Wave Broadband Reviews

Updated May 12, 2015
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4.0
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Steve Weed
6 Ratings

8 Employee Reviews

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  1. Helpful (1)

    Sales

    Former Employee - Direct Sales Representative in Portland, OR
    Former Employee - Direct Sales Representative in Portland, OR

    I worked at Wave Broadband (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I love working with others as, well as individually. I am an overachiever and won many awards, in Customer Service Excellence. I believe it would be a win, win situation for all.

    Cons

    I chose to work seven days a week. I loved it, but I feel that I should take some time and have a day for myself.

    Advice to Management

    I have been lucky to had great managers. I would like that to continue. Open lines of communications are very important.


  2. Helpful (2)

    Customer Service/ Sales/ Billing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wave Broadband full-time

    Pros

    Nice start up job pays $13/hr. Small company wverybody knows everybody. Easy commute. Consistent pay. (every other friday) easy to request for time offs. Very laid back no hard selling. No scripted spiels

    Cons

    Stagnant. No pay increase no matter how long you stay with them. Its a joke that you have to do billing and sales ans customer svc all at the same time and they base your stats on sales. businesss reps are always at the top bec they have same goals as you do in residential customers ofcourse they get a lot more sales bec business customers will usually order like 3 phone lines per call.

    Advice to Management

    None


  3. Helpful (2)

    Fast paced.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wave Broadband full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you fit the environment you will succeed. The work environment seemed to be improving steadily.

    Cons

    Lack of experience/ability from new hires/co-workers bringing more work for others.

    Advice to Management

    Everything seems to be moving in the right direction.


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  5. Helpful (1)

    I love working for Wave (first real job)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Kirkland, WA
    Current Employee - Customer Service and Sales Representative in Kirkland, WA

    I have been working at Wave Broadband full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a growing company with lots of room to improve, learn a lot and be a part of something that is getting increasingly better all the time.

    Cons

    The experience with other CSR employees 9customer service) I adore everyone. Although the training could be more expansive. There is not much guidance on how to mange your time, your work or your tasks. It's go, go, go because there is plenty to do. We simply need more people to handle the growing volume. Management and leads could do more. But not alone. There should be several more specialized leads. More of a Retention Team. There is only one lead, and I have yet to have a meeting with him on how to improve. Granted my scores and stats are great. But there is a lot to this position that is above me because of lack of experience. The resources to learn more on your own are also lacking. There is not take home resources to expand on. Even the inside databases lack information. It's either really old information to look at, or the last big email everyone received at once. I love working here but I hope they are open to people who have skills that could be utilized in the call center environment. Also, there needs to be a way to better communicate events. We're required to give feedback every day, but we aren't required or taught how to follow up on issues to retain current customers with the most current issues. Follow up trainging and resources are needed to good Customer Suppport, which we do try very hard for every day. The teams are great, we just need more. So do the leads, they need more skills and more help, and much more time to grow. They shouldn't be taking so many SUP CALLs. That is for sure... We should all work harder to resolve issues. This is not pressed in the slightest, nor are we allowed the time when the *few* of us who do try, simply are denied the necessary time. Going back to the point, that there just isn't enough poeple. If you want a challenge, are up for fast pace and growth opporunity working with customers and being on the computer, this job is for you. The benefits for getting your stats, meeting your goals are great. I make over $2000 a month, and earning more consistently every month for my improvement. Was promoted to retention after less than a year. Granted, this was a good choice for my personality/care for customers.

    Advice to Management

    Grow your leads to specify skills and grow the teams.


  6. Helpful (1)

    Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is growing, there are a lot of opportunities to grow with it.

    Cons

    Because the company is growing and buying other companies there are some problems coming up where the old guard of some of the purchased companies do not want to change and accept the new direction of the larger company

    Advice to Management

    There needs to be more accountability or better integration of the purchased companies in to the greater Wave fold


  7. Helpful (1)

    Interesting work - smart and friendly people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Kirkland, WA
    Current Employee - Manager in Kirkland, WA

    I have been working at Wave Broadband full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very positive work environment in the corporate office (Kirkland). Staff is friendly and hard-working, management is open-minded and approachable. The benefits are good, parking is free and bus passes are subsidized. And there's a Starbucks in the complex!

    Cons

    Pay is probably a little lower than other places, but the work/life balance compensates for it.

    Advice to Management

    Continue to listen to your employees


  8. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA

    I have been working at Wave Broadband full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work if you have a family. Everyone is relatively friendly. The company is growing leaps and bounds and isn't going anywhere anytime soon.

    Cons

    Could pay a little more for the amount of work the employees put in. But considering it's a great place to work, it's a compromise the employees are willing to make for a company they love.

    Advice to Management

    none


  9. Helpful (1)

    Opportunities for those who look

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband

    Recommends
    Recommends

    Pros

    Good benefits Orca Card Close to freeways Opportunities for advancement

    Cons

    Occasional desk sharing strict attendance policy especially regarding tardies

    Advice to Management

    Listen to your team. Actually care what the employees have to say and the feedback that they give you. There are a TON of super talented people who don't get the full support and the opportunities that they deserve. Recognize where it's due. Don't micro-manage. Understand that this is not beneficial to your employees or you as an employer.



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