Wells Fargo Reviews in Texas

Updated August 10, 2014
Updated August 10, 2014
6,355 Reviews

3.2
6,355 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wells Fargo President, CEO, and Director John G. Stumpf
John G. Stumpf
3,209 Ratings

Review Highlights

Pros
  • The service is top rate to the customers and the work/life balance is very good (in 241 reviews)

  • They do have good benefits although they continue to degrade a little every year (in 431 reviews)


Cons
  • Sales goals that must be met whether the customer wants or needs the products (in 481 reviews)

  • No work life balance, very stressful work environment derived from upper managerment (in 111 reviews)

More Highlights

36 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    This employer will literally suck the life right out of you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II – Registered  in  Houston, TX
    Current Employee - Personal Banker II – Registered in Houston, TX

    I have been working at Wells Fargo full-time for more than 3 years

    Pros

    In comparison to other banks there are some perks.
    •. Competitive salary
    •. Stellar training program
    •. Competitive benefits

    Cons

    This organization from the top down are indifferent to employee work and life balance. The turnover rate must be around 80%.

    •. Too many hours and days worked with little consistency for a decent work life balance.
    •. Their risk management in Houston pursues modern day witch hunts so be absolutely certain that you document well because chances are that you may have to frequently justify your actions. Their Houston internal investigator is a small person with a huge ego and an arrogance that leaves you wondering what her under the surface issues really are.
    •. Cookie cutter atmosphere. Has some good concepts but gets bogged down on theory rather than results. Call nights and call weekends are a joke. Work the clients that walk in or drive in rather than getting hung up on ignoring live bodies so you can document that you phoned 30 people, contacted 4 and set one appointment. You have managers that cannot effectively lead or manage this process.

    Advice to ManagementAdvice

    Too many banker training and orientation classes is a sign of turnover. Fix this and your clients will stay loyal, your shops will improve. Better work life balance, manage your managers and teach them how to coach, motivate and reward.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great for adding experience to resume... That's it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst II  in  Addison, TX
    Former Employee - Quality Assurance Analyst II in Addison, TX

    I worked at Wells Fargo full-time for less than a year

    Pros

    -Hours are decent
    -No travel
    -Office centrally located within the city

    Cons

    -Leadership is non-existent/incompetent
    -Lack of training
    -Hinders "Out of the Box Thinking"
    -No articulation of departmental goals, mission or expectations
    -Management refuses to encourage the growth of the employee
    -Peer turnover rate is extremely high

    Advice to ManagementAdvice

    Management- Please take the time to listen to your employees; recognize the talents that you hired them for and engage them in meaningful tasks that make them feel valued. This will boost morale and give people a reason to work towards a goal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Private Banker  in  Denton, TX
    Former Employee - Regional Private Banker in Denton, TX

    I worked at Wells Fargo full-time for more than 5 years

    Pros

    There are no pro's for Wells fargo

    Cons

    Customers and employee satisfaction are not on their list of importance. And they discriminate on age....unprovable, but obvious.

    Advice to ManagementAdvice

    I have little use for them

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Hate this place with a passion!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker I  in  Houston, TX
    Current Employee - Personal Banker I in Houston, TX

    I have been working at Wells Fargo full-time for more than a year

    Pros

    Coworkers and Management at my branch

    Cons

    Sales pushy, they recite how we should do everything "ethical" but in order to hit these insane goals, you have to bend the rules

    Advice to ManagementAdvice

    Be realistic with sales goals. We understand its a business but pushing sales like you do is not helping customers trust the bank.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    WFHM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Mortgage Consultantt  in  Houston, TX
    Current Employee - Home Mortgage Consultantt in Houston, TX

    I have been working at Wells Fargo full-time for more than a year

    Pros

    ...The provided health insurance was good, but i cannot think of anything else decent to say about Wells Fargo Home Mortgage.

    Cons

    If you enjoy cheer-leading, being over worked and underpaid, and having zero job security; you may be a great candidate for Wells Fargo

    Advice to ManagementAdvice

    umm, most of them have either been demoted to branch manager, or have left the company. ...so therefore, who other than management way up the food chain, stop feeding off your employees with big bonuses, while everyone else starves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Sales, sales, sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative  in  Houston, TX
    Current Employee - Customer Service and Sales Representative in Houston, TX

    I have been working at Wells Fargo full-time for more than a year

    Pros

    They provide great benefits. They have opportunity to grow if you have a supportive team.

    Cons

    It's very sales driven and sometimes it feels like we're working for a used car dealership

    Advice to ManagementAdvice

    They need to hire competent manager's. They also need to re-evaluate salaries, they work you hard with poor pay

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Teller  in  Dallas, TX
    Former Employee - Lead Teller in Dallas, TX

    I worked at Wells Fargo full-time for more than 3 years

    Pros

    Benefits, nothing else really except maybe a good example of why not to work for a commercial bank.

    Cons

    HIGH sales that raise every year, the whole company is based on how many people you kiss up to.

    Advice to ManagementAdvice

    Take care of your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Sales, Sales, Sales and you need more sales. It's all by the numbers even in Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Westlake, TX
    Former Employee - Customer Service Representative II in Westlake, TX

    I worked at Wells Fargo full-time for more than 3 years

    Pros

    Time off is good. Benefits not so much, 80% is the most the insurance pays. So a hospital stay will cost you. You get to refer stuff to everyone that calls in with a problem so you really don't have to do customer service. Peers are great. No one stays long enough.

    Cons

    Micro management by people that can no longer do the job. Sales pressure is big. They run updates every hour or two to insure you are on target. Sales to get a yes on 30+% of all calls. Some of the customers already called in this week twice and are tired they are getting sold again. High level of stress from the rejection of sales.

    Advice to ManagementAdvice

    Go undercover with some of the mid management you have with Wells Fargo

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Sales VS Service: Sales wins here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Specialist  in  Westlake, TX
    Former Employee - Inbound Sales Specialist in Westlake, TX

    I worked at Wells Fargo full-time for more than 8 years

    Pros

    Benefits, Work-Life Balance, Paid Time Off, LOTS of coaching, Fair Attendance Policy, Managers and Co-Workers care about you as an individual.

    Cons

    Sales Culture Overload. They measure the un-important with great accuracy and then judge you by metric after metric. When they decide they want to add a new metric, even though it's not on your written plan, you have to add that too.

    PRESSURE! Lot's of it. Sales matter most here. Sales for sales sake. Who cares if it's good for the customer. Who cares if 90/100 people transfered to the inbound sales team don't know why they've been transfered. Sell them something. Don't ask if it's right for the customer.

    Advice to ManagementAdvice

    If you get rid of ECPR (Sales Offer System) and go back to teaching your bankers how to make reasonable-valuable referrals for products and services that actually help the customer, you wouldn't have to push sales metrics so hard. Once you started asking for more than 15 referrals in 100 calls the rest are all fluff. It looks good on paper, but it's not actually DOING anything.

    LA TIMES article not only nails us on the head, it doesn't even scratch the suface. Wells Fargo not only doesn't care if they're employees hurt customers, they encourage it.

    That's coming from two phone banks and 6 branches over 8 years of work. One constant theme.

    I spend more time UN-Doing what some idiot did to meet sales goals, than actually helping people.

    I Don't bank here anymore, that should say something.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    The mortgage side is much different then the other dept. They do not care about customers or employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Consultant  in  Austin, TX
    Former Employee - Finance Consultant in Austin, TX

    I worked at Wells Fargo full-time for more than a year

    Pros

    There are no pros working for this company. They trail in every category

    Cons

    pay, employee treatment, turn and burn hiring.

    Advice to ManagementAdvice

    Restructure your entire finance side. Not by having all the people that made you money quit but by bringing in top higher managers that know how to run a company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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