Western Union

www.westernunion.com
Profile Unclaimed

Western Union Reviews

Updated February 4, 2015
Updated February 4, 2015
33 Reviews
1.0
33 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
33 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

33 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Senior manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager - Operations in San Francisco, CA
    Former Employee - Senior Manager - Operations in San Francisco, CA

    I worked at Western Union full-time (less than a year)

    Pros

    Colleagues were great, perks were excellent, location was wonderful. Compensation was good. Work and life balance.

    Cons

    Lack of direction from management. Reorganization in every where, every year. The CEO who came from Europe, has no strategy but laying off people to keep balance on the book. Shame on him.

    Advice to ManagementAdvice

    The first person should be let go is CEO. He is lack of skills, knowledge, and courage to take Western Union further in the financial world.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Failing company who hasn't figured out the right strategy yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Englewood, CO
    Current Employee - Senior Business Analyst in Englewood, CO

    I have been working at Western Union full-time

    Pros

    Relatively good salary and benefits. Many talented and hard working individuals doing their best.

    Cons

    Annual layoffs due to poor management and lack of a strategy they can stick to. Many in senior management have surrounded themselves with their friends leading to a lack of diversity in skills and thought. The majority of the quality long term employees have left, are leaving, or are planning to leave. Year after year, less and less gets accomplished.

    Advice to ManagementAdvice

    Get out of denial. Western Union is not a growth company. Find the core business, restructure and rebuild from that. Take a hard look at senior management (i.e. VP level), that's where your problems lie. Immaturity, poor skills, and lack of the ability to collaborate and execute is driving the company into the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Sad, sad, sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Western Union full-time (more than 3 years)

    Pros

    CEO is a trusting man with good intentions. Unfortunately, his head is being turned by his leadership team that has selfish intentions.

    Cons

    People making layoff decisions are only concerned about preserving their own jobs, not cutting costs or "laying off" the right people. I watch the wrong people walk out of the door while serious "dead wood" lays around the office.

    Advice to ManagementAdvice

    There are some very sneaky VPs in your care organization that would sell their own children to get ahead.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 5 people found this helpful  

    Politically charged. Somehow arrogant and incompetent simultaneously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Western Union (more than a year)

    Pros

    Pays pretty well, though it kind of has to. Office is nice (SF)

    Cons

    The atrocities in Engineering are unlike anything I've seen. No accountability, cooperation, infrastructure, or even appropriate skill set.

    Advice to ManagementAdvice

    Fix the technical competencies. Seriously, drop everything else and address this first. No progress whatsoever will be made until that happens. I've been at my new job for less than 2 months and have already gotten things done that I couldn't do in 2 years at Western Union.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 7 people found this helpful  

    At the verge of collapse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, IT in Englewood, CO
    Former Employee - Director, IT in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    Real nice co-workers, descent pay, recently modernized offices.

    Cons

    * CEO & CIO have lost their vision, if they had any to begin with.
    * Technologically they are still stalled in the era of main frames.
    * No innovation or creativity and it is not allowed either.
    * Lots of talks little action.
    * Mid-management are very uneducated with no clear drections (most VPs).
    * Constant lay-offs.

    Advice to ManagementAdvice

    Stay away if you can. ENRON [ Phase II ] is bound to happen at Western Union.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Unethical company especially in Digital Engineering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Western Union full-time

    Pros

    Benefits and pay 24 vacation days

    Cons

    Unethical company especially in Digital Engineering

    Advice to ManagementAdvice

    You need to rid yourself of the engineering leadership down to the Sr. Directors of the Web and Mobile division.

    Doesn't Recommend
    No opinion of CEO
  8. 2 people found this helpful  

    I guess it depends on your department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time

    Pros

    PTO that's it.
    Don't believe the BS with the bonus, .

    Cons

    Did I mention the bonus that they try to inculde as your salary?
    You get a percent of the bonus even if you do great you are going to get a meets on your review and then you lose 20% of your bonus because you didn't get the max review, which is IMPOSSIBLE. Go somewhere that pays you and forget this bonus. The company has to meet all it's targets as well. If everything goes well count on half of what they tell you, that is then taxed at 50%. Get that in your salary somewhere elseTheir benefits are expensive for a family. Everyone that loves them must be single. I am paying over $350 more PER MONTH then my previous company on top of crazy expensive meds. They do nothing for disease management so most companies give you a break and charege nothing for diabetes etc meds this company makes you pay the full mediciation cost.
    Management in my department is negative, no matter how well you do, how many rewards you receive it will be met with a you still need to do x
    There are a ton of men from India working in the department (Go-TECH) that are forming a club one......Reverse racism in the PMO.

    Advice to ManagementAdvice

    Stop the consent lay-offs, every year you are losing valuable talent.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Great if you want to be a lifer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time

    Pros

    Work/Life Balance is okay.
    Staff tries to help

    Cons

    No training
    Cliques are rewarded
    Suggestions are ignored
    Senior Managers don't listen to new employees - you're lucky if you get a good morning.
    No growth - dead end jobs

    Advice to ManagementAdvice

    Take a management class

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    A toxic environment (San Francisco)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in San Francisco, CA
    Former Contractor - Anonymous Contractor in San Francisco, CA

    I worked at Western Union as a contractor (less than a year)

    Pros

    - Great benefits
    - Very global
    - Brand recognition
    - Some of the coolest people I've worked with

    Cons

    - People don't show up to meetings or don't show up on time hard to get anything done
    - Unethical people in particular in the Engineering team, make it a rotten place to work at (despite the cool people mentioned above)
    - Screwed up in general lots of unhappy people
    - HR doesn't do much about issues brought to their attention
    - Not a friendly place for women I hear

    Advice to ManagementAdvice

    - Cleanup house in Engineering
    - If you need people in engineering hire them don't just contract for long term need.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Eventful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Englewood, CO
    Former Employee - Director in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    Good salaries at the beginning

    Cons

    Horrible management as they behave like dictators

    Advice to ManagementAdvice

    Wake up and recognize your VPs are unprofessional

    Doesn't Recommend
    Disapproves of CEO

Work at Western Union? Share Your Experiences

Western Union

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.