WellPoint Reviews

Updated July 19, 2015
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Joseph R. Swedish
9 Ratings

Pros
  • I work from home which is very nice as I don't have to fight traffic every day (in 107 reviews)

  • Company values work-life balance although I have heard complaints about some managers pushing their associates to work more when time off is needed (in 34 reviews)

Cons
  • No consideration of work-life balance (in 28 reviews)

  • Senior management has convinced themselves that constant changes to the players will somehow benefit the company (in 14 reviews)

More Pros and Cons

101 Employee Reviews

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  1. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN

    I worked at WellPoint full-time

    Pros

    good work and life balance.

    Cons

    impossible to move up unless you know the right people hiring. They don't hang on to good employees because the give raises/promotions to people that dont deserve it.


  2. Helpful (8)

    Great Pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The pay is great but it felt like highschool. Too much drama.

    Cons

    The constant drama and the harassment from management.

    Advice to Management

    Evaluate the managers a little better and the ones that cause the drama should not stay.


  3. Helpful (3)

    Health Educator

    Former Employee - Health Education Specialist in Atlanta, GA
    Former Employee - Health Education Specialist in Atlanta, GA

    I worked at WellPoint full-time (More than a year)

    Pros

    Salary and work from home

    Cons

    Unrealistic Expectations, 100% work from home, expect for you to take over 150 incoming and outbound calls a day.


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  5. Helpful (2)

    Accounting Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Company has great bonus program.

    Cons

    Tend to promote inexperience individuals into management.

    Advice to Management

    Don't do it!!!!!


  6. Helpful (1)

    Limited Pros, Several Cons...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pros included, good pay and bonus program, flexibility with working remotely, and decent equipment to work with.

    Cons

    Culture is an issue, it is one of fear due to the constant re-orgs in IT, they are so constant that is a distraction no matter how hard you tried to stay focused. Senior leadership was not on the same page, they would fight openly, and the vision was not clearly laid out. Quite a bit of dead weight exists there and the good people kept getting more work and then would get laid off and the dead weight would continue to stick around.

    Advice to Management

    Clean your own house before cleaning others.


  7. Helpful (4)

    Great Benefits but sweat shop environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Rockville, MD
    Current Employee - Service Representative in Rockville, MD

    I have been working at WellPoint full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Health benefits(watch out for high deductibles though) PTO days, adoption days off, health club reimbursements, tuition reimbursements, EEP services,good company for those just entering in the workforce, support groups, lots and lots of services to help employees

    Cons

    Strong disconnect between management and workers, fake open door policy, fake ethics and compliance department(1-800-be-a-snitch), they do not promote with in(so many subsidiaries if you want to be technical they actually do but not from any department you or your co-workers are familiar with), they do not seek to retain employees turn over rate extremely high, they burn you out at all costs as long as the job gets done, this company likes to place to people in management positions where they have no real experience in their department

    Advice to Management

    Stop treating your workers like minions and more like people.


  8. Pros and Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative III in Albany, NY
    Former Employee - Customer Care Representative III in Albany, NY

    I worked at WellPoint full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is good in comparison to other companies and depending on the time of year overtime is also offered and you may be able to work overtime for another area.

    Cons

    Frustrating calls with little to no support from management. If you're a good representative management will sometimes hold you back from advancing within the company.

    Advice to Management

    Support associates more


  9. Helpful (3)

    Lots of Leaders Doing Very Little Leading!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the IT people I worked with worked remote.

    Cons

    10 to 14 hour days were the norm. Lots of outdated requirements little decision making from how to deal with these issues.

    Advice to Management

    Get rid of the middle management layer as they hear complaints and suggestions and fail to drive them up. There is no work life balance because the culture is one of be seen online and 14 to 16 hour days make you look like you're working hard rather than exposing there's an issue with people who aren't skilled enough to be in some of the decision making positions! Working remote was a god send, but it shouldn't mean 12 hour plus work days!


  10. Helpful (2)

    Started out great...5 years later, not so much

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Columbus, OH
    Current Employee - Claims Representative in Columbus, OH

    I have been working at WellPoint full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Working from home, Paid time off

    Cons

    Lack of training, poor management and executive leadership, set their operations employees up for failure, unreasonable expectations

    Advice to Management

    Consider how your decisions affect those under you; management is about more than logistics, it involves being a good people person as well.


  11. Helpful (1)

    Telephonic Nursing Case Management & Utilization Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at WellPoint full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Sometimes when we have last minute staff meetings at lunchtime we got pizza. When the work unit was small and self sufficient with good initial management.

    Cons

    Then it got too big too fast with mid- level supervisors and QA that audited you to death! Daily audits, weekly audits AND monthly PERFORMANCE plans, just for starters. Listening in to calls, reviewing our screens, we are PROFESSIONALS for Pete's sake. Should have let us do our job with your guidelines.

    Advice to Management

    Lead, follow, or GET OUT OFTHE way. Unit failed.



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