Wawa Reviews

Updated October 20, 2014
Updated October 20, 2014
309 Reviews
3.8
309 Reviews
Rating Trends

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Wawa CEO Chris Gheysens
Chris Gheysens
139 Ratings

Review Highlights

Pros
  • Great pay, benefits, 401K and Employee Stock Ownership Plan (in 12 reviews)

  • Great people, good pay, excellent ESOP and 401k (retirement plans) and other perks (in 21 reviews)


Cons
  • You need to be good at planning ahead to ensure a solid work life balance (in 17 reviews)

  • 24/7 Business that never closes can be highly demanding & draining at times (in 13 reviews)

More Highlights

60 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good benefits, good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager

    I have been working at Wawa full-time

    Pros

    The benefits, ESOP, 401k, salary. Working with good people for the most part.

    Cons

    Work/life balance is very bad, you basically have no life. After work, you are too tired to do anything because of the work. It's all about who you know, if you have an AM that does not like you, then you basically have no future until that area manager changes areas.

    Advice to ManagementAdvice

    Give all managers an admin day. I know they will start giving gms one, but every m level needs one. Gms shouldn't really be doing anything anyway except coaching and developing their teams to grow the business.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Its Okay

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Virginia Beach, VA
    Former Employee - Customer Service Associate in Virginia Beach, VA

    I worked at Wawa part-time (more than 3 years)

    Pros

    Good first job to have. Gave me a lot of work ethic and allowed me an opportunity to interact with a number of people.

    Cons

    I seemed to work a lot of swing shifts and never made as much as my coworkers.

    Advice to ManagementAdvice

    Give raises to those that deserve them and promote from within more than hiring in people as managers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Philadelphia, PA
    Current Employee - Sales Associate in Philadelphia, PA

    I have been working at Wawa full-time (more than 3 years)

    Pros

    Great Benefits, medical after 30 days,

    Cons

    No accountability for those that don't do their work, too much politics, not enough money being paid for the work involved..

    Advice to ManagementAdvice

    Dont just think of an associate, "at least we have a body", the associates work so hard, and the hourly wage is not enough. And instead of goosebumps, how about more money...everyone has two jobs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Customer service associate for over a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Egg Harbor Township, NJ
    Current Employee - Customer Service Associate in Egg Harbor Township, NJ

    I have been working at Wawa part-time (more than an year)

    Pros

    The pay is good. After 60 days they'll give you an evaluation with an opportunity for a raise. Then you get yearly evaluations. The salary starts at $9/hour and in less than a year I got raised to $10.04.

    The scheduling is really flexible and they'll work with you if you're a high school student, college student, or working another job.

    It's generally very hard to get fired. You have to really screw up, or steal from the company. If you're not doing well they'll just punishing you by not putting you on the schedule.

    Cons

    You deal with every type of person, idiots, snobs, insanely rude people, etc... And you have to be polite and smile at every single one of them.

    There's generally 3 shifts morning shift (6am-3pm), second shift (3pm-12am) and third shift (12am-7am). Then there's weird shifts that go in.

    The schedule goes up weekly and is never consistent. Say you want to work every Saturday and Sunday from 7-3 and on Tuesdays, Wednesdays, and Thursdays from 3-12. You won't get a fixed schedule. Which sucks.

    You have to work at least 3 holidays during the "Christmas season" you have to sign up for a shift on thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. This can be inconvenient if you're planning a vacation or have a second job.

    They ask you to work until midnight, then come in again at 6am. That's just bad planning.

    Advice to ManagementAdvice

    Don't be rude to your employees, and don't expect them to just know things. Have fun and make your employees feel comfortable. If they ask you a question, don't get annoyed or use a rude tone when you answer.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Hard Work Environment with great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Tampa, FL
    Former Employee - General Manager in Tampa, FL

    I worked at Wawa full-time (more than 8 years)

    Pros

    Great oppurtunity to gain additional income through budgets. Up to $3500/month in bonus.

    Cons

    political atmosphere, lots of hard work, and must work long strenous hours.

    Advice to ManagementAdvice

    cross your I's and dot your T's

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Got driven out by upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wawa full-time (more than 3 years)

    Pros

    Benefits are great. The pay rate was OK. The PTO was by far my favorite. PTO was probably the best plan I've seen at any company.

    Cons

    Upper management treating people like they are worthless. People getting the short end of the stick because they aren't in the "in" group. If the general manager and an associate are close, the associate will most likely get promoted. There's no equal treatment with upper management. If you and your AGM and GM don't get along you don't survive in the company. Also, there was no balance of work/life balance. My family would be devastated that I would work such weird schedules. At times I would be scheduled 6am-3pm and other times 11am-11pm. Several times I was scheduled 11am-8pm and then come back the next day and work 3am-2pm.

    Advice to ManagementAdvice

    Treat everyone fairly. Diversity in the company is there for a reason. Just because you don't agree with the way someone does something doesn't make it wrong. It makes it different. WAWA couldn't be successful without diversity in their stores. Be open to new ideas and have a genuine open door policy. Not a.... it's open if I like what you have to say policy.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    I really used to like it but then things got bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at Wawa part-time (more than an year)

    Pros

    Its a nice place to work depending on what store your working at. Its flexible and the pay isn't bad

    Cons

    The management can suck at times. If you don't have the right General manager or managers the store can fall apart quickly. They don't respect your days off and will call u frequently

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Wawa is a who you know company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Galloway, NJ
    Former Employee - General Manager in Galloway, NJ

    I worked at Wawa full-time (more than 10 years)

    Pros

    Working with a great customer base

    Cons

    To much politics, its who you know to get ahead.

    Advice to ManagementAdvice

    Look at you're core values, its not just about the money, which is what you've become. Its sad.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Way to many hours, they sell the family angle but dont deliver. This is typical corporate work. GM support is pitiful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Old Bridge, NJ
    Current Employee - Anonymous Employee in Old Bridge, NJ

    I have been working at Wawa full-time (less than an year)

    Pros

    Lots of hours for managers if you have no family its great!
    stock option.
    looks great on a resume.

    Cons

    no gm support. They promise a family friendly work structure and raises that never happen. Your work hours are ever changing.
    Medical plan stinks. co-pays are very high.
    store "vibe" is gloomy, no one likes working here.

    Advice to ManagementAdvice

    Deliver on your promises and actually offer development for the lower level managers that want to move up!
    Under the old CEO the company was family friendly now its just Money, money, money.
    Stop treating your workers as tools and treat them as people and they will stop leaving, its like rats leaving a sinking ship!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    It's a Job?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Philadelphia, PA
    Former Employee - Customer Service Manager in Philadelphia, PA

    I worked at Wawa part-time (more than 8 years)

    Pros

    Good benefits
    Flexible Schedules
    Great for part time work

    Cons

    Classic corporate BS
    Incompetent management core
    Micro-managing
    Quantity over Quality mentality

    Advice to ManagementAdvice

    Take accountability for your individual action and not put the blame on the little people who controls no policies.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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