Web.com Inc

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Web.com Inc Reviews

Updated November 20, 2014
Updated November 20, 2014
91 Reviews
2.8
91 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Web.com Inc Chairman and CEO David L. Brown
David L. Brown
65 Ratings

Review Highlights

Pros
  • i don't think there was any except for stock options (in 12 reviews)

  • Good benefits, great co workers, comfortable environment (in 5 reviews)


Cons
  • High production, compensation low with bonuses, no raises (in 18 reviews)

  • they admit they do not offer annual raises (not even cost of living raises (in 6 reviews)

More Highlights

19 Employee Reviews Back to all reviews

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  1.  

    Good Company, Poor Employee Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Web Developer in Jacksonville, FL
    Current Employee - Senior Web Developer in Jacksonville, FL

    I have been working at Web.com Inc full-time (more than 5 years)

    Pros

    Starting at an entry level position may be more worthwhile than it seems. Job postings are regular and if you work harder and faster than average you will get rewarded.

    Some supervisors are very good at coaching and mentoring.

    Growing company.

    Cons

    No annual raises.
    Stock Options are given but has not been performing well.
    Salary employees often work brutal hours without recognition.
    Some positions have a glass ceiling with no room for advancement.
    Goals are often given that cannot be achieved by the average person.
    Very political at a salary level.

    Advice to ManagementAdvice

    Be more approachable.
    Stay current with industry pay.
    Consider annual raises.
    Consider reworking the employee review and goal setting process.
    Give all employees a way to rate their supervisor.
    Give employees discount access to services and products offered rather than forcing them to buy at retail price.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Lack of Management support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Web.com Inc

    Pros

    They have a great training program. You are flown to Jacksonville, wined and dined and taken very good care of.

    Cons

    Management was not supportive in closing deals. They never went the extra mile to create awareness about their company or product. With the right manager in the area, it would be a successful product to sell!

    Advice to ManagementAdvice

    Get involved. Upper management needs to drive the regional managers to help support their sales staff in Amy way necessary!

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Avoid Web.com's RenovationExperts Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Web.com Inc full-time (more than an year)

    Pros

    The CEO tries to emphasis a positive atmosphere with plenty of discounts to local minor league games, parks, etc. Most co-workers are respectful and responsible. The "teamwork" mentality is really upheld.

    Cons

    The RenovationExperts sales team often lied/avoided the whole truth in order to boost numbers and get their commission. While I think the website built by Web.com is great for small businesses, I ultimately did not believe in the leads packaged in with the sale by the RenEx department. While I was hired on to manage marketing/graphic design assignments, I was also given the responsibility of handling my own set of clients with no additional pay. I don't mind customer service work, but the clientele were often unbearable. I was told to "shake it off" and "just send them to collections" when (clearly scammed) folks would flood my phone/email with death threats/slurs.

    Advice to ManagementAdvice

    The sales team is often rewarded for deplorable behavior. This needs to be corrected. Additionally, there is no focus on maintaining customers in the long-term. Web.com needs to pay more attention to its other divisions and their serious lack of funding.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    No advancement, no money!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Web.com Inc full-time (more than 5 years)

    Pros

    PTO is good. Getting stock when it was at $4 was great, not so much anymore. Some coworkers are great, others are burned out, stupid, or lazy.

    Cons

    No raises in years and years of working here. No advanced training, if anything, you get dumber working here.

    Advice to ManagementAdvice

    Try paying people a livable wage. Try actually being honest with the customers and reading reviews about your lame company online. Stock is tumbling!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    The more you give the more they take

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SEO Specialist in Drums, PA
    Current Employee - SEO Specialist in Drums, PA

    I have been working at Web.com Inc full-time (more than an year)

    Pros

    Stock options, friendly coworkers and a decent amount of PTO. Make sure it fits your schedule and God help you if you take more than 2 days off in a row...

    Cons

    Compensation is a joke. Bonuses were slashed despite the "growth period" and chances of getting a raise are slim. There is no communication among departments and there are many people who work from home who may or may not be at their computer when you need to speak with them during the work day.

    Sales often sells the wrong product to customers which means the departments fulfilling the work have a more difficult job trying to retain clients from leaving.

    Office perks continue to be taken away in an effort to cut costs while the CEO gets a huge bonus.

    Advice to ManagementAdvice

    Quit trying to turn this place into a sweatshop

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Way behind in technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Leads Specialist in Jacksonville, FL
    Former Employee - Senior Leads Specialist in Jacksonville, FL

    I worked at Web.com Inc full-time (less than an year)

    Pros

    Great pay!!! Really good benefits.

    Cons

    Way behind on technology... they spend more money on dinners for training than investing in a good CRM like Salesforce.

    Advice to ManagementAdvice

    Hire managers who actually know the industry.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Too many execs that have stayed together for way too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Jacksonville, FL
    Former Employee - Marketing Manager in Jacksonville, FL

    I worked at Web.com Inc full-time (more than 5 years)

    Pros

    Not a lot to be positive about, but the offices are clean and convenient to get to.

    Cons

    High pressure sales tactics, no accountability, horrible product set with little value to most businesses.

    Advice to ManagementAdvice

    The executives are greedy and have a bad streak of nepotism. Stop hiring family members and ripping off your customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Low Pay, But They Leave You Alone If You Do Your Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at Web.com Inc full-time (more than an year)

    Pros

    The best part of working at this company, for me at least, has to be the flexibility. Many of us have the ability to set our own hours, which is great for obvious reasons.

    Management rarely bothers me, and I can go entire days without hearing from them. There is very little micromanagement, which is wonderful. As long as you do your job, they tend to leave you alone.

    The location is convenient, and the company is a great learning environment. I view this job as a stepping stone to go on to better things in the future. I'd say it's a great place for those fresh out of college to gain experience to add to their resumes.

    The company health plan isn't bad, and you start accruing PTO on day one. It could be better, but it's pretty comparable to other companies in the area.

    It's generally a good workplace environment, and most of the other employees are very kind and helpful.

    Cons

    The pay is terrible and well below industry standards in almost every department. They provide you with a base salary (whether hourly or salary), along with "incentives." The incentives are generally a commission scheme. Yes, you will make some extra cash from them, but the goals are basically unattainable. I view it as a way for the company to say we make more than we actually do. It also passes off the tax liability for some of their payroll expenses onto the employees. I would say that the number one reason most people leave is because of the lack of pay and because the company does not give raises.

    Of course, being in Jacksonville, there is the "good ole boy" system in place. If you make friends with the right people, you are likely to get promoted. Otherwise, you are probably destined to be in the same place making the same meager wages year after year.

    The company also needs to decide what it wants: quantity or quality. Obviously, it cannot have both, at least not at the rate of production it currently demands out of the employees. I have worked in two very different departments now, and can say that this is exactly the same issue in both of them (and in others, from what I have been told). Management will complain that they want faster production, and then will penalize employees for poor performance. Of course, this is a result of the employees trying to work too fast and making mistakes, or having too much on their plates to pay attention to detail, but the company doesn't care; they just pay them less in incentives.

    They also frequently make promises to employees about a variety of things that either never happen, or happen much further into the future than expected. Everything takes much longer than they say, and after working here for a little while, you learn to take everything management says with a grain of salt.

    Advice to ManagementAdvice

    Many employees are leaving because of the lack of pay. In the height of the recession, this was acceptable because there weren't too many jobs to be had, but things are getting better now, and a lot of talent is going elsewhere.

    Show some appreciation for those who have helped you grow. Yes, the Christmas party is really nice and so are the free football tickets, but as we all know, what it really comes down to in every job is money.

    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Good company, but bad department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Jacksonville, FL
    Former Employee - Account Manager in Jacksonville, FL

    I worked at Web.com Inc full-time (more than an year)

    Pros

    Web.com as a company is ok as long as you are not in the Renovation Experts department. They do some very nice things for the employees, like cookouts and stuff. They give a great Christmas bonus, which is rare these days. The CEO is a very nice man and easy to talk to.

    Cons

    I was lied to, talked down to, treated like a child and made to feel bad constantly. This is in the Renovation Experts department. The job is a scam, selling leads to contractors. We had to lie to the contractors to get them to buy leads, 70% of which were fake. Then the contractors call you back and curse you out because you are the one that lied to them. When I talked with management about my concerns, I was basically told to do my job or quit.

    Advice to ManagementAdvice

    Get rid of the management in the Renovation Experts department and get someone that actually cares about the little people that are there doing the work there.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Was great at first but went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist
    Former Employee - Technical Support Specialist

    I worked at Web.com Inc full-time (more than 5 years)

    Pros

    Worked with a great group of people, we worked hard and played hard. Relaxed atmosphere fun times

    Cons

    When customers are calling a technical support channel, they shouldn't have to be offered new products or services. It puts undue pressure on staff and customers. Bigger salary would have been nice. I left for more money

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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