Webster Financial
3.2 of 5 10 reviews
www.websterbank.com Waterbury, CT 1000 to 5000 Employees

Webster Financial Reviews

Be The First To
Add Photos

All Employees Current Employees Only

3.2 10 reviews


83% Approve of the CEO

Webster Financial Chairman and CEO, Webster Financial and Webster Bank James C. Smith

James C. Smith

(6 ratings)

56% of employees recommend this company to a friend
2 Employee Reviews Back to all reviews
Relevance Date Rating
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO


Great-if you are young, bilingual, with no family.

Customer Care Center Agent (Call Center) (Former Employee)

I worked at Webster Financial

ProsGood benefits
Excellent training
Convenient Location
Great job if you have no family at all, no physical limitations, and no responsibilities outside of work at all!

ConsWork/Life balance completely nonexistent- I called my boss from the ER to explain what was going on with an elderly parent who was rushed to hospital by ambulance with some very frightening symptoms, and I was threatened with losing my job when I told my boss I might need a few days off. I had not been absent from work prior to this AT ALL.

Preference in work shifts given to younger (under age 30) employees and those who speak Spanish- but not other languages.

One manager was VERY nosy about employees' personal lives- got pretty awkward a few times with inappropriate questions and comments. I just started ignoring stuff that I felt crossed the line.

Lots of pressure to do community service-no exceptions if you have physical problems that limit what you can do- no community service=note of such on your annual review.

 Lots of pressure to donate to United Way, donations were sometimes tracked by your manager.

Advice to Senior ManagementNo Work Life balance, and not scheduling shifts fairly results in losing good employees. This was my biggest concern, if I have a family emergency I am concerned enough about that, I do not need to have my job threatened as well! Sorry, illnesses of elderly parents cannot be planned in advance! Please do not comment on or question me on things that do not affect me doing my job.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities


Decent Benefits, Not Great Pay

Anonymous Employee (Current Employee)

I have been working at Webster Financial

ProsThe paid time off structure and benefits are above average.

ConsFew opportunites for advancement. Pay is in the low 25% according to Salary.com.

Advice to Senior ManagementLearn to show better appreciation for employees.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Webster Financial? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Webster Financial reviews and ratings — including employee satisfaction and approval rating for Webster Financial CEO James C. Smith. All reviews posted anonymously by Webster Financial employees.