West Corporation Reviews

Updated January 14, 2015
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West Corporation CEO and Director Tom Barker
Tom Barker
171 Ratings

23 Employee Reviews

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  1. 2 people found this helpful

    Worst employment experience ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Professional in Omaha, NE
    Current Employee - Operations Professional in Omaha, NE

    I have been working at West Corporation

    Pros

    I like my medical benefits

    Cons

    Poor hiring practices, unreasonable expectations, poor management decisions, don't treat people like professionals, poor systems, you name it

    Advice to ManagementAdvice

    Its hopeless, that's why the divested all their agent services and sold them to Alorica.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Horrible benefits and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Supervisor in Omaha, NE
    Current Employee - IT Supervisor in Omaha, NE

    I have been working at West Corporation full-time (more than a year)

    Pros

    You get a paycheck for doing your job..... Friday's are casual dress.

    Cons

    Lower salary compared to other employers, high insurance premiums for poor coverage and below average employer contribution to the premiums, no bonus structure unless at the Director level and above, no annual raises to keep up with inflation, managers and directors who don't know the business but micromanage as if they do, over-worked teams and staff sizes too small to effectively compete in the marketplace but execs keep pushing for more work and longer hours to meet unrealistic customer expectations, too many cliques where if you are part of their "group" they will try to set you up to fail

    Advice to ManagementAdvice

    Too top heavy and too many layers of management with not enough workers to get the job done. At least give cost of living increases each year as everyone takes a pay cut with insurance premiums continuing to go up with no salary increases.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful

    I don't recommend it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Customer Solutions in Omaha, NE
    Former Employee - AT&T Customer Solutions in Omaha, NE

    I worked at West Corporation full-time (less than a year)

    Pros

    Easy to get the job. Flexible schedule. Pay is decent. This is probably a really good first job if you need to get something on your resume. Grab about 6-12 months out of it, don't take it too seriously, and then just move on.

    Cons

    Little to no standards for hiring. Co-workers are crass, petty, and temperamental. Depressing atmosphere. The work is meaningless and unimportant. Ever wonder what it's like to be the person a job is outsourced to? These are the call center jobs that companies don't care enough about to do themselves, so they hire West to do them. Luckily I got another job offer and didn't have to stay long.

    Advice to ManagementAdvice

    Focus the company. Find a purpose. Become a place people are proud to work at.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Great idea - but the company treats reps horribly

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Cust Serv Representative/Sales Representative in Omaha, NE
    Former Employee - Cust Serv Representative/Sales Representative in Omaha, NE

    I worked at West Corporation (more than 5 years)

    Pros

    Working from home
    Good for night owls

    Cons

    - High turnover in managers, never know who the supervisor is
    - Poor customer service from managers
    - No raises
    - Looking for or waiting for hours becomes another part time job of its own

    Advice to ManagementAdvice

    Give raises. Whether it be for performance or yearly there is absolutely no incentive to stay with this company. Just because someone works from home does not make minimum wage a living wage.

    Treat reps better and provide knowledgeable support.

    Doesn't Recommend
    Neutral Outlook
  6. 4 people found this helpful

    Managed like a call center for EVERYONE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Omaha, NE
    Current Employee - Software Engineer in Omaha, NE

    I have been working at West Corporation full-time (more than 3 years)

    Pros

    Bonded with coworkers over our mutual struggle and the constant disdain showered upon us by management.

    Cons

    I worked in a few different parts of the company over the course of several years. NOTE: NONE were in an actual call center. Most was IT/analytics/etc. They were ALL run the same way: poorly.

    The entire company is run like a call center. Teams & departments only excel at fighting each other. Employees only exist to be kicked around & micromanaged, then kicked around some more because the leadership is so poor.

    But maybe worst of all... I worked here fresh out of school (4yr degree) making in the low 40k range. After 3 years I had gotten a 2k/yr raise (& even then only because I threatened to quit while they were already severely shorthanded). Every year we got to watch as we were told "sorry, no money for raises" then we get to see the HUGE (6+ figures) bonuses of the executives. Got a couple years of experience & an offer for a full 20k more per year elsewhere, just to give an idea of how much less they pay than fair market value.

    Also, by the time I quit I had gone around 3-1/2 MONTHS without a single day off. Not even kidding. My supervisor was aware of it, he just didn't care. Pretty par for the course.

    Oh, & keep in mind for your first year you only get 5 days of PTO. There is no sick time and yes... even after that first year I've been forced to work from home while sick AND burn a PTO day. That & the above should tell you all you need to know: KEEP MOVING & DO NOT WORK HERE!!!!

    Advice to ManagementAdvice

    There is no point to this section. They didn't listen then so I'm sure they won't now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    A hire and fire factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West Corporation full-time (less than a year)

    Pros

    They paid their employees on a regular basis.

    Cons

    Managers are incompetent and the indicators the company used to measure customer satisfaction had high reliability and almost no validity (I'm a trained Sociologist - I know). You don't measure customer satisfaction by how fast a call center person can get the caller off the line and on to the next caller. That breeds fast transfer times on the "hard calls" and irate callers who have difficult issues to resolve.

    Advice to ManagementAdvice

    If you want customer satisfaction, you measure it properly. You might want to listen to a TRAINED employee with a background in creating indicators that properly measure what they are supposed to measure rather than letting that person go and continuing your charade. By the way, the company that I answered calls for at West no longer exists - I'm still working (elsewhere, of course).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. pharmacy billing representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Billing Representative in Omaha, NE
    Former Employee - Pharmacy Billing Representative in Omaha, NE

    I worked at West Corporation full-time (more than a year)

    Pros

    They would work around your home life for the most part.

    Cons

    I would not work here again

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful

    If you have good skills it's not a good company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Coordinator in Omaha, NE
    Current Employee - Quality Assurance Coordinator in Omaha, NE

    I have been working at West Corporation full-time (more than a year)

    Pros

    Close to home if you are living in West Omaha.

    Cons

    Work environment, Benefits, work culture, Pay is very low compare to market rate.

    Doesn't Recommend
    No opinion of CEO
  10. 4 people found this helpful

    IT folks need to STAY AWAY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst in Omaha, NE
    Former Employee - Programmer Analyst in Omaha, NE

    I worked at West Corporation full-time (more than 5 years)

    Pros

    Job security since the company is hemorrhaging talent, plentiful parking, benefits aren't too bad.

    Cons

    Where to start... If you like a hovering, micromanaging boss, this place is for you. If you're in IT, have fun working on outdated platforms like Windows XP, Windows 2000-era servers, and such old equipment that getting anything to work together is a challenge. Departments, groups, and teams are so insular that working with any other team or business unit is a nightmare. They would easily fight for 40 hours to not do a job that would've taken them 20 minutes. They won't give you a raise & justify it by poor fiscal performance (while the executives get 6-figure bonuses). Promotions are unheard of and often positions aren't even posted which is illegal. VPs and managers telecommute, so you never see or hear them yet they're somehow paid to do nothing. All day meetings, then griped at since the work isn't getting done. Working at night (sometimes all night) on issues and expected to still work the 8-5 like nothing happened. I've spent many weeks working 80+ hrs to managers & clients that just don't care and want more. Employees are leaving so fast and nothing is documented, so the situation is deteriorating talent. I've seen coworkers get humiliated in all staff meetings as a disciplinary measure. My coworker even went to HR about it and nothing was done. Many systems are proprietary so good luck getting real world experience. Managers are disconnected, don't care, and the entire system feels like it's out to bleed you dry.

    Advice to ManagementAdvice

    None. They wouldn't listen anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful

    Keys to success at West!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales in Omaha, NE
    Current Employee - Director of Sales in Omaha, NE

    I have been working at West Corporation full-time (more than a year)

    Pros

    The pay is competitive, and everyone is very professional, well-mannered. The office is space very professional and looks great for visiting clients. Overall - great first impression.

    Cons

    Now that I have been at West for almost two years, I think I have figured out the keys to having a successful career at West. Before I accepted the job, I did my homework and read the reviews on Glassdoor.com. I thought the negative reviews were typical call center complaints. Since I was going to work in a professional role, I kept it in the back of my mind and accepted the position.

    I now understand that although the negative reviews may have been provided by agents, the entire company is run like a call center; including a dress code, a "break" policy, and it's outdated corporate culture. However, I still wanted to share the keys to success:

    1. Make sure your child is involved in school/local sports.
    2. Try to get on a local sports team (basketball) with leadership.
    3. If you cannot get on a team with leadership, make sure you follow the huskers, and participate in sports like skiing and drinking that leadership enjoy.
    4. Agree and support every outdated idea and process that is presented.
    5. I am assuming any candidate considering a job at West is male. With the outdated corporate culture, women need not apply.

    Advice to ManagementAdvice

    Nothing worth mentioning - they seem to be proud of the mediocre status West has.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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