Wells Fargo Reviews

Updated March 14, 2015
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,915 Ratings

58 Employee Reviews

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  1. Management team is very unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Personal Banker in San Francisco, CA
    Former Employee - Licensed Personal Banker in San Francisco, CA

    I worked at Wells Fargo full-time (more than 8 years)

    Pros

    I been with WFB for almost nine years. It is a lot to learn from your daily work, every day there is something new.

    Cons

    The sales goal and customer service rating is unrealistic, all numbers game. However, when I took the job, I have to do what the company requires. The management is pushing us every day, no matter how good was your last performance. If you argue that the goal is too hard to achieve, the manager will threaten you with words as "termination, insubordination, formal warning, and no bonus even though u achieve the bonus level." Managers always play favoritism, if she/he didn't like you, no matter how good is your performance, you will not get promoted to the next level. In WFB rules are set, but not carry about by the managers. Every managers have their own set of rules, and sometimes those rules are conflict with the company rules. When you complain it to the HR department, no one cares, and when it suppose to be anonymous, sorry your manager will find out who was the person that file the complain. I will not recommend anyone to work for this company for their long turn career.

    Advice to ManagementAdvice

    Learn how to mange your team more professional and care about your team members not just the sales number and every little detail of the survey paper works. When you have a good working environment and be patient, the performance will improve. Your workers are human not salves!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful

    RUN!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in San Francisco, CA
    Former Employee - Teller in San Francisco, CA

    I worked at Wells Fargo full-time (less than a year)

    Pros

    Free checking account.. serious, it's free. The really motivate you to do more with your life. The more time spent there, the more time wasted.

    Cons

    Everything. The place so much importance on customer service that it's become this massive ugly thing. And the sales.. they really don't mind the fact that you take advantage of old ladies that don't speak English.. give them some Remittance accounts... makes the branch look better.

    Advice to ManagementAdvice

    Lay off the WOW.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in San Francisco, CA
    Current Employee - Relationship Manager in San Francisco, CA

    I have been working at Wells Fargo full-time (more than 10 years)

    Pros

    Pay is okay and you get 28 vacation days a year once you reach 10-years.

    Cons

    You work for a huge bureaucracy that is difficult to navigate and almost impossible to change. Frustration is a daily challenge.

    Advice to ManagementAdvice

    Fire yourselves. There's too many of you and not enough of us on the front line. Managers don't grow the topline, salespeople do.

    Doesn't Recommend
    Neutral Outlook
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  5. Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Customer Service Representative in Concord, CA
    Current Employee - Online Customer Service Representative in Concord, CA

    I have been working at Wells Fargo full-time (less than a year)

    Pros

    There are no pluses to working here.

    Cons

    There are too many to mention.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Very very slow!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Business Analyst in San Francisco, CA
    Former Contractor - Business Analyst in San Francisco, CA

    I worked at Wells Fargo as a contractor (less than a year)

    Pros

    - Pays well
    - technology processes are good and matured
    - Some people are very pleasant to work with

    Cons

    - They are extremely slow!! Its hard to imagine how insanely slow they are until you work for them. They take forever to get projects approved. And once approved they find out that they are out of funding or the projects are outdated or there are competing projects. As a result projects get cancelled or they need to be restarted. They waste a lot of money in these project approval processes. This does not happen to one or two...many many projects are like this
    - A lot of unnecessary meetings with a lot of people (sometimes 30+)
    - People sitting in the management level have old school mentality. They have been working for the company for a long time. As a result, no drive
    - A lot of talk. No execution
    - Power abuse by some managers
    - No innovation
    - Very slow culture

    Advice to ManagementAdvice

    - Plan/communicate well. You will be able to detect competing projects early on and establish some kind of time commitment. Projects should not take forever to complete
    - Hire smart people and keep them engaged
    - Promote/hire people carefully. You don't want to have managers who abuse power

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. Mums the word

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Operations Manager in San Francisco, CA
    Current Contractor - Operations Manager in San Francisco, CA

    I have been working at Wells Fargo as a contractor (less than a year)

    Pros

    the company had adequate pay

    Cons

    Like my wise Mum always said, "If you can't say something nice at all -don't say anything".

    No opinion of CEO
  8. 2 people found this helpful

    AVOID AVOID AVOID

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker I in San Francisco, CA
    Former Employee - Personal Banker I in San Francisco, CA

    I worked at Wells Fargo full-time (more than a year)

    Pros

    yeah, if you want a steady job 40 hrs/ week, 401k, benefits, Wells Fargo offers that here. But so does every other company in the bay area.

    Cons

    To move ahead in your job, you have to do some shady things to upwell the customer. Things I've seen: bankers telling customers that they're signing up for a 'rewards card' and not a credit card to meet sales, forcing the customer to open both checking and savings when they verbally said no, and sending multiple debit cards. Lately corporate has been cracking down on this, but bankers still find a way to be shady. Also, work environment is very much like high school politics, there's no way you're going to get promoted if they don't like you. When I worked here, management made it seem like I wouldn't find another company that could be as flexible as they were as to scheduling PTO/ or working around my schedule, and would emphasize that there were no jobs in the job market.

    Advice to ManagementAdvice

    unrealistic sales goals are what drives bankers to do unethical things to customers. you keep emphasizing that we should do what's right for customers, but then threaten to fire us if we don't meet your unrealistic sales goals.

    Negative Outlook
    Disapproves of CEO
  9. Great vision and values; management not aligned with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Training Consultant in San Francisco, CA
    Former Employee - Business Training Consultant in San Francisco, CA

    I worked at Wells Fargo full-time (more than 10 years)

    Pros

    Good reputation. I always did extremely well in all positions. It is a great training ground. I was fortunate to have received extraordinary training.

    Cons

    Unfair business practices. Opportunities provided based on personal preferences (mostly racial); not on merit. Management lacks contemporary and current generational focus.

    Advice to ManagementAdvice

    Reward and promote based on skillset, not racial and gender preferences. John Stumpf is an awesome leader!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. Be prepared to be a salesperson regardless of your job title.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CONSUMER LOAN UNDERWRITER in San Francisco, CA
    Former Employee - CONSUMER LOAN UNDERWRITER in San Francisco, CA

    I worked at Wells Fargo full-time (more than 3 years)

    Pros

    decent benefits package.. not great but decent.. one perk is good 401k matching

    Cons

    Everything is sell .. sell .. sell.. if you don't meet that you are on the docket for the cut list. So add that to your tension scale. The mantra is all upbeat to the point of plastic. It's smoke and mirrors as direct management is held to your sales performance. Regardless if it's in the customers best interest. They don't mention this at all within the hiring process. It is loaded down to you after you are hired little by little in between the lines of what you are expected to do daily. This is their corporate mindset.. that you would hear from the CEO (one of the highest paid CEO's in the world) when asked specifically to the CEO he said one thing.. but HR did a different thing (this is in relation to retention of vacation days versus payout of days - which impacts the taxation of those days as luxury taxed item - you don't see that money back you are taxed on) and i made it very clear what i was asking and asked as a point of clarification in that conversation (held in a forum) that he was saying: yes we could keep our days. So if feel that while he may be a great person in person.. what happens within in the company is a different story. If he had said upfront - no you won't be able to keep those days.. we'd have to pay you out. I would have respected the honesty of it. But to placate us in the meeting to keep it upbeat.. says something about his character and companies.

    Advice to ManagementAdvice

    don't make it a part of every employee to be your sales person.. those that sign on for sales are already appropriately compensated for that function. You have almost 300k in employees.. not all of them need to be on your sales staff. Let people do what their job itself implies is their profession. being a documentation person or a mortgage underwriter should not have sales as a task. it actually taints their neutrality as a lending personnel.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. I would never work there again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I (SAFE) in San Francisco, CA
    Current Employee - Personal Banker I (SAFE) in San Francisco, CA

    I have been working at Wells Fargo full-time (more than 5 years)

    Pros

    It's a good place to start with no experience in bank. Decent benefits.

    Cons

    Excessive and aggressive sales culture, it's very difficult to move out of retail banking into the corporate side of financial services within the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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