WellPoint

  www.wellpoint.com
  www.wellpoint.com

WellPoint Reviews

Updated November 27, 2014
Updated November 27, 2014
561 Reviews
3.3
561 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Joseph R. Swedish
93 Ratings

Review Highlights

Pros
  • I work from home which is very nice as I don't have to fight traffic every day (in 107 reviews)

  • Good level of work/life balance, it's definitely a 9-5 environment (in 34 reviews)


Cons
  • They demand a lot and do not take work/life balance into consideration very often (in 28 reviews)

  • This forced an extremely strong and ethical senior management out of the company (in 14 reviews)

More Highlights

179 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Room for Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bus Info Analyst II in Baltimore, MD
    Current Employee - Bus Info Analyst II in Baltimore, MD

    I have been working at WellPoint full-time (more than 5 years)

    Pros

    Ample time off. Legacy Wellpoint offers telecommute option, though this policy does not necessarily filter down to its subsidiary companies. Culture which is a focal point of the CEO is highly dependent on which department you are in. So some departments are highly dysfunctional, others not so much and part of the reason for that is the company is an amalgamation of different companies acquired over time.

    Cons

    Limited opportunity for growth. Managers pick their favorites. Pay is subpar. ESPP could be better. The norm is 15% off the market price for ESPP participants but WLP offers a much lower percentage than this.

    Advice to ManagementAdvice

    Listen to the employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Current full-time employee for nearly 10 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical in New York, NY
    Current Employee - Clinical in New York, NY

    I have been working at WellPoint full-time (more than 8 years)

    Pros

    Work from home. Pay appears to be on par with the competition, not much room for growth within the department.

    Cons

    work/life-family balance does not exist. Many relatively new employees promoted to team-lead and/or manager status creating some tension and mistrust from folks who have been with the company. Expectations are often unrealistic and major changes are rolled out with short or no notice at all affecting effectiveness and efficiency of my unit. Complaints seem to stop at immediate manager's level and are not escalated to upper management.10-16 hours on the job, with multiple weekends (just for catching up, not overtime pay). Burnout among seasonal employees is high, and if it was not for work at home options many would have moved on.

    Advice to ManagementAdvice

    There are many functions which could be passed on non-clinical personnel such as keeping and reporting stats, calls out to providers/members, and general administrative, non-clinical issues and compliance. We simply need more people to do the job, especially in the field where turnaround time is mandated.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good pay but lackluster benefits and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint

    Pros

    Pay is great, people are generally nice, constant learning, flexible scheduling

    Cons

    Work-life balance is nonexistent at every level in some departments, especially on the Medicare side of the business. Resources are not aligned with management's expectations of the work that needs to be done. Burn-out is obvious among the best employees, which is a shame. Because the learning curve is so steep, turnover is very difficult to manage among remaining staff and new hires.

    Advice to ManagementAdvice

    Hire more people, train them better, and give them attainable goals so they can maintain some semblance of satisfaction in their professional and personal lives. They'll be better positioned to perform well for you.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Good company dependent upon what division you're in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint full-time (more than 10 years)

    Pros

    Flexible hours and ability to telecommute.

    Cons

    Lack of work life balance

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Excellent Pay and Benefits, Insane Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Advisor in Virginia Beach, VA
    Current Employee - Developer Advisor in Virginia Beach, VA

    I have been working at WellPoint full-time (more than an year)

    Pros

    The company culture, people, and work environment are great. The pay and benefits are above average except they are skimpy with PTO.

    Cons

    The workload is insane. (I work in IT.) Projects are promised based on what will make the managers look good, not on what is realistic. We never have time to do anything right, so we frequently have to make time to do it over. And that time comes out of our personal lives, those of us who have managed to hang on to one at all. We knew going in it wasn't a 40 hour week, but it has gone from the occasional 45-50 hour week to 10 x 6 or 8 x 7 as the norm, and we are on salary. We get resources too late in the project to train them to be much good, and training them takes time away from the time we can spend doing everything because we have no time to train!

    Advice to ManagementAdvice

    Add capacity much earlier and plan for training time. Dropping contract developers into a highly specialized environment doesn't permit us to get the best use from either the experienced FTEs or the contractors. Hire at the beginning of the project so they can be fully up and running when the pace picks up, and have extra capacity. In the end it will cost less in terms of productivity, deadlines met, and turnover reduction. I have seen three FTE developers come and go in two years and they all said the same thing--"this is too much work for one person to handle."
    Also, enforce some discipline on the requirements process. We have gotten last-minute requirements changes and scope creep on nearly every project, and it is always IT that gets blamed for missed deadlines.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Mentally Taxing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Virginia Beach, VA
    Former Employee - Project Manager in Virginia Beach, VA

    I worked at WellPoint full-time (more than an year)

    Pros

    Other employees made the time here enjoyable. Flexible work arrangements and competitive benefits.

    Cons

    Will hire managers with no experience to lead seasoned employees causing internal conflicts.Work-life balance is touted but not obtainable. In a leadership or salaried position you will run the risk of burn out by attempting to keep up with the demands of a dept.

    Recommends
    Approves of CEO
  8.  

    Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellPoint

    Pros

    Work life balance. Nice work environment. Decent health care. Work location is good. Near a lot of restaurants to enjoy your lunch time.

    Cons

    Internal growth is limited if you don't know someone.

    Advice to ManagementAdvice

    Allows the same opportunity throughout the organization. Internal employees should adhere to a different job description.

  9.  

    WellPoint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Field Representative in Brooklyn, NY
    Current Employee - Retention Field Representative in Brooklyn, NY

    I have been working at WellPoint full-time (more than 3 years)

    Pros

    The encouragement of taking time off

    Cons

    The quickness of firing associtates.

    Advice to ManagementAdvice

    Should get to know all associates functions, exactly what everyone does.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Assistant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint

    Pros

    Great benefits, the work load isn't that hard

    Cons

    Not much, the company was pretty good

    Advice to ManagementAdvice

    Update software

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Alot of learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative I in Denver, CO
    Current Employee - Customer Care Representative I in Denver, CO

    I have been working at WellPoint full-time (more than an year)

    Pros

    Great managers and very clean workplace. Decent starting salary excellent medical benefits. Lots of training in the beginning that helps with understanding systems and tasks.

    Cons

    The systems aren't so great they run slow. Not alot of clarity on what you can and cannot do. Alot of people get mad at how much effort has to go into each call. They want you to cater to their members and do whatever they want even if it is unreasonable. Advancement is selective and often ill-obtained. Raises suck.

    Advice to ManagementAdvice

    Upper management (directors etc) need to get a grip and at least pretend to notice the "little people" dont walk by your employees without speaking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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