Wells Fargo Reviews

Updated August 27, 2014
Updated August 27, 2014
6,390 Reviews

3.2
6,390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,225 Ratings

Review Highlights

Pros
  • The service is top rate to the customers and the work/life balance is very good (in 241 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 431 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 481 reviews)

  • No work life balance, very stressful work environment derived from upper managerment (in 111 reviews)

More Highlights

740 Employee Reviews Back to all reviews

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  1.  

    Worse company very Racist

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wells Fargo

    Pros

    There is no pros with this company they let a drug addict run there sites

    Cons

    There sites are horrible some sites don't have restrooms u would have to pee outside they lie about your pay starting at your orientation The manger treat different races a certain way basically ur working with pure racism sad but true they had one great manger Gary Vich other then that its Not worth your time or energy

    Advice to ManagementAdvice

    Stop treating your employees like babies stop making them call each hour its a waste of money save it and pay your employees better and before each new site assigned to and employee make them sign document stated they understand there site pay and hours

  2.  

    Banks are the evil of the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Boca Raton, FL
    Former Employee - Teller in Boca Raton, FL

    I worked at Wells Fargo full-time for more than a year

    Pros

    Good benefits packages, vacation time, insurance etc. I honestly do not have many pros for working with Wells Fargo.

    Cons

    all they care about is sales, they really do not care about the customer. Goals can be unreachable. Yes the benefits are great, but with such a high turnover I was constantly denied to take time off

    Advice to ManagementAdvice

    Find a new job, don't lose your soul to Wells Fargo

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Waste of Time, Unless you are Desperate or Have NO Professional Experience!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I (SAFE)  in  Orange, CA
    Current Employee - Personal Banker I (SAFE) in Orange, CA

    I have been working at Wells Fargo full-time for less than a year

    Pros

    Large Bank and financially stable company!

    Cons

    Low, low wages, (IN & OUT Burgers will pay more) money hungry company that does not care about their employees of their customers. Unrealistic sales goals for the Bankers and Tellers. If you are serious about being a banking professional, avoid this bank because their are much better options!!!

    Advice to ManagementAdvice

    Overhaul your current business model because it will not last in the 21st Century!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Stressful Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I  in  Minneapolis, MN
    Former Employee - Personal Banker I in Minneapolis, MN

    I worked at Wells Fargo full-time for less than a year

    Pros

    Decent bonuses, fun colleagues, educational

    Cons

    Bullying sales team. Pushiness to make sales quota, encouraged to lie to customers.

    Advice to ManagementAdvice

    Hire proper managers who will lead your associates in a positive way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    They are so busy looking forward, they do not ocncentrate on the now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative  in  Phoenix, AZ
    Current Employee - Customer Service and Sales Representative in Phoenix, AZ

    I have been working at Wells Fargo full-time for less than a year

    Pros

    When working at WF you learn a lot about the banking industry, no matter what department you are in. For me specifically I was in the Credit Card Customer Service (department known as WFCC) and I learned loads about great banking opportunities for further PERSONAL sucess.

    Cons

    They are looking to make money off of every single customer. They take priority on sales objectives and new customer products, while putting the customer needs second. When trying to service a customer they expect you to give the shortest most generic answers which almost guarantees that the customers issues wont be resolved. The company and the HR department slacks off when employee questions or concerns require attention.

    Advice to ManagementAdvice

    Take more care in your employees and take more time in training them. I went through 2 months of training and literally feel like I had learned nothing. We were thrown to the shark tank and forced to swim with such heavy expectations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager III  in  Portsmouth, VA
    Current Employee - Branch Manager III in Portsmouth, VA

    I have been working at Wells Fargo full-time for more than 5 years

    Pros

    compensation, 401k and company stock program, customers and team members

    Cons

    pressure sales, work-life balance does not exist, they pick and chose who gets promoted and show gets fired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    AVOID AVOID AVOID

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I  in  San Francisco, CA
    Former Employee - Personal Banker I in San Francisco, CA

    I worked at Wells Fargo full-time for more than a year

    Pros

    yeah, if you want a steady job 40 hrs/ week, 401k, benefits, Wells Fargo offers that here. But so does every other company in the bay area.

    Cons

    To move ahead in your job, you have to do some shady things to upwell the customer. Things I've seen: bankers telling customers that they're signing up for a 'rewards card' and not a credit card to meet sales, forcing the customer to open both checking and savings when they verbally said no, and sending multiple debit cards. Lately corporate has been cracking down on this, but bankers still find a way to be shady. Also, work environment is very much like high school politics, there's no way you're going to get promoted if they don't like you. When I worked here, management made it seem like I wouldn't find another company that could be as flexible as they were as to scheduling PTO/ or working around my schedule, and would emphasize that there were no jobs in the job market.

    Advice to ManagementAdvice

    unrealistic sales goals are what drives bankers to do unethical things to customers. you keep emphasizing that we should do what's right for customers, but then threaten to fire us if we don't meet your unrealistic sales goals.

    Negative Outlook
    Disapproves of CEO
  9.  

    Wellsfargo is charging their employee for phone, laptop and equipment which are required to do their job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo full-time for more than a year

    Pros

    Paid time off similar to other companies

    Cons

    Wellsfargo is paying less than market rate compare to other companies moreover WFC is charging employee for phone, laptop and equipment which are required to do their job.

    Advice to ManagementAdvice

    I hope management will understand and they will improve this organization wide culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    WORST COMPANY FOR WHOM I EVER WORKED!!! RUN, DON'T WALK AWAY FROM THEM!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Banker II  in  Beaverton, OR
    Former Employee - Phone Banker II in Beaverton, OR

    I worked at Wells Fargo full-time for more than a year

    Pros

    The freedom to resign! The freedom to resign! The freedom to resign!

    Cons

    First of all, I would give this company a ZERO rating, but it was not an option!!!

    I felt discriminated against by Wells Fargo, and in my opinion, I believe that this was due to a couple of factors: ageism and utilizing OFLA/FMLA.  In addition, I am quite confident in my belief that I have been “blacklisted” by Human Resources and upper management, which thwarted my attempts to pursue other positions within this company.  I was systematically rejected for an unfathomable, “mind-numbing” 90+ jobs!!!  If I was declined for a few positions, perhaps it could have been due to a few mitigating factors.  But, over 90 jobs is unconscionable and indefensible!  

    I approached supervisors, site managers and Human Resources personnel, and no one could, or would, give me any believable and justifiable reason for the astronomical number of declines that I received.  They “danced around” the subject, for fear of any repercussions, both to themselves and to the company.  Either way, this speaks to this company’s unwillingness to encourage upward mobility and career growth, even though it preaches how much it likes to promote from within, to keep “good employees,” and to see employees succeed and grow with the company.

    I worked as hard as I could, each and every day, providing exceptional service to Wells Fargo customers, as my numerous Customer Service and Performance awards will corroborate, and I never compromised my commitment to the customers, to the company, or to my achievements, even when I felt that the company treated me in an unprofessional and unethical manner. 

    It should be ashamed of itself for the duplicitous behavior that it displays to its employees, as it only contributes to the attrition rate, festers resentment and is a cancer to employee morale.

    If Wells Fargo had “practiced what it preached,” it would have had a loyal employee for years to come.  It is only a matter of time until another outstanding employee decides to resign for similar reasons as I did. I guess you could say that one is well-advised to keep his/her resume updated, within reach and ready to be called upon at a moment’s notice.

    In closing, in my personal opinion, Wells Fargo clearly had no intention of helping me advance my career; it was simply hoping that I will get tired of all the rejection and quit. Well, it can be proud of itself for achieving its objective. In my position, we are taught to overcome objection from the customer, in order to offer them products and services, thus making this company profitable and line the pockets of supervisors, managers, CEO's and shareholders.  But, how much should an employee have to overcome to progress his or her career?  It is simply unethical and amoral to treat another human being this way.

    Advice to ManagementAdvice

    (Read above letter!!!)

    Positive Outlook
    Disapproves of CEO
  11.  

    Underwriter

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Loan Underwriter III  in  Minneapolis, MN
    Current Employee - Consumer Loan Underwriter III in Minneapolis, MN

    I have been working at Wells Fargo full-time for more than 5 years

    Pros

    Lots of work never ending

    Cons

    they shuffle you around like a pawn

    Advice to ManagementAdvice

    Management is useless, they shouldn't be micro managers or bitter

    Doesn't Recommend
    Negative Outlook

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