Wells Fargo Reviews

Updated August 25, 2015
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Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
25 Ratings

Pros
  • They sometimes care about work/life balance (in 283 reviews)

  • good benefits a great company to move up (in 488 reviews)

Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 565 reviews)

  • Management does not have much of a work life balance (in 138 reviews)

More Pros and Cons

50 Employee Reviews

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  1. Wells Fargo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Austin, TX
    Former Employee - Administrative Assistant in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Can not think of any thing positive.

    Cons

    no clear direction as to what was expected.

    Advice to Management

    Get better managers in Austin


  2. Wells Fargo Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker in San Antonio, TX
    Former Employee - Phone Banker in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    The pay was decent, You had vacation time upon hiring. EVERYTHING else sucked. No reason for me to stay with the company at all. If it wasn't for the crazy sales goals more employees would stay.

    Cons

    You have impossible sales goals The worst job I have ever had, management only cares about numbers not the customer, making you try to sell products on every call even when won't benefit from the product at all.

    Advice to Management

    Don't push employees to sell products that won't benefit customers.


  3. Foreclosure Specilist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Servicing Specialist III/Foreclosure Liaison in North Richland Hills, TX
    Former Employee - Loan Servicing Specialist III/Foreclosure Liaison in North Richland Hills, TX
    Doesn't Recommend
    Approves of CEO

    I worked at Wells Fargo (More than a year)

    Pros

    I loved my previous supervisor

    Cons

    I drove 1 hour each way

    Advice to Management

    Get to know your employees


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  5. Helpful (1)

    Phone banker hell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker II in Westlake, TX
    Former Employee - Phone Banker II in Westlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Good people, for the most part. Decent benefits and 401k.

    Cons

    Sales. Their demand to meet sales goals is way beyond reasonable. Along with their attendance policy being so strict, they micromanage you to the point of doubting your abilities as a banker. I felt more beat down there than anywhere else. Management is a joke. They're just puppets for upper management. I would NOT recommend this job to anyone.

    Advice to Management

    Loosen the reins or you'll continue losing employees.


  6. Wells fargo is a scam to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker I in Dallas, TX
    Former Employee - Phone Banker I in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Easy job, stable checks & hours, health benefits are really good.

    Cons

    Don't take doctor's notes so if you're sick 6 times non consequtively, expect to not have your job. They do not follow the policy handbook, and if terminated, will come after you for money you shouldn't be responsible for in regards to "PTO overpayment".


  7. Working for Wells Fargo was not what i expected.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Houston, TX
    Former Employee - Teller in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    I was able to get benefits. Off the bat you get 22 payed days off every year. You don't work Sundays.

    Cons

    The branch I worked in was very intense about cross-selling. They would check in every hour to see how many sales you made. It became very stressful to work there. Sales goals needed to be met no matter what.


  8. Work experience depends entirely on your manager. Very political environment. Unstable leadership.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning and Development Consultant in San Antonio, TX
    Former Employee - Learning and Development Consultant in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Remote work possible. Peers are generally pretty competent (but not all). Some managers are decent people who know what they're doing. Pay and benefits marginally okay. Your next job will probably seem great after working here.

    Cons

    Definitely resembles working for Scrooge. Sweatshop workload. Very unstable environment; I had five managers in one six-month period. Very blame-oriented culture. Rewards are frequent but seem random and not all that impressive--pins, coasters, small-dollar awards. If you think working 30 days straight and then getting a $35 gift card is a great reward, and getting a 1% raise is generous, this is the company for you.

    Advice to Management

    Weed out the really terrible leaders--especially the ones who are buddies with (as in "hired by") their superiors. It's a system that destroys morale and makes life worse for a lot of people.


  9. Helpful (1)

    Overwelming, Stressful, Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - On Line Customer Service Representative I in San Antonio, TX
    Former Employee - On Line Customer Service Representative I in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none that I can think of

    Cons

    every one that you can imagine

    Advice to Management

    quit having those STUPID and LOUD HUDDLES on the call floor - again management look up the meaning of customer impact!!!


  10. Helpful (1)

    Call center for deposit accounts is psychologically damaging.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in San Antonio, TX
    Former Employee - Customer Sales & Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    You learn a lot about banking, and the financial industry giving you an advantage in being financially successful when it comes to how payments process for ach or debit cards, what preauthorized payments look like and what information you need to file a dispute against an unauthorized charge. The benefits were good, not too expensive though also not cheap. An interesting thing was that you didn't have to be there a year to qualify for short-term disability or accomodations as long as you could provide needed documentation. Short-term paid out at 60% if used before 1 year anniversary.

    Cons

    STRESS. Massive stress and anxiety. The way the company pushes to meet goals for 1)sales (yes you have to tell a customer about a product and get them to STAY ON THE PHONE while transferring them to the sales department because YOU cannot help them apply for or open the product you just explained), 2) referral rate in which you get a customer to agree to open an account or apply for loan ect at least 30 times a day but it doesnt count if that cuatomer promised they would with a previous rep on a previous call 3)average handle time (aht or cti for you call center savvy folks) the goal is ridiculously low considering the amount of things necessary to just do basic service on a call. There was scripting to read for pretty much EVERYTHING (they made sure legally they weren't liable for anything) in addition to the aforementioned need to sell products and transfer them (sitting on hold for a department counts as time spent on the call). So now you wonder what's so bad about that, well the micro management is intense. First your team lead approaches you to tell you that you're not meeting (you're over on aht by 3 seconds and its your fifth call and you've not had one sale or referral) then a few moments later your manager comes by to remind you that you of the same thing. Then comes a visit from the team lead for the team next to you to relay yet again the same information. Now each time a person pays you a visit they come into your cubicle and tell you about it. Some will put their hands on your chair or shoulders or a favorite is the "motivational clapping" all done while you are on a call with a customer who then asks "whats going on? Is this really wells fargo? Is this some scam?" And then the damage control which makes for a longer call and yet another string of visits from anyone in leadership who has their walkie talkies on (oh yeah and managemeny had walkie talkies so they can communicate as to who needs to be visited). With all that going on for 8 to 10 hours a day (depending on schedule) it starts to get to some people, and thats where those nifty benefits of accomodations and short-term disability come in handy for when you need to be treated for anxiety, high blood pressure, insomnia related to stress and a personal favorite PTSD (yes. It has happened to multiple people. Outpatient treatment centers in the local area normally boast of at least onr person employed at wells being treated for an anxiety related psychiatric disorder caused by the job.)

    Advice to Management

    Your employees are people, no matter what kind of diversity counsel or charity stuff you do, it will not change the pressure being placed on the individuals to meet goals (honestly and not by fudging numbers) is excruciating. The attrition for the call center is high because the stress is way more than at other financial institution's call centers and the incentives would be nice if they were acheivable. Just know that one hand clap too many can honestly drive someone who is relatively calm into panic attacks, substance abuse, or worse. Please, for just a moment think about the employee and not about the profit margin. Most customers who call already know the drill and will say flat out they don't want to be sold anything. The relationship building that you're trying to do isn't really going to work. Get back to being human. The wells fargo wagon was a symbol of something great and wonderful at one time. Now its just...a money hungry machine hiding under the guise of "helping" by getting people into accounts and loans they don't really need but are coerced into openinh so that your reps can have a moment to not have their heads chewed off. Just...change.


  11. Used car salesman

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSSR in Corpus Christi, TX
    Current Employee - CSSR in Corpus Christi, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent PTO, decent vision insurance

    Cons

    Terrible salary, crappy insurance, too much pressure to follow "roadmap" and sell unwanted products, few holidays, open Saturdays

    Advice to Management

    Stop running the bank like a used car lot, stop putting so much pressure to sell, stop hiring people to provide "feedback"



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