WellPoint Reviews

Updated June 17, 2015
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Joseph R. Swedish
16 Ratings

Pros
  • I work from home which is very nice as I don't have to fight traffic every day (in 107 reviews)

  • Company values work-life balance although I have heard complaints about some managers pushing their associates to work more when time off is needed (in 34 reviews)

Cons
  • No consideration of work-life balance (in 28 reviews)

  • Senior management has convinced themselves that constant changes to the players will somehow benefit the company (in 14 reviews)

More Pros and Cons

73 Employee Reviews

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  1. Helpful (4)

    Annonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WellPoint full-time (More than 8 years)

    Pros

    Flexible remote opportunities, pay is average, pretty good annual bonus.

    Cons

    This company gets worse every year. Upper management have only their interests in mind. There is zero organization and even less competence about what's going on. There is a re-org every 6 months and the turn-over rate at this company is worse than the restaurant business. People are fired for no reason, or they will quit because they're fed up with the politics. I've seen great people leave and have witnessed unprofessional and ignorant people remain.

    Advice to Management

    Try providing direction to your employees rather than act like your paychecks magically make you too good to even have a conversation with those who are managed by who you manage. Information is passed down all too often "on behalf of..", try reaching out and talking to the minions within your team to create a cohesive well-oiled machine. Productivity is possible if you treat those under you with respect. They're they ones who can make you look bad or make you shine. You are nothing but their voices, stop acting like you deserve the royal treatment. This company will never prevail under so much greed. Maybe you should take some notes from Enron.


  2. Helpful (6)

    Watch Your Back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Los Angeles, CA
    Former Employee - Business Analyst in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WellPoint full-time (More than 8 years)

    Pros

    Good salary and generally good annual bonus/incentive pay and other benefits. Flexible working conditions, including liberal work-at-home policies in many areas of the business.

    Cons

    Company allows and perpetuates completely incompetent middle managers to advance up the corporate ladder. I'm not just talking about run-of-the-mill bad management. No, I mean actively hostile persons with absolutely no managerial or people skills. If you're lucky and land a job with a decent manager, you'll OK here. But if you get shuffled around from one role to another (as many people are) and you get stuck with a manager who - for whatever reason - is the current golden child of upper management, watch out. I watched the following cycle repeat over and over during my time there: Various "problem managers" blamed their employees for their own incompetence, often ending up with the termination of their employees in order to protect (at least temporarily) their own hides. Eventually, their own incompetence catches up with them and they're terminated, but not before numerous blameless employees have had their lives upended by losing their jobs. Nobody wins in a situation like that. The employee loses his or her job, with little or no recourse. The manager loses his or her job, too, and has had the additional burden of having a large corporation support and then rescind its support of the manager's competence. The remaining employees are subject to changes in management and restructuring on a regular basis - every 6 months or so. And upper management loses out as much as anyone, because productivity stinks when this modus operandi is the norm.

    Advice to Management

    Pay attention to what individual contributors have to say. Make it mandatory for all employees to have skip-level meetings with their manager's manager. That won't solve all the problems, but it'll provide quicker insight into the real personalities of their middle managers.


  3. Helpful (2)

    hyjeu

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    nice pay with no bonus

    Cons

    depending on mananger will determine your stay

    Advice to Management

    watch everyone not just those you dont like


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  5. Helpful (6)

    A wonderful company that has gone seriously downhill since the merger in 2005

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Processor III
    Current Employee - Claims Processor III
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WellPoint full-time (More than 10 years)

    Pros

    Work at home program and flex hours for some. Can't really think of any other pros. The cons certainly outweigh the pros.

    Cons

    Employees are not properly trained and then thrown to the wolves to figure it out for themselves. Of course there is a learning curve... BUT it's held against you during your first annual review because you weren't at 100% production the ENTIRE year. In my decade with the company I've had approx 15 managers! You don't even want to see what happens to your annual review if you have just one audit error in the year. If you did not meet 100% quality for the year, your review and raise are toast. Which the raises are now a joke. Don't expect higher than a 1.5%- 2.5% annual raise. You will not get your annual raise until March anyway. The raises were great until 2008. They "reorganize" the company annually at minimum and even two or three times annually, as they see fit. They continually do MASSIVE layoffs. The reason they do this is so they can bring in new employees they can pay much less than those with any tenure. They will make very slight changes in the definition and duties of your job and repost the position immediately. They are also continuing to send work offshore to several countries. They can pay them lower waves so They can maximize their profit margin. They don't want lifers anymore. They want those who will breeze in and out within 5 years. They are currently performing MASSIVE layoffs nationwide due the breach of 80 million past and current member's data in December 2014 and January 2015. Approx 1,500 were laid off within a day or two. From what we understand, they are laying off approx 8,000 employees. They have to find the money to make up for the millions of dollars they will have to pay due to the breach. The benefits were wonderful but now they are atrocious! The big wigs literally sat at the table with Obama and others in Washington while Obamacare was getting ready to be implemented and they made sure they were very well taken care of. Now the medical policies have high deductibles most of us will never meet annually. So we pay them hundreds of dollars a month just to pay for our own medical expenses! It's a joke! The company continues to whittle away at all the other benefits. For instance, every 5 years we received an additional 5 days of vacation. Sounds great, right? Well, they have decided to cap it at 5 years! After 5 years you WILL NEVER RECEIVE ANY ADDITIONAL VACATION TIME. Period. The company no longer has an annual associate picnic, no longer a Christmas gift, no longer meals to celebrate Thanksgiving and Christmas, "Customer Service Week" to appreciate us employees is now a massive joke without even so much as "Thank you." Most of the management is often completely unaware of what we do all day everyday. They've never done the work nor bother to learn the work. They are "above it." Then they implement extremely unrealistic production and quality standards for us. Many of us work through lunch just to make our standards for the day. We are told not to work through lunch, but it's the only way! They treat us as if we are robots. They tell us they are going to change things with the computer systems to help us and in the end it's far worse than where we started. For instance, why do we now have to look a member's benefit details up on THREE different systems when it used to be located in one place? We've asked them to condense it for over 5 years now and every year they PROMISE to do it but never do. They always have excuse after excuse. Upper management tends to be even more ridiculous. They are never responsive to our needs. They don't know what we do to even help us. HR is even worse! If you have an issue, don't even bother contacting HR. They will ALWAYS side with your manager and you're lucky if you even hear back from them. Then the very first thing they do is run to your manager to tattle tail. Honestly, I don't know what some of the HR reps do all day because they certainly aren't helping us. The ONLY time you will see an HR rep is when they are firing someone. They show up with a box to pack the employee's desk up in front of everyone. There is not much room for advancement within this company. It looks that way initially, but it's not true. You will be asked to do duties of your team leads, but it will not get you the promotion to that position. There is far more going on behind the scenes than I can even begin to detail here. BEWARE if you decide to hire on with this company. Anthem, Inc/WellPoint is not a great place to work.

    Advice to Management

    Care about your employees! We are not employee I.D. numbers. We are HUMANS! Train management in how to effectively work with their subordinates. Give credit to those of us who come up with ideas, not our managers. Many managers take credit for OUR ideas and work. Taking most of our benefits from us and then demanding far more from us in return is ridiculous. Yes, we value our jobs and are grateful to be employed, but that is not enough to generate positive morale. The morale used to be amazing. This WAS a fantastic place to work. Many of us are truly miserable! We have far too much stress daily and the stress is caused by management, not our job duties. They know we are overly stressed and we ask for certain changes to help not only ourselves, but the entire organization. The requests are met with empty promises it will change, but nothing ever actually changes. It's frustrating and tells us we aren't valued enough to even have our very reasonable requests met. All of these "reorganizations" make us sick with worry. We are CONSTANTLY afraid of losing our positions. I've watched countless co-workers be laid off and fired.


  6. Helpful (4)

    Modern Day Slavery

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WellPoint full-time (Less than a year)

    Pros

    Easy to get hired by the company!!

    Cons

    Calls are back to back with no grace between calls

    Advice to Management

    Management please allow reps to have at least ten seconds between each call like most call centers!!!


  7. Helpful (3)

    Treated employees poorly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Worker in Houston, TX
    Former Employee - Office Worker in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I worked at WellPoint full-time (More than a year)

    Pros

    None that I can think of.

    Cons

    High turnover, lack of training, treated employees poorly.

    Advice to Management

    None


  8. Helpful (4)

    Instability, constant business re-orgs, and layoffs used to reduce salaries instead of managing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Operations in Thousand Oaks, CA
    Former Employee - Director Operations in Thousand Oaks, CA
    Doesn't Recommend
    Negative Outlook

    I worked at WellPoint full-time (More than 3 years)

    Pros

    Telecommuting possibilities - depending on the position and the manager

    Cons

    Constant business reorgs (annually in Aug, announced in Nov), layoffs, and reposting the same position, creating distrust and instability.

    Advice to Management

    Instead of leadership, using business reorgs and corresponding layoffs (and then reposting the slightly revised position) causes instability, distrust, and constant relearning of the same job. Get good leaders in place who are rewarded by true results not just the constant motion of unnecessary change designed to look like progress, but nothing good results. Beware especially of those ex-consultants who become VPs and then hire their old companies (McKinsey) in large consulting engagements while laying off staff and reposting their positions.


  9. Helpful (5)

    This is a terrible company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I can honestly say there were not any pros to working for this company. Very unfortunate how poorly they treat their employees.

    Cons

    This company does not value or respect their employees. To start, I had terrible training and was thrown onto the phones with little to no support. They have unreal and unfair expectations for their employees and do not provide support or assistance when needed. I was thrown into a very busy and very difficult department that was short staffed. Management changed shortly after I started and new rules and regulations were put into place. I was so stressed out from the job that it began to effect my physical and mental state. When I approached management for some guidance and help I was told I was not cut out for the job and this is the nature of a busy call center. I was eventually let go because I had to call out during one of our massive snow storms and it was not safe for me to drive. Apparently a recent policy change did NOT excuse weather related absences and I was expected to come into work. Some of the other reviews mentioned the insurance plans offered were good. This is absolutely NOT the case. The "best" insurance plan offered was one with a high deductible and a 20% coinsurance. As for the pay, it is absolutely criminal what the rate of pay is. I honestly hope no one ever experiences what I did working for this company.

    Advice to Management

    Please make sure employees are properly trained before throwing them on to the phones. Please also take into consideration that we are human beings who have lives outside of work and unfortunately there are situations that are unavoidable and compassion and consideration goes a long way.


  10. Helpful (3)

    WellPoint... take a closer look and be very careful...!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I thought long and hard but could not come up with any Pros; well they allow some work from home, but that's on the decline...

    Cons

    Not very diverse. For a company of its size and national breadth, you could count the leaders of color at the VP level (approx. 200 people at these levels) and higher on ONE HAND. the current diversity numbers are achieved in the contact centers, lower wage areas. The Business Operations (Service Operations) is not very progressive. Over the past decade the business has used every excuse to not make progress, usually blaming IT, and as a result the IT Org has flipped multiple times over the past decade. The spent much of the past 3 years fight health care reform and the President (instead of focusing on winning in the new environment) You will be low-balled on pay; the bonus program was recently ‘adjusted’. I don’t know how we were able to fool accounts like Google and FedEx to join us. The running joke internally was that WellPoint was a shiny Mercedes on the outside, but underneath not more than a Chevy Vega. If you join, get the top base salary that you can and set your expectations accordingly. Perhaps Joe Swedish can effect some change going forward.

    Advice to Management

    stop focusing on being the low cost provider; truly invest in IT AND FORCE your business operations to live in the new world. Add formal language in the performance objectives to diversify at the Director and above levels.


  11. Helpful (4)

    Initiation into for profit enterprise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent interfacing of nursing experience with computer databases; Learning experience of integrating Milliman criteria with nursing skills; good benefits for single employee

    Cons

    Job description during interview did not correlate with reality; emphasis placed on productivity, not on patient advocacy; Exempt but required to be on phones from 8:30 to 5:00, except for hour lunch; mandated to remain until cases completed without compensation; unreliable computer system

    Advice to Management

    Invest in updated electronics and services; initiate education and training prior to mandating changes in systems and procedures



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