Wells Fargo Reviews in Texas

Updated October 20, 2014
Updated October 20, 2014
6,758 Reviews
3.2
6,758 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,383 Ratings

Review Highlights

Pros
  • The work-life balance is good and I was able to see a number of interesting deals (in 274 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 469 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 540 reviews)

  • work- life balance very difficult with the stress management gives to produce (in 128 reviews)

More Highlights

39 Employee Reviews Back to all reviews

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  1.  

    stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Banker I in San Antonio, TX
    Former Employee - Phone Banker I in San Antonio, TX

    I worked at Wells Fargo full-time (less than an year)

    Pros

    the best things about working at wells Fargo is the campus,the cafeteria,the benefits and the training was fun.the pay was great and I miss the pay.

    Cons

    the cons of working here were the sales pressure (as it was a customer service job taking inbound calls ), the sales goals we're not attainable or realistic and I often felt I was suffering mentally from all the stress -because no matter how hard I tried I wasn't able to make the stats on a weekly basis and my supervisor would make me feel bad,like I was gonna get fired for not getting enough transfer to sales.

    Advice to ManagementAdvice

    there's unrealistic sales expectations,stop making employees feel lile they are gonna get fired if they can't make the goals and focus on helping the customer not selling the products and services they don't need.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Run Over By The Stage Coach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager III in Houston, TX
    Former Employee - Branch Manager III in Houston, TX

    I worked at Wells Fargo full-time (more than 10 years)

    Pros

    I would have to say the # 1 Pro to having worked at Wells Fargo would be it would make working anywhere else seem better. Its the one time in which the "grass is always greener..." slogan is actually true. To be fair I think that the disconnect with has occurred somewhere between San Francisco and Houston Retail.

    Cons

    The cons are MANY and they start right at the top of the Houston Autocratic Hypocritical Retail Sales Beast Machine. The out of this world unrealistic expectations placed on and disparaging treatment delivered to the Houston Region employees is despicable and dare I say, illegal. Look no further than the mass terminations in Los Angeles or even in Houston due to massive sales pressure.

    Advice to ManagementAdvice

    John Stumpf and San Francisco you need to WAKE UP to what is happening in your branches and stop looking only at your QTD growth/revenue/profit/stock price. I assure you as you are doing that, I as well as other banks are taking and waiting with arms wide open as your clients unhappily walk away right along with your 70% employee turnover in your branches. We will gladly take those deposits and real relationships (NOT WIDGETS), Ironically I debated on writing this review, then I realized the same thing I realized when I worked for you, which happened to be the same reason why I left Wells Fargo. You really don't care.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative in Irving, TX
    Former Employee - Customer Service and Sales Representative in Irving, TX

    I worked at Wells Fargo full-time (less than an year)

    Pros

    Nothing at all this is a horrible company

    Cons

    Does not care about you nor your family

    Advice to ManagementAdvice

    Care about life events that happen with your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It's all about the numbers, health care costs, and managing to mediocrity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Westland, TX
    Former Employee - Supervisor in Westland, TX

    I worked at Wells Fargo full-time (more than 5 years)

    Pros

    Co Workers are great. They mostly learn to keep their head down, and don't over perform. When they micro manage you, just nod a lot. Top performers and bottom producers are turned. So if you don't want to produce, you will do well! If you are average or below average, join the team for a few years. You get health insurance, but has a 20% co pay, so a typical hospital stay you'll be paying thousands $$$ in monthly payments for years.

    Cons

    Top performance leaders are turned, they make the poor upper managers look bad. Corporate wants everyone producing at top levels, but middle management seems to let those top people go, so they don't have to manage the dozen under performers. If you perform and make the rest of the people look bad, you have a target on your back. you will be termed. They make every customer calling into the call centers buy something. The pressure makes the agents transfer people to departments that had nothing to do with the reason they called in. The micor management week in and week out is governed by the unit or regional managers last conference call. That gives them the goal of the day, week or month. Next call, it changes. Since the merger a few years ago, they have become Wachovia. I think there was a reason Wachovia went belly up in 2009 and lost a fortune. And they retained HR people, policies, and procedures from Wachovia to manage Wells Fargo????

    Advice to ManagementAdvice

    Leave the corporate office. Upper management came by once in 5 years. Some sites they have never visited. Some area managers and phone bank managers are so lost on what really happens in the customer service areas they just term people that have given years to the company. I have seen all but 1 of a dozen managers, leads, supervisors turned over a year to save health care costs and climate high performers. 40% to over 100% turnover over in customer service should tell you something.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    This employer will literally suck the life right out of you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II – Registered in Houston, TX
    Current Employee - Personal Banker II – Registered in Houston, TX

    I have been working at Wells Fargo full-time (more than 3 years)

    Pros

    In comparison to other banks there are some perks.
    •. Competitive salary
    •. Stellar training program
    •. Competitive benefits

    Cons

    This organization from the top down are indifferent to employee work and life balance. The turnover rate must be around 80%.

    •. Too many hours and days worked with little consistency for a decent work life balance.
    •. Their risk management in Houston pursues modern day witch hunts so be absolutely certain that you document well because chances are that you may have to frequently justify your actions. Their Houston internal investigator is a small person with a huge ego and an arrogance that leaves you wondering what her under the surface issues really are.
    •. Cookie cutter atmosphere. Has some good concepts but gets bogged down on theory rather than results. Call nights and call weekends are a joke. Work the clients that walk in or drive in rather than getting hung up on ignoring live bodies so you can document that you phoned 30 people, contacted 4 and set one appointment. You have managers that cannot effectively lead or manage this process.

    Advice to ManagementAdvice

    Too many banker training and orientation classes is a sign of turnover. Fix this and your clients will stay loyal, your shops will improve. Better work life balance, manage your managers and teach them how to coach, motivate and reward.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great for adding experience to resume... That's it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst II in Addison, TX
    Former Employee - Quality Assurance Analyst II in Addison, TX

    I worked at Wells Fargo full-time (less than an year)

    Pros

    -Hours are decent
    -No travel
    -Office centrally located within the city

    Cons

    -Leadership is non-existent/incompetent
    -Lack of training
    -Hinders "Out of the Box Thinking"
    -No articulation of departmental goals, mission or expectations
    -Management refuses to encourage the growth of the employee
    -Peer turnover rate is extremely high

    Advice to ManagementAdvice

    Management- Please take the time to listen to your employees; recognize the talents that you hired them for and engage them in meaningful tasks that make them feel valued. This will boost morale and give people a reason to work towards a goal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Private Banker in Denton, TX
    Former Employee - Regional Private Banker in Denton, TX

    I worked at Wells Fargo full-time (more than 5 years)

    Pros

    There are no pro's for Wells fargo

    Cons

    Customers and employee satisfaction are not on their list of importance. And they discriminate on age....unprovable, but obvious.

    Advice to ManagementAdvice

    I have little use for them

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Hate this place with a passion!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I in Houston, TX
    Current Employee - Personal Banker I in Houston, TX

    I have been working at Wells Fargo full-time (more than an year)

    Pros

    Coworkers and Management at my branch

    Cons

    Sales pushy, they recite how we should do everything "ethical" but in order to hit these insane goals, you have to bend the rules

    Advice to ManagementAdvice

    Be realistic with sales goals. We understand its a business but pushing sales like you do is not helping customers trust the bank.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    WFHM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Mortgage Consultantt in Houston, TX
    Current Employee - Home Mortgage Consultantt in Houston, TX

    I have been working at Wells Fargo full-time (more than an year)

    Pros

    ...The provided health insurance was good, but i cannot think of anything else decent to say about Wells Fargo Home Mortgage.

    Cons

    If you enjoy cheer-leading, being over worked and underpaid, and having zero job security; you may be a great candidate for Wells Fargo

    Advice to ManagementAdvice

    umm, most of them have either been demoted to branch manager, or have left the company. ...so therefore, who other than management way up the food chain, stop feeding off your employees with big bonuses, while everyone else starves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Sales, sales, sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative in Houston, TX
    Current Employee - Customer Service and Sales Representative in Houston, TX

    I have been working at Wells Fargo full-time (more than an year)

    Pros

    They provide great benefits. They have opportunity to grow if you have a supportive team.

    Cons

    It's very sales driven and sometimes it feels like we're working for a used car dealership

    Advice to ManagementAdvice

    They need to hire competent manager's. They also need to re-evaluate salaries, they work you hard with poor pay

    Doesn't Recommend
    Disapproves of CEO

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