Waste Management

  www.wm.com
  www.wm.com

Waste Management Reviews

Updated November 21, 2014
Updated November 21, 2014
499 Reviews
2.7
499 Reviews
Rating Trends

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Approve of CEO
Waste Management President, CEO & Director David P. Steiner
David P. Steiner
300 Ratings

Review Highlights

Pros
  • Good pay, really friendly work place environment, growth potential (in 37 reviews)

  • Good benefits / annual bonus (if at all paid) (in 35 reviews)


Cons
  • Long hours management don't care for you just be at work av (in 18 reviews)

  • Central Dispatch & customer service do not have the ability to address customer's needs (in 17 reviews)

More Highlights

121 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waste Management as a contractor

    Pros

    Good corporate training for profession sales in Houston. Direct was professional and handled the challenging restructuring at the time well even as he was new too. Regional office is a palace.

    Cons

    Tough market area that was losing market share from previous acquisition not tucked in and receiving price increases.
    Local office and shop was nasty in appearance.

    Advice to ManagementAdvice

    Collaboration with field, corporate and clients for sustainable growth.

    Approves of CEO
  2.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Atlanta, GA
    Current Employee - Program Manager in Atlanta, GA

    I have been working at Waste Management full-time (more than 3 years)

    Pros

    Chance to grow within the company

    Cons

    a lot of senior people have their jobs through a deal established when WM acquired their hauling company.

    Recommends
    Positive Outlook
    Approves of CEO

    Waste Management Response

    Aug 15, 2014Talent Acquisition

    We appreciate your hard work and dedication, as well as you sharing your feedback with us.

  3.  

    Quick paced

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waste Management

    Pros

    Weekly pay, good health insurance, vacation and holiday pay.

    Cons

    Too many supervisors! Most of them not qualified. Too little advancement opportunities.

    Advice to ManagementAdvice

    We know you are trying to meet your numbers to look good to upper management however try to create a heroic work environment that would want us to work hard for you.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Sad day when you love your job and learn your call center is closing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Commercial Representative in Oak Harbor, WA
    Current Employee - Inside Commercial Representative in Oak Harbor, WA

    I have been working at Waste Management full-time (less than an year)

    Pros

    Love the call center reps - you work hard and put up with some tough customers. Your a great team of people and it's sad to learn we will never be a team again.

    Cons

    We were told this week our call center is closing. It shocked and hurt 125 employees in a very small town. We are so busy some of us are working OT everyday, until this week when the closing was released. Now that they've routed our calls to AZ, the phones stopped ringing. If we are going to stay open for another 3 months, how are we going to do our jobs when the phones stopped ringing.

    Advice to ManagementAdvice

    You shouldn't keep hiring and training when you knew the center was going to close. This wasn't an overnight decision. There are about 30 new hires over the past 90 days who now are out of work again.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Constant change for the sake of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waste Management full-time (more than an year)

    Pros

    Mid level managers are great, but they're passing along policies from above that are horrible. Great opportunity to advance quickly through a few positions, with a pretty hard ceiling after a few levels.

    Cons

    Near impossible attendance policy. Very little training from one position to the next.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Waste Management Response

    Jul 23, 2014Talent Acquisition

    This isn't what we like to hear and are sorry you feel this way. We're actively working to improve communication and training channels from corporate to the front line. This feedback is valuable as ... More

  7. 5 people found this helpful  

    Not the most warm workplace environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Business Analyst I in Houston, TX
    Former Employee - IT Business Analyst I in Houston, TX

    I worked at Waste Management full-time (more than 3 years)

    Pros

    I was fortunate enough to have a traveling position as to allow me limited time in the office.

    Cons

    Ageism, very slow decision making processes, lots of bureaucracy, and a very conservative environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Charlotte, NC
    Former Employee - Account Manager in Charlotte, NC

    I worked at Waste Management full-time (more than 8 years)

    Pros

    Industry leader, good benefits, one stop shop, challenging work load. Full range of environmental services made it advantageous when prospecting & helped differentiate service offerings from competitors.

    Cons

    Long Hours & unrealistic expectations.
    Price leader - enabled competition to consistently undercut WM's pricing. Extreme micro mgmt.
    Constant power struggle between operations & sales departments. Company driven by operations minded mgmt. team w little regard for sales team. HR Dept. practically non existent @ local level.

    Advice to ManagementAdvice

    Treat all employees with respect and improve comp plans.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Waste Management is growing at a fast pace, but forgets to invest in their own people that are helping it grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Roll Off Dispatcher in Houston, TX
    Current Employee - Roll Off Dispatcher in Houston, TX

    I have been working at Waste Management full-time (more than an year)

    Pros

    Management is helpful and will go to support your decision making as long is it makes logical sense and is in line with company goals. In operations specifically, you are the brain of the company and the everyday workload can be challenging and engaging.

    Cons

    The operations department of this company has employees that are some of the most knowledgeable within the company, but there are constant silly errors by the customer service and corporate departments that require fixing by operations or else they will adversely affect the customers and clients. Time off is not good, it requires you be employed at two years in order to receive a full two weeks off of paid vacation. Operations often works long hours and weekends.

    Advice to ManagementAdvice

    Realize that you can't hold workers accountable for errors that other departments are responsible for.

    Recommends
    Positive Outlook
    No opinion of CEO

    Waste Management Response

    Jun 23, 2014Talent Acquisition

    Thanks for sharing your thoughts! We value your dedication and appreciate your hard work.

  10. 3 people found this helpful  

    Good place to work

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Driver
    Current Employee - Driver

    I have been working at Waste Management full-time (more than 3 years)

    Pros

    It's a good place to work has constant changes to keep up with technology n advancements in they area

    Cons

    Long hours at times do to helpers or truck break downs

    Advice to ManagementAdvice

    Get to know your drivers better there your best assets in the field to make the company grow and become better

    Approves of CEO
  11. 2 people found this helpful  

    Good outlook for company's business initiatives; is forgetting that people are the foundation for strong growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Houston, TX
    Current Employee - Engineer in Houston, TX

    I have been working at Waste Management full-time (more than 3 years)

    Pros

    New technologies and new initiatives that the company has to offer
    Have a chance to learn many new things
    Some of the peers are great coworkers who have stayed put for a while

    Cons

    Red-tape for many decisions
    Pay isnt the greatest
    Too many initiatives going on with no clarity or specifics being provided to keep employee morale up
    Company and HR's attitude for employee growth needs a overhaul
    Is focused on meeting /making money for shareholders while the employees take a salary hit.

    Advice to ManagementAdvice

    Keep in mind that the company is growing because of the employees contribution and are assets.
    Overworking them and not keeping the salary growth inline with the Company's profit growth isnt fair.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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