West Corporation Reviews in Omaha, NE

Updated August 11, 2014
Updated August 11, 2014
342 Reviews
2.6
342 Reviews
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West Corporation CEO and Director Tom Barker
Tom Barker
139 Ratings

Review Highlights

Pros
  • For my position the option to work from home and my general career is great (in 13 reviews)

  • working at west is ok if you needed a very flexible schedule and good benefits (in 17 reviews)


Cons
  • I thought the negative reviews were typical call center complaints (in 15 reviews)

  • Most upper management is lazy and their managers are either blind or just as allowing it (in 15 reviews)

More Highlights

19 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Managed like a call center for EVERYONE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Omaha, NE
    Current Employee - Software Engineer in Omaha, NE

    I have been working at West Corporation full-time for more than 3 years

    Pros

    Bonded with coworkers over our mutual struggle and the constant disdain showered upon us by management.

    Cons

    I worked in a few different parts of the company over the course of several years. NOTE: NONE were in an actual call center. Most was IT/analytics/etc. They were ALL run the same way: poorly.

    The entire company is run like a call center. Teams & departments only excel at fighting each other. Employees only exist to be kicked around & micromanaged, then kicked around some more because the leadership is so poor.

    But maybe worst of all... I worked here fresh out of school (4yr degree) making in the low 40k range. After 3 years I had gotten a 2k/yr raise (& even then only because I threatened to quit while they were already severely shorthanded). Every year we got to watch as we were told "sorry, no money for raises" then we get to see the HUGE (6+ figures) bonuses of the executives. Got a couple years of experience & an offer for a full 20k more per year elsewhere, just to give an idea of how much less they pay than fair market value.

    Also, by the time I quit I had gone around 3-1/2 MONTHS without a single day off. Not even kidding. My supervisor was aware of it, he just didn't care. Pretty par for the course.

    Oh, & keep in mind for your first year you only get 5 days of PTO. There is no sick time and yes... even after that first year I've been forced to work from home while sick AND burn a PTO day. That & the above should tell you all you need to know: KEEP MOVING & DO NOT WORK HERE!!!!

    Advice to ManagementAdvice

    There is no point to this section. They didn't listen then so I'm sure they won't now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    A hire and fire factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West Corporation full-time for less than a year

    Pros

    They paid their employees on a regular basis.

    Cons

    Managers are incompetent and the indicators the company used to measure customer satisfaction had high reliability and almost no validity (I'm a trained Sociologist - I know). You don't measure customer satisfaction by how fast a call center person can get the caller off the line and on to the next caller. That breeds fast transfer times on the "hard calls" and irate callers who have difficult issues to resolve.

    Advice to ManagementAdvice

    If you want customer satisfaction, you measure it properly. You might want to listen to a TRAINED employee with a background in creating indicators that properly measure what they are supposed to measure rather than letting that person go and continuing your charade. By the way, the company that I answered calls for at West no longer exists - I'm still working (elsewhere, of course).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    pharmacy billing representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Billing Representative  in  Omaha, NE
    Former Employee - Pharmacy Billing Representative in Omaha, NE

    I worked at West Corporation full-time for more than a year

    Pros

    They would work around your home life for the most part.

    Cons

    I would not work here again

    Doesn't Recommend
    No opinion of CEO
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  5. 2 people found this helpful  

    If you have good skills it's not a good company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Coordinator  in  Omaha, NE
    Current Employee - Quality Assurance Coordinator in Omaha, NE

    I have been working at West Corporation full-time for more than a year

    Pros

    Close to home if you are living in West Omaha.

    Cons

    Work environment, Benefits, work culture, Pay is very low compare to market rate.

    Doesn't Recommend
    No opinion of CEO
  6. 4 people found this helpful  

    IT folks need to STAY AWAY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst  in  Omaha, NE
    Former Employee - Programmer Analyst in Omaha, NE

    I worked at West Corporation full-time for more than 5 years

    Pros

    Job security since the company is hemorrhaging talent, plentiful parking, benefits aren't too bad.

    Cons

    Where to start... If you like a hovering, micromanaging boss, this place is for you. If you're in IT, have fun working on outdated platforms like Windows XP, Windows 2000-era servers, and such old equipment that getting anything to work together is a challenge. Departments, groups, and teams are so insular that working with any other team or business unit is a nightmare. They would easily fight for 40 hours to not do a job that would've taken them 20 minutes. They won't give you a raise & justify it by poor fiscal performance (while the executives get 6-figure bonuses). Promotions are unheard of and often positions aren't even posted which is illegal. VPs and managers telecommute, so you never see or hear them yet they're somehow paid to do nothing. All day meetings, then griped at since the work isn't getting done. Working at night (sometimes all night) on issues and expected to still work the 8-5 like nothing happened. I've spent many weeks working 80+ hrs to managers & clients that just don't care and want more. Employees are leaving so fast and nothing is documented, so the situation is deteriorating talent. I've seen coworkers get humiliated in all staff meetings as a disciplinary measure. My coworker even went to HR about it and nothing was done. Many systems are proprietary so good luck getting real world experience. Managers are disconnected, don't care, and the entire system feels like it's out to bleed you dry.

    Advice to ManagementAdvice

    None. They wouldn't listen anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Keys to success at West!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales  in  Omaha, NE
    Current Employee - Director of Sales in Omaha, NE

    I have been working at West Corporation full-time for more than a year

    Pros

    The pay is competitive, and everyone is very professional, well-mannered. The office is space very professional and looks great for visiting clients. Overall - great first impression.

    Cons

    Now that I have been at West for almost two years, I think I have figured out the keys to having a successful career at West. Before I accepted the job, I did my homework and read the reviews on Glassdoor.com. I thought the negative reviews were typical call center complaints. Since I was going to work in a professional role, I kept it in the back of my mind and accepted the position.

    I now understand that although the negative reviews may have been provided by agents, the entire company is run like a call center; including a dress code, a "break" policy, and it's outdated corporate culture. However, I still wanted to share the keys to success:

    1. Make sure your child is involved in school/local sports.
    2. Try to get on a local sports team (basketball) with leadership.
    3. If you cannot get on a team with leadership, make sure you follow the huskers, and participate in sports like skiing and drinking that leadership enjoy.
    4. Agree and support every outdated idea and process that is presented.
    5. I am assuming any candidate considering a job at West is male. With the outdated corporate culture, women need not apply.

    Advice to ManagementAdvice

    Nothing worth mentioning - they seem to be proud of the mediocre status West has.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great people who are undervalued by leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at West Corporation full-time for more than 3 years

    Pros

    The best part about working here is my coworkers. They are a group of people unlike any I have ever worked with. Supportive, nurturing and helpful. The second best thing is some flexibility with schedules.

    Cons

    1. No annual raises. In the years I have worked there, I have experienced one raise. Not because I had low reviews but because they said the company did not make enough money to give the workers a raise. When there is a raise, it tops out at 5%. Leadership will almost never increase someone's pay 5% in an annual raise because each manager has to budget their allotment and can only average a 3% raise across their team. So to give someone a 5%, someone has to get a zero. This year they sent a company wide memo announcing a raise for everyone. A few months later, and just before the raise would have been applied, they announced that there was not enough money and the raise was suspended.
    2. While they have a lot more benefits than other companies, they should be able to leverage lower cost benefits for a company of this size. Family medical coverage costs more than 25% of my annual pay. Also the cost of benefits increases more than 5% every year. In other words, every year I work there, my income decreases.
    3. Review process is awful. The scale is based on a 1 to 5, one being lowest and 5 highest. If you have been their less than a year, or if you have been in a new position less than a year, the highest rate you can score is a 3. The reasoning is that you will have no where to reach if you get a 5 out of the gate. This antiquated process backfires because it promotes mediocrity at best. Why do an exemplary job when the guy next to you who slacks will get the same score.
    4. There are no company funds available for employee recognition. If you are a manager, the executive leadership makes it mandatory that you develop your own recognition program and then mandates that you personally fund it.
    5. The majority of leadership at the director level and above is very poor. They rule by fear. They use the disciplinary action process to control employees rather than bridge gaps with them to promote morale. With no raises, high cost benefits and no employee recognition, there is nothing for them to offer an employee other than respect for the job they do. They demonstrate little to no respect for the average worker.
    6. There is little to no promotion from within. Job opportunities go to those who know someone or something about someone. There are very few people that get promoted based on qualifications. there are a few good ones out there, but only a few.

    Advice to ManagementAdvice

    I don't have any. They wouldn't listen anyway. I am giving a one, because I have to so the review will submit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Come into my web said the spider to the fly....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer  in  Omaha, NE
    Current Employee - Network Engineer in Omaha, NE

    I have been working at West Corporation full-time for more than 3 years

    Pros

    Slightly above average compensation.
    You will learn alot here very quickly.
    Company weathered the downturn just fine and is in no danger of going out of business.
    Job is super stable-you will not get fired here-mostly because people leave of their own volition too fast.

    Cons

    You are expected to work a standard 8-10 hour day then perform after hours work 1-3 times a week that can last from 1-6 hours. There is zero flex time. There is not even a written flex time policy.
    Archaic and outdated management style and company policies.
    Yes you are well paid for your time but they will grind you down for it. Absolutely no work/life balance and management is very top down. Open door policies exist in name only just as supposed open forum / townhall style meetings exist as some sort of group placebo. You can expect some form of reprisal-(dirty look, uncomfortable glare, some sort of nastygram letting you know that what you said wasn't appropriate, etc...)-for bringing up anything other than "Great job sir! The company definitely has their finger on the pulse of the employee sir."
    There is not a single engineer in this company that works anything close to a 45 hour work week.
    Most of the technical staff that I know in Omaha are either a new hire or looking for work elsewhere.

    Advice to ManagementAdvice

    Supervisors and managers need to champion their direct reports up the chain just as much as they champion the company down.
    Create and enforce some form of flex time.
    Favoritism is rampant and needs to get reigned in a bit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Old Fashioned and Misleading Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff  in  Omaha, NE
    Former Employee - Staff in Omaha, NE

    I worked at West Corporation full-time

    Pros

    Oddly enough, the people working in positions from Supervisor and below are really nice people.
    They are always hiring if you are desperate for a job and unemployment isn't enough.

    Cons

    - Kindergarten environment. Beside having to clock in and out in the system you need to:
    1) Chase a home made red flag to get to a paper log binder with the following:
    a) Bathroom breaks.
    b) breaks
    c) Shift Start time and end of the shift time.
    2) You must ask your supervisor if you want to go to the bathroom, break or lunches.
    3) Continuous reminder from management that you should be grateful to have a job since it could be worst.
    4) Constant reminder of how much you suck, even though, most of the failed projects are due to instructions from management.

    - Don't be foolish by the fancy title names. At the end of the day what they call manager is no more than a supervisor.
    - Even though pay is below average and benefits are almost non-existent, they will expect you to work as if you were the owner of the corporation.
    - Incompetent nano management. There is a lack of trust in all level of management and they think it is clever for someone to be in an executive position to spy/stock employees. They think is good management when they play the Pink Panther with employees.
    - Incompetent and out of touch remote management.
    - Management based on assumptions and overblown optimism.
    - Management pushes to the limit of what is legal and sometimes they cross over the line.

    Deceiving/misleading hiring practices. Tricking people to think that it is a full time position with flexible schedule but once you are in and quit you other jobs, you realized that they barely give you hours to survive. They expect you to come to work for couple of hours, leave and come back later to work for couple more of hours.

    Unreliable reporting system since I have been docked for incorrect statistics.

    Extremely high turnover rate. They keep hiring all the time and firing. For the time that I was with the company there were several site closings and layoffs. Executives will have disregard for the live hood of the employees and will close centers without any regards.

    Advice to ManagementAdvice

    Wake up! .. We are not longer in the 1800's industrialists era and stop ruling and start managing as in the new century. Treat people with dignity, respect and as human adults. Check you own skills and admit when you are wrong. Go back to management school and get a refresher. Lead by example.

    Keep in mind that what is legal, not necessarily means that is right. Remember that one day the line of what is legal can change and without you knowing it, you will be sitting in a court of law.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Pretty Thankless job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst  in  Omaha, NE
    Current Employee - Programmer Analyst in Omaha, NE

    I have been working at West Corporation full-time for more than 3 years

    Pros

    Always hiring, plenty of parking.

    Cons

    Big company that needs to get out of their own way. Client Services runs amok and has no accountability. Crazy deadlines, old systems, and too fast paced for its own good.

    Middle managers can be ineffective and/or unqualified. Some managers telecommute, so their effectiveness is limited.

    Advice to ManagementAdvice

    Managers need to be competent and effective. Employees need to be treated better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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