Wells Fargo Reviews

Updated September 22, 2014
Updated September 22, 2014
6,488 Reviews
3.2
6,488 Reviews
Rating Trends

Recommend to a friend
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,253 Ratings

Review Highlights

Pros
  • The service is top rate to the customers and the work/life balance is very good (in 241 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 431 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 481 reviews)

  • No work life balance, very stressful work environment derived from upper managerment (in 111 reviews)

More Highlights

739 Employee Reviews Back to all reviews

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  1.  

    Wellsfargo is charging their employee for phone, laptop and equipment which are required to do their job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wells Fargo full-time for more than a year

    Pros

    Paid time off similar to other companies

    Cons

    Wellsfargo is paying less than market rate compare to other companies moreover WFC is charging employee for phone, laptop and equipment which are required to do their job.

    Advice to ManagementAdvice

    I hope management will understand and they will improve this organization wide culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    AVOID AVOID AVOID

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I  in  San Francisco, CA
    Former Employee - Personal Banker I in San Francisco, CA

    I worked at Wells Fargo full-time for more than a year

    Pros

    yeah, if you want a steady job 40 hrs/ week, 401k, benefits, Wells Fargo offers that here. But so does every other company in the bay area.

    Cons

    To move ahead in your job, you have to do some shady things to upwell the customer. Things I've seen: bankers telling customers that they're signing up for a 'rewards card' and not a credit card to meet sales, forcing the customer to open both checking and savings when they verbally said no, and sending multiple debit cards. Lately corporate has been cracking down on this, but bankers still find a way to be shady. Also, work environment is very much like high school politics, there's no way you're going to get promoted if they don't like you. When I worked here, management made it seem like I wouldn't find another company that could be as flexible as they were as to scheduling PTO/ or working around my schedule, and would emphasize that there were no jobs in the job market.

    Advice to ManagementAdvice

    unrealistic sales goals are what drives bankers to do unethical things to customers. you keep emphasizing that we should do what's right for customers, but then threaten to fire us if we don't meet your unrealistic sales goals.

    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    WORST COMPANY FOR WHOM I EVER WORKED!!! RUN, DON'T WALK AWAY FROM THEM!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Banker II  in  Beaverton, OR
    Former Employee - Phone Banker II in Beaverton, OR

    I worked at Wells Fargo full-time for more than a year

    Pros

    The freedom to resign! The freedom to resign! The freedom to resign!

    Cons

    First of all, I would give this company a ZERO rating, but it was not an option!!!

    I felt discriminated against by Wells Fargo, and in my opinion, I believe that this was due to a couple of factors: ageism and utilizing OFLA/FMLA.  In addition, I am quite confident in my belief that I have been “blacklisted” by Human Resources and upper management, which thwarted my attempts to pursue other positions within this company.  I was systematically rejected for an unfathomable, “mind-numbing” 90+ jobs!!!  If I was declined for a few positions, perhaps it could have been due to a few mitigating factors.  But, over 90 jobs is unconscionable and indefensible!  

    I approached supervisors, site managers and Human Resources personnel, and no one could, or would, give me any believable and justifiable reason for the astronomical number of declines that I received.  They “danced around” the subject, for fear of any repercussions, both to themselves and to the company.  Either way, this speaks to this company’s unwillingness to encourage upward mobility and career growth, even though it preaches how much it likes to promote from within, to keep “good employees,” and to see employees succeed and grow with the company.

    I worked as hard as I could, each and every day, providing exceptional service to Wells Fargo customers, as my numerous Customer Service and Performance awards will corroborate, and I never compromised my commitment to the customers, to the company, or to my achievements, even when I felt that the company treated me in an unprofessional and unethical manner. 

    It should be ashamed of itself for the duplicitous behavior that it displays to its employees, as it only contributes to the attrition rate, festers resentment and is a cancer to employee morale.

    If Wells Fargo had “practiced what it preached,” it would have had a loyal employee for years to come.  It is only a matter of time until another outstanding employee decides to resign for similar reasons as I did. I guess you could say that one is well-advised to keep his/her resume updated, within reach and ready to be called upon at a moment’s notice.

    In closing, in my personal opinion, Wells Fargo clearly had no intention of helping me advance my career; it was simply hoping that I will get tired of all the rejection and quit. Well, it can be proud of itself for achieving its objective. In my position, we are taught to overcome objection from the customer, in order to offer them products and services, thus making this company profitable and line the pockets of supervisors, managers, CEO's and shareholders.  But, how much should an employee have to overcome to progress his or her career?  It is simply unethical and amoral to treat another human being this way.

    Advice to ManagementAdvice

    (Read above letter!!!)

    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Not my favorite company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wells Fargo

    Pros

    Lots of PTO and overall good benefits, big company, some nice customers

    Cons

    Stress, demands. All of retail banking.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Wells Fargo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I (SAFE)  in  Los Angeles, CA
    Current Employee - Personal Banker I (SAFE) in Los Angeles, CA

    I have been working at Wells Fargo full-time for more than a year

    Pros

    Wells Fargo has the best banker training in the banking industry, and has the best reputation of promoting internally if you can exceed your goals. Even if you have no prior banking experience, Wells Fargo provides over 3 weeks worth of training you. They provide great sales training. There is no other bank that will promote their employees as aggressively as this bank.

    Cons

    Wells Fargo does pay and train their employees well; however, they pay the lowest in the industry in both salary and commission, which is almost impossible to attain. They set very high goals for all bankers, tellers, and managers. Going to work everyday is like going to"war." Every banker must hit a certain number of accounts opened, products sold, and profit per day. Also, every banker in the store is fighting each other for the same customers, fighting the Wells Fargo branch across and down the street. On top of that you have other banks that you are contending against. Regardless of how slow the branch is, you have to hit your numbers. Stress starts at 9 till 6 and never stops. Be prepared to eat, sleep, and LIVE Wells Fargo!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    I have been working at Wells Fargo

    Pros

    none they are very unethical

    Cons

    poor communication errors in monthly account statements refusal of mortgage department to work with clients posibility of wells fargo being one of the banks that caused the economic melt down in 2007 by no down ofpayments on loan applications , which is what B of A , City Corp and 3 other banks did under pressure from a clandestine group of extremely liberal members of congress who were part of an alleid ethnic group

    Advice to ManagementAdvice

    Glad I removed my funds and went to a local credit union

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    I Have never hated going to work so much in my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service MANAGER I
    Former Employee - Service MANAGER I

    I worked at Wells Fargo full-time for more than 3 years

    Pros

    Great Training
    experience looks good on resume

    Cons

    unrealistic sales goals
    want you to be married to work

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Don't believe the 4 and 5 star reviews for the mortgage company ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Mortgage Consultant  in  Minneapolis, MN
    Former Employee - Home Mortgage Consultant in Minneapolis, MN

    I worked at Wells Fargo full-time for more than 5 years

    Pros

    Commission can be good if you are a top performer. Medical and dental benefits are good. Training is ongoing and good quality.

    Cons

    Company overloads you with work and rarely allows overtime. Weak managers use "micro-management" tactics and threats of repercussions to motivate staff. Commission plan is downsized repeatedly destroying employee morale and increasing turnover. Corporate HR rarely allows lateral moves or concept to promote from within.

    Advice to ManagementAdvice

    Start caring about your customers and staff your production area to achieve favorable results. Begin to recognize your employees as your greatest asset with better incentive, overtime pay and advancement opportunities. Revamp autocratic management style.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    blah

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Beverly Hills, CA
    Current Employee - Branch Manager in Beverly Hills, CA

    I have been working at Wells Fargo full-time for more than 3 years

    Pros

    decent money great connection with customers

    Cons

    un ethical sales, does not care about clients only sales numbers and goals. Everybody inside the company knows what is going on but chooses to turn a blind eye. The worse you are the quicker you get promoted

    Advice to ManagementAdvice

    It is corrupted from the ground up not much management can do. This problem needs to be solved from the president of retail. To truly see what is going on in these branches.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    This job will steal your soul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I (SAFE)
    Former Employee - Personal Banker I (SAFE)

    I worked at Wells Fargo full-time for more than 5 years

    Pros

    Health insurance, 401K, amount of paid vacation ( although you can't take more than one week off at a time).

    Cons

    Micromanagement by threat, unrelenting sales pressure that causes employees to convince customers to open accounts that they don't need just so they can meet their daily sales 'goals', blistering emails every hour about your to the moment sales numbers. Gaming is a huge problem within this company so be prepared to relax your ethics if you want to reach your sales 'goals'. No time to do paperwork or research for customers, or follow up on needs and questions so customer service is a sham. Management only cares how many bank products you sold to a customer and how much money you brought in with a loan. Absolutely. Nothing. Else.

    Advice to ManagementAdvice

    Get a handle on your sales environment. You have employees at all levels, in all departments, doing shady things just so they can report up numbers that you want to see. Make sales goals attainable so that employees don't have to sell their soul to survive. You actually list 'NOT paying out sales bonuses' as a revenue stream. Think about how that attitude towards your employees looks to them. Your employees are the face of the company to your customers and they reflect your treatment of them to those customers. You have forgotten what customer service is and what people are all about. Begin again.

    Doesn't Recommend
    No opinion of CEO

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