Wave Broadband

  www.wavebroadband.com
  www.wavebroadband.com

Wave Broadband Reviews

Updated August 24, 2014
Updated August 24, 2014
29 Reviews
2.1
29 Reviews
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Steve Weed
13 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    I love working for Wave (first real job)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative in Kirkland, WA
    Current Employee - Customer Service and Sales Representative in Kirkland, WA

    I have been working at Wave Broadband full-time (more than an year)

    Pros

    It's a growing company with lots of room to improve, learn a lot and be a part of something that is getting increasingly better all the time.

    Cons

    The experience with other CSR employees 9customer service) I adore everyone. Although the training could be more expansive. There is not much guidance on how to mange your time, your work or your tasks. It's go, go, go because there is plenty to do. We simply need more people to handle the growing volume.

    Management and leads could do more. But not alone. There should be several more specialized leads. More of a Retention Team. There is only one lead, and I have yet to have a meeting with him on how to improve. Granted my scores and stats are great. But there is a lot to this position that is above me because of lack of experience.

    The resources to learn more on your own are also lacking. There is not take home resources to expand on. Even the inside databases lack information. It's either really old information to look at, or the last big email everyone received at once.

    I love working here but I hope they are open to people who have skills that could be utilized in the call center environment.

    Also, there needs to be a way to better communicate events. We're required to give feedback every day, but we aren't required or taught how to follow up on issues to retain current customers with the most current issues. Follow up trainging and resources are needed to good Customer Suppport, which we do try very hard for every day. The teams are great, we just need more. So do the leads, they need more skills and more help, and much more time to grow. They shouldn't be taking so many SUP CALLs. That is for sure... We should all work harder to resolve issues. This is not pressed in the slightest, nor are we allowed the time when the *few* of us who do try, simply are denied the necessary time. Going back to the point, that there just isn't enough poeple.

    If you want a challenge, are up for fast pace and growth opporunity working with customers and being on the computer, this job is for you. The benefits for getting your stats, meeting your goals are great. I make over $2000 a month, and earning more consistently every month for my improvement.

    Was promoted to retention after less than a year. Granted, this was a good choice for my personality/care for customers.

    Advice to ManagementAdvice

    Grow your leads to specify skills and grow the teams.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband full-time (less than an year)

    Pros

    This company is growing, there are a lot of opportunities to grow with it.

    Cons

    Because the company is growing and buying other companies there are some problems coming up where the old guard of some of the purchased companies do not want to change and accept the new direction of the larger company

    Advice to ManagementAdvice

    There needs to be more accountability or better integration of the purchased companies in to the greater Wave fold

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Interesting work - smart and friendly people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Kirkland, WA
    Current Employee - Manager in Kirkland, WA

    I have been working at Wave Broadband full-time (less than an year)

    Pros

    Very positive work environment in the corporate office (Kirkland). Staff is friendly and hard-working, management is open-minded and approachable. The benefits are good, parking is free and bus passes are subsidized. And there's a Starbucks in the complex!

    Cons

    Pay is probably a little lower than other places, but the work/life balance compensates for it.

    Advice to ManagementAdvice

    Continue to listen to your employees

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA

    I have been working at Wave Broadband full-time (more than 3 years)

    Pros

    Great place to work if you have a family. Everyone is relatively friendly. The company is growing leaps and bounds and isn't going anywhere anytime soon.

    Cons

    Could pay a little more for the amount of work the employees put in. But considering it's a great place to work, it's a compromise the employees are willing to make for a company they love.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Opportunities for those who look

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband

    Pros

    Good benefits
    Orca Card
    Close to freeways
    Opportunities for advancement

    Cons

    Occasional desk sharing
    strict attendance policy especially regarding tardies

    Advice to ManagementAdvice

    Listen to your team. Actually care what the employees have to say and the feedback that they give you. There are a TON of super talented people who don't get the full support and the opportunities that they deserve. Recognize where it's due.

    Don't micro-manage. Understand that this is not beneficial to your employees or you as an employer.

    Recommends

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