WebMD Health Reviews

Updated March 26, 2015
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David J. Schlanger
6 Ratings

43 Employee Reviews

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  1. Great place to work, once upon a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at WebMD Health full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The editorial team and editorial leadership are outstanding.
    Wonderful, talented, collaborative developers, publishers, PMs and designers on the 21st floor. This is a staff that can achieve the unachievable. I have the highest respect for the worker bees.

    Cons

    Real leadership on the 21st floor is nonexistent. It's a perfect environment if you like to work 50-60 hours a week and not be rewarded or thanked for your efforts. Beware of sharing an original idea. If you do there are one of two outcomes that will happen. The first you'll be punished for speaking up or two, if it's a really good idea it will confiscated and communicated as someone at a VP's level idea.

    Advice to Management

    For the love of God, listen to the staff in Atlanta. Talking to HR or calling the Hotline has had no results with the problems that exist at this location. How long can you bury your head in the sand? From an IT perspective, this has become an insufferable place to work and is a result of extremely poor leadership, starting at the top. The company has incredible editorial talent and provides important content to consumers. However, it won't be long before you have no IT staff to publish it.

  2. I wouldn't recommend WebMD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at WebMD Health full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A great company to have on your resume so it makes a decent stepping stone. The office is in a cool building. Besides those, not a lot of other Pros.

    Cons

    The culture is abysmal and fuels constant turnover. Apparently this has been the case for years, which explains the low tenure across the entire organization.

    Advice to Management

    Motivate your team by doing the little things: show appreciation, stand by your word, be accountable, and be innovative instead of waiting for a problem to occur before evolving.

  3. Helpful (3)

    WebMD is top-ranked in horrible management, abuse of its employees, lack of vision, and lack of execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Portland, OR
    Former Employee - Manager in Portland, OR

    I worked at WebMD Health

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some passionate, smart people who come to WebMD inspired by a mission to help people be healthier - almost all of them are new employees who haven't figured it out yet (but give them 6 months and they will get embittered and start looking for a new job).

    Cons

    Advice to people looking at jobs at WebMD Health Services:

    1) Do not take a job at WebMD unless you really need to. It is a very dis-spiriting place. You will waste your talents here.
    2) If you do take a job at WebMD, do not stop looking for other jobs. Virtually every manager and above is openly looking for their next career - many of them successfully so. As proof, take a look at the turnover rate among senior management - it is incredibly high.
    3) Once at WebMD, do not trust HR or senior management in Portland. I've seen several people burned as a result. Glassdoor's editorial policy asks for no ranting... So let's just say that there are some in the senior management team who are in over their heads, and treat their employees in less-than-kind ways.
    4) Expect layoffs. There is a grand tradition of December layoffs. It is WebMD's way of celebrating the holidays.
    5) Expect revenue shortfalls (at least for the WebMD Health Services division). There will be pressure on raises, bonuses, funding of projects, etc.
    6) Expect disfunction between the division-level management team in Portland and the New York management team. As a result, projects will get approved, then dis-approved. Promises will be made and unmade because of poor NY-Portland communication.

    Final piece of advice before taking a job at WebMD. Find someone who has worked there for a few years first. Buy them a drink, and encourage them to be open about the company's prospects. Then make an informed decision (oh, and by the way... WebMD retains a reputation management firm that posts fake posts on glassdoor and other sites - you can usually spot them by their brevity and the fact that the "con" comments are vague or not really "cons". Read some of the shorter posts with a critical eye).

    It is a shame, really. WebMD has been in a position to do great, meaningful work, but have time and again missed the opportunity. Take your talent to a place that can use it effectively.

    Advice to Management

    The WebMD corporate (that would be the New York) management team really needs to make changes in the remaining Portland management team. WebMD Health (in Portland) is completely dysfunctional at this point, and that can only be solved by an infusion of new, highly effective leadership in Portland, followed by a lot of hard work throughout the organization.

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  5. Absolutely Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WebMD Health (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You get to actually leave this Labor Camp

    Cons

    This has to be one of the most incompetent ran company in the U.S. The brand looks good from the outside but the inside working of WebMD is past horrendous.

    There are so many unethical business practices from Nepotism, corruption to having bootlick VP's in order to keep your job. Your talent and abilities mean absolutely nothing. Everything is outdated at this company, tools, management, leadership and thought process.

    Employees are all miserable and literally hate their job at WebMD. Completely understaffed and workers are required to work overtime (not the occasional but every single week), The managers are absolutely not qualified and are bad leaders but acquired their position because they are good in rolling up and that is what WebMD's leadership looks for in "management".

    If you enjoy in working in an environment that is volatile, no career path, callous and filled with distrust. WebMD is the perfect place. 200+ reviews, all of them negative except of those few odd ball positive reviews that either came from HR or were paid for as stated in another review, can't all lie.

    If you are great at what you do only two thing will happen to you either they will work you to the bone until you leave or they will simply drive you out because you pose a threat to your immediate superior. Recruiters should have a field day with employees because there is a lot of talent even though majority have left, those left behind may just need a conversation and opportunity and they will leave for sure.

    Advice to Management

    The entire top tier needs to be replaced. Quite obvious if you have the same leadership for 20 years nothing will change. As well known as the WebMD brand is, it has absolutely no influence in many of the industries. There are no thought leaders that speak on new innovations or great ideas, nobody knows any of the management unlike other companies that have their experts speak at all kinds of conventions and seminars. Their technology realm is still operating 10 years behind and if you don't get with the sign of the times. ShareCare, Everyday Health or even Google will take your place!

  6. Helpful (3)

    Too Much Turnover - Holding Back Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portland, OR
    Current Employee - Manager in Portland, OR

    I have been working at WebMD Health full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Pay and benefits are decent. Many smart hardworking front line coworkers.

    Cons

    Senior executive leadership doesn't have a clue and doesn't seem to be interested in understanding why the sudden turn over in top level senior management. The same goes for HR who seems to be nothing more than a passive sideline participant in our down turn and loss of some of our best employees.

    The turnover of our bright high producers and those with a deep knowledge of our technology tools, marketing strategies and client services expertise is bringing us to our knees. Strong rumors that we are up "for sale again are driving many here to start job searches.

    It's obvious and well known to those of us who have been around for awhile understand that the know-it-alls in New York are the ones running the WebMD health services division. We are going backwards with no new clients and little work to keep us motivated.

    Lack of trust, lack of motivation, lack of new business and turnover will bring our division down if some changes are not made soon.

    Advice to Management

    Quit lying and covering up whats going on in our Portland office. Talk to us, listen to our concerns, Don't let our good employees just walk out the door without talking to them. Whether they admit it or not they are leaving because of you!

  7. My experience after 6 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL

    I worked at WebMD Health full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None that could be uncovered.

    Cons

    Benefits were very much appreciated by most employees

    Advice to Management

    Stop, look and then listen.

  8. Helpful (1)

    Health Educator III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Health Educator in Indianapolis, IN
    Current Employee - Spanish Health Educator in Indianapolis, IN

    I have been working at WebMD Health full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits are awesome, a lot of vacation offered that is about it. oh yeah and free coffee.

    Cons

    WebMD is more interested in making profits through numbers and not really how a health educator impacts a life.

    Advice to Management

    How about focusing on why the turnover rate is so high in health coaching and focus on being realistic and what we are really here for, health not money.

  9. Helpful (3)

    Ineptitude At Its Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at WebMD Health full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The location was terrific! Being in the midst of Midtown is like no other working experience. The benefits are decent, and the working hours are flexible.

    Cons

    Inept senior-level management; favoritism between senior-level management and lower-level employees, regardless of their inability to complete simple tasks that generate revenue. This type of treatment harbors resentment amongst those who do a great job, but are overlooked in favor of the Best Friends Club.

    Advice to Management

    WebMD has had 3 different CEOs within two years. As a company, they lack vision, and no one knows what the company wants to accomplish, or what it wants to be.

  10. Helpful (2)

    Lack of leadship and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at WebMD Health full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People are generally friendly and want to help. Work-life balance is alright. Office location is pretty good. Everyone seems very aware that things aren't working well. If your manager is good (seems quite rare) or well positioned politically, things can be pretty good in your team.

    Cons

    Organizational alignment and strategic planning and action seem to be absent for many departments, with stock price per employee as the only mangement metric of interest. Many pieces of the technology stack are older solutions that have been shoehorned into newer requirements, and it shows. Data is bad across the organization, and while some of this has to do with general issues in medical data, there are clear gaps in data handling processes and technologies, particularly data import systems that also suffer from age.

    Problems are compounded by a lack of organizational maturity. Business processes and procedures are almost entirely absent. Change management is not practiced outside of technology releases, which compounds difficulties in addressing organizational issues by making even tactical attempts to address strategic issues more messy and painful than they need to be.

    Additionally, most senior personnel have been promoted from within the company. While this certainly shows dedication to the existing workforce, it has also meant that finding new (or even industry-standard) approaches can be difficult and implementing them even more so. This lack of fresh perspective is evident in repeated tactical approaches to solving recurring issues instead of strategic approaches to eliminate the cause of issues.

    Advice to Management

    The organization desperately needs a change management process, and I believe adoption of a solid change management process and addition of personnel from outside the company to implement and administer the process would go a long way to helping many of the problems. Following this, the new process needs to be used to generate some actual organizational cohesion, from a shared understanding of the overall strategy of the organization to developing a common language for discussing the fundamentals of the business.

  11. Helpful (8)

    Cares little about investing in employees or company, all about short-term gain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Director in New York, NY
    Current Employee - Marketing Director in New York, NY

    I have been working at WebMD Health full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great location and subsidized snacks

    Cons

    The culture here is the worst I've experienced in my career. The company has done very little to enable their employees to succeed. Innovation is stifled by too many cooks in the kitchen, diluted accountability and little investment. To top it off, the benefits are horrendous. The HR policy is to do the bare minimum and care little if employees raise concerns.

    Advice to Management

    You hire smart people but create an environment that makes them want to quit. It's a competitive job landscape out there for digital media. Innovative people want an innovative and rewarding environment. Keep and enable your talent and your business will grow.

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