product which you would not buy yourself

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Was my first job, and i thoroughly enjoyed the company culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual

    Pros

    good pay, friendly staff, great training, everything was free

    Cons

    they went out of business and was bought out by Chase which is the opposite of all those things

    Advice to ManagementAdvice

    Bring back Washington Mutual, they were nicer to their customers

  3.  

    It was the best experience I had with any company I've worked for! I was treated with kindness and understanding!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retirement Specialist in San Antonio, TX
    Current Employee - Retirement Specialist in San Antonio, TX

    I have been working at Washington Mutual full-time (more than 3 years)

    Pros

    The customer service is great externally just as well as it was internally. I have helped people with their customer service techniques as well as paperwork filing which grew our efficiency as a group.

    Cons

    Challenges with my position included having to understand transfer paperwork from other financial institutions. There were some banks whom had their associates fill in the incorrect information to have the customer's retirement account transferred, but instead of sending it back through the mail, per protocol, I took the extra step and tried calling the bank and discussing this with their associate whom set up the paperwork. In the midst of things, this reduced my productivity, but instead of approaching the same situation multiple times with the same associate and same customer, it was necessary when I had some extra time.

    Advice to ManagementAdvice

    Training was hands on. Our group worked very well together becoming very productive and sometimes ahead of schedule. We went through a transition with moving all accounts from WaMu to Chase and while it was difficult, we experienced a great, positive attitude from each other to get us through the tough times. Unfortunately, the last 12 months we were there transitioning, we were under contract and when there was no work left, we were jobless. Chase did offer other jobs we were qualified for and most took the jobs offered, but I went back to college instead.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    A great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Irvine, CA
    Former Employee - IT Manager in Irvine, CA

    I worked at Washington Mutual full-time (more than 3 years)

    Pros

    A great boss who gave a lot of independence. Great colleagues to work with. I had a lot of fun while it lasted.

    Cons

    None really. I enjoyed my work.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Was great to be a WaMulian.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Washington Mutual full-time (more than 3 years)

    Pros

    Great location in downtown Seattle.
    Awesome co-workers.
    Compensation based on merit.
    Good career growth and potential for advancement (assuming the company persisted).

    Cons

    Subprime meltdown and Chase takeover.
    Finding out from the news that our company was no more.

    No opinion of CEO
  7.  

    Excellent company to work for. My position as a Senior Loan Consultant afforded me unlimited income potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Loan Consultant in Naples, FL
    Current Employee - Senior Loan Consultant in Naples, FL

    I have been working at Washington Mutual full-time (more than 10 years)

    Pros

    They provided a monthly draw against my unlimited income as a commissioned employee (about $3,000/month). Annual trips for achieving Presidents Club - all expenses paid including exceptionally gorgeous hotels (upscall Hyatt / Marriott) usually at tropical destinations like Hawaii. Awards and recognitions at the annual banquet.

    Cons

    Be at quota and everyone will be happy. Even if you are not at quota they will support you any way they can in order to achieve that goal. 401k contribution was 10% up to the 10,000 mark annually. Guaranteed rate of return on same. Golden parachute after 5 years which was 10% of your annual income they they simply "gave" to you in an account that they held and managed until you left.

    Advice to ManagementAdvice

    Stop emailing so many memos!! Just have a weekly sales meeting / call from immediate supervisor to inform loan originators of policy changes. If it is so important that everyone must be informed that same day - then blast an email as "priority". Commissioned reps have more on their mind then to constantly check their email from corporate (expecially when they get several per day).

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Bank Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual

    Pros

    Great Benefits, 8-5; Sundays and holidays off; Company discounts; excellent commission.

    Cons

    Customer service with people sensitive about their money

  9.  

    WaMu was a fantastic place to work. The culture was very collaborative and the people were amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual

    Pros

    The culture was very down-to-earth. Nothing stodgy about this bank.

    Cons

    Well......the failure and brutal takeover.

    Advice to ManagementAdvice

    Too late...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Loved the Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in Seattle, WA
    Former Employee - Executive Assistant in Seattle, WA

    I worked at Washington Mutual full-time (more than 5 years)

    Pros

    Washington Mutual is one of the best companies I've ever wroked for. The people were extremely nice and it was a fun place to work. I sure do miss the cafeteria!

    Cons

    One of the cons in working for the bank is the commute. I had a long commute into work.

  11.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual

    Pros

    Many opportunities around the whole organization

    Cons

    Bought by Chase and not sure of the new culture

    Recommends
    Neutral Outlook

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