Waste Management

  www.wm.com
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Waste Management Reviews

Updated August 20, 2014
Updated August 20, 2014
434 Reviews

2.7
434 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waste Management President, CEO & Director David P. Steiner
David P. Steiner
264 Ratings

Review Highlights

Pros
  • great benefits and you can get all the hours you need allowed by dot (in 31 reviews)

  • Fellow Employees, good benefits if you can afford the with the Lay-down days (in 30 reviews)


Cons
  • The customer service supervisor sits in her office all day eating (in 16 reviews)

  • Long hours management don't care for you just be at work av (in 16 reviews)

More Highlights

104 Employee Reviews Back to all reviews

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  1.  

    running company into ground while the big shots line thier pockets

    Current Employee - Front End Load Driver  in  Blaine, MN
    Current Employee - Front End Load Driver in Blaine, MN

    Pros

    no good pros on this sencario

    Cons

    the front line workers keep keep getting the shaft in everything and the customer pays the ultimate price

  2.  

    Don't waste time with Waste Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Commercial Representative  in  Franklin, TN
    Former Employee - Inside Commercial Representative in Franklin, TN

    Pros

    They offer different shifts to emloyees

    Cons

    Setting expectations when you haven't adequately trained your staff.

    Advice to ManagementAdvice

    Fully train your staff before set expectations

    Doesn't Recommend
    No opinion of CEO
  3.  

    The training here in Tulsa is subpar! Was only trained for 2.5 weeks then turned loose on my own,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Load Driver  in  Tulsa, OK
    Former Employee - Front End Load Driver in Tulsa, OK

    Pros

    Good paying job. Great group of employees. Great medical and dental insurance. Paid weekly.

    Cons

    Management is to concerned with numbers & not about the safety no matter how much they preach safety. Managers say one thing then do another.

    Advice to ManagementAdvice

    Worry more about the quality of work and not the quantity of work, You can only do so much when dealing with traffic , construction, etc...

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Customer service, Phoenix AZ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pretty office & on site cafeteria. Free coffee & tea.

    Cons

    TRAINING was AWFUL!
    Class size (over 40 people) was too much for the 1 trainer to handle, she got annoyed when people asked questions by the 2nd week (she got sick & was off 2 days).
     The assistant trainer didn't know the new system. In the 2 weeks I was there several people left & didn't come back! I was one of them after trainer refused to answer my question.
    Low pay, $13.00 p/hr & system is complicated with alot to know.
    Needed to bring books home on weekends to do well.

    Advice to ManagementAdvice

    Smaller classes. Better trainers with more patience!

    Doesn't Recommend
  6. 1 person found this helpful  

    Good experience dealing with a variety of dynamic issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer  in  Boston, MA
    Current Employee - Engineer in Boston, MA

    Pros

    Hard working co-workers that care about their work and environment. Decent benefits for workers & families. Alot of personal freedom to get work completed.

    Cons

    Poor equipment & site maintenance causing more interruptions. Constantly trying to "save" money by not performing work. General attitude from front line emplyees is not positive due to continuosly being asked to do more with less. Very compartmentalized institution & goals are not aligned with the success of the customers.

    Advice to ManagementAdvice

    Stop pressuring the front lines constantly. You have honest, hard working individuals that have not been rewarded for thier commitments for many years now.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Waste Management Response

    Aug 5, 2014Talent Acquisition

    We're sorry you feel this way. As we strive toward innovation and continuous improvement, your feedback has been shared with management.

  7. 4 people found this helpful  

    " Smoke and Mirrors"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The majority of the co-workers were fun to work with but they are very pricey for the service they provide. They did upgrade to Sales force but they were still using obsolete system that sometime working with the new technology made things complex. The majority of the customers were wonderful to work with but they sometimes received the short end of the stick.

    Cons

    WM do not treat the worker well. Management works the employees to death and continually decrease compensation but set the bar, so high it was in some cases unobtainable. Management was compensated for work the employee accomplished, but the employees were not given the compensation they deserved for working to keeping WM in business. If you are a supervisor or above you made money but did not always make themselves available to customers that wanted to speak with a manager. The time card system was down more than it worked.Basically if you work there do what you have to do keep you heard down and your mouth closed otherwise by become a moving target.

    Advice to ManagementAdvice

    Corporate need to listen to their employees on the ground and stop making decision from the top down. The corporate management is not working with the day to day customer base and even when they did come to the office to talk to the people on the ground. The employees were so fearful of being fired, people kept their mouth closed as they had seen employees that express themselves fired in the pass.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Dirty, Unfair, Hateful, Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Driver  in  Reno, NV
    Former Employee - Residential Driver in Reno, NV

    Pros

    Locally pay and some employees

    Cons

    Very stressful totalitarian envronment. You are pushed to do more and more in less and less time. No restroom breaks.

    Advice to ManagementAdvice

    Promote from within so supervisors know what job really is. Support emplyees and listen, don't just fire people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good people to work with

    Cons

    long hours and crazy expectations

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Waste Management Response

    Jul 23, 2014Talent Acquisition

    We are sorry you feel this way - this isn't what we want to hear. We recognize that the front line is a challenging place to work, and hope you express this with your local management to get this ... More

  10. 1 person found this helpful  

    Nasty sweatshop environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Commercial Representative  in  Phoenix, AZ
    Former Employee - Inside Commercial Representative in Phoenix, AZ

    Pros

    Good place for unskilled individuals to make decent money compared to other call centers.
    Sounds good at first - co-workers really talked up the manager, sounded all positive.
    Some mid-level management looked like they knew what they were doing.

    Cons

    Listening to complaints all day long from customers very mind deadening.
    Training wasn't much value when placed in the role after 3 weeks. Sink or swim factor at play, no time to request help and nobody available to provide assistance.
    Cliques among co-workers ( longer term employees very unfriendly and stand-offish, all about the potlucks and such all day long)

    Advice to ManagementAdvice

    If I thought they were listening, I might still be working there, so no advice to senior management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Long hours

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pay was ok and the benefits

    Cons

    Long hours lots of over time good ole boys network

    Advice to ManagementAdvice

    Listen to employees

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