West Corporation Reviews

Updated May 19, 2015
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West Corporation CEO and Director Tom Barker
Tom Barker
13 Ratings

Pros
  • For my position the option to work from home and my general career is great (in 15 reviews)

  • Flexible schedule when working at home (in 25 reviews)

Cons
  • NOTE: NONE were in an actual call center (in 17 reviews)

  • Upper management always felt out of touch with the department, which is relatively small compared to others (in 16 reviews)

More Pros and Cons

25 Employee Reviews

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  1. Sad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Omaha, NE
    Former Employee - Human Resources in Omaha, NE

    I worked at West Corporation (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's a paycheck and kept me out of the unemployment line. The co-workers were very nice. The building was nice.

    Cons

    Upper management refuses to join the 21st century.. 2 raises in 5 years while management gets raises and bonuses Benefit costs go up even if there are no raises. . It's a good old boy club where if you're a VP or above, you can do pretty much what you like.

    Advice to Management

    Realize that your support staff is SUPPORTING YOU! Treat them as you would want to be treated. Give them real raises, not the popularity contest that the salary increase pool is. Show appreciation for their hard work. Get rid of the managers/VPs that are useless.


  2. Customer Service Rep(at home agent)

    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West Corporation part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you want to work just for something to occupy your time and not to make any real money to survive this is the place for you otherwise find a hobby less stressful!!

    Cons

    I worked as a at home csr and it was actually a decent way to make some petty cash while I was home with my kids but if you think their is any way to make any money doing this look elsewhere The hours are few and far and its on a first come first serve basis. The only time you can actually get any hours is when their are special events or holidays but other than that good luck even getting 5 hours a week, if any, but yet they tell you that you have to meet a minimum hour requirement in order to keep your position??? Kind of hard to get 10 hours in a week when they are offering 3 hours total for the week all in 30 minute increments and at 3 or 4 in the morning. If you have any questions or need any help while you are working the PALS that are assigned to your shift are actually clueless and give you incorrect answers all the time and the managers HA good luck finding a manager that is why you report to a PAL because managers are never around and just as clueless

    Advice to Management

    Start treating your employees like human beings cut the BS with needs of the client start offering more money and more hours to your CSR's they work hard and make YOU lots of money reward them for their efforts and quit acting like just because you can stay in your pj's and there is no commute that you are doing them a favor by allowing them to work their. You still are doing a job whether its in your pj's or a business suit and you are getting peanuts compared to people doing the same job but going into a call center environment


  3. Helpful (2)

    Worst employment experience ever.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Professional in Omaha, NE
    Current Employee - Operations Professional in Omaha, NE

    I have been working at West Corporation

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I like my medical benefits

    Cons

    Poor hiring practices, unreasonable expectations, poor management decisions, don't treat people like professionals, poor systems, you name it

    Advice to Management

    Its hopeless, that's why the divested all their agent services and sold them to Alorica.


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  5. Helpful (1)

    Horrible benefits and poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Supervisor in Omaha, NE
    Current Employee - IT Supervisor in Omaha, NE

    I have been working at West Corporation full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a paycheck for doing your job..... Friday's are casual dress.

    Cons

    Lower salary compared to other employers, high insurance premiums for poor coverage and below average employer contribution to the premiums, no bonus structure unless at the Director level and above, no annual raises to keep up with inflation, managers and directors who don't know the business but micromanage as if they do, over-worked teams and staff sizes too small to effectively compete in the marketplace but execs keep pushing for more work and longer hours to meet unrealistic customer expectations, too many cliques where if you are part of their "group" they will try to set you up to fail

    Advice to Management

    Too top heavy and too many layers of management with not enough workers to get the job done. At least give cost of living increases each year as everyone takes a pay cut with insurance premiums continuing to go up with no salary increases.


  6. Helpful (2)

    I don't recommend it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Customer Solutions in Omaha, NE
    Former Employee - AT&T Customer Solutions in Omaha, NE

    I worked at West Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy to get the job. Flexible schedule. Pay is decent. This is probably a really good first job if you need to get something on your resume. Grab about 6-12 months out of it, don't take it too seriously, and then just move on.

    Cons

    Little to no standards for hiring. Co-workers are crass, petty, and temperamental. Depressing atmosphere. The work is meaningless and unimportant. Ever wonder what it's like to be the person a job is outsourced to? These are the call center jobs that companies don't care enough about to do themselves, so they hire West to do them. Luckily I got another job offer and didn't have to stay long.

    Advice to Management

    Focus the company. Find a purpose. Become a place people are proud to work at.


  7. Great idea - but the company treats reps horribly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Cust Serv Representative/Sales Representative in Omaha, NE
    Former Employee - Cust Serv Representative/Sales Representative in Omaha, NE

    I worked at West Corporation (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Working from home
    Good for night owls

    Cons

    - High turnover in managers, never know who the supervisor is
    - Poor customer service from managers
    - No raises
    - Looking for or waiting for hours becomes another part time job of its own

    Advice to Management

    Give raises. Whether it be for performance or yearly there is absolutely no incentive to stay with this company. Just because someone works from home does not make minimum wage a living wage.

    Treat reps better and provide knowledgeable support.


  8. Helpful (4)

    Managed like a call center for EVERYONE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Omaha, NE
    Current Employee - Software Engineer in Omaha, NE

    I have been working at West Corporation full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bonded with coworkers over our mutual struggle and the constant disdain showered upon us by management.

    Cons

    I worked in a few different parts of the company over the course of several years. NOTE: NONE were in an actual call center. Most was IT/analytics/etc. They were ALL run the same way: poorly.

    The entire company is run like a call center. Teams & departments only excel at fighting each other. Employees only exist to be kicked around & micromanaged, then kicked around some more because the leadership is so poor.

    But maybe worst of all... I worked here fresh out of school (4yr degree) making in the low 40k range. After 3 years I had gotten a 2k/yr raise (& even then only because I threatened to quit while they were already severely shorthanded). Every year we got to watch as we were told "sorry, no money for raises" then we get to see the HUGE (6+ figures) bonuses of the executives. Got a couple years of experience & an offer for a full 20k more per year elsewhere, just to give an idea of how much less they pay than fair market value.

    Also, by the time I quit I had gone around 3-1/2 MONTHS without a single day off. Not even kidding. My supervisor was aware of it, he just didn't care. Pretty par for the course.

    Oh, & keep in mind for your first year you only get 5 days of PTO. There is no sick time and yes... even after that first year I've been forced to work from home while sick AND burn a PTO day. That & the above should tell you all you need to know: KEEP MOVING & DO NOT WORK HERE!!!!

    Advice to Management

    There is no point to this section. They didn't listen then so I'm sure they won't now.


  9. Helpful (1)

    A hire and fire factory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They paid their employees on a regular basis.

    Cons

    Managers are incompetent and the indicators the company used to measure customer satisfaction had high reliability and almost no validity (I'm a trained Sociologist - I know). You don't measure customer satisfaction by how fast a call center person can get the caller off the line and on to the next caller. That breeds fast transfer times on the "hard calls" and irate callers who have difficult issues to resolve.

    Advice to Management

    If you want customer satisfaction, you measure it properly. You might want to listen to a TRAINED employee with a background in creating indicators that properly measure what they are supposed to measure rather than letting that person go and continuing your charade. By the way, the company that I answered calls for at West no longer exists - I'm still working (elsewhere, of course).


  10. pharmacy billing representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Billing Representative in Omaha, NE
    Former Employee - Pharmacy Billing Representative in Omaha, NE

    I worked at West Corporation full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    They would work around your home life for the most part.

    Cons

    I would not work here again


  11. Helpful (3)

    If you have good skills it's not a good company to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Coordinator in Omaha, NE
    Current Employee - Quality Assurance Coordinator in Omaha, NE

    I have been working at West Corporation full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Close to home if you are living in West Omaha.

    Cons

    Work environment, Benefits, work culture, Pay is very low compare to market rate.



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