Wawa Reviews

Updated October 19, 2014
Updated October 19, 2014
304 Reviews
3.8
304 Reviews
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Wawa CEO Chris Gheysens
Chris Gheysens
134 Ratings

Review Highlights

Pros
  • Great pay, benefits, 401K and Employee Stock Ownership Plan (in 11 reviews)

  • They offer good benefits for those who work a decent amount of hours as well (in 19 reviews)


Cons
  • You need to be good at planning ahead to ensure a solid work life balance (in 15 reviews)

  • 24/7 Business that never closes can be highly demanding & draining at times (in 13 reviews)

More Highlights

29 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager in Orlando, FL
    Current Employee - Shift Manager in Orlando, FL

    I have been working at Wawa full-time (more than an year)

    Pros

    Great People, Fun Environment if working with the right people, Good pay

    Cons

    Too demanding, No opportunity to grow, Use and abuse the good ones, no work/life balance, crazy hours

    Advice to ManagementAdvice

    Be a leader not a manager, Be grateful of your team and make sure you train them to the best of your abilities before throwing them out into the fire, make sure you hire dependable people

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Store Maintenance Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Maintenance Associate in Chester, VA
    Former Employee - Store Maintenance Associate in Chester, VA

    I worked at Wawa full-time (more than an year)

    Pros

    You get food discounts. They are willing to schedule around college and such. Some legitimately nice people to work with for the most part and your responsibilities are well outlined.

    Cons

    Completely inconsistent hours and schedules. Will go from 40 hours one week to 18 another week with no reason. Probably not a company wide thing, but my managers loved to short me hours and basically have me on call knowing I needed the hours to pay my bills. So while I would be scheduled like 15-20 hours, I would almost always work 32+ hours every week purely from them calling me in. The few times I could not come in, I would find that the next week I had even fewer hours. Again, I doubt this is a company wide practice as I know other managers who would never do so, but this was simply my specific experience and I doubt it is illustrative of most SMA's at Wawa.

    The normal cons of Customer Service jobs apply, no better or worse than normal.

    Advice to ManagementAdvice

    Ensure managers are not abusing those who are willing to be flexible. While I always did well on my reviews and was well liked, I often felt like I was being exploited due to my willingness to help and need for hours. While the drop in hours after I had declined to come in when called in outside my scheduled hours may have been mere coincidence, it was hard to ignore the overall pattern.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Great until you become a manager or cross the "wrong" person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fresh Food Manager in Richmond, VA
    Former Employee - Fresh Food Manager in Richmond, VA

    I worked at Wawa full-time (more than 5 years)

    Pros

    Pay rate is above average in most positions.
    Core values include Passion for Winning
    Business learning opportunities
    Contests with rewards

    Cons

    Open 24/7 365 days per year
    Poor store leadership at most locations
    Unethical behavior tolerated due to "politics"

    Advice to ManagementAdvice

    LIVE AND WORK THE VALUES!!!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Work till you drop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bridgeport, PA
    Current Employee - Anonymous Employee in Bridgeport, PA

    I have been working at Wawa full-time

    Pros

    The time goes very quickly

    Cons

    It is physically impossible to fulfill all the demands and restrictions that management puts upon you. There are never enough people scheduled and usually someone does not show up. Our store manager solves this shortage by belittling everyone for not working hard enough. Then, if you really do put out an extraordinary effort by doing the work of multiple people and work double shifts sometimes all night long without breaks into the following morning, you can expect to be rewarded by having your hours cut. If you are lucky, you may receive "goosebumps" points valued around $2-$3.

    Advice to ManagementAdvice

    Instead of telling your associates how good you are to them, maybe you should actually try it! Have you ever considered actively listening to your employees?

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Okay first Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Philadelphia, PA
    Former Employee - Assistant General Manager in Philadelphia, PA

    I worked at Wawa full-time (more than 3 years)

    Pros

    Money is not bad, and met some people that really helped mold who I am professionally. Got thrown in from day one and learned how to manage and be a leader. For everything I did not like the experience was invaluable.

    Cons

    LONG hours, LOTS of weekends, doubles, and NO overtime for doing so. Really tough to maintain work-life balance. Very unrealistic at times of what they want done and the amount of labor you get to do it.. no excuses either just get it done. Micromanaged to the fullest extent no room to be your own person. Need to jump through hoops to get promotions and tell upper management what they want to hear. Corporate is very out of touch with the reality of the stores and the workload that is being put on the managers. Sometimes it seems like the expansion is too fast, and very hectic. Very little recognition for the hard long hours put in.

    Advice to ManagementAdvice

    Dont lose track that the managers at store level are your GREATEST asset, which seems to be happening lately. The training as a new hire is very hectic and many times there is no expectations set and people get throw into a situation and are forced to learn the hard way. need to drop the "Sink or Swim" Mentality and structure the training programs much more affectively, and just treat your employees like people.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not for you if family time is important.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fresh Food Manager in Bethlehem, PA
    Current Employee - Fresh Food Manager in Bethlehem, PA

    I have been working at Wawa full-time (more than 5 years)

    Pros

    The pay is good for management, though not as good as it was a couple years ago. The benefits are amazing. Health, life insurance as well as great 401k matching and profit sharing.

    Cons

    There is no work/life balance. General Managers and Upper Management expect you to put your job before your personal responsibilities. It is very easy for General Managers to get away with treating their employees poorly.

    Advice to ManagementAdvice

    Stop putting so much faith in the words of the store managers. Start listening to lower management. Some General Managers do not possess the maturity and integrity required to be a boss.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Corporate Offices Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wawa, PA
    Current Employee - Anonymous Employee in Wawa, PA

    I have been working at Wawa full-time (more than an year)

    Pros

    Free Wawa drinks while working. Ability for certain roles to work from home frequently. Great employee appreciation events. Ok pay, depending on the role. Good benefits and 401k match.

    Cons

    The people working in the corporate offices are a bit snobby. They make new comers feel very unwelcome and are all very attached to the "wawa way" (which really is just having to sit through 10 meetings about the same topic before anything changes). I've working at multiple big name firms and this is by far the most inefficient company yet. Not much possibility for promotions since they always seem to find someone "more qualified" that is an external candidate.

    Advice to ManagementAdvice

    Support your employees more. Give them the chance to change things without having to run EVERYTHING they do by management.

    And change the employee engagment survey.... it's really a huge joke and doesn't represent anything accurately.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    good until politics became part of the job and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at Wawa full-time (more than 10 years)

    Pros

    meeting new people, flexibility, structured work environment

    Cons

    always open-blizzards, holidays. unrealistic expectations, constantly doing more with less.

    Advice to ManagementAdvice

    having to cover your own butt should not be the culture practiced by an "industry leader"

    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Can't wait to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Salisbury, MD
    Current Employee - CSA in Salisbury, MD

    I have been working at Wawa part-time (less than an year)

    Pros

    I enjoy the company of my co-workers. Most of my complaints about this company are circumstantial. isolated incidents applying to my gm specifically.

    Cons

    When you go in for the interview try to conduct your own interview. Ask yourself, can I work for this guy? Do I need this money so bad that I will accept orders from this person? I don't know why my manager hired me to be honest. I have been accused of stealing several times. Everything from money, cigarettes down to an 8 oz chocolate milk. My boss asked me when I graduated during the interview (thought I was lying) then later I find out he thinks I'm so young that I graduated when I was 13 years old. Did he even look at my application? What would he do if the register didn't scan id's for cigarette sales? At my location young kids are put in positions of authority over people three times their age. I've had to defend my own shift manager from a customer. Frequently customers come to me thinking I'm the manager because the place is ran by a bunch of children with bad attitudes.

    Advice to ManagementAdvice

    I went to college for criminal justice. I took some courses on investigations. You wouldn't know that, you think I lied about graduating high school when I was 13. First of all, if you think that you might have a case of internal theft going on do some behind the scenes investigating before you randomly pick out some people to accuse based on whatever you consider to be thief qualities. Now I'm angry for being accused of theft and the real thief knows they need to be even better at not being caught. Maybe if you weren't so focused on me being the thief instead of putting all employees under the same microscope you might actually get somewhere.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Expansion means exploitation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at Wawa full-time (more than 5 years)

    Pros

    Best hourly rate for customer service industry, stock, 401K, insurance

    Cons

    The company has many protocols that prolong firing terrible employees, many managers are condescending and thrive off of the power they have.

    Advice to ManagementAdvice

    Listen and take into consideration your employees' concerns and suggestions. They will help improve the all around atmosphere. The customers' can gauge how the employees are being treated by the employees' attitudes.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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