Western Union Reviews

Updated July 9, 2015
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
21 Ratings

Pros
  • Work life balance is difficult due to lack of SME's in house (in 32 reviews)

  • Good benefits and competitive salary (in 20 reviews)

Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Pros and Cons

39 Employee Reviews

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  1. Do not stick around too long

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Denver, CO
    Current Employee - Senior Analyst in Denver, CO

    I have been working at Western Union full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    With bare minimum human resources, no replenishment of former employees, and constant state of emergency to deliver, one is bound to be battle trained for the next job. If you can survive in this environment you are bound to add great value in the next job. They have a gym in house if you love working out (if not get in that habit, its easier to deal with bad environment if your body is healthy).

    Cons

    The people in managerial role (sr manager and up) would not be in that position had it been Amazon / Google. You have a leadership that believes in putting pressure instead of being hands on and helping. Since promotion is based on rear-end kissing, the person at bottom of pyramid is often abused, over worked, and humiliated when things go wrong (symptoms of increasing work and no hiring). With min technical knowledge, the heavy lifting is done by the foot soldiers and the upper management only delegates with no hands on helping when things are difficult. So ensure that you stand up to the bully. If you don' then you'll be crushed. The environment encourages bully supervisors and it is up to you to watch yourself. Also, do not expect any training or smooth transition to be up to speed. This shouldn't be surprising if promotion is purely based on favoritism rather than actual people's skill. Do not expect a change of roles / project. You'll most likely be stuck doing grueling work on the same project because there would be no one hired to free up your time. Most importantly, DO NOT be stuck for more than 2 years especially if you are starting your career. Always be on the look out for better opportunity.

    Advice to Management

    We do not need a calendar and reminder in shape of leadership. In crisis the team members only look at the body language of the leader. If the leader is hot-headed, disrespectful, and always nervous, the entire team suffers. Hire people with proven experience of mentor-ship. Take the employee review seriously and don't be afraid to change reporting structure.


  2. Management is Full of Themselves

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Pros

    The ice machine is a nice investment.

    Cons

    Management is young. There are some who like to take advantage of the contractor's. They are mean spirited and do not wish to address issues when they arise. They underpay those who are outsourced in other countries because they do not want to have to pay them a higher salary so they choose to ignore any complaints against them.

    Advice to Management

    No advice because nothing will ever be addressed.


  3. Helpful (1)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Englewood, CO
    Former Employee - Director in Englewood, CO

    I worked at Western Union full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary and benefits. Great peers to work with

    Cons

    Management are bullies and judgemental

    Advice to Management

    Stop micromanaging your employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Caveat Emptor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AML Compliance Analyst in Englewood, CO
    Former Employee - AML Compliance Analyst in Englewood, CO

    I worked at Western Union full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Global enterprise, with a laid back, agile environment. outstanding benefits and in an area of financial services (msb) not considered mainstream

    Cons

    The interview process, and job descriptions don't mean anything to management and HR. Once you are in the door, either do as you are told or expect to be intimidated to resign.

    Advice to Management

    Read, digest and understand your ethics survey responses. There are directors that seek to build fiefdoms on the backs of employees using language like "you're a failure", "i don't care what you think" and "there's the door, please use it"


  6. Helpful (2)

    Don't plan on staying long

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good benefits, competitive pay, flexible hours

    Cons

    Revolving door, no development, detached management

    Advice to Management

    Treat employees more respectfully


  7. Too big and impersonal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good compensation. Company gives annual increases. Stay long enough, you can make a great salary.

    Cons

    Frequent layoffs. Company regularly brings in consultants leading to regular layoffs that seem to be tied to how much you make.


  8. Helpful (2)

    Senior manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager - Operations in San Francisco, CA
    Former Employee - Senior Manager - Operations in San Francisco, CA

    I worked at Western Union full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Colleagues were great, perks were excellent, location was wonderful. Compensation was good. Work and life balance.

    Cons

    Lack of direction from management. Reorganization in every where, every year. The CEO who came from Europe, has no strategy but laying off people to keep balance on the book. Shame on him.

    Advice to Management

    The first person should be let go is CEO. He is lack of skills, knowledge, and courage to take Western Union further in the financial world.


  9. Helpful (6)

    Failing company who hasn't figured out the right strategy yet.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Englewood, CO
    Current Employee - Senior Business Analyst in Englewood, CO

    I have been working at Western Union full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Relatively good salary and benefits. Many talented and hard working individuals doing their best.

    Cons

    Annual layoffs due to poor management and lack of a strategy they can stick to. Many in senior management have surrounded themselves with their friends leading to a lack of diversity in skills and thought. The majority of the quality long term employees have left, are leaving, or are planning to leave. Year after year, less and less gets accomplished.

    Advice to Management

    Get out of denial. Western Union is not a growth company. Find the core business, restructure and rebuild from that. Take a hard look at senior management (i.e. VP level), that's where your problems lie. Immaturity, poor skills, and lack of the ability to collaborate and execute is driving the company into the ground.


  10. Helpful (3)

    Sad, sad, sad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Western Union full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    CEO is a trusting man with good intentions. Unfortunately, his head is being turned by his leadership team that has selfish intentions.

    Cons

    People making layoff decisions are only concerned about preserving their own jobs, not cutting costs or "laying off" the right people. I watch the wrong people walk out of the door while serious "dead wood" lays around the office.

    Advice to Management

    There are some very sneaky VPs in your care organization that would sell their own children to get ahead.


  11. Helpful (5)

    Politically charged. Somehow arrogant and incompetent simultaneously.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Western Union (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pays pretty well, though it kind of has to. Office is nice (SF)

    Cons

    The atrocities in Engineering are unlike anything I've seen. No accountability, cooperation, infrastructure, or even appropriate skill set.

    Advice to Management

    Fix the technical competencies. Seriously, drop everything else and address this first. No progress whatsoever will be made until that happens. I've been at my new job for less than 2 months and have already gotten things done that I couldn't do in 2 years at Western Union.



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