Wendy's Reviews

Updated August 25, 2014
Updated August 25, 2014
602 Reviews

3.1
602 Reviews
Rating Trends

Recommend to a friend
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Wendy's President and Chief Executive Officer Emil Brolick
Emil Brolick
160 Ratings

Review Highlights

Pros
  • Good first job and had a family environment (in 14 reviews)

  • Good starter job for teens to learn basic customer service skills in a fast paced environment (in 24 reviews)


Cons
  • The cons to working at Wendy's is that it's hot in the back and it is usually for long hours (in 32 reviews)

  • The worst part is the fact that you're making minimum wage for all of the stuff you put up with (in 32 reviews)

More Highlights

204 Employee Reviews Back to all reviews

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  1.  

    This was my first job in high school. It was a really great place to work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wendy's

    Pros

    Flexible work schedule. Ability to pick up extra hours.

    Cons

    Standing on your feet all day.

  2.  

    A high school job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wendy's part-time for more than a year

    Pros

    Easy, Fast paced,works with school.

    Cons

    min wage, rude customers, no career opputrunitys

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Ok first job

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Crew Member  in  Wylie, TX
    Former Employee - Crew Member in Wylie, TX

    I worked at Wendy's part-time for less than a year

    Pros

    free drinks/meal, flexible hours, good teamwork

    Cons

    upset customers, unsatisfying pay per workload, choatic, fast paced, some managers are strict

    Doesn't Recommend
    No opinion of CEO
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  5.  

    A good first job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Bushnell, FL
    Current Employee - Crew Member in Bushnell, FL

    I have been working at Wendy's part-time for less than a year

    Pros

    As a crew member you aren't entitled to any vacation or paid days off, but rest assured that in general you can call out (say you can't show up for some reason) on short notice with little to no consequences, at least in the short term. Hours may be a concern to you if you want overtime. Overtime is strictly forbidden for crew members (and the position one step higher on the ladder, discussed later), though flexibility is luxurious. If you want to work this day but not that day and mornings until this time you should probably get what you want, within reason. Also on overtime, if you go over 39:59 hours (39 hours and 59 minutes), meaning you hit 40 hours or "full time", you get in trouble. Once you're about to become a full-time employee, you're no longer useful to Wendy's Corp., but you're the one that has to pay attention to your hour accumulation? Yes. Your starting pay depends on your experience. I had no prior work experience at all so I was started at minimum wage, but some friends that had prior management experience in food services got started at $9 an hour or a bit better.

    There are employee reviews and raises every six months, at which time raises are determined. Raises are not a big thrill to be honest, but the gesture is nice. As far as I'm aware, the range is 5-15 cents, which even at the upper range barely makes up for inflation. I have heard of isolated situations where people got a 25 cent raise and I'm not sure if there's some secret raise scale for ultra prime employees but I would not count on making much more than minimum wage as a crew member at Wendy's even after a few years.

    Opportunities for advancement are readily available after six months of employment. Basically the requirement to be promoted is complete knowledge of all procedures. One step up from Crew is Supervisor ("Shift Supervisor"), at which point your responsibilities double, but you get a 50 cent raise. I heard the raise can vary, but I don't know specifics. A shift supervisor is basically a key-holder. You get vacations and personal days, but you still can't hit or exceed 40 hours. Above shift supervisor is full-fledged manager, and assistant manager might be above that but I'm really not in tune to the specifics at this level. After learning a bit about the system I decided I didn't want to advance at all so I didn't get too grabby for information. Above the "full-fledged managers" (who get another (better) pay raise (range unknown), and get a certain granted allotment of overtime) is the general manager who is the official boss of the store. If you're passionate about the company and the business, if you love what you do every day as a crew member and want to lead, move up. It's fairly easy and it'll be worth it for you in that case.

    Day to day can be hectic or not, depending on business volume. I met many nice people at both locations I worked at (Our crew was sent to another store while our store was being renovated) and formed some friendships. Every store appears to have those few crew members that are regularly snappy and rude, and/or are lazy and don't do the job right, and/or trash talk for fun. I'd advise you to just ignore these people. Cooperate with them because they're your teammates, but otherwise don't put stock in what they say.

    Cons

    Like most jobs, it's not for everybody.
    If there's a manager with a refractory attitude and abrasive personality, it's not pleasant.
    Despite the "Competitive pay" Wendy's talks about, pay isn't really as competitive as you'd expect.
    Depending on who trains you, you might learn the 100% corporate approved "right!" way to do something, the "store-wide" slightly off book but middle-management approved "right" way to do it, or the "We have to make sure no one sees us do it this way" way to do it. This can lead to some annoying "talkings-to," when you weren't aware you'd been doing something wrong, even if you don't actually get in trouble. My personal advice is to get to the root of the exact corporate approved "right!" way, because it'll keep you from second guessing how you're cleaning the grill when the GM walks by. Additionally the DM and occasionally higher-ups will drop by unannounced, and it's best to revert to "best practice" procedures as soon as they walk in the door.

    Advice to ManagementAdvice

    Do more cross-training, and find a way to make sure that "one on one" manager-crew training really is manager-crew training.

    Also, to Wendy's corporate, increase base pay and requirements for punctuality and attendance to a level that weeds out people that are content staying dead-beats. Higher base pay raises standards for new hires, which to be honest, is needed.

    Doesn't Recommend
    Positive Outlook
  6.  

    Great first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Drive Thru  in  Sarasota, FL
    Current Employee - Cashier/Drive Thru in Sarasota, FL

    I have been working at Wendy's part-time for more than a year

    Pros

    Wendy's is a great first job to have. The people were pretty nice, they were very flexible with hours and scheduling.

    Cons

    Working at Wendy's was sooo stressful, and I woudnt recommend working there for a long period of time. I got only one 20 cent raise over the year I worked there. It was a good start, but it's not worth working there for a long time, unless you choose to go into management.

    Advice to ManagementAdvice

    Make sure to have enough staff. There was so many times when we were short handed and didn't have enough people.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Great company to work for.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wendy's

    Pros

    If you don't already have the skills you acquire great communication and customer service skills.

    Cons

    Occasional rude customers during night shift

  8.  

    knowledgeable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Savannah, GA
    Current Employee - General Manager in Savannah, GA

    I have been working at Wendy's full-time for more than 10 years

    Pros

    You can learn a lot about business on the inside of the company pertaining to marketing, financial side, and promotional side.

    Cons

    Lack of Teamwork among subordinate managers.

    Recommends
    Positive Outlook
  9.  

    Okay job for teens, too much work for little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Crew Member  in  Jupiter, FL
    Former Employee - Crew Member in Jupiter, FL

    I worked at Wendy's part-time for more than 3 years

    Pros

    Receive employee discount on foods, flexible schedule, ok work/life balance, career advancement opportunities for those who want a career in fast food, semi annual raise (get raise every 6 months)

    Cons

    pays minimum wage; too much work for little pay, get a 10 cent raise every six months

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Former Manager of Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Saint Peters, MO
    Current Employee - Assistant Manager in Saint Peters, MO

    I have been working at Wendy's full-time for more than a year

    Pros

    Requested days off and got them efficiently. Management pay was decent. Great training in Corporate stores.

    Cons

    Consistency in Management, Do as I say, Not What I do. Crew needs to be taken care of better, schedules done in a timely fashion so they can enjoy their lives too just as management gets a month in advance.

    Advice to ManagementAdvice

    Little less favoritism, Management Consistency, Encouraging those who are not like them, some of my former management team only seemed to care about themselves and that needs to change. The Crew are the heart and soul of any of these restaurants. They know the store better than some of the managers and know how to take care of a customer. Although I will say my district manager was probably the best interaction that I have had with this company he knew how to talk to people, he was honest and made people care.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    seeking info

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wendy's part-time

    Pros

    just seeking advice for now

    Cons

    seeking advicefor part time work

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