Washington Mutual

  www.wamu.com
  www.wamu.com

Washington Mutual Reviews

Updated October 28, 2014
Updated October 28, 2014
353 Reviews
4.0
353 Reviews
Rating Trends

Recommend to a friend
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Washington Mutual Chairman & CEO JP Morgan Chase James Dimon
James Dimon
37 Ratings

Review Highlights

Pros
  • Great people, true team environment, challenging work, fair compensation, perfect work/life balance (in 41 reviews)

  • They offered great benefits and good supports for the families of employees (in 14 reviews)


Cons
  • Senior management was a mixed bag; lack of accountability at the highest levels (in 35 reviews)

  • Too many changes in upper management that disrupted the lower ranks - on a regular basis (in 15 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Competitive to a fault, Great work/life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Backoffice Function In Home Loans (East Coast)
    Former Employee - Backoffice Function In Home Loans (East Coast)

    I worked at Washington Mutual

    Pros

    Good pay, hours, opportunity, and people; When you hire a former Wamu employee, you know you will be getting someone who has a bias for action and efficiency. The problems with the company was in risk assessment, not how business was conducted. Operationally, Wamu was top tier.

    Cons

    Too quick to decision perhaps lead to wrong decisions. The company went BK so obviously it is not a place that hold opportunity any more. That said, the biggest Con as an employee was the focus by management on "look and feel" of employees.

    Advice to ManagementAdvice

    Focus on the risk and not on what it will add to the bottom line. Focus on how the company could have kept going.

    Recommends
    Approves of CEO
  2.  

    Nice while it lasted...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Licensed Personal Financial Representative in Scottsdale, AZ
    Former Employee - Licensed Personal Financial Representative in Scottsdale, AZ

    I worked at Washington Mutual

    Pros

    Washington Mutual had a great corporate culture and treated their employees very well.

    Cons

    Unfortunately, they couldn't stay independent and now are owned by JPMorgan Chase. However, from the viewpoint of a retail banker, JPMorgan Chase is handling the transition well with little impact to customers and retail employees.

    Advice to ManagementAdvice

    Good luck at JPMorgan Chase!

    Recommends
    No opinion of CEO
  3.  

    Wamu the Good Times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Center Manager in San Diego, CA
    Former Employee - Financial Center Manager in San Diego, CA

    I worked at Washington Mutual

    Pros

    Employees are important, have channels of communication and with Corporate and local support, Marketing was it's strength showing we were Human kinda quirky and not the normal "stuffed shirt" banker. WaMu truly cared about employees and customers. Ideas like Free checking with an overdraft m.atrix were brilliant. Customers received what they wanted a checking with no monthly fee, but paid dearly if they were negative, but that was their option. Other banks were charging at least $10 per month, that was $120 savings per year for the average customer. Managers were informed of corporate goals, strategies and accomplishments at the annual State of the Group annually, really kept us in tune and helped us bond as a group.

    Cons

    In my position were the long hours.

    Advice to ManagementAdvice

    Continue to lead with employee satisfaction & health a primary objective

    Recommends
    No opinion of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Executive Assistant in Seattle, WA
    Current Employee - Executive Assistant in Seattle, WA

    I have been working at Washington Mutual

    Pros

    It's a friendly atmosphere and I am respected for the job that I do and the help that I can give others. Any input I give is appreciated. WaMu is a very fair company to work for and they respect the work/life balance. None of my team are clock watchers and there is never a problem with time off whether it be vacation, sick or medical appointments. I don't feel as though I'm just a number, I feel that my opinion and feelings count. That's more than can be said for some employers out there. Trust me, I've worked for some bad employers.

    Cons

    The technology systems suck. The technical support people are in India and half the time they don't understand what you're saying or vice versa. It can take over an hour to have a simple problem solved over the phone. You can sit on the phone for 45 minutes before they tell you that they're "opening a ticket" for you. You never get to speak to someone face to face. The same goes for the HR department. You call the employee helpline and thankfully they're not in India but they might as well be with as much use they are. Stop outsourcing and give us some real people to deal with.

    Advice to ManagementAdvice

    In general I've found the senior management to be of a high standard. However, I think it's time for Kerry Killinger to step down. WaMu have laid off thousands of people over the last few months but only one from the executive team has gone. Don't you think there's something wrong with that picture? I'm not sure if Kerry is the one who should go because I believe he's done what he thought best for the company over the last 17 years, but there's as much dead wood at the top as there has been below the decks.

    Recommends
    No opinion of CEO
  6.  

    You wanted an everyday persons answers, well you got it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Personal Financial Representative in New York, NY
    Current Employee - Senior Personal Financial Representative in New York, NY

    I have been working at Washington Mutual

    Pros

    Honest and Ingerity are two of the hardest things to find at a bank and they support those ideals. They only what was best for there employees. You get great encouragement and help from management. But they also know when to let you fly solo... Mistakes may happen but fixing them is always the first priority. Not to mention, they have the best products around with highly competitive rates. Whats not to like about working at Washington Mutual

    Cons

    You can always make the customer happy. As much as I would love to give each client the loan they want at the best rate possible.. It doesn't always work out that way. But on the up and up, we strive to get them to were they need to be. Even if it's not always with us.

    Advice to ManagementAdvice

    You guys and girls are doing a wonderful job. I'm really learning a lot and I hope your learning a lot from me too.

    Recommends
    Approves of CEO
  7.  

    Loved Wamu

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual full-time (more than 10 years)

    Pros

    Corporate culture
    Advancement Opportunity
    People you work with are awesome
    Value placed on employees

    Cons

    Many people moved thousands of miles and the center was closed down shortly after.
    Wrong people stayed in leadership for too long

    Advice to ManagementAdvice

    Listen to employees and don't ask them to move

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Lot of growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Banking Specialist
    Former Employee - Business Banking Specialist

    I worked at Washington Mutual

    Pros

    They were growing extensively, lot of new product and new market. Employees were recognized for their performance and hard work.

    Cons

    Sometimes there was too much red tape to get things done. There could have been more training in some areas.

    Advice to ManagementAdvice

    The company was bought by Chase and they have changed how the products are offered to different markets, and even the look of the financial centers.

    Recommends
    No opinion of CEO
  9.  

    Wonderful while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Washington Mutual

    Pros

    Good upward mobility, above average compensation, professional yet fun environment. Washington Mutual was a company that respected and rewarded the work of its employees.

    Cons

    Emphasis on diversity sometimes seemed to trump professional qualifications. The company was a bit to political polar for my taste. And it was apparently too appetizing for Jamie Dimon.

    Advice to ManagementAdvice

    Don't trust the Federal Reserve, Treasury Department, FDIC, or Office of Thrift Supervision. This was a good company and a lot of good people lost their shirts. Obviously, some closed-door meetings and palm greasing led to the fire sale for pennies on the dollar.

    Recommends
    Disapproves of CEO

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