Wells Fargo Reviews

Updated July 13, 2015
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
25 Ratings

Pros
  • They sometimes care about work/life balance (in 283 reviews)

  • good benefits a great company to move up (in 488 reviews)

Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 565 reviews)

  • Management does not have much of a work life balance (in 138 reviews)

More Pros and Cons

48 Employee Reviews

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  1. Wells Fargo Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker in San Antonio, TX
    Former Employee - Phone Banker in San Antonio, TX

    I worked at Wells Fargo full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay was decent, You had vacation time upon hiring. EVERYTHING else sucked. No reason for me to stay with the company at all. If it wasn't for the crazy sales goals more employees would stay.

    Cons

    You have impossible sales goals The worst job I have ever had, management only cares about numbers not the customer, making you try to sell products on every call even when won't benefit from the product at all.

    Advice to Management

    Don't push employees to sell products that won't benefit customers.


  2. Helpful (1)

    Phone banker hell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker II in Westlake, TX
    Former Employee - Phone Banker II in Westlake, TX

    I worked at Wells Fargo full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people, for the most part. Decent benefits and 401k.

    Cons

    Sales. Their demand to meet sales goals is way beyond reasonable. Along with their attendance policy being so strict, they micromanage you to the point of doubting your abilities as a banker. I felt more beat down there than anywhere else. Management is a joke. They're just puppets for upper management. I would NOT recommend this job to anyone.

    Advice to Management

    Loosen the reins or you'll continue losing employees.


  3. Foreclosure Specilist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Servicing Specialist III/Foreclosure Liaison in North Richland Hills, TX
    Former Employee - Loan Servicing Specialist III/Foreclosure Liaison in North Richland Hills, TX

    I worked at Wells Fargo (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    I loved my previous supervisor

    Cons

    I drove 1 hour each way

    Advice to Management

    Get to know your employees


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  5. Wells fargo is a scam to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker I in Dallas, TX
    Former Employee - Phone Banker I in Dallas, TX

    I worked at Wells Fargo full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy job, stable checks & hours, health benefits are really good.

    Cons

    Don't take doctor's notes so if you're sick 6 times non consequtively, expect to not have your job. They do not follow the policy handbook, and if terminated, will come after you for money you shouldn't be responsible for in regards to "PTO overpayment".


  6. Working for Wells Fargo was not what i expected.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Houston, TX
    Former Employee - Teller in Houston, TX

    I worked at Wells Fargo full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I was able to get benefits. Off the bat you get 22 payed days off every year. You don't work Sundays.

    Cons

    The branch I worked in was very intense about cross-selling. They would check in every hour to see how many sales you made. It became very stressful to work there. Sales goals needed to be met no matter what.


  7. Work experience depends entirely on your manager. Very political environment. Unstable leadership.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning and Development Consultant in San Antonio, TX
    Former Employee - Learning and Development Consultant in San Antonio, TX

    I worked at Wells Fargo full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Remote work possible. Peers are generally pretty competent (but not all). Some managers are decent people who know what they're doing. Pay and benefits marginally okay. Your next job will probably seem great after working here.

    Cons

    Definitely resembles working for Scrooge. Sweatshop workload. Very unstable environment; I had five managers in one six-month period. Very blame-oriented culture. Rewards are frequent but seem random and not all that impressive--pins, coasters, small-dollar awards. If you think working 30 days straight and then getting a $35 gift card is a great reward, and getting a 1% raise is generous, this is the company for you.

    Advice to Management

    Weed out the really terrible leaders--especially the ones who are buddies with (as in "hired by") their superiors. It's a system that destroys morale and makes life worse for a lot of people.


  8. Helpful (1)

    Overwelming, Stressful, Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - On Line Customer Service Representative I in San Antonio, TX
    Former Employee - On Line Customer Service Representative I in San Antonio, TX

    I worked at Wells Fargo

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none that I can think of

    Cons

    every one that you can imagine

    Advice to Management

    quit having those STUPID and LOUD HUDDLES on the call floor - again management look up the meaning of customer impact!!!


  9. Helpful (1)

    Call center for deposit accounts is psychologically damaging.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in San Antonio, TX
    Former Employee - Customer Sales & Service Representative in San Antonio, TX

    I worked at Wells Fargo full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You learn a lot about banking, and the financial industry giving you an advantage in being financially successful when it comes to how payments process for ach or debit cards, what preauthorized payments look like and what information you need to file a dispute against an unauthorized charge. The benefits were good, not too expensive though also not cheap. An interesting thing was that you didn't have to be there a year to qualify for short-term disability or accomodations as long as you could provide needed documentation. Short-term paid out at 60% if used before 1 year anniversary.

    Cons

    STRESS. Massive stress and anxiety. The way the company pushes to meet goals for 1)sales (yes you have to tell a customer about a product and get them to STAY ON THE PHONE while transferring them to the sales department because YOU cannot help them apply for or open the product you just explained), 2) referral rate in which you get a customer to agree to open an account or apply for loan ect at least 30 times a day but it doesnt count if that cuatomer promised they would with a previous rep on a previous call 3)average handle time (aht or cti for you call center savvy folks) the goal is ridiculously low considering the amount of things necessary to just do basic service on a call. There was scripting to read for pretty much EVERYTHING (they made sure legally they weren't liable for anything) in addition to the aforementioned need to sell products and transfer them (sitting on hold for a department counts as time spent on the call). So now you wonder what's so bad about that, well the micro management is intense. First your team lead approaches you to tell you that you're not meeting (you're over on aht by 3 seconds and its your fifth call and you've not had one sale or referral) then a few moments later your manager comes by to remind you that you of the same thing. Then comes a visit from the team lead for the team next to you to relay yet again the same information. Now each time a person pays you a visit they come into your cubicle and tell you about it. Some will put their hands on your chair or shoulders or a favorite is the "motivational clapping" all done while you are on a call with a customer who then asks "whats going on? Is this really wells fargo? Is this some scam?" And then the damage control which makes for a longer call and yet another string of visits from anyone in leadership who has their walkie talkies on (oh yeah and managemeny had walkie talkies so they can communicate as to who needs to be visited). With all that going on for 8 to 10 hours a day (depending on schedule) it starts to get to some people, and thats where those nifty benefits of accomodations and short-term disability come in handy for when you need to be treated for anxiety, high blood pressure, insomnia related to stress and a personal favorite PTSD (yes. It has happened to multiple people. Outpatient treatment centers in the local area normally boast of at least onr person employed at wells being treated for an anxiety related psychiatric disorder caused by the job.)

    Advice to Management

    Your employees are people, no matter what kind of diversity counsel or charity stuff you do, it will not change the pressure being placed on the individuals to meet goals (honestly and not by fudging numbers) is excruciating. The attrition for the call center is high because the stress is way more than at other financial institution's call centers and the incentives would be nice if they were acheivable. Just know that one hand clap too many can honestly drive someone who is relatively calm into panic attacks, substance abuse, or worse. Please, for just a moment think about the employee and not about the profit margin. Most customers who call already know the drill and will say flat out they don't want to be sold anything. The relationship building that you're trying to do isn't really going to work. Get back to being human. The wells fargo wagon was a symbol of something great and wonderful at one time. Now its just...a money hungry machine hiding under the guise of "helping" by getting people into accounts and loans they don't really need but are coerced into openinh so that your reps can have a moment to not have their heads chewed off. Just...change.


  10. Initially, I loved everything about my job. But unfortunately, the job I loved and was hired for, changed...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, TX
    Former Employee - Anonymous Employee in Addison, TX

    I worked at Wells Fargo full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    For the most part everyone I worked with, was great. The benefits were great at first, but were slowly degrading and becoming more costly.

    Cons

    Downfall, was that the management needed to be reviewed more than the actual production team. And advancement was more about who you knew than what you knew. And the people that did know what they were doing were having to train the friend of the manager, that got the position you should have gotten. There was constant inconsistency with the structure and process there, due to managers not knowing what they were doing. It actually took a few team members to finally get moved up before any kind of structure started to develop. Sad to say, I think I was the 2nd to the last team member to leave there, out of my training class that had help start the department when if initially opened. All of which left due to the managements non professional tactics.

    Advice to Management

    Wells Fargo is all about their reputation, if that is the case, then they might need to watch a little closer on how some of their managers are handling things. Some of the managers are good at preparing reports, but are not good at being a manager and tend to handle things on a more personal level verses a professional level. In some instances a personal touch is great, but when it comes to ethics and company policy, I think everything a manager touches should be tracked and reviewed.


  11. Helpful (3)

    They'll tell you it's not sales....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Bandera, TX
    Former Employee - Teller in Bandera, TX

    I worked at Wells Fargo full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits! Great personal growth! Company values at the core seem to be good. Good products.

    Cons

    Work life balance - no. "Solutions" mean they care about sales despite their statements. If you love sales and are a shark, work here.

    Advice to Management

    Don't lie to your incoming employees about how "easy it will be to make your quota" for these non-sales which are really sales. You give unrealistic expectations, thus at least in this branch your notably and infamously high turn over.



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