Wells Fargo Reviews

Updated September 20, 2014
Updated September 20, 2014
6,471 Reviews
3.2
6,471 Reviews
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,239 Ratings

Review Highlights

Pros
  • The service is top rate to the customers and the work/life balance is very good (in 241 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 431 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 481 reviews)

  • No work life balance, very stressful work environment derived from upper managerment (in 111 reviews)

More Highlights

737 Employee Reviews Back to all reviews

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  1.  

    Company review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo

    Pros

    Name brand and big company.

    Cons

    Back office is not good at all, technology is as well.

    Advice to ManagementAdvice

    Look at other successful firms and pattern yourself after them.

  2.  

    HOSTILE WORK ENVIRONMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wells Fargo

    Pros

    The job itself is great. Good compensation, benefits, etc. Internal resources are somewhat challenging to utilize.

    Cons

    The management structure was worthless. Most UW in constant fear of their job. Tons of nepotism in the facility.

    Advice to ManagementAdvice

    Wow, hard to breakdown into small enough bites. The whole system, environment and people were toxic.

    Doesn't Recommend
    Negative Outlook
  3.  

    Forget about B.O.B (Business Online Banking)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business On Line Banker  in  Charlotte, NC
    Current Employee - Business On Line Banker in Charlotte, NC

    I have been working at Wells Fargo full-time for less than a year

    Pros

    You can enjoy the nice accommodations of two food courts, workout facility (although membership fees are not included), and you will have the opportunity to network and meet people from different departments within the company.

    Cons

    The culture is terrible. Management does not care about the employees and everyone is only a number. Management is constantly changing policies and no one seems to have a definitive answer on key procedures. The performance matrix are designed to keep you from hitting your quarterly bonuses and the opportunity for advancement are very few and far between. The current management team will try to keep you in the department as long as they can if you are a performer and they will micro manage you to the point that you will leave if you are not meeting the department goals.

    Advice to ManagementAdvice

    Invest more in your employees and establish a culture designed around consistent recognition and appreciation for performance. Get rid of the current management team that is in the department, they have no desire to do anything but collect a pay check and play the corporate (write up/ intimidation) game!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    SELL, SELL, SELL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Banker  in  Boise, ID
    Former Employee - Phone Banker in Boise, ID

    I worked at Wells Fargo full-time for more than a year

    Pros

    benefits. possible bonus (sales goals must be maintained for 3 months to qualify, pretty hard for most. especially new hires.Only tenured (3 or more years have ok shot of getting it if QAs and customer surveys are excellent)

    Cons

    More sales focused then service focused.Be prepared to be thrown to the wolves after training. Training is absolute garbage. Literally spoke to 50 people after being there over a year and all of them said they didn't feel prepared for the job after training.If you have sales experience and lots of bank knowledge you will do ok. They do not spend enough time on bank products that you are required to offer on EVERY phone call.

    This wouldn't be so bad except that they, HAMMER THE SALES EVERYDAY. It isn't bad once you get the hang of it, but god forbid you have bad day or bad week. They check your "stats" every hour and email them out every hour. (Wish I a was kidding about this but I am not.)

    If you are having trouble, Then its nothing but threats of "written up" for performance and constant coaching. They put the ENTIRE sales "problem" on the banker. They don't want to hear if the customer told you "NO". It must be your fault some how. You could have said the pitch different, or you didn't offer something else instead. even though customer wants to get off the phone. And they absolutely hate any disagreement you may have. Basically the coaching is based on ARBITRARY nonsense. Totally based off what that certain supervisor/coach/team lead picked out of thin air. It makes no sense and your left feeling frustrated. Especially if you enjoy helping others or like to sell.

     As mentioned above, the bonus is a joke. It's only paid out once a quarter if you qualify. YOU HAVE TO MEET RIDICULOUSLY HIGH ACHIEVEMENTS TO GET IT) but if hired all the supervisors/coaches talk like its the easiest thing in the world. I found out much later that's because the supervisors (not coaches) get a commission if you get the bonus. On top of higher pay and not having to answer phones, they get a bonus is you get a bonus, even though you did all the work for 3 months. Just let that sink in for moment....

    As with any call center environment, you have QAs. These affect your bonus. Too many bad ones in the 3 month period and no bonus. This would be ok if the criteria didn't change, but it does, every couple weeks. For example one week you can give the customer his/her username, next you can't and you're dinged on QA for giving it the prior week. Had this happen to me, was told "oh well, you'll do good on the next one I'm sure!"

    All of this would still be ok, except for the random surveys they have customers fill out. It is company policy to get a mandatory 5 out 5 stars on these surveys. CUSTOMERS ARE NOT INFORMED THAT IT AFFECTS THE BANKERS JOB BECAUSE GALLOP POLL DOES THE SURVEYS. If the customer is having trouble logging in and speaks to 4 different people before getting you who actually helps them log in to the website, and later is surveyed about THE BANK NOT THE BANKER and gives 4 out 5 stars in even ONE of the categories. It is an automatic FAIL. Too many of these FAILED surveys and banker is written up and eventually terminated. Boiler room tactics are used by the banker coaches to hit the numbers, cheating is rampant among more tenured bankers. I found a another job before it came to that. Felt like was I living in a hybrid medieval cast system/sales sweatshop. Left for a friendlier more honest company. I sleep better now.

    Advice to ManagementAdvice

    1st. STOP offering take it or leave compensation. You want quality people to be hired and stay with the company start allowing people with experience to negotiate better pay. Or just offer better pay. period.

    2nd. Lower the sales metrics. you can still have sales standards but don't be ridiculous or assume it means people will get lazy. not true, not true at all.

    3rd. STOP treating adults like children. no exceptions. The company wants you to kiss the customers butts and turn around and a take a beating for random ARBITRARY "not doing good enough" reasons. This is why in large part why turnover is so high for call centers. People get tired of being "coached" for better results when none were possible at the time. Especially if the customer if having a bad day (or life) and wants to take out on you.

    4TH. ALLOW PEOPLE TO WORK ON OTHER PROJECTS AND TAKE A BREAK FROM BEING ON THE PHONE ALL THE TIME. STUDIES HAVE SHOWN THIS IMPROVES MORAL, RELAXES THE EMPLOYEE AND LEADS TO THEM STAYING WITH THE COMPANY LONGER.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Sales pushiest employer ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I (SAFE)  in  Wilmington, NC
    Current Employee - Personal Banker I (SAFE) in Wilmington, NC

    I have been working at Wells Fargo for more than a year

    Pros

    Great co-workers. Good benefits. Ok pay

    Cons

    Numbers Numbers Numbers.......Customers hate coming in the door because they get hounded for products every time. Work 6 days a week, late evenings for cold calls.

    Advice to ManagementAdvice

    Start caring about customers and less about numbers. Every day work life does not match vision and values.

    Doesn't Recommend
    No opinion of CEO
  7.  

    One word..awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker II  in  King of Prussia, PA
    Former Employee - Personal Banker II in King of Prussia, PA

    I worked at Wells Fargo full-time for more than a year

    Pros

    None. Nothing good about working here. Money is bad. Work environment is just as terrible and unnecessarily stressful.

    Cons

    Evil company to work for. If you take job there then kudos to but start the new job search soon thereafter.

    Advice to ManagementAdvice

    Care about more things than hitting sales numbers and treating your coworkers and underlings like slaves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    If you are in the right district all is well!!
    If not let it go!!1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service MANAGER I  in  Orlando, FL
    Current Employee - Service MANAGER I in Orlando, FL

    I have been working at Wells Fargo full-time for more than a year

    Pros

    You get paid. You from time to time get to feel like you make a difference in the lives of your customer.

    Cons

    The leads don't always come to work. They don't drug test after you get in. The company will not close down buildings with Mold.

    Advice to ManagementAdvice

    Check on your staff and really care. Stop not seeing if you people are happy and you just want solutions

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Sales or bust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service MANAGER I  in  Raleigh, NC
    Former Employee - Service MANAGER I in Raleigh, NC

    I worked at Wells Fargo full-time for more than 8 years

    Pros

    Hours were the only good thing about this job

    Cons

    The company is very sales driven sell, sell, sell or get out.....Customer service no, no, they do not care about the customers only the bottom line!

    Advice to ManagementAdvice

    Get back to Customer Service first ! Stop stressing all employees out, with only the bottom line in mind!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Favoritism. Office politics, Backstabbing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I  in  Los Angeles, CA
    Current Employee - Personal Banker I in Los Angeles, CA

    I have been working at Wells Fargo full-time for more than a year

    Pros

    Decent benefits. Other than that, not too many.

    Cons

    Managers usually show favoritism to certain employees. Very little room to advance. Very sales driven, so in order to get the sales, people usually back stab each other. Makes you feel like a car salesman. High turn over, that's why they have new employee training session every 2 weeks.

    Advice to ManagementAdvice

    Your high turn over rate should tell you something. Stop favoritism, and treat your employees equally. Try to focus on quality, not quantity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Worst bank ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Pembroke Pines, FL
    Current Employee - Store Manager in Pembroke Pines, FL

    I have been working at Wells Fargo full-time for more than a year

    Pros

    None, worst bank I have ever worked for.

    Cons

    Micro-management, useless daily conference calls. no work - family life balance. CBVP wants you to work 6 days a week, from open to close.

    Advice to ManagementAdvice

    Stop the micro-management. Allow managers to manage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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