Wendy's Reviews

Updated August 28, 2015
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3.0
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Wendy's President and Chief Executive Officer Emil Brolick
Emil Brolick
78 Ratings

Pros
  • Very fast paced promotions and great development skills (in 30 reviews)

  • Interacting with customers, flexible hours (in 30 reviews)

Cons
  • The pay could be a little better than minimum wage (in 45 reviews)

  • Long hours just like the rest of the food business (in 37 reviews)

More Pros and Cons

406 Employee Reviews

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  1. Wendy's

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Grill Master, Cashier in Barnesville, GA
    Former Employee - Grill Master, Cashier in Barnesville, GA

    I worked at Wendy's (Less than a year)

    Pros

    Advanced Environment. There wasn't really much to look forward to when going to work

    Cons

    The managers were unorganized. You're treated as a number instead of a person. It's not a place that's going to resemble a family

    Advice to Management

    Do better. Review company policy


  2. My time at Wendys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Nashville, TN
    Former Employee - Crew Member in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Wendy's full-time (Less than a year)

    Pros

    There are a few benefits to working at Wendy's. The first is understanding and flexible managers and they will not let you go hungry. There is also an opportunity to receive plenty of hours as long as you show up and are a good worker.

    Cons

    I'm sorry but the cons out weigh the pros with this job. You constantly have to deal with rude customers most of the time if you work nights you will be understaffed and they expect you to do more work than they are will to compensate for.

    Advice to Management

    consider your employees satisfaction more because if you don't you will have less of a chance of achieving the retention of employees that most company's desire.


  3. cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Mobile, AL
    Former Employee - Cashier in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wendy's (More than a year)

    Pros

    When I first started working at wendys the customers were really nica and everyone helped each other

    Cons

    Sometimes the employees would be lazy and don't drop the product and the managers would have attitudes sometime

    Advice to Management

    Its better to not have a attitude at your job and never argue with a employee


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  5. Assistant Manager review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wendy's (Less than a year)

    Pros

    Flexible schedule. Vacation time. Some overtime

    Cons

    Poor advancement and training. Promote the wrong people

    Advice to Management

    Improve training of junior managers


  6. Wendys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Wendy's part-time

    Pros

    Fun times at slow hours

    Cons

    Grease. So much grease. Also impatient customers.

    Advice to Management

    Get better headsets.


  7. Helpful (1)

    Three Years' Corporate: The Wendy's Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Atlanta, GA
    Former Employee - Crew Member in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at Wendy's (More than 3 years)

    Pros

    It's a good starting point, but it's just that: a starting point. You'll learn the base line of the fast food industry and customer service, which you can carry with you anywhere. If you work corporate and have the proper connections, you can work more than one store to get your hours, which is a huge plus if you've got the transportation and both GMs are cool with it and you. Better food quality than most competitors, half off your meal if you're crew and free if you're management, good and flexible hours -- at the stores I worked, there was none of that -30 hour requirement for crew members to avoid the Obamacare laws and that is a huge point of respect I have for this company that I hope is companywide. That said, healthcare offered if you work the appropriate hours and you may find yourself working with some pretty cool people you'll be glad to have met when you leave.

    Cons

    The pay leaves more than a little to be desired. Crew starts out at $7.25 and have the ability to earn $.25 every six months. Keyword: ability. I never saw any crew member get that $.25 raise, even those who were trained and capable of functioning flawlessly in all positions, who came to work on time, stayed when asked, came in on their off days, went above and beyond, gave excellent customer service, took initiative, and were constantly attempting to assist or asking how they could. There's allegedly a cap for crew (manager's starting at $8.50, I think?) and it's too low for anyone who does wind up working food service steadily (which does happen and is nothing to be ashamed of) to survive on, which means limited growth potential unless you continue climbing the ladder and the raise you get for going to shift isn't too much more. Tl;dr, you're undervalued as per the fast food industry in terms of pay and if they could legally pay you less, they would, so don't get attached, always keep your standards high, and don't be afraid to hold your company to them. You aren't allowed overtime and they'll scream bloody murder over that extra few dollars you make if you get it even if several people didn't come in that week and they have the funds and can afford that labor, which is ridiculous. If you're injured on the job, they'll take care of your medical bills, but be prepared to jump if you don't want to lose money despite being injured if it isn't a worker's comp case. Carpeted floors in a lot of the older stores. Older stores come with their on unique set of problems. Grease! You're going to be coated in it every time you work and that plus the sweat from the headsets are going to make your ears, hair, and face a major care point. If you're a lady, grease buckets may be a challenge as they're very heavy. Chance of unnecessary drama in your store may vary depending upon crew and management. Snitch culture is rampant. Lots of standing with little relief if you're a sandwich maker especially for long periods. No holiday pay for crew members. No bonuses or other incentives for crew members, which is very discouraging given this is another of those fast food restaurants that promotes a charity, which is good PR, but doesn't look after its people all that well.

    Advice to Management

    Listen to your employees as well as you listen to your customers and care about them just as much. You need both to run an efficient business; your customers leave and may come back, but you rely on your team members to run a clean, efficient business. If an employee expresses interest in moving up and they have the potential, do not skip them for another. Do not allow your managers to date your crew members or show favoritism and run head games on your crew. Do not throw the weight of your position to intimidate your crew members; do not run a campaign built on fear and a false face. You are the management; you are supposed to be a model for one another and your crew. Teach your crew more about the business so they can be more helpful to you! Talk to them about the labor and food cost and help them understand what it is they do and how they contribute to the business' success beyond service times! Use your people and trust them to do what you train them to do. Stop being stingy and give deserving employees the $.25 raise while we're at it. It shouldn't take someone three years to hit $8 when they're fully qualified and invested in the success of the store and company to the point you're getting your bonuses. Give your people incentives if the company isn't going to do it. You only get so far looking out for just yourself when you're screaming, "Teamwork makes the dream work!" Practice what you preach and what the company has you preach so Dave can rest easy. Be more, do better. It's that simple.


  8. I was a cashier

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Discount on the food if you work there and depending on the hours you get a paid a good amount of money

    Cons

    Ummm I think that there should be a little bit more people and that we should have roller skates like sonic

    Advice to Management

    Should pay more


  9. Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people fun work space

    Cons

    Bad pay , lousy customers

    Advice to Management

    Make it easier to get promoted


  10. Not Bad for Fast Food

    Former Employee - Assistant Manager in Fort Wayne, IN
    Former Employee - Assistant Manager in Fort Wayne, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wendy's full-time (More than 3 years)

    Pros

    Decent Hours and Good People

    Cons

    Too much micromanaging


  11. Food Preparer/Cashier

    Former Employee - Cashier/Food Preparer in Charlotte, NC
    Former Employee - Cashier/Food Preparer in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wendy's (Less than a year)

    Pros

    To gain experience through a summer job.

    Cons

    Hours did not work out with my school schedule

    Advice to Management

    I am looking for an entry level position to gain experience



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