WellPoint Reviews

Updated August 26, 2014
Updated August 26, 2014
507 Reviews

3.3
507 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Joseph R. Swedish
63 Ratings

Review Highlights

Pros
  • I work from home which is very nice as I don't have to fight traffic every day (in 97 reviews)

  • Good level of work/life balance, it's definitely a 9-5 environment (in 29 reviews)


Cons
  • They demand a lot and do not take work/life balance into consideration very often (in 22 reviews)

  • This forced an extremely strong and ethical senior management out of the company (in 14 reviews)

More Highlights

53 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Exponential incompetence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator
    Current Employee - Database Administrator

    I have been working at WellPoint full-time for more than 3 years

    Pros

    Work from home, decent bonus

    Cons

    Business acquires its own tools independently of IT

    Advice to ManagementAdvice

    Stop hiring people you like instead of people with qualifications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Toe the line, play the game and you'll be ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Information Analyst  in  Thousand Oaks, CA
    Former Employee - Business Information Analyst in Thousand Oaks, CA

    I worked at WellPoint full-time for more than 5 years

    Pros

    A big company with lots of hiring opportunities all over the country. Good benefits and flexible work schedule. If you are lucky enough to have a good manager then you'll be happy.

    Cons

    The company is continuously evolving and transforming causing an out with the old, in with the new scenario. While always hiring, Wellpoint continues to lay people off. I've known people who had been with Wellpoint from the beginning only to be let go after the sale to Anthem was completed. I have seen quarterly reports posted to the wall showing sizable profits only to hear about layoffs in the following weeks because the profits were not as much as promised to the stock holders.

    If you happen to have issues with your manager accept the fact that you have no recourse, legal or otherwise, but to go along with the program. The Human Resources department is there to support management and keep the company from getting sued. If you are let go you can never go back. They have very expensive legal council and
    cover all their bases.

    Also, whatever salary you go in with you will be stuck with. Star performers received 4% merit/cost of living increases, 2-3% was the norm. The annual bonus is nice but is not given to those put on probation. If you are one of those who can become a drone and not let the verbal abuses and lack of professional attitude from your manager get to you then you can survive this place. If you're not this type of individual then save yourself the stress, sleepless nights and hypertension and look elsewhere.

    Advice to ManagementAdvice

    Really it is pointless to advise management of anything because they think they know everything. What motivates them is the quarterly Wall Street report which shores up their bonuses and stock options. American corporations spend millions of dollars to hire the brightest and best people only to consummately try to pull the wool over their eyes after they are hired.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Want a life ? Don't work for Wellpoint.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Manchester, NH
    Current Employee - Customer Service Representative in Manchester, NH

    I have been working at WellPoint full-time for more than 8 years

    Pros

    That I can work from home.

    Cons

    Next to impossible to get time off . If you have a doctor's appointment and only need a couple of hours off,it's usually not approved. We as employees are not given sick days so if we take a day off due to being ill or have appointments,it's more than not considered "unscheduled" which counts against us. Wellpoint also provides lousy health care coverage for the employees.

    Advice to ManagementAdvice

    Managers and other higher ups seem to have no problem getting their vacation time approved. All we are is a number to them . All the managers care about is what makes Wellpoint look good . They claim to care so much for their customers but really they don't care for their employees. What's my advise to Management?? Happy employees=happy customers!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Absolutely frustrating place to try to thrive in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Midland, GA
    Former Employee - Customer Service Representative in Midland, GA

    I worked at WellPoint full-time for more than a year

    Pros

    There is a very laid back atmosphere as far as the dress policy is concerned. Provides excellent benefits package.

    Cons

    Trying to get out of customer service, once you're in, is almost impossible. For the state of GA, representatives were not well prepared and were set up to fail on the phones by constantly changing rules and information. Management was awful at best and does not care about its employees. Starting pay here is terrible.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    "Until something better comes along" type of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Richmond, VA
    Former Employee - Customer Care Representative in Richmond, VA

    I worked at WellPoint full-time for more than a year

    Pros

    My coworkers were great. They made the job less miserable. The benefits were a plus also.

    Cons

    Extremely micromanaged. You can barely take a 3 minute bathroom break without someone coming to your desk wondering where you are. The PTO policy sucked. The job was very demanding and the salary didn't even come close to matching the duties that were expected. The company doesn't seem to care about their employees and instead want to get as much out of them with as little pay as possible. They treat the employees like children instead of adults.

    Advancement is pretty slim. If you're just in desperate need of a job OR if you're fresh out of high school and wanting to gain some experience, this might be an option. (If you don't mind busting your butt while being unappreciated and underpaid.) I finished my Bachelor's program and ran the heck out of there and now working for a company I love with excellent benefits. If you have other options, take it. I don't see this company lasting much longer.

    Advice to ManagementAdvice

    Micromanaging your employees comes across as if you don't trust your employees. If you hired them, expect them to do their jobs without you being on their back every second of the day. Also, treat your employees like human beings and not like robots. Show a little appreciation for the ones who are "the face" of your company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Degrading.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH

    I have been working at WellPoint

    Pros

    Work from home. That's the only benefit. I feel fortunate for that aspect of the job but that's really it.

    Cons

    Does not treat CS employees well. Little time off, poor raises & lousy health benefits.

    Advice to ManagementAdvice

    Be an advocate for your employees. Work harder for us to have time off. We are given vacation time but rarely allowed to use it. Even when employees are sick it counts against us. They expect perfection in their reps but give little reward and very little recognition. I would never recommend anyone to work for Wellpoint. It's gone down hill over the years.

    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    NOT a good company to work for

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint full-time

    Pros

    None at all. Very Hostile work environment.

    Cons

    Too many people who say they're "Team Players", when in fact they are all looking out for THEMSELVES. You can't even go to management & issue a complaint, because they're in on it too. Too much favoritism, and back-stabbing going on....ESPECIALLY in he Atlanta office. They should shut it down for practicing discrimination & favoritism.

    Doesn't Recommend
  9. 1 person found this helpful  

    Decent Job, Decent place, horrible pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner  in  Middletown, NY
    Former Employee - Claims Examiner in Middletown, NY

    I worked at WellPoint full-time for more than a year

    Pros

    Co-workers are amazing and helpful, great team camaraderie. Claims dept. dress code is pretty much what you put on in the morning so that was great. In house gym with state of the art equipment, televisions, showers, etc etc. Work from home possibilities exist

    Cons

    $10.00 an hour in a town that the rents are easily $1100 for a two bedroom. Layoffs are always hovering and its usually done in large numbers so that fear lingers in the air. The cost of the employee medical plan is far too high and the plan is far too crappy.

    Advice to ManagementAdvice

    Its bad enough you guys pay too low for the area (hello this isn't Gary, Indiana) at least spring for the medical plan and make it a top tier plan. How can you expect your own employees to be free sales people when they cant even brag about the plan they have. Many would think because I worked there I had the best plan then I would tell them the reality and it would be even more embarrassing when the friend or family member I was speaking with had their plan through the same company but theirs was by far overwhelmingly better. I really cant give advice because when you are making millions who do you have to listen to?!?! No one!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Great Employer - if you live overseas...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSRIII  in  Denver, CO
    Former Employee - CSRIII in Denver, CO

    I worked at WellPoint full-time for more than a year

    Pros

    Learn how far your sanity can be tested, diverse company values because they are always changing, and personal growth can be found if you strive for it. All in all, there are very few pros I can give this company. It's like a Monet...

    Cons

    While working here over 2 years I saw a lot of changes within the company. Little did I know that this was the norm for Wellpoint, the company that continuously fails their customers and their workforce. With the change of each CEO came more asinine rules and regulations to follow. They do not value their people nor their principles. They are all about the bottom line, which is fine for a company... except it has led to lies and a snide work environment. There is a reason why they keep getting sued. They lie.

    Advice to ManagementAdvice

    Run, while you still can. The company doesn't care for you - you're just a scapegoat for the board of directors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Really disappointing. Not the great company it advertises to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Denver, CO
    Former Employee - Customer Care Representative in Denver, CO

    I worked at WellPoint as a contractor for less than a year

    Pros

    Met a lot of great people working there.

    Cons

    Lack of training and sink or swim attitude. Management gave the impression that there was a career opportunity if you work hard enough, but often times never really panned out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Worked for WellPoint? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.