Weight Watchers

  www.weightwatchers.com
  www.weightwatchers.com

Weight Watchers Reviews

Updated November 12, 2014
Updated November 12, 2014
245 Reviews
2.8
245 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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James R. Chambers
31 Ratings

Review Highlights

Pros
  • Enjoyed helping people, coworkers were very nice and dedicated and supportive (in 36 reviews)

  • I was always uplifted by helping others to get healthy and reach their goals (in 25 reviews)


Cons
  • Many required training sessions that are mandatory but paid at minimum wage (in 41 reviews)

  • Upper management is unfriendly and creates back stabbing environment (in 15 reviews)

More Highlights

71 Employee Reviews Back to all reviews

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  1.  

    Discovered the ARIZONA FRANCHISE docks meeting leaders' paychecks for clerical errors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Weight Watchers

    Pros

    Employees working the meetings are great, as well as support staff at Phoenix corporate office

    Cons

    Owners and management in Arizona should support their staff in the field better. No computers or cash registers are used in the meeting rooms. All attendees, their membership information and program progress, and all product sales have to be hand-recorded and completed in a short period of time. The reporting forms used in the process are confusing and require a lot of detail. Members sign in before their meeting. They also record their monthly pass info- includes pass number and current expiration date. I knew all this after being hired as a receptionist, but not about the paycheck-docking. After a while I discovered that if there are errors in the pass information, the meeting leader can be docked $.50 to $1.00 per occurrence. Keep in mind these errors don't cost the franchise money, and the leaders don't make much over minimum wage, either. And this policy isn't in the employee handbook. (There may be other clerical errors that are on the list, but I only saw evidence of this type, which was enough for me to quit.)

    Advice to ManagementAdvice

    Make the investment in computers and stop docking paychecks.

  2.  

    nice, but you won't get rich working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Weight Watchers

    Pros

    Wonderful helping people meet their goals

    Cons

    unprofessional lower management, no room to advance

    Advice to ManagementAdvice

    newer upper management is doing a much better job than previous years

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    My experience at Weight Watchers was interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist in Middletown, NY
    Former Employee - Receptionist in Middletown, NY

    I worked at Weight Watchers part-time (more than 5 years)

    Pros

    I enjoyed working at Weight Watchers because of my friends. Many of the clients also became good friends. Some meetings were like extended families.

    Cons

    Low pay. The company expects too much for what they are willing to pay.

    Advice to ManagementAdvice

    Be appreciative of your employees. Realize that most of the people there have advanced degrees but have reasons for wanting to work close to home.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Constant upheavel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in Leawood, KS
    Former Employee - N/A in Leawood, KS

    I worked at Weight Watchers full-time (more than 3 years)

    Pros

    Good Benefits
    Brand Loyalty
    Free Weight Watchers meetings, 50% off products

    Cons

    Large turnover of Representatives.
    Inconsistent management
    Zero office culture
    It seems there's new management even time you turn around. With the new management comes different ideas of how this place should be run. I'm not against change and some of the change in management was a good thing however WW is not known for it's agility and changing to meet the expectations of new management could be a struggle.
    Interviewing and hiring new management while the current management was still in place was not cool.
    Incorrect priorities. Namely: Technology. Weight Watchers is behind the times. The CEO at the time made a speech stating that weight loss apps are a fad. Naming MyFitnessPal as a prime example. Well, you were wrong. People pay for the privilege to use these tools. Please make them the best they can be or, of course, people are going to pick the free one. I have to be honest and say that I've used MyFitnessPal since it's inception and it's far more superior. Fix the website, fix the app.
    The Leaders and Receptionists are the heart and soul of Weight Watchers. Please treat them fairly.

    Advice to ManagementAdvice

    Make technology a priority. Meetings are dying. Online is where it's at.
    Treat the Leaders and Receptionists like the gold they are. The way they're being treated is disgusting.
    Learn how to hire the right people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great weight loss program, not a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist
    Current Employee - Receptionist

    I have been working at Weight Watchers part-time (more than 5 years)

    Pros

    helping people lose weight and get healthier, having nice coworkers, interacting with members, having confidence in our weight loss program and knowing it is not a gimmick

    Cons

    poor wages, Corporate has little connection to field staff, technology is way behind (both internal technology and member product technology), poor inventory management--products constantly on back order, wasteful shipping, high expectations, low morale, lack of transparency

    Advice to ManagementAdvice

    Saying you are being transparent is not the same as actually being transparent. Repeating it over and over doesn't make it true. Corporate seems to be trying to improve their relationship with field staff, but not all management level employees are doing the same, and the employee experience varies greatly depending on where you live, and there is no way to report such problems without putting your job at risk. Overall, Corporate is Corporate and very far removed from the meeting rooms across the country (especially traveler locations). Many times I feel as if I am working for a company from the past; everything is very outdated and the way business is done at a local level is very mom-and-pop, and honestly embarrassing.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Where's YOUR loyalty?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Weight Watchers full-time (more than 5 years)

    Pros

    motivated coworkers, cappucino machine in the kitchen, summer Fridays

    Cons

    Wreckless disregard for longtime employees who give their all to the company; shortsightedness on the part of senior-level executives.

    Advice to ManagementAdvice

    it's not a beer or food company, it's a PEOPLE company. What was the point of laying off hard-working, engaged employees so you can bring in overpaid consultants?

    Doesn't Recommend
    Negative Outlook
  8.  

    Great People, Terrible Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Weight Watchers

    Pros

    Some of the good things about weight watchers were the people and the over all atmosphere. Most of the people were outgoing and liked to do a good job and help each other out. Willing to help teach others to allow them to grow as well as themselves. Office was very comfortable with a relaxed dress code, most mangers allowed a little flux in what time you started as long as you got you work done and were accountable for it.

    Cons

    Pay was under market by a significant amount, this caused a lot of issues since most people want to get paid fair market value for the work they are putting out. Little to no training, hard to get them to pay for any certifications.

    Advice to ManagementAdvice

    Management should look at trying to help there people grow as professionals and individuals and make sure that they keep good people who have helped them grow as a business and not just dismiss them for no good reason.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Hobby not for real income

    Former Employee - Receptionist
    Former Employee - Receptionist

    I worked at Weight Watchers part-time

    Pros

    Enjoyed helping people, coworkers were very nice and dedicated and supportive. Clients were very happy to see you and overall positive.

    Cons

    Wages are not fair for majority of entry level positions. Asked too much of staff for the pay. Took advantage of the fact that people were passionate about the company brand and enjoyed helping others. More of a hobby than a job.

    Doesn't Recommend
  10. 1 person found this helpful  

    Great Mission but Poorly Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Weight Watchers full-time

    Pros

    It's a great mission and fanatastic to see people succeed on the program. Employees are nice, warm people.

    Cons

    No transparency, lack of communication, not collaborative, lack of direction with ever changing business objectives, management keeps saying they are going to change but everything stays the same

    Advice to ManagementAdvice

    Fix what's broken instead of constantly patching new things on top of broken stuff - it's not working!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 7 people found this helpful  

    Ever-changing business objectives, poor understanding of consumer needs & poor employee relations drag this company down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Weight Watchers Territory Manager
    Former Employee - Weight Watchers Territory Manager

    I worked at Weight Watchers full-time

    Pros

    Weight Watchers is about transforming lives for the better. Their program is the best in the weight loss industry. As a field manager, observing the life transformation taking place before your eyes is hugely rewarding. Supporting a staff who works to make that happen is also incredibly satisfying.

    Cons

    The mismanagement of Weight Watchers which included lagging revenue due to marketing misses for the January 2014 diet season push coupled with uncontrolled exorbitant overhead costs led to the lay-off of hundreds of people in the first quarter of 2014. Weight Watchers has been missing a clear vision for their future which must include not only a strong core program but needs an innovative technology base, on-going training for ALL field staff and a reorganized at-work business structure. This is a million dollar business being managed like a mom and pop shop. Their sales department is poorly structured. Their IT department is worse and their marketing department is bottom of the barrel. Spending millions of dollars on ambassadors like Jessica Simpson, Jennifer Hudson and Charles Barkley instead of utilizing the amazing member success stories from their meetings rooms and investing in the training and pay of their staff makes no sense.

    Weight Watchers has a Service Vision which is to make members feel "Cared For, Part of the Group, Motivated to Succeed and Well-Informed". They also want their staff to feel the same Service Vision, they don't. Field staff are underpaid and underappreciated for what they do for this company. The Values that Weight Watchers supports are Member Success, Positive Energy, Innovation, Talent, Candor, Collaboration, Integrity and Accountability. While I believe in these company values and ran my territory utilizing them, I seldom felt them from my supervisor or from the majority of the Central staff that supported me.

    Advice to ManagementAdvice

    Chose a business plan, communicate that plan to the field staff, and stick to it long enough, with small course correction to see it through to it’s end. Changing the course every six months is not working. It frustrates the members and the staff feels like they work for a bi-polar company. Listen to the field management, they have amazing idea. But the decision-makers must be willing to try something that has never been done before if you allow the talent to be unleashed you might just start floating this sinking ship again.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Weight Watchers Photos

Headquarters: Kitchen/eating area with foosball

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