Weight Watchers

  www.weightwatchers.com
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Weight Watchers Reviews

Updated Jul 10, 2014
Weight Watchers – New York – “Headquarters: Kitchen/eating area with foosball”

All Employees Current Employees Only

2.4 219 reviews

29% Approve of the CEO

(no image)

James R. Chambers

(24 ratings)

27% of employees recommend this company to a friend

Review Highlights

Pros
  • Enjoyed helping people, coworkers were very nice and dedicated and supportive(in 33 reviews)

  • I was always uplifted by helping others to get healthy and reach their goals(in 23 reviews)


Cons
  • In our franchise staff is often working for less than minimum wage(in 40 reviews)

  • Upper management is unfriendly and creates back stabbing environment(in 14 reviews)

64 Employee Reviews Back to all reviews
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    • Culture & Values
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    Where's YOUR loyalty?

    Anonymous Employee (Former Employee) New York, NY

    Prosmotivated coworkers, cappucino machine in the kitchen, summer Fridays

    ConsWreckless disregard for longtime employees who give their all to the company; shortsightedness on the part of senior-level executives.

    Advice to Senior Managementit's not a beer or food company, it's a PEOPLE company. What was the point of laying off hard-working, engaged employees so you can bring in overpaid consultants?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Great People, Terrible Pay

    Anonymous Employee (Former Employee)

    ProsSome of the good things about weight watchers were the people and the over all atmosphere. Most of the people were outgoing and liked to do a good job and help each other out. Willing to help teach others to allow them to grow as well as themselves. Office was very comfortable with a relaxed dress code, most mangers allowed a little flux in what time you started as long as you got you work done and were accountable for it.

    ConsPay was under market by a significant amount, this caused a lot of issues since most people want to get paid fair market value for the work they are putting out. Little to no training, hard to get them to pay for any certifications.

    Advice to Senior ManagementManagement should look at trying to help there people grow as professionals and individuals and make sure that they keep good people who have helped them grow as a business and not just dismiss them for no good reason.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Hobby not for real income

    Receptionist (Former Employee)

    ProsEnjoyed helping people, coworkers were very nice and dedicated and supportive. Clients were very happy to see you and overall positive.

    ConsWages are not fair for majority of entry level positions. Asked too much of staff for the pay. Took advantage of the fact that people were passionate about the company brand and enjoyed helping others. More of a hobby than a job.

    No, I would not recommend this company to a friend

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    • Culture & Values
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    • Senior Management
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    • Disapproves of CEO

     

    Great Mission but Poorly Managed

    Anonymous Employee (Current Employee)

    ProsIt's a great mission and fanatastic to see people succeed on the program. Employees are nice, warm people.

    ConsNo transparency, lack of communication, not collaborative, lack of direction with ever changing business objectives, management keeps saying they are going to change but everything stays the same

    Advice to Senior ManagementFix what's broken instead of constantly patching new things on top of broken stuff - it's not working!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    6 people found this helpful  

    Ever-changing business objectives, poor understanding of consumer needs & poor employee relations drag this company down

    Weight Watchers Territory Manager (Former Employee)

    ProsWeight Watchers is about transforming lives for the better. Their program is the best in the weight loss industry. As a field manager, observing the life transformation taking place before your eyes is hugely rewarding. Supporting a staff who works to make that happen is also incredibly satisfying.

    ConsThe mismanagement of Weight Watchers which included lagging revenue due to marketing misses for the January 2014 diet season push coupled with uncontrolled exorbitant overhead costs led to the lay-off of hundreds of people in the first quarter of 2014. Weight Watchers has been missing a clear vision for their future which must include not only a strong core program but needs an innovative technology base, on-going training for ALL field staff and a reorganized at-work business structure. This is a million dollar business being managed like a mom and pop shop. Their sales department is poorly structured. Their IT department is worse and their marketing department is bottom of the barrel. Spending millions of dollars on ambassadors like Jessica Simpson, Jennifer Hudson and Charles Barkley instead of utilizing the amazing member success stories from their meetings rooms and investing in the training and pay of their staff makes no sense.

    Weight Watchers has a Service Vision which is to make members feel "Cared For, Part of the Group, Motivated to Succeed and Well-Informed". They also want their staff to feel the same Service Vision, they don't. Field staff are underpaid and underappreciated for what they do for this company. The Values that Weight Watchers supports are Member Success, Positive Energy, Innovation, Talent, Candor, Collaboration, Integrity and Accountability. While I believe in these company values and ran my territory utilizing them, I seldom felt them from my supervisor or from the majority of the Central staff that supported me.

    Advice to Senior ManagementChose a business plan, communicate that plan to the field staff, and stick to it long enough, with small course correction to see it through to it’s end. Changing the course every six months is not working. It frustrates the members and the staff feels like they work for a bi-polar company. Listen to the field management, they have amazing idea. But the decision-makers must be willing to try something that has never been done before if you allow the talent to be unleashed you might just start floating this sinking ship again.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    1 person found this helpful  

    Constant Change with direction company is going

    (Current Employee)

    ProsCoworkers are what will make or break a meeting. Great coworkers equals a good meeting enviroment. Flexible schedule to work the evenings that work for me.

    ConsExpectations to a lot of work in short amount of time. compensation is still low considering to amount of work required to perform the duties. Field employees are blamed for lagging business.

    Advice to Senior ManagementBe true to the original values of Weight watchers. Weight watchers was started with Jean and a group of her friends coming together with a common goal to lose weight. Coming together and exchanging ideas together made them successful. This is your strength, this is your corner on the market!! No matter what so called experts say people still need some personal interaction, they need the accountability, and they need the support meetings provide.
       Please quit trying to compete with everyone else----you do not have to. You are a part of a 50 year old successful company that has seemed to lose it's way a bit. Focus on the people!! Treat employees and customers right and the money will follow. Members and employees need and want that genuine and personal meeting experience.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Not a place to make money.

    Receptionist (Former Employee) Pasadena, CA

    ProsI believe in their weighloss concept.

    ConsNo opportunity for advancement. Upper management makes crucial decisions on how the centers are operated without taking our concerns into consideration.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    Great company that has lost its way

    Management (Former Employee)

    ProsGreat mission, great program that works, employees have a passion for WW and helping others - it's a job that helps others

    ConsThe heart and soul of WW was replaced by corporate greed in the past five years- slowly but surely it destroyed the passion of the workforce which led to poor profits. Morale is terrible, new management making poor decisions to try to save the company only making it worse.

    Advice to Senior ManagementIn an effort to become more "agile" at Central you have taken a workforce already stretched thin and dumped more work on them and lost some great people doing great work in the process. Fancy meeting rooms,expensive consultants and analytics raised the cost of doing business and making profits. Bad business decisions led WW to this dismal spot- not sure it can be brought back.

    – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    2 people found this helpful  

    Purpose is wonderful----treatment of employees horrible

    Manager (Current Employee)

    Prosworking for a company whose mission is to help people live better lives

    ConsSenior Managment not transparent-don't know how to fix business ---predict company will file bankruptcy from continued revenue decline and high debt service as a result of board of directors self serving buyback of stock at $80+ and $1.5BILLION in new debt

    severe layoffs in field and customer support support and corporate office--all long term employees watched treatment of peers during these layoffs---anyone who is any good is looking for a job

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Unstable job, poor management

    Service Provider (Current Employee) Elk Grove, CA

    ProsMembers and coworkers are wonderful to work with.

    ConsLow pay. You cannot maintain a regular schedule or income because you are laid off if a week's attendance drops. You are expected to hold yourself available for that meeting in case the attendance increases at some time in the future. Management constantly hires and then removes meetings from experienced people in order to work in the new hires. So you better have another paying job. Weight Watchers is just extra money for most. You will never get a pay raise for sticking with the company. New hires make the same $25 per meeting as longtime employees..

    Advice to Senior ManagementShow some appreciation for good, experienced workers. If you treated them better, you would not have to hire so many new employees, most of whom don't stick with this company once they realize the low pay and morale. Invest in better marketing.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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