Wave Broadband

  www.wavebroadband.com
  www.wavebroadband.com
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Wave Broadband Reviews

Updated August 11, 2014
Updated August 11, 2014
28 Reviews
2.2
28 Reviews
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Steve Weed
12 Ratings

15 Employee Reviews Back to all reviews

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  1.  

    The most unprofessional call center I've encountered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband full-time for more than a year

    Pros

    There is free soda and tea. You can get a discounted ORCA card if needed. You get a small but regular paycheck.

    Cons

    Firstly, you need to be prepared for a high school environment. In my department, there is a lead who out loud knit-picks emails received. This lead also likes to criticize and belittle subordinates to other subordinates. One of the now former employees blew her nose very loudly (annoying yes) and the lead said, "Is there an elephant is here." Also, after helping a subordinate and he was safely back at his desk, he called the subordinated "retarded." Professionalism is not to be expected from even the directors. One of the directors likes to sing or make funny voices very loudly in the call center. That's when she is not screaming, "Roll to the next call." If you work in customer service be prepared for required overtime every week because they can't keep employees.

    The computer programs are a joke. The have one from the 1980s which they are allegedly finally going to retire. However, looking at the lousy new programs they have been launching, it's doubtful that will make much difference.

    They keep piling more and more tasks to each work group and adding more and more steps to each tasks. Efficiency is not in their vocabulary.

    Don't expect more that lateral movement in this company.

    Advice to ManagementAdvice

    Hire a consultant to teach you about efficiency, professional, and effective management because you don't have a clue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Looked promising, but went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative  in  Kirkland, WA
    Former Employee - Tech Support Representative in Kirkland, WA

    I worked at Wave Broadband full-time for more than a year

    Pros

    Met a lot of great and helpful people, health benefits are average but are nice to have.

    Cons

    First thing is they are way too strict on tardiness in the call center. For instance, if you are more than 15 seconds late from the start of your shift, a break or lunch, you get marked for a tardy. Now if you get 3 tardies in a 1 month period of time, you loose half of your incentive bonus for the month. Which could be a loss of around $250! That is a large amount of someone's salary over a total of being late under 1 minute total for the entire month!! The next thing is there is no room to grow in your department, you start as tier 1 support, then there is tier 2 support which offers the employee zero benefits from tier 1. You get no pay raise for tier 2, you work whatever shift they give you, and you can forget having weekends off. You take phone escalations and have to deal with angry customers all day, granted you might be off the phones for an hour or so a day doing projects. But, what kind of company would offer their employees nothing for a supposed step up in rank? This company..

    The next rank after tier 2 is a team lead. You finally get a raise, and you still take phone escalations throughout the day and manage your team of tier 1 reps. Only problem is they have had zero openings for a lead in over a year, and you have around 10 tier 2 reps who probably all want the job. Not only that, they had a lead move to a different position within the company, which you would think would in turn mean an opening...wrong!! This company decides to micro manage and make someone take over his position even though they have an entire other job they have to do as a manager ( props to this guy for sticking it out) instead of trying to give the job to someone who deserves it.

    Advice to ManagementAdvice

    Stop micro managing, all it does is hurt the morale of your employees! There are a lot of good hard-working people in this company. Offer a career plan in your departments, so people can come to work each day and feel they have something to strive for. Because nobody wants to work for a place where they feel they can't grow within the company. Stop worrying about money, first thing you should worry about is your employees, not your customers. Happy employees means happy customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Company needs union representation - lawsuits coming for major safety violations and discrimination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Angry Cable Tech  in  Woodburn, OR
    Former Employee - Angry Cable Tech in Woodburn, OR

    I worked at Wave Broadband full-time for less than a year

    Pros

    Free cable but not for long, will be paying shortly.
    Overtime beyond belief which is nice for paycheck.
    No policies and procedures which makes it nice so every week you don't have to worry about getting reprimanded because nobody knows what the policy really is in the first place.

    Cons

    Management from top down needs to look at other cable companies to see how they should perform and treat employees fairly.
    Supervisors should be in the field with their people seeing what is needed for safety and adequate time for jobs.
    Pay is way below industry averages.
    Warehouse workers make more than Maintenance and service Technicians
    No safety meetings. Should be mandatory once a month.
    Instant Installs. Leave customers waiting forever and ruins morale within the company.
    No quota for time needed for jobs. This inconveniences customers and leads to no family life for technicians and puts them at severe risks for injury due to overloaded work schedules.
    No tools provided to do your job correctly and efficiently. You can ask for tools and they will never get them for you.
    CEO wants his hands in every transaction which has made company dysfunctional. Can't get proper tools or materials necessary to perform daily functions.

    Advice to ManagementAdvice

    Somebody needs to unionize this dysfunctional broadband provider. Safety and pay should be priority number one at a telecommunications company. Is basically a good ole boys outfit with an overabundance of upper-level managers being paid top dollar with no support from their CEO to make the place function correctly. If you don't listen to your employees they will never have respect for you and when over half of the workforce has nothing good to say about this company eventually it will fold. Investment group will learn of these matters soon enough. Change is coming.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Frustrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wave Broadband full-time for more than 3 years

    Pros

    There are some good people working for Wave.

    Cons

    Well, mainly it has to do with the idea of doing more with less until you can do everything with nothing. Everything the company does can be traced back to either stupidity, cheapness, or pettiness. If you excel in these three areas then you are management material. As many technicians say here, "Safety third!".

    1) Technicians never know when they will off work
    2) Skilled technicians (from Comcast) have to shoulder the difficult work for the "bros"
    3) "Bros" are Guamanians that are off by 4pm or alternately schedule their work into your clip (i.e. new connects)
    4) There is no training program, but if you are skilled you are also responsible for other outlying systems
    5) Metrics to measure your job performance encourage lying and cheating and are not actively reviewed (or understood) by management.
    6) "We just do what we're told"
    7) Buy your own tools with your own money and pay your own parking tickets and traffics tickets that are held on to by the company so that there is an additional late fee. (To be fair Wave will pay some parking tickets)
    8) You will not get a job performance review. You may bring it up several times and ask what you must do to get a reasonable raise, but in the end you will not get one.
    9) Wave might falsify documents to aid in getting you fired.
    10) I promise you that you will have days where you are hanging off the the telephone pole at night and yell "f^%" from the top of your lungs.

    Advice to ManagementAdvice

    Management as it is, is doing a great job. They are really sticking it to the little guy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Unorganized Cable Company should be bought out

    Former Employee - Maintenance  in  Woodburn, OR
    Former Employee - Maintenance in Woodburn, OR

    I worked at Wave Broadband full-time for more than 8 years

    Pros

    Well you surely will never see a supervisor which makes it nice. The benefits are standard cable benefits like any other cable company.The people are okay that work there.

    Cons

    The management from top down leaves a lot to be desired. Drunk supervisors are not needed in this company. There are some people who have never had a performance review with the company even after multiple years of working there. This has not changed. Horrific inventory system. You could never get supplies that you needed for basic everyday field work. Customer's having buried lines could take years as well as damaged cable. They will tell you repeatedly that pretty much everything is NOT in the budget which includes customers and pay raises. Always some excuse.
    Instant installs every day makes no sense. Sometimes you will have twenty jobs in a single day and then get instant installs on top of that so you never knew when you'd be finished for the day.
    No dispatch system. They don't monitor your routes nor do the supervisors so if somebody gets injured nobody would know where you were at.
    Pay is way below average. You will never get a review. One of the worst cable companies I have ever worked for.

    Advice to ManagementAdvice

    Come up with an incentive program to make employees want to work for this company. Instant Installs are not it. When you have a yearly meeting with the employees leave the management team out of the room so people can say what is really going on without fear of retaliation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    They will take advantage of your skills and promise compensation and deliver nothing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Installer/Warehouse/Systems Tech/Anything Else They Needed  in  Depoe Bay, OR
    Former Employee - Installer/Warehouse/Systems Tech/Anything Else They Needed in Depoe Bay, OR

    I worked at Wave Broadband full-time for more than a year

    Pros

    They teach you many ways of apologizing for their inability to provide proper service.

    Cons

    You give them all you can. Me for example having 10 years experience in the industry doing everything from installs, to underground construction, to sweeps, and managing. I got hired on as a tech 2 with a pay of $15.15hr. . Because that was the only position they had available at the time. I was promised a review after 3 months that would have my pay adjusted to what i'm worth. Well 1 year later and a long list of broken promises I was forced to quit. They even had the gull to appeal my unemployment. I would not trust these people at all. They take advantage of you. Act like they care about you while leading you on, and on...

    Advice to ManagementAdvice

    keep the people that work the hardest and compensate them appropriately. Make sure your managers are actually working out in the field. Fire them if they come into the office reeking of alcohol.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not a good company to work for. Use it for a short term job while looking for another.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA

    I have been working at Wave Broadband full-time for less than a year

    Pros

    Some nice people work here

    Cons

    Cheap towards people and the business. Extremely short sighted/small minded. No empowerment to do the job. Pay and benefits below industry. Very poor executive leadership/direction.

    Advice to ManagementAdvice

    Sell the company that has the financial resources and management capability to grow the company to the next level. i.e. Comcast, Cox, TW. P.S. It's not worth as much as you think it is!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Probably one of the worst companies I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wave Broadband full-time for more than a year

    Pros

    Decent benefits, friendly coworkers - but not a lot of teamwork.

    Cons

    Low pay, no training, upper management is "less than truthful" and unethical - all of which trickles downward into the mid-management team and affects the employee morale.

    Advice to ManagementAdvice

    Would evaluate where Wave is as a company, have a direction and a plan. Management is having a power struggle, and not enough focus on the customer and employees. Everyone is out for themselves, and there is no thought to working together as a team for the good of the company, employees and customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not Recommended for Career Minded Professionals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Seattle, WA
    Former Employee - Sales Manager in Seattle, WA

    I worked at Wave Broadband full-time for more than 3 years

    Pros

    Clean facility (Kirkland main office).

    Cons

    Frontline employees lack training. HR hides behind policies. Management is incompetent. Senior Management is self interested.

    Advice to ManagementAdvice

    A drastic top down makeover is necessary. Starting with the "policies" that enable employees to grow in a motivating work environment. Both frontline and managerial employees need some serious training in their respective fields to support business growth. C-Level employees need to think more with their hearts and instead of their wallets to instill the needed business culture and values. Please take a look at top/world leading companies in the Pacific Northwest as examples.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Horrendous place to work or to be a customer !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband full-time for less than a year

    Pros

    Get out of there !! For customers, cancel your service ! This is a company that treats employees very badly !!

    Cons

    True hiring and firing monthly ! Quick to do so called training classes where the trainer constantly brags and seems very uninterested in wave or his job. The reps are constantly monitored (every call is recorded). If you don't con someone into getting a service (note: the majority of customers are in collections). When customers say they cannot pay, the rep gets canned for not conning them into paying their full bill. Very very small time operation ! Stay far away !!

    Advice to ManagementAdvice

    Being a very small company compared to Comcast, you need to ramp up your promotions offered to Fortune 50 companies to be compettive. Also the idea of canning employees because they cannot con the called (against FCC regulations) is extremely primitive! Every consumer needs to run when they your company's name and culture.

    Doesn't Recommend
    Negative Outlook

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