Wawa

  www.wawa.com
  www.wawa.com

Wawa Reviews

Updated November 9, 2014
Updated November 9, 2014
334 Reviews
3.7
334 Reviews
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Wawa CEO Chris Gheysens
Chris Gheysens
151 Ratings

Review Highlights

Pros
  • 401K Match, and Employee Stock Ownership Program plop a nice chunk of change on your already competitive salary (in 14 reviews)

  • Great people, good pay, excellent ESOP and 401k (retirement plans) and other perks (in 22 reviews)


Cons
  • You need to be good at planning ahead to ensure a solid work life balance (in 19 reviews)

  • 24/7 Business that never closes can be highly demanding & draining at times (in 13 reviews)

More Highlights

33 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fast-paced is an understatement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wawa

    Pros

    Healthy salary, bonus potential is poor in low volume and great in high volume, all paid monthly. Salary and Bonus is equivalent to most big box salary. Benefits are decent. Good programs for employees, good community outreach, senior leadership knows you personally and hear what you have to say, trying to make positive changes.

    Cons

    If you like taking your time to develop and mentor others, this is not for you. Poor work/life balance as it is a very physical job with little to no time to plan/organize for the future, more of a 'go, now, go' type of management style but not in a healthy way. I emphasize physical as you will be on your feet 9+ hours every day and there's a program designed to determine the amount of time you have (regardless of need) for each task i.e. 8 minutes for this, 18 for this, 26 for that, etc. Your work cannot be completed properly if you find yourself wanting to spend more time on a specific metric or in a staffing shortage as you will need to drain time from one area to focus on your other objectives, or work more hours than you are scheduled, then you have to explain to your boss daily why you were over labor target. See the spiral? Recent changes have created the chaotic environment and lack of balance that used to be there. 15 years of solid performance is negated by 1 year of poor performance and a trip to the back burner and lower volume.

    Advice to ManagementAdvice

    There is no council or program that can replace the time the management teams no longer have to effectively develop from within, which is why we are in this situation. You broke something and are avoiding the fix like the plague when the solution is adding the five letter hot topic. You control the turnequet and you have heard us loud and clear. It's time to step up and be servant leaders. It's time to stop the bleeding.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facility Worker, Cashier, Stocker in Bowie, MD
    Former Employee - Facility Worker, Cashier, Stocker in Bowie, MD

    I worked at Wawa part-time (less than an year)

    Pros

    Discounts on subs and salads. Also got free fountain drinks

    Cons

    The worst place to work. Management was terrible. They weren't flexible with hours. I had three bad managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    disappointed...i expected a lot more but i guess each store is ran/managed differently.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wawa full-time (less than an year)

    Pros

    the regular customers make my day, engaging in conversations. co-workers were pleasant!

    Cons

    Bad communication, horrible scheduling, inconsistent split of work between shifts, everyone's late everyday...

    Advice to ManagementAdvice

    communicate with your employees, disciple those who are always late/calling our. Better scheduling (work 7 days straight and only have 32 hours, huh?)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Work you like a dog.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Wawa

    Pros

    I worked tge overnight shift so there is an extra 1$ per hour for the graveyard.

    Cons

    Absolutely no time to even think. You are a robot.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager in Orlando, FL
    Current Employee - Shift Manager in Orlando, FL

    I have been working at Wawa full-time (more than an year)

    Pros

    Great People, Fun Environment if working with the right people, Good pay

    Cons

    Too demanding, No opportunity to grow, Use and abuse the good ones, no work/life balance, crazy hours

    Advice to ManagementAdvice

    Be a leader not a manager, Be grateful of your team and make sure you train them to the best of your abilities before throwing them out into the fire, make sure you hire dependable people

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Store Maintenance Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Maintenance Associate in Chester, VA
    Former Employee - Store Maintenance Associate in Chester, VA

    I worked at Wawa full-time (more than an year)

    Pros

    You get food discounts. They are willing to schedule around college and such. Some legitimately nice people to work with for the most part and your responsibilities are well outlined.

    Cons

    Completely inconsistent hours and schedules. Will go from 40 hours one week to 18 another week with no reason. Probably not a company wide thing, but my managers loved to short me hours and basically have me on call knowing I needed the hours to pay my bills. So while I would be scheduled like 15-20 hours, I would almost always work 32+ hours every week purely from them calling me in. The few times I could not come in, I would find that the next week I had even fewer hours. Again, I doubt this is a company wide practice as I know other managers who would never do so, but this was simply my specific experience and I doubt it is illustrative of most SMA's at Wawa.

    The normal cons of Customer Service jobs apply, no better or worse than normal.

    Advice to ManagementAdvice

    Ensure managers are not abusing those who are willing to be flexible. While I always did well on my reviews and was well liked, I often felt like I was being exploited due to my willingness to help and need for hours. While the drop in hours after I had declined to come in when called in outside my scheduled hours may have been mere coincidence, it was hard to ignore the overall pattern.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great until you become a manager or cross the "wrong" person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fresh Food Manager in Richmond, VA
    Former Employee - Fresh Food Manager in Richmond, VA

    I worked at Wawa full-time (more than 5 years)

    Pros

    Pay rate is above average in most positions.
    Core values include Passion for Winning
    Business learning opportunities
    Contests with rewards

    Cons

    Open 24/7 365 days per year
    Poor store leadership at most locations
    Unethical behavior tolerated due to "politics"

    Advice to ManagementAdvice

    LIVE AND WORK THE VALUES!!!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Work till you drop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bridgeport, PA
    Current Employee - Anonymous Employee in Bridgeport, PA

    I have been working at Wawa full-time

    Pros

    The time goes very quickly

    Cons

    It is physically impossible to fulfill all the demands and restrictions that management puts upon you. There are never enough people scheduled and usually someone does not show up. Our store manager solves this shortage by belittling everyone for not working hard enough. Then, if you really do put out an extraordinary effort by doing the work of multiple people and work double shifts sometimes all night long without breaks into the following morning, you can expect to be rewarded by having your hours cut. If you are lucky, you may receive "goosebumps" points valued around $2-$3.

    Advice to ManagementAdvice

    Instead of telling your associates how good you are to them, maybe you should actually try it! Have you ever considered actively listening to your employees?

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Okay first Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Philadelphia, PA
    Former Employee - Assistant General Manager in Philadelphia, PA

    I worked at Wawa full-time (more than 3 years)

    Pros

    Money is not bad, and met some people that really helped mold who I am professionally. Got thrown in from day one and learned how to manage and be a leader. For everything I did not like the experience was invaluable.

    Cons

    LONG hours, LOTS of weekends, doubles, and NO overtime for doing so. Really tough to maintain work-life balance. Very unrealistic at times of what they want done and the amount of labor you get to do it.. no excuses either just get it done. Micromanaged to the fullest extent no room to be your own person. Need to jump through hoops to get promotions and tell upper management what they want to hear. Corporate is very out of touch with the reality of the stores and the workload that is being put on the managers. Sometimes it seems like the expansion is too fast, and very hectic. Very little recognition for the hard long hours put in.

    Advice to ManagementAdvice

    Dont lose track that the managers at store level are your GREATEST asset, which seems to be happening lately. The training as a new hire is very hectic and many times there is no expectations set and people get throw into a situation and are forced to learn the hard way. need to drop the "Sink or Swim" Mentality and structure the training programs much more affectively, and just treat your employees like people.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Not for you if family time is important.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fresh Food Manager in Bethlehem, PA
    Current Employee - Fresh Food Manager in Bethlehem, PA

    I have been working at Wawa full-time (more than 5 years)

    Pros

    The pay is good for management, though not as good as it was a couple years ago. The benefits are amazing. Health, life insurance as well as great 401k matching and profit sharing.

    Cons

    There is no work/life balance. General Managers and Upper Management expect you to put your job before your personal responsibilities. It is very easy for General Managers to get away with treating their employees poorly.

    Advice to ManagementAdvice

    Stop putting so much faith in the words of the store managers. Start listening to lower management. Some General Managers do not possess the maturity and integrity required to be a boss.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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