Web.com Inc
2.6 of 5 74 reviews
www.web.com Jacksonville, FL 1000 to 5000 Employees

Web.com Inc Reviews

Updated Mar 26, 2014

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2.6 74 reviews

                             

55% Approve of the CEO

Web.com Inc Chairman and CEO David L. Brown

David L. Brown

(55 ratings)

38% of employees recommend this company to a friend
15 Employee Reviews Back to all reviews
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    2 people found this helpful  

    The more you give the more they take

    SEO Specialist (Current Employee)
    Drums, PA

    ProsStock options, friendly coworkers and a decent amount of PTO. Make sure it fits your schedule and God help you if you take more than 2 days off in a row...

    ConsCompensation is a joke. Bonuses were slashed despite the "growth period" and chances of getting a raise are slim. There is no communication among departments and there are many people who work from home who may or may not be at their computer when you need to speak with them during the work day.

    Sales often sells the wrong product to customers which means the departments fulfilling the work have a more difficult job trying to retain clients from leaving.

    Office perks continue to be taken away in an effort to cut costs while the CEO gets a huge bonus.

    Advice to Senior ManagementQuit trying to turn this place into a sweatshop

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Way behind in technology

    Senior Leads Specialist (Former Employee)
    Jacksonville, FL

    ProsGreat pay!!! Really good benefits.

    ConsWay behind on technology... they spend more money on dinners for training than investing in a good CRM like Salesforce.

    Advice to Senior ManagementHire managers who actually know the industry.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Too many execs that have stayed together for way too long

    Marketing Manager (Former Employee)
    Jacksonville, FL

    ProsNot a lot to be positive about, but the offices are clean and convenient to get to.

    ConsHigh pressure sales tactics, no accountability, horrible product set with little value to most businesses.

    Advice to Senior ManagementThe executives are greedy and have a bad streak of nepotism. Stop hiring family members and ripping off your customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Low Pay, But They Leave You Alone If You Do Your Job

    Anonymous Employee (Current Employee)
    Jacksonville, FL

    ProsThe best part of working at this company, for me at least, has to be the flexibility. Many of us have the ability to set our own hours, which is great for obvious reasons.

    Management rarely bothers me, and I can go entire days without hearing from them. There is very little micromanagement, which is wonderful. As long as you do your job, they tend to leave you alone.

    The location is convenient, and the company is a great learning environment. I view this job as a stepping stone to go on to better things in the future. I'd say it's a great place for those fresh out of college to gain experience to add to their resumes.

    The company health plan isn't bad, and you start accruing PTO on day one. It could be better, but it's pretty comparable to other companies in the area.

    It's generally a good workplace environment, and most of the other employees are very kind and helpful.

    ConsThe pay is terrible and well below industry standards in almost every department. They provide you with a base salary (whether hourly or salary), along with "incentives." The incentives are generally a commission scheme. Yes, you will make some extra cash from them, but the goals are basically unattainable. I view it as a way for the company to say we make more than we actually do. It also passes off the tax liability for some of their payroll expenses onto the employees. I would say that the number one reason most people leave is because of the lack of pay and because the company does not give raises.

    Of course, being in Jacksonville, there is the "good ole boy" system in place. If you make friends with the right people, you are likely to get promoted. Otherwise, you are probably destined to be in the same place making the same meager wages year after year.

    The company also needs to decide what it wants: quantity or quality. Obviously, it cannot have both, at least not at the rate of production it currently demands out of the employees. I have worked in two very different departments now, and can say that this is exactly the same issue in both of them (and in others, from what I have been told). Management will complain that they want faster production, and then will penalize employees for poor performance. Of course, this is a result of the employees trying to work too fast and making mistakes, or having too much on their plates to pay attention to detail, but the company doesn't care; they just pay them less in incentives.

    They also frequently make promises to employees about a variety of things that either never happen, or happen much further into the future than expected. Everything takes much longer than they say, and after working here for a little while, you learn to take everything management says with a grain of salt.

    Advice to Senior ManagementMany employees are leaving because of the lack of pay. In the height of the recession, this was acceptable because there weren't too many jobs to be had, but things are getting better now, and a lot of talent is going elsewhere.

    Show some appreciation for those who have helped you grow. Yes, the Christmas party is really nice and so are the free football tickets, but as we all know, what it really comes down to in every job is money.

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    Good company, but bad department.

    Account Manager (Former Employee)
    Jacksonville, FL

    ProsWeb.com as a company is ok as long as you are not in the Renovation Experts department. They do some very nice things for the employees, like cookouts and stuff. They give a great Christmas bonus, which is rare these days. The CEO is a very nice man and easy to talk to.

    ConsI was lied to, talked down to, treated like a child and made to feel bad constantly. This is in the Renovation Experts department. The job is a scam, selling leads to contractors. We had to lie to the contractors to get them to buy leads, 70% of which were fake. Then the contractors call you back and curse you out because you are the one that lied to them. When I talked with management about my concerns, I was basically told to do my job or quit.

    Advice to Senior ManagementGet rid of the management in the Renovation Experts department and get someone that actually cares about the little people that are there doing the work there.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Was great at first but went downhill

    Technical Support Specialist (Former Employee)

    ProsWorked with a great group of people, we worked hard and played hard. Relaxed atmosphere fun times

    ConsWhen customers are calling a technical support channel, they shouldn't have to be offered new products or services. It puts undue pressure on staff and customers. Bigger salary would have been nice. I left for more money

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Too busy tripping over dollars to pick up pennies

    Anonymous Employee (Former Employee)

    ProsThere weren't too many. Some really great people oppressed by low wages just hanging on waiting for better opportunities somewhere else. A springboard company.

    ConsNo raises. The executives are busy taking care of themselves while paying their employees garbage wages.

    Advice to Senior ManagementPay attention to what is going on down below. Sooner or later you will have nothing working for you except for drones that are not capable of thinking for themselves. There will be no innovation because you will lack people to move up the ranks. It operates like a bank, but pretends to be a technology company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    In this economy, It's OK.

    Sales Representative (Current Employee)
    Jacksonville, FL

    ProsStock Options, laid back clothing requirements (mostly wear jeans). Don't think about work once you step out of the door.

    ConsNo desire to actually fulfill the customers' needs, some products are awful but some are great... but you can't tell the customer that. Other departments sell against each other to the same customer.

    Advice to Senior ManagementI have given advice to management, in person. No one wants to hear it. I don't think upper management has a clear picture of what's really going on.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Okay to work but not a career

    Hosting Tech Support II (Current Employee)
    Belleville, IL

    ProsFriendly co-workers, Stock Options, 401K, PTO

    ConsDead end job for work from home users (getting passed up for people in the office), NO PAY RASIE, poor communication from upper management down, health care cost to the same across the company PA employee’s pay 200.00 less per month over the rest of the company, if you separate from the company they will NOT pay out your PTO, PTO does NOT roll over (use it or lose it), sales quota (you are required to pitch a new product on every call) if you don’t meet your sales quota for 2 periods (4 weeks) corrective action is taken.

    Advice to Senior Managementimprove communication to all employee's,

    No, I would not recommend this company to a friend

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    7 people found this helpful  

    Marketing and Sales leads IT by the nose and right into the ground

    Anonymous Employee (Current Employee)
    Atlanta, GA

    ProsThe wide range of technologies offers one as much or as little specialization as they desire. This is an excellent place to learn a wide range of technology sets, or specialize into one or a few. The lateral non-managerial and non-executive employees tend to be a dream to interact with.... truly honest people who are by and large perfectly reasonable upon approach for any subject.

    ConsThe management of IT has only lateral decision making power to Marketing and Sales with respect to technology related matters, which can and has lead to weaker technology offerings due to lack of technology understanding by the Marketing and Sales personnel to understand what they market and sell to customers prior to actually selling it. The flip-side is not true: that is to say IT does not ever get to suggest anything about Sales or Marketing. IT is often left with the task of bending the rules of the solutions on the market in an attempt to vaguely provide for the customer what the customer originally thought they were getting. When something goes wrong, it is assumed that IT is to blame and not that potentially false expectations were set in the marketing and sale of a given product.

    This stems from a philosophy that frowns upon organizational charts and structures. Though there is a vague concept of management and executive, there does not exist a central resource for one to look to know who to communicate to on which teams to get something done. This leads to a confused non-managerial staff who ends up asking the wrong people the wrong questions. This severely impacts efficiency, productivity, and general well being. The frustration generated from this lack of organization is palpable and extremely impacting to overall morale. Web.com employees have given up on asking their employer for anything. The overall mood on the non-managerial floor is that the executive level cares not one whit for them.

    It further does not help that cross-regional team building is near nil. As you can see from the reviews of this site, you get very different answers on web.com as a company depending on what office you work in. This is the result of a lack of team-building after mergers. Member offices think, act, and run like they did before the merger instead of running as one unit, further damaging ourselves in the marketplace with less vetted solutions.

    The compensation package is truly below industry standards in every way and at every level. Upper management right up to the CEO himself have repeatedly demonstrated an inability to understand the statement "Yearly pay raises are not in our DNA" in point of absolute mathematical fact equals "Your pay with respect to inflation will be cut every year". This implies that performance-based raises overcome this difference. If only that were true. The overwhelming mathematical majority of employees see no increase whatsoever year over year, even the ones that do their job adequately, which amounts to a pay cut for the majority of the employee base. Despite this, this statement is repeated at every level.

    Droves of talent have walked out the front door never to return. Some were only asking for industry standard pay for their work. Some merely wanted a say to at least voice their opinion on some of the matters previously discussed and have assurances that it was at least heard and truly considered, not just glossed over and brushed aside. As a web.com employee, you absolutely feel replaceable and underappreciated at all times. Valueless perks are thrown your way occasionally to try and make you feel better about how little you're being paid and appreciated, but the employee base knows what's really going on.

    Advice to Senior ManagementIT needs to learn to stand up to the ridiculous demands of Marketing and Sales, and stop promising that unicorns will gallop from the sky spewing glitter and dollar bills everywhere they fly. Allowing non-technical personnel to have lateral decision making power to technical people over technology is borderline insane, and a horrible way to run a company that trades on its technology, shiny marketing spin or not. Technology can and should have the right to refuse any request of Marketing and Sales which is not technically or ethically possible.

    Organizational charts are not the devil.

    Pay raises, both yearly and performance-based, are needed to remain salary competitive in the industry and keep the real talent within the company. The sooner you discover this, the less the massive churn in employees will be. You can'

    Technical support and sales representatives should be vetted for their basic ability to read, write, and speak the English language prior to being permitted to communicate with customers. Much effort is wasted by teams who shouldn't have to just translating the half-broken English which frequently comes from their ticket requests.

    Compel education of the products sold by another office and division originally. Integrate constant education into the DNA instead of lack of pay raises. Make employees feel more like one company, and not just the Voltron of many smaller companies joined poorly at the hip.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Web.com Inc reviews and ratings — including employee satisfaction and approval rating for Web.com Inc CEO David L. Brown. All 15 reviews posted anonymously by Web.com Inc employees.