WebMD Health Reviews

Updated August 1, 2014
Updated August 1, 2014
188 Reviews
2.7
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David J. Schlanger
17 Ratings

Review Highlights

Pros
  • Some work-life balance, but the company attracts workaholics so this isn't a focus (in 11 reviews)

  • Liberal with work from home days (in 8 reviews)


Cons
  • There was no work-life balance in the past few years I worked there (in 5 reviews)

  • They fired the one senior management person who wanted to focus on the end-user (in 7 reviews)

More Highlights

38 Employee Reviews Back to all reviews

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  1.  

    Health Educator III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Health Educator  in  Indianapolis, IN
    Current Employee - Spanish Health Educator in Indianapolis, IN

    I have been working at WebMD Health full-time for more than a year

    Pros

    Benefits are awesome, a lot of vacation offered that is about it. oh yeah and free coffee.

    Cons

    WebMD is more interested in making profits through numbers and not really how a health educator impacts a life.

    Advice to ManagementAdvice

    How about focusing on why the turnover rate is so high in health coaching and focus on being realistic and what we are really here for, health not money.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Ineptitude At Its Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at WebMD Health full-time

    Pros

    The location was terrific! Being in the midst of Midtown is like no other working experience. The benefits are decent, and the working hours are flexible.

    Cons

    Inept senior-level management; favoritism between senior-level management and lower-level employees, regardless of their inability to complete simple tasks that generate revenue. This type of treatment harbors resentment amongst those who do a great job, but are overlooked in favor of the Best Friends Club.

    Advice to ManagementAdvice

    WebMD has had 3 different CEOs within two years. As a company, they lack vision, and no one knows what the company wants to accomplish, or what it wants to be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Lack of leadship and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at WebMD Health full-time for less than a year

    Pros

    People are generally friendly and want to help. Work-life balance is alright. Office location is pretty good. Everyone seems very aware that things aren't working well. If your manager is good (seems quite rare) or well positioned politically, things can be pretty good in your team.

    Cons

    Organizational alignment and strategic planning and action seem to be absent for many departments, with stock price per employee as the only mangement metric of interest. Many pieces of the technology stack are older solutions that have been shoehorned into newer requirements, and it shows. Data is bad across the organization, and while some of this has to do with general issues in medical data, there are clear gaps in data handling processes and technologies, particularly data import systems that also suffer from age.

    Problems are compounded by a lack of organizational maturity. Business processes and procedures are almost entirely absent. Change management is not practiced outside of technology releases, which compounds difficulties in addressing organizational issues by making even tactical attempts to address strategic issues more messy and painful than they need to be.

    Additionally, most senior personnel have been promoted from within the company. While this certainly shows dedication to the existing workforce, it has also meant that finding new (or even industry-standard) approaches can be difficult and implementing them even more so. This lack of fresh perspective is evident in repeated tactical approaches to solving recurring issues instead of strategic approaches to eliminate the cause of issues.

    Advice to ManagementAdvice

    The organization desperately needs a change management process, and I believe adoption of a solid change management process and addition of personnel from outside the company to implement and administer the process would go a long way to helping many of the problems. Following this, the new process needs to be used to generate some actual organizational cohesion, from a shared understanding of the overall strategy of the organization to developing a common language for discussing the fundamentals of the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 6 people found this helpful  

    Cares little about investing in employees or company, all about short-term gain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Director  in  New York, NY
    Current Employee - Marketing Director in New York, NY

    I have been working at WebMD Health full-time for more than a year

    Pros

    Great location and subsidized snacks

    Cons

    The culture here is the worst I've experienced in my career. The company has done very little to enable their employees to succeed. Innovation is stifled by too many cooks in the kitchen, diluted accountability and little investment. To top it off, the benefits are horrendous. The HR policy is to do the bare minimum and care little if employees raise concerns.

    Advice to ManagementAdvice

    You hire smart people but create an environment that makes them want to quit. It's a competitive job landscape out there for digital media. Innovative people want an innovative and rewarding environment. Keep and enable your talent and your business will grow.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Company is toxic for employees and completely lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WebMD Health full-time for more than 3 years

    Pros

    There are not many reasons to work at the company anymore besides for the sake of having a job and getting a check. WebMD did have a lot of smart and talented employees but many have left for other companies.

    Cons

    WebMD is completely toxic place for employees. There is no more vision and the consistent Org and departmental changes leaves one to wonder where the company is really going . Leadership keeps bringing in new management that is very sketchy, questionable and is adding more turmoil. Moral and work enthusiasm has been decimated by the management which is the type of atmosphere they foster and I severely doubt that it will get better anytime soon.

    There is no growth, advancement and do NOT expect to be rewarded for hard and good work. It is simply not appreciated, you may get a Pizza Party and a pat on the back.

    Yes, the stock price went up but if you let go of half of your work force, free up the payroll, cut most of employees benefits and perks, dump the additional work load on the remaining employees, make them work double or triple and not having to compensate them for it. I would think the books should look pretty good but that business model is absolutely not sustainable and eventually will backfire.

    It also says a lot if the COO/CTO of many years abruptly resigned to go somewhere else after giving employees pep talks reassuring that WebMD will turnaround and want to make things better. It is quite evident that it is not the case. If WebMD doesn't proactively change things they will lose the talent that has been shouldering all of the productivity that it has left. I didn't realize how bad it really was until I left and many others feel the same way.

    Advice to ManagementAdvice

    At this point, I believe, only a buy out by a company like Google, Microsoft, Yahoo will get things moving. Those companies understand how to inspire and nurture employees to want to do well. There are a lot of ideas and capabilities within your work force but no one wants to share it with a company that doesn't appreciate or care about its people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 7 people found this helpful  

    Decent, until it's terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at WebMD Health full-time for more than 3 years

    Pros

    Free water
    Flexible hours
    Above-average pay (in certain departments)

    Cons

    This is a poorly managed company that does not value its employees. A select few in the in-crowd have been promoted numerous times in several years without any clear contribution to the company. Everyone else has been left to rot, and the feeling in the office is palpable. I've visited livelier hospices.

    Even if you get promoted (I did), expect to be simultaneously stabbed in the back (I was).

    Everyone in leadership seems to be biding their time for... something. I don't know what. Retirement, a buyout, a hostile takeover, a quick death? They keep their heads down and continue to follow the same path, year after year. Not the best strategy for an internet company.

    If you have ideas, keep them to yourself or take them elsewhere. At best, they will be ignored. Otherwise, your manager will either take credit for them or else feel threatened by you. You definitely won't be rewarded for them, and you will rarely see them implemented -- in any form.

    You want help from HR? Good luck finding them -- they are always at the other office, without fail, probably busy writing the few positive reviews on this site. It's not worth it anyway, because they are only there to help management, not you.

    If you are ok with wasting your daylight hours on meaningless projects that never come to fruition just to collect a paycheck, you might just love it here. If you're a masochist, definitely sign yourself up. If you want to enjoy your work, contribute ideas, and learn something in the process, run away quickly.

    Oh, and the vacation time is terrible.

    Advice to ManagementAdvice

    Next time, make the layoffs from the top down. Too many upper-level people have been there for too long (5 years, 10 years, more). The company is stale and barely keeping afloat. However, I suspect you don't want more than that anyway. In which case, carry on and keep dumping that stock.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Worst Sales Reputation in Digital Sales - Do Not Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Director  in  New York, NY
    Former Employee - Sales Director in New York, NY

    I worked at WebMD Health full-time for less than a year

    Pros

    Brand name...but fading fast. Companies know WebMD but their competition is catching up fast and leaving them behind.

    Cons

    Digital sales force has been terribly run for years. It is known throughout the industry as being one of the worst sales environments in the digital space. This has been fostered by a cancerous political culture and ineffective management. Not only would I highly recommend staying away from WebMd as a seller but I would go further in saying if you are hiring, to stay away from employees who have worked at WebMD for a longer period of time.

    Advice to ManagementAdvice

    If you have not left, leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    A downer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Editor  in  Atlanta, GA
    Former Employee - Associate Editor in Atlanta, GA

    I worked at WebMD Health full-time for more than 3 years

    Pros

    Some dedicated people, felt your work could make a difference, 25 cent sodas, cake day.

    Cons

    Treated contractors poorly, new ideas were publicly encouraged but never executed, total backstabbing culture, way too many upper level managers getting involved at the 11th hour after making no contribution throughout projects. if you're in the clique, then you're safe. if not, watch out. Not much emphasis on innovation.

    Advice to ManagementAdvice

    The clock will run out on you too.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    No one knew how to properly run the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at WebMD Health full-time

    Pros

    The environment was amiable for the most part, aside from the usual people you find in every job setting.

    Cons

    No one knew what was going on there. Leadership was inept, and several executives allowed hourly employees to influence their day-to-day decisions, which ultimately led to the dismissal of several employees who were great at their jobs, and were capable of carrying a lot of weight.

    Advice to ManagementAdvice

    Your executive title shouldn't be just a title. There are certain responsibilities assigned to that title that you should respect, revere, and uphold. Open your eyes and see what's really going on around you. You are not above the fray.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 6 people found this helpful  

    An awful place to work, they would eat their young.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Portland, OR
    Former Employee - Sales in Portland, OR

    I worked at WebMD Health full-time for more than 3 years

    Pros

    If you can survive there, you can survive anywhere. It will teach you toughness and how to emotionally detach yourself from your job.

    Cons

    The place is full of back stabbing colleagues, condescending management, and an overall lack of understanding about how to build a business.

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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