Wave Broadband

  www.wavebroadband.com
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Wave Broadband Reviews

Updated May 12, 2014
Updated May 12, 2014
26 Reviews

2.0
26 Reviews
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Recommend to a friend
Approve of CEO
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Steve Weed
10 Ratings

5 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Thanks for CHOOSING Wave...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Representative  in  Kirkland, WA
    Current Employee - Tech Support Representative in Kirkland, WA

    Pros

    The overall atmosphere in the call center is good, there are a lot of awesome people, even managers. There are opportunities for a change in position fairly often. You are permitted to work remote after you can meet your stats (usually about 6 months). Managers are patient and reasonable in expecting perfection. Because it is a smaller company there are quicker ways to support the customer with any info they are requesting that needs to be escalated to another department.

    Cons

    There is absolutely no commination between departments (field techs and call center tech support). Rarely are there any notes about what the tech has done, and if there are, they make no sense to anyone not trained in field tech work, and we have no decoding tool to see how the job was closed. Some of the techs will not wait for the customers to verify there services are working and we get to deal with the after math because most people don't have the balls to yell and abuse someone in person( like the field techs) as they do on the phone (me). But having worked at Comcast I am familiar with that.

    Seems that the technology just isn't there to give the customers a comparative service that the competitors can. Our VOD selection is crap. You don't have the ability to set up recordings online, you don't get a free anti virus with your service. Also when it comes to bringing in new products, it seems like they are being sold and guaranteed before the infrastructure can handle it, thus creating a situation that the customer gets to upgrade and pay more for a weaker and unreliable service.

    Customers must prove they are having issues with their service before anyone does anything to rectify it. There is no proactive work being done to find and solve issues. We in the call center, are like 1 step above being a customer. We are so completely left out of the loop we don't know anything until something has already been completed or started and gone horribly wrong causing a huge issue for our customers.

    This is such a disheartening company to work for in the way that business is conducted. It makes me sad because this company could be great and if someone were to ask me if they should get Wave, I would tell them there money will go farther at Comcast (and I hate big huge corporations).

    Advice to ManagementAdvice

    Treat your employees with trust and respect. Show us your loyalty and we will show you ours by caring about this job, and the company and even more important, the customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    I worked seven days a week and many late hours a day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sweeper/Direct Sales Representative  in  Woodburn, OR
    Former Employee - Sweeper/Direct Sales Representative in Woodburn, OR

    Pros

    They have great people that work there.

    Cons

    f you as an employee don't have a territory, you have a very hard time making bi monthly quota.

    Advice to ManagementAdvice

    Be more involved in a positive way with your employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Over worked and under paid, I felt like an easily replaceable cog in a machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative  in  Kirkland, WA
    Former Employee - Customer Service and Sales Representative in Kirkland, WA

    Pros

    The work environment was clean and inviting. All of the people were friendly and there were often free food and prizes.

    Cons

    Mandatory overtime was a regular feature, non-paid time off was not allowed, and schedules were regulated down to the second.

    Advice to ManagementAdvice

    Try to micro-manage less. Have faith in your employees abilities. Give them a task and then set them free to do it in their own time frame.

    Doesn't Recommend
    Neutral Outlook
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  5. 2 people found this helpful  

    Mired In Quicksand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    Pros

    It is not a bad place for entry level people or ones who need to make a career change. However, if you are not moving up in the company, move on. Give yourself 3-5 years for a nice resume pit stop then get out.

    Cons

    Micromanaging C-level employees who can be clueless at times for steering the business in a positive direction. They are not aware of trends in the industry. It is embarrassing when customers alert us to issues, or when we have to shine a spotlight on incompetence in daily working or customer abuse just to get someone helped for specific situations. Some regions are very paranoid and will do whatever they want, whether or not it is good for the customer.

    Advice to ManagementAdvice

    Stop with the ADD management. Get rid of some of the C-level executives. Listen to your middle managers who actually have a clue on how to run your business.

  6.  

    Wave

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible schedules and tries to promote low level employees to slightly higher level positions. Good caring people.

    Cons

    Low pay for almost all mid to low level employees. Would rather promote low level and unqualified employees to positions since they can keep the pay lower than industry standards.

    Advice to ManagementAdvice

    Treat employees with respect and communicate changes before they happen

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