Waste Management
2.8 of 5 400 reviews
www.wm.com Houston, TX 5000+ Employees

Waste Management Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

2.8 400 reviews

                             

54% Approve of the CEO

Waste Management President, CEO & Director David P. Steiner

David P. Steiner

(243 ratings)

46% of employees recommend this company to a friend
215 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Outside Sales Representative

    Outside Sales Representative (Current Employee)

    ProsThe benefits are very good. The 401k is one of the best. The company matches up to 6% and you're fully vested from the start. The bad news is, you have to wait 90 days before you get any health benefits. That's a long time to go without coverage. Especially if you have small children.

    ConsIf you like change - you'll love Waste Management. There is little to no support. You will be responsible for managing every aspect of your accounts. You'll need to be an expert in billing, operations, sales, administration and anything else your customers will want. It makes it almost impossible to take a vacation and not come back to a mountain of emails. Operations runs the show.

    Advice to Senior ManagementSlow it down. Change is good, but try to get something implemented and working well before moving on to the next change. This constant change is like drinking from a firehose constantly. Let your salespeople sell. They are spending over 80% of their time handling non-sales issues. If you want the employees' opinion stop demanding that they only be positive.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I LOVE my job!

    Customer Service Representative (Current Employee)
    Foxborough, MA

    ProsComfortable environment, encouraging attitudes from peers and management, positive reinforcement, appropriate coaching methods, understanding and compassionate supervisors, and recognition for hard work.

    ConsShort training period (two weeks, with less than a day for billing) poor communication between certain departments (customer service to dispatch/ops), resentment toward certain departments (customer service to dispatch/ops).

    Advice to Senior ManagementThere is an issue with the communication between customer service and dispatch/ops. There is no emotion in email, so it's very easy to misinterpret tone and intention.

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    Waste Management Talent Acquisition responded to this review Jul 1, 2014 EditDelete
    We appreciate this feedback and are always looking for input to improve our culture and work environment. This valuable insight could be shared with your leadership during goal-setting and annual ... More
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    Sad day when you love your job and learn your call center is closing

    Inside Commercial Representative (Current Employee)
    Oak Harbor, WA

    ProsLove the call center reps - you work hard and put up with some tough customers. Your a great team of people and it's sad to learn we will never be a team again.

    ConsWe were told this week our call center is closing. It shocked and hurt 125 employees in a very small town. We are so busy some of us are working OT everyday, until this week when the closing was released. Now that they've routed our calls to AZ, the phones stopped ringing. If we are going to stay open for another 3 months, how are we going to do our jobs when the phones stopped ringing.

    Advice to Senior ManagementYou shouldn't keep hiring and training when you knew the center was going to close. This wasn't an overnight decision. There are about 30 new hires over the past 90 days who now are out of work again.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    i love working for waste management

    Anonymous Employee (Current Employee)

    Prosgreat benefits and you can get all the hours you need allowed by dot. fun people to work with and nice new equiptment

    Consmanagement could do a better job at fallowing up on things brought to there attention. needs to compeat better with local companys

    Advice to Senior Managementlisten and give good feedback and not tear us down

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Constant change for the sake of change

    Anonymous Employee (Current Employee)

    ProsMid level managers are great, but they're passing along policies from above that are horrible. Great opportunity to advance quickly through a few positions, with a pretty hard ceiling after a few levels.

    ConsNear impossible attendance policy. Very little training from one position to the next.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It is a great company to work for. It seemed that being such a large company it would have more organization.

    Digital Care Representative (Current Employee)
    Phoenix, AZ

    ProsGreat benefits, great people, very relaxed environment, allowed to use internet in down time and wasnt against policy

    ConsAlways changing and very chaotic

    Advice to Senior ManagementMore structure when making changes...management is always coming and going and the employees last longer then managers and supervisors.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    very good company

    Senior Software Engineer (Current Employee)
    Windsor, CT

    Proslets you work on cutting edge technologies

    ConsNot much emphasis on process orientation

    Yes, I would recommend this company to a friend

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    Sweat shop

    Anonymous Employee (Current Employee)

    Prosgood people to work with

    Conslong hours and crazy expectations

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Waste Management is growing at a fast pace, but forgets to invest in their own people that are helping it grow.

    Roll Off Dispatcher (Current Employee)
    Houston, TX

    ProsManagement is helpful and will go to support your decision making as long is it makes logical sense and is in line with company goals. In operations specifically, you are the brain of the company and the everyday workload can be challenging and engaging.

    ConsThe operations department of this company has employees that are some of the most knowledgeable within the company, but there are constant silly errors by the customer service and corporate departments that require fixing by operations or else they will adversely affect the customers and clients. Time off is not good, it requires you be employed at two years in order to receive a full two weeks off of paid vacation. Operations often works long hours and weekends.

    Advice to Senior ManagementRealize that you can't hold workers accountable for errors that other departments are responsible for.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Waste Management Talent Acquisition responded to this review Jun 23, 2014 EditDelete
    Thanks for sharing your thoughts! We value your dedication and appreciate your hard work.
    • Comp & Benefits
           
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    1 person found this helpful  

    Good place to work

    Driver (Current Employee)

    ProsIt's a good place to work has constant changes to keep up with technology n advancements in they area

    ConsLong hours at times do to helpers or truck break downs

    Advice to Senior ManagementGet to know your drivers better there your best assets in the field to make the company grow and become better

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